Front Row Sports Grill

To Whom it may Concern, In regards to the complaint of [redacted] ID# [redacted] I would like to respond in the following: ***'s complaint is falsely allocated I have a small room here that guests reserve for private events We have a very popular event here at the baseball stadium in January which [redacted] rented out the room last year (2014) He was interested in renting it again in 2015, which was fine We told him we would be in contact with him when we confirmed all the details with the promoter of the event At that point we would need to take a deposit to secure it for *** Other groups are highly interested in this room as well as *** In mid July we let [redacted] know that the time had come for a deposit We had made numerous attempts at obtaining this deposit with [redacted] also mentioning he would come down to process payment This went on for over week via, no returned phone calls as well as an email chain We gave [redacted] one last opportunity and date that we need this deposit, that date came and went and I even held off for another days At this point I released to the next individual who was interested After [redacted] had missed out on the opportunity of renting this room, his secretary & himself has made multiple & very vulgar phone calls to my restaurant He has produced in these phone call conversations to my staff that are too the point of harassment and inappropriate If you have any further questions please feel free to call me Also, the complaint (above) that was filed by Mr [redacted] was to the Vice President of Finance for the Arizona Diamondbacks The Arizona Diamondbacks and Mr [redacted] have absolutely nothing to do with our restaurant and this claim, we are just located inside Chase Field where the Diamondbacks play Thank You [redacted] General Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. NO attempt was made by the GM of Friday's front row to contact us after we were promised NUMBEROUS times that he would call. He had already made his decision and felt like he no longer need to deal with this situation even after multiple attempts to get in contact with him via phone and email. This is just typical large business not having to worry about customer service due to the size of the corporation. I always said I wanted the unit, I told them I did not want to run into the same issue as last year, which was selling seats to other customers that were promised to me. I wanted to talk with them onsite, to make sure they can fit our needs. I went down to there location and the suite coordinator was not there. It was then that they decided to release the unit because I had not committed by giving them money. I always said I wanted the unit, in fact I wanted to rent more space for better viewing. It was apparently poor communication on my end because even though I told them I wanted it, they just wanted to get the money in there hands and I did not realize that a returning loyal customer means nothing. Understand, I had been talking with them since April of this year. It was HORRIBLE communication on there end because all I asked for was to talk to the GM multiple times and I still have not heard back. Regards, [redacted] ***

To Whom it may Concern,
In regards to the complaint of [redacted] ID#[redacted] I would like to respond in the following:
[redacted]'s complaint is falsely allocated.   I have a small room here that guests reserve for private events.  We have a very popular event here at the...

baseball stadium in January which [redacted] rented out the room last year (2014).  He was interested in renting it again in 2015, which was fine.  We told him we would be in contact with him when we confirmed all the details with the promoter of the event.  At that point we would need to take a deposit to secure it for [redacted].  Other groups are highly interested in this room as well as [redacted].  In mid July we let [redacted] know that the time had come for a deposit.  We had made numerous attempts at obtaining this deposit with [redacted] also mentioning he would come down to process payment.  This went on for over 4 week via, no returned phone calls as well as an email chain.  We gave [redacted] one last opportunity and date that we need this deposit, that date came and went and I even held off for another 5 days.  At this point I released to the next individual who was interested.
After [redacted] had missed out on the opportunity of renting this room, his secretary & himself has made multiple & very vulgar phone calls to my restaurant.  He has produced in these phone call conversations to my staff that are too the point of harassment and inappropriate. 
 
If you have any further questions please feel free to call me. 
 
Also, the complaint (above) that was filed by Mr. [redacted] was to the Vice President of Finance for the Arizona Diamondbacks.  The Arizona Diamondbacks and Mr. [redacted] have absolutely nothing to do with our restaurant and this claim, we are just located inside Chase Field where the Diamondbacks play.
Thank You
 [redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
NO attempt was made by the GM of Friday's front row to contact us after we were promised NUMBEROUS times that he would call.  He had already made his decision and felt like he no longer need to deal with this situation even after multiple attempts to get in contact with him via phone and email.  This is just typical large business not having to worry about customer service due to the size of the corporation.  I always said I wanted the unit, I told them I did not want to run into the same issue as last year, which was selling seats to other customers that were promised to me.  I wanted to talk with them onsite, to make sure they can fit our needs.  I went down to there location and the suite coordinator was not there.  It was then that they decided to release the unit because I had not committed by giving them money.  I always said I wanted the unit, in fact I wanted to rent more space for better viewing.  It was apparently poor communication on my end because even though I told them I wanted it, they just wanted to get the money in there hands and I did not realize that a returning loyal customer means nothing.  Understand, I had been talking with them since April of this year.  It was HORRIBLE communication on there end because all I asked for was to talk to the GM multiple times and I still have not heard back.  
Regards,
[redacted]

To Whom it may Concern,

In regards to the complaint of [redacted] ID#[redacted] I would like to respond in the following:

[redacted]'s complaint is falsely allocated.   I have a small room here that guests reserve for private events.  We have a very popular event here at the...

baseball stadium in January which [redacted] rented out the room last year (2014).  He was interested in renting it again in 2015, which was fine.  We told him we would be in contact with him when we confirmed all the details with the promoter of the event.  At that point we would need to take a deposit to secure it for [redacted].  Other groups are highly interested in this room as well as [redacted].  In mid July we let [redacted] know that the time had come for a deposit.  We had made numerous attempts at obtaining this deposit with [redacted] also mentioning he would come down to process payment.  This went on for over 4 week via, no returned phone calls as well as an email chain.  We gave [redacted] one last opportunity and date that we need this deposit, that date came and went and I even held off for another 5 days.  At this point I released to the next individual who was interested.

After [redacted] had missed out on the opportunity of renting this room, his secretary & himself has made multiple & very vulgar phone calls to my restaurant.  He has produced in these phone call conversations to my staff that are too the point of harassment and inappropriate. 

 

If you have any further questions please feel free to call me. 

 

Also, the complaint (above) that was filed by Mr. [redacted] was to the Vice President of Finance for the Arizona Diamondbacks.  The Arizona Diamondbacks and Mr. [redacted] have absolutely nothing to do with our restaurant and this claim, we are just located inside Chase Field where the Diamondbacks play.

Thank You

 [redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

NO attempt was made by the GM of Friday's front row to contact us after we were promised NUMBEROUS times that he would call.  He had already made his decision and felt like he no longer need to deal with this situation even after multiple attempts to get in contact with him via phone and email.  This is just typical large business not having to worry about customer service due to the size of the corporation.  I always said I wanted the unit, I told them I did not want to run into the same issue as last year, which was selling seats to other customers that were promised to me.  I wanted to talk with them onsite, to make sure they can fit our needs.  I went down to there location and the suite coordinator was not there.  It was then that they decided to release the unit because I had not committed by giving them money.  I always said I wanted the unit, in fact I wanted to rent more space for better viewing.  It was apparently poor communication on my end because even though I told them I wanted it, they just wanted to get the money in there hands and I did not realize that a returning loyal customer means nothing.  Understand, I had been talking with them since April of this year.  It was HORRIBLE communication on there end because all I asked for was to talk to the GM multiple times and I still have not heard back.  

Regards,