The project in question was formalized by a contract dated October 17, for the amount of $4,The work scope included: Mask & prep work area, remove existing carpet, tile & railing,refinish existing hardwood treads, risers, landings, install stair railing with iron pickets (repurpose existing newel post & rail), seal hardwood using coats polyurethane, replace foyer chandelier & final inspect & cleanupThis agreement was not a cost plus project, rather an agreement on overall priceOur intent was to get the project completed as quickly as possible, so we assigned as many people as practale, given the tight work area, to complete the job quicklyIf the project was goint to be measured by labor hours, a new agreement would have been defined and approved by all partiesGiven it wasn't not stated as a concern until the final invoice was delivered, is confusingThe customer throughout the project seemed very happy with the results and very complimentary of the workersAdditionally, the customer offered to provide a letter or referral and stated they would like help with their bathroom in the near futureSo, to be challenged on the final price upon providing the final invoice, I was shocked and dismayedThe condition of the home's wiring provided a situation the carpenter wasn't comfortable, as the circuit breaker tripped every time the fixture was put back in placeSo, I had an licensed electrician repair the fragile circuit within hours, so as to resolve the conditionThe light fixture needed repaired was an additional scope of work, as it wasn't in the foyer and is deemed a change order eventHowever, the same carpenter installed the foyer chandelier days after the other fixture without any issuesAdditionally, the customer didn't question me about the carpenter installing the second (original scope replacement) and was pleased with its installation and operation.The workmanship is of high qualityWhen there are conditions beyond our control affecting our work the installers are required to adjust and repair accordinglyThe reference to the balusters was a situation where the set screw for the baluster foot was not tightened properly due to the manufacturing of the set screwHowever, while I was inspecting the project, I asked the installer to repair and he did promptly.The condition of the trim along the stairs was reviewed with the owner by the carpenter and myselfEach discussion highlighted the scope of work wasn't part of the original agreementThe customer agreed to not install or repairOtherwise, again, we would have discussed scope and price and concluded with a change order.Myself, lead carpenter and carpenter helper asked the customer a number of times if there is anything more they'd like us to fix before leavingThe last night on the project had of us on site to ensure their acceptanceIf there was an issue we would have solved itFurthermore, if the payment was made in full, and we were requested to resolve a condition up to a year from our last day on the project, we would send a crew to fix/repair.There was no intent to threaten the customerMy reference was simply that the people that did the work on their project and the suppliers for the materials may be contacting them for payment, as I may not be able to pay them in full, due to the customer refusing to pay the final payment.Referencing the request to remove the lien, I am not inclined to remove the intent to lien unless the project is paid as agreedThe offer stated was well below the cost of the project, which included an additional light fixture installation not included and the repair of the house wiring.Based on what I know of the lien process, the customer has days after being served the intent to lien noticeBased on the receipt of December 5, 2016, the customer has until December 15, to pay the open balance before the formal lien paperwork is filed.In conclusion, I wish this customer would have stated their concern about the amount of time prior to handing the final invoice, as we could have discussed in a setting that included the subcontractorGiven they chose to wait until the project was complete, negated a discussion to possibly make adjustments
We would like [redacted] ***’s contractor’s license revoked for violating building code, failure to obtain a building permit and falsifying the building permit submission as above.Our company had in fact requested a building permit for this projectWith the project being deemed a “redeck” (replacing the deck boards only), the building official stated we would only need to pull the permit for the stair replacement, rather than the entire deckAfter submittal, there were conditions that needed to be resolved before receiving a permit, however we were approved to work on the project during the required adjustments were made by the building department officeRevoking my license for unsubstantiated reasons seems overarching and unnecessary We would like receipts showing full payment for the materials and lean releases from all suppliers and laborersWe can provide receipts showing full payments, however with the amount of time lapsed, any open balance on the materials would have been addressed by suppliers if they weren’t covered by a full payment.We would like [redacted] to refund our money minus the cost of any materials that can be reasonably re-used.Providing a refund minus materials can be arranged, however I’ve been told by the carpenter that I hired to do the work, that he in fact completed the project for this customerIf the project isn’t completed, I would request an onsite review.I have checked the building department and was informed the permit pulled by customer had one caisson inspection requested in October and subsequently cancelled with no further inspections or closeout of the project
Complaint: I am rejecting this response because: Yes, Mr [redacted] did came out and fix the light on the dry belowHowever, since then we have more railing lights out on the deck and the gutter has yet to be fixed Until everything is working the way we paid for it to be we will not accept the business responseThis has gone on too long and many months go by between repairs that we don't hear or see Mr***We will accept the response once everything works the way it should Sincerely, [redacted] And [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/16) */ My business has worked with the three suppliers that make up the $5,outstanding balances for materials related to the [redacted] project The $3,balance is paid in full The $is slated to be paid in full 9/17/ The $will be paid in full once we've received the required liability insurance and workman's compensation waiver notarized We've hopeful the company withholding the required paperwork will provide to us for immediate payment
