Front Stream Payments, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1) A donor gave us a copy of
[redacted] 2013 software. Stand alone software.
2) To our knowledge we never
seen nor signed FrontStreet CRM Agreement.
3) Numerous email exchange
with FrontStream/[redacted] personnel. 
4) Numerour telephone
conversations with FrontStream/[redacted]
5) We have downloaded our
database from FrontStream/[redacted]. That is not what we want.
6) [redacted] moved us from a
stand alone software package to a cloud base database management. We can not
afford $90.00 per month for database management. Our donor paid for [redacted]
2013.
We want a working stand alone
[redacted] 2013 software package. The same package as our donor purchased and
gave us.
Thank you for your
assistance.
                                                                          [redacted]
Regards,
[redacted]

July 27, 2015Dear [redacted]:I represent FrontStream Holdings, LLC (“FrontStream”), and I am writing you in response to letter you sent to FrontStream on July 9, 2015 with respect to File Number [redacted] from [redacted] on behalf of [redacted] High School Association (“Association”) regarding the...

Association’s objection to discontinuation of the Fundraising CRM services ( the “Services") (previously known as [redacted]) offered by FrontStream.The Software License Agreement (the “Agreement”) by and between FrontStream and the Association is enforceable and contains conspicuous language which states that FrontStream has an absolute legal right to change its services at any time by providing notice. You may find the language in the Agreement provided to you enclosed. If you would like to see the new agreement, please go to http://www.frontstream.com/frontstream-crm-license-general-services-agreement/.F...⇄ will not honor the Association’s request regarding your objection to discontinue of the Services. The Association has been provided adequate notice of such changes. The notices that were provided to the Association and [redacted] are contained in Exhibits A and B attached to this letter. As a matter of fact, the Association has been given the option to upgrade the services and the Association is not required to continue using the services if it opts not to use the new module and pricing. The Association was provided with sufficient notice of the 2015 Pricing (found online at http://www.frontstream.com/crm/editions-pricing/) and was given the notice of its option to pay a yearly fee in the amount of $1080.FrontStream has an absolute legal right to change the services at any time. FrontStream has a right to “upgrade” its software versions and bringing the software up to date to keep up with current software models on the market. FrontStream has an absolute legal right to change its pricing at any time in order to keep up with the current market. Benefits of the new pricing include: unlimited telephone and email customer service (previously the Association had to pay a fee for support); all modules included in annual fee (previously the Association purchased individual modules, by purchasing the Events module for $199 on top of their $499 Desktop version of [redacted]). Additionally, upgraded versions include working with most up to date versions of [redacted]. FrontStream has added functionality including integrations with all of our other products. These benefits were also highlighted in the notifications.In order to export data, please have the Association must follow the below instructions:- Go to SmartLists > View and Manage SmartLists > in the “standard” category click the SmartList:All Donors and Affiliate Donors. Add the columns that you need > then export the list (on left side);- Go to SmartLists > View and Manage SmartLists > in the “standard” category click the SmartList:All Donations. Add the columns that you need > then export the list (on left side);- Additionally, you might want to export the following two reports as the data in the reports are notexported from the SmartLists:o Go to Reports > View Donor Reports > Donor Relationships o Go to Reports > View Donor Reports > Donor NotesWe are providing all pertinent information, correspondence, and documentation concerning the Services purchased by the Association and pricing therefor.Please do not hesitate to contact me at ###-###-#### or via email at [redacted]@frontstream.com should you have any questions.Sincerely,Carolina R. General Counsel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1) A donor gave us a copy of
[redacted] 2013 software. Stand alone software.
2) To our knowledge we never
seen nor signed FrontStreet CRM Agreement.
3) Numerous email exchange
with FrontStream/[redacted] personnel. 
4) Numerour telephone
conversations with FrontStream/[redacted]
5) We have downloaded our
database from FrontStream/[redacted]. That is not what we want.
6) [redacted] moved us from a
stand alone software package to a cloud base database management. We can not
afford $90.00 per month for database management. Our donor paid for [redacted]
2013.
We want a working stand alone
[redacted] 2013 software package. The same package as our donor purchased and
gave us.
Thank you for your
assistance.
                                                                          [redacted]
Regards,
[redacted]

frontstream
5pt;">[redacted] Reston, Virginia 20191
March 25, 2015
Ms. [redacted] Revdex.com Metro Washington, DC
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
RE: Complaint ID: [redacted]
Dear Ms. [redacted]:
On March 8, 2015, we issued check number [redacted] in the amount of $975, to our client, to resolve this case.
If you have any questions, please contact me at ###-###-####.
Regards,
Todd P. Y[redacted] Treasurer

July 27, 2015Dear [redacted]:
I represent FrontStream Holdings, LLC (“FrontStream”), and I am writing you in response to letter you sent to FrontStream on July 9, 2015 with respect to File Number [redacted] from [redacted] on behalf of [redacted] High School Association...

(“Association”) regarding the Association’s objection to discontinuation of the Fundraising CRM services ( the “Services") (previously known as [redacted]) offered by FrontStream.The Software License Agreement (the “Agreement”) by and between FrontStream and the Association is enforceable and contains conspicuous language which states that FrontStream has an absolute legal right to change its services at any time by providing notice. You may find the language in the Agreement provided to you enclosed. If you would like to see the new agreement, please go to http://www.frontstream.com/frontstream-crm-license-general-services-agreement/.<...⇄ /> FrontStream will not honor the Association’s request regarding your objection to discontinue of the Services. The Association has been provided adequate notice of such changes. The notices that were provided to the Association and [redacted] are contained in Exhibits A and B attached to this letter. As a matter of fact, the Association has been given the option to upgrade the services and the Association is not required to continue using the services if it opts not to use the new module and pricing. The Association was provided with sufficient notice of the 2015 Pricing (found online at http://www.frontstream.com/crm/editions-pricing/) and was given the notice of its option to pay a yearly fee in the amount of $1080.
FrontStream has an absolute legal right to change the services at any time. FrontStream has a right to “upgrade” its software versions and bringing the software up to date to keep up with current software models on the market. FrontStream has an absolute legal right to change its pricing at any time in order to keep up with the current market. Benefits of the new pricing include: unlimited telephone and email customer service (previously the Association had to pay a fee for support); all modules included in annual fee (previously the Association purchased individual modules, by purchasing the Events module for $199 on top of their $499 Desktop version of [redacted]). Additionally, upgraded versions include working with most up to date versions of [redacted]. FrontStream has added functionality including integrations with all of our other products. These benefits were also highlighted in the notifications.In order to export data, please have the Association must follow the below instructions:- Go to SmartLists > View and Manage SmartLists > in the “standard” category click the SmartList:All Donors and Affiliate Donors. Add the columns that you need > then export the list (on left side);- Go to SmartLists > View and Manage SmartLists > in the “standard” category click the SmartList:All Donations. Add the columns that you need > then export the list (on left side);- Additionally, you might want to export the following two reports as the data in the reports are notexported from the SmartLists:o Go to Reports > View Donor Reports > Donor Relationships o Go to Reports > View Donor Reports > Donor Notes
We are providing all pertinent information, correspondence, and documentation concerning the Services purchased by the Association and pricing therefor.
Please do not hesitate to contact me at ###-###-#### or via email at [redacted]@frontstream.com should you have any questions.
Sincerely,Carolina R.
General Counsel