Front Range Unique Fundraising, LLC

The business owner spoke with the customer on Monday, Dec14th at approximately 5:pm Ownership was not aware of the repeated attempts to contact our company The owner took full responsibility for the errors and lack of communication and is refunding the down payment in full and the customer states that they feel this will resolve this issue.The remainder payment of $was attempted to run on the customer's credit card they provided at the fundraiser It was declined on Nov3rd and an email was sent to the customer informing them of the decline in an attempt to correct credit card information The owner verified the email address with the customer on Dec14th and the email trail was resent The customer acknowledged getting this email and recognized the original email was sent on November 3rd with the declined credit card receipt.Again the owner takes full responsibility for this issue and acknowledges the company error regardless of the attempts to contact the customer after the credit card was declined Thank you for your persistence in bringing this to our attention and we regret it took these measures to do so We pride ourselves on a customer service level that is second to none and will be reviewing the procedures that caused this lack of service

[redacted] I apologize, I missed the previous email This has been resolved and I have received a full refundThe business owner was very apologetic for the issuesI wasn't able to reach anyone by phone or email so I pulled the funds out of the account until I could speak to a live person.This has been resolved.Thank you, [redacted]

The business owner spoke with the customer on Monday, Dec. 14th at approximately 5:50 pm.  Ownership was not aware of the repeated attempts to contact our company.  The owner took full responsibility for the errors and lack of communication and is refunding the down payment in full and the...

customer states that they feel this will resolve this issue.The remainder payment of $944.49 was attempted to run on the customer's credit card they provided at the fundraiser.  It was declined on Nov. 3rd and an email was sent to the customer informing them of the decline in an attempt to correct credit card information.  The owner verified the email address with the customer on Dec. 14th and the email trail was resent.  The customer acknowledged getting this email and recognized the original email was sent on November 3rd with the declined credit card receipt.Again the owner takes full responsibility for this issue and acknowledges the company error regardless of the attempts to contact the customer after the credit card was declined.  Thank you for your persistence in bringing this to our attention and we regret it took these measures to do so.  We pride ourselves on a customer service level that is second to none and will be reviewing the procedures that caused this lack of service.

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I apologize,  I missed the previous email.  This has been resolved and I have received a full refund. The business owner was very apologetic for the issues. I wasn't able to reach anyone by phone or email so I pulled the funds out of the account until I could speak to a live person.This has been resolved.Thank you,[redacted]

The business owner spoke with the customer on Monday, Dec. 14th at approximately 5:50 pm.  Ownership was not aware of the repeated attempts to contact our company.  The owner took full responsibility for the errors and lack of communication and is refunding the down payment in full...

and the customer states that they feel this will resolve this issue.The remainder payment of $944.49 was attempted to run on the customer's credit card they provided at the fundraiser.  It was declined on Nov. 3rd and an email was sent to the customer informing them of the decline in an attempt to correct credit card information.  The owner verified the email address with the customer on Dec. 14th and the email trail was resent.  The customer acknowledged getting this email and recognized the original email was sent on November 3rd with the declined credit card receipt.Again the owner takes full responsibility for this issue and acknowledges the company error regardless of the attempts to contact the customer after the credit card was declined.  Thank you for your persistence in bringing this to our attention and we regret it took these measures to do so.  We pride ourselves on a customer service level that is second to none and will be reviewing the procedures that caused this lack of service.

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I apologize,  I missed the previous email.  This has been resolved and I have received a full refund. The business owner was very apologetic for the issues. I wasn't able to reach anyone by phone or email so I pulled the funds out of the account until I could speak to a live person.This has been resolved.Thank you,[redacted]