The project in question was formalized by a contract dated October 17, for the amount of $4,The work scope included: Mask & prep work area, remove existing carpet, tile & railing,refinish existing hardwood treads, risers, landings, install stair railing with iron pickets (repurpose existing newel post & rail), seal hardwood using coats polyurethane, replace foyer chandelier & final inspect & cleanupThis agreement was not a cost plus project, rather an agreement on overall priceOur intent was to get the project completed as quickly as possible, so we assigned as many people as practale, given the tight work area, to complete the job quicklyIf the project was goint to be measured by labor hours, a new agreement would have been defined and approved by all partiesGiven it wasn't not stated as a concern until the final invoice was delivered, is confusingThe customer throughout the project seemed very happy with the results and very complimentary of the workersAdditionally, the customer offered to provide a letter or referral and stated they would like help with their bathroom in the near futureSo, to be challenged on the final price upon providing the final invoice, I was shocked and dismayedThe condition of the home's wiring provided a situation the carpenter wasn't comfortable, as the circuit breaker tripped every time the fixture was put back in placeSo, I had an licensed electrician repair the fragile circuit within hours, so as to resolve the conditionThe light fixture needed repaired was an additional scope of work, as it wasn't in the foyer and is deemed a change order eventHowever, the same carpenter installed the foyer chandelier days after the other fixture without any issuesAdditionally, the customer didn't question me about the carpenter installing the second (original scope replacement) and was pleased with its installation and operation.The workmanship is of high qualityWhen there are conditions beyond our control affecting our work the installers are required to adjust and repair accordinglyThe reference to the balusters was a situation where the set screw for the baluster foot was not tightened properly due to the manufacturing of the set screwHowever, while I was inspecting the project, I asked the installer to repair and he did promptly.The condition of the trim along the stairs was reviewed with the owner by the carpenter and myselfEach discussion highlighted the scope of work wasn't part of the original agreementThe customer agreed to not install or repairOtherwise, again, we would have discussed scope and price and concluded with a change order.Myself, lead carpenter and carpenter helper asked the customer a number of times if there is anything more they'd like us to fix before leavingThe last night on the project had of us on site to ensure their acceptanceIf there was an issue we would have solved itFurthermore, if the payment was made in full, and we were requested to resolve a condition up to a year from our last day on the project, we would send a crew to fix/repair.There was no intent to threaten the customerMy reference was simply that the people that did the work on their project and the suppliers for the materials may be contacting them for payment, as I may not be able to pay them in full, due to the customer refusing to pay the final payment.Referencing the request to remove the lien, I am not inclined to remove the intent to lien unless the project is paid as agreedThe offer stated was well below the cost of the project, which included an additional light fixture installation not included and the repair of the house wiring.Based on what I know of the lien process, the customer has days after being served the intent to lien noticeBased on the receipt of December 5, 2016, the customer has until December 15, to pay the open balance before the formal lien paperwork is filed.In conclusion, I wish this customer would have stated their concern about the amount of time prior to handing the final invoice, as we could have discussed in a setting that included the subcontractorGiven they chose to wait until the project was complete, negated a discussion to possibly make adjustments
We would like [redacted] ***’s contractor’s license revoked for violating building code, failure to obtain a building permit and falsifying the building permit submission as above.Our company had in fact requested a building permit for this projectWith the project being deemed a “redeck” (replacing the deck boards only), the building official stated we would only need to pull the permit for the stair replacement, rather than the entire deckAfter submittal, there were conditions that needed to be resolved before receiving a permit, however we were approved to work on the project during the required adjustments were made by the building department officeRevoking my license for unsubstantiated reasons seems overarching and unnecessary We would like receipts showing full payment for the materials and lean releases from all suppliers and laborersWe can provide receipts showing full payments, however with the amount of time lapsed, any open balance on the materials would have been addressed by suppliers if they weren’t covered by a full payment.We would like [redacted] to refund our money minus the cost of any materials that can be reasonably re-used.Providing a refund minus materials can be arranged, however I’ve been told by the carpenter that I hired to do the work, that he in fact completed the project for this customerIf the project isn’t completed, I would request an onsite review.I have checked the building department and was informed the permit pulled by customer had one caisson inspection requested in October and subsequently cancelled with no further inspections or closeout of the project
Complaint: I am rejecting this response because: Yes, Mr [redacted] did came out and fix the light on the dry belowHowever, since then we have more railing lights out on the deck and the gutter has yet to be fixed Until everything is working the way we paid for it to be we will not accept the business responseThis has gone on too long and many months go by between repairs that we don't hear or see Mr***We will accept the response once everything works the way it should Sincerely, [redacted] And [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/09/16) */ My business has worked with the three suppliers that make up the $5,outstanding balances for materials related to the [redacted] project The $3,balance is paid in full The $is slated to be paid in full 9/17/ The $will be paid in full once we've received the required liability insurance and workman's compensation waiver notarized We've hopeful the company withholding the required paperwork will provide to us for immediate payment