Initial Business Response / [redacted] (1000, 9, 2015/05/26) */ Have spoken with customer and we are rebuilding her kitchen with brand new product- customer has been scheduled for 6\4\and is very satisfied with us stepping up and taking care of her issueThe original installation was performed in March of 2013, and we have been back to service the top multiple times- at this point I concluded that we may have used a possible defective adhesive and wanted to take care of the issue for the customer and for my company
Initial Business Response / [redacted] */ Once I heard of the ongoing issue I immediately spoke to customer and had our plumber set a time to address the issue. Plumber was able to repair the leaking basket strainer issue and all issues are resolved. Initial Consumer Rebuttal [redacted] at Front Range Stone responded to the complaint and completely resolved the problem. He apologized and said they had been spread very thin. The plumber they sent to fix the problem was really great. This case is completely resolved.
My countertips and contract was with [redacted] ***, however, [redacted] is the company I have an issue withThey were the ones who gave me the time window for installation and didn't show upThey also knew they would not make it when promisedAnd it was their company that blew me off After purchase from [redacted] everything was done through the company directly
I personally reached out to the customer and set up an appointment to review the chip in her tub We were not notified of the chip in the tub for almost months after we completed the installation in the customers home We did receive a signed certificated of completion on the job on the day of install Based on the duration of time between completion and notification of the chip we reviewed and did not feel that we had caused the damage and that is why we continued to try and collect payment After meeting on site I hired and company to address the chip and repair so that we could take care of the issue and get the project closed out In the complaint above it mentions multiple trips, on that part of the project we did not measure and relied on the customers contractor for measurements- build to measurements- unfortunately the initial measurements were incorrect and caused some extra trips to get the countertop landed and installed Although there was not way to know how the damage occurred after completing the installation I agreed to address the issue and take care of it so that the customer is pleased and we can all put it behind us We also installed a kitchen in this home in which in speaking with the customer they are very pleased with
Initial Business Response / [redacted] (1000, 9, 2015/05/26) */ Have spoken with customer and we are rebuilding her kitchen with brand new product- customer has been scheduled for 6\4\and is very satisfied with us stepping up and taking care of her issueThe original installation was performed in March of 2013, and we have been back to service the top multiple times- at this point I concluded that we may have used a possible defective adhesive and wanted to take care of the issue for the customer and for my company
Initial Business Response / [redacted] */ Once I heard of the ongoing issue I immediately spoke to customer and had our plumber set a time to address the issue. Plumber was able to repair the leaking basket strainer issue and all issues are resolved. Initial Consumer Rebuttal [redacted] at Front Range Stone responded to the complaint and completely resolved the problem. He apologized and said they had been spread very thin. The plumber they sent to fix the problem was really great. This case is completely resolved.
My countertips and contract was with [redacted] ***, however, [redacted] is the company I have an issue withThey were the ones who gave me the time window for installation and didn't show upThey also knew they would not make it when promisedAnd it was their company that blew me off After purchase from [redacted] everything was done through the company directly
I personally reached out to the customer and set up an appointment to review the chip in her tub We were not notified of the chip in the tub for almost months after we completed the installation in the customers home We did receive a signed certificated of completion on the job on the day of install Based on the duration of time between completion and notification of the chip we reviewed and did not feel that we had caused the damage and that is why we continued to try and collect payment After meeting on site I hired and company to address the chip and repair so that we could take care of the issue and get the project closed out In the complaint above it mentions multiple trips, on that part of the project we did not measure and relied on the customers contractor for measurements- build to measurements- unfortunately the initial measurements were incorrect and caused some extra trips to get the countertop landed and installed Although there was not way to know how the damage occurred after completing the installation I agreed to address the issue and take care of it so that the customer is pleased and we can all put it behind us We also installed a kitchen in this home in which in speaking with the customer they are very pleased with