Front Street Group

Complaint[redacted] made mistakes with my policy and then told us it will be canceled if WE do not go to reg to fix it.we did Never made any attempt to pay us back the money they owed us for their mistakes?They made a second billing error and now demand MORE money for our insurance.After 5 calls or so they paid us back some of the money not all and when I questioned it they got madDesired SettlementI want all the money they owe me and I want my monthly billing to be what they quoted us NOT what they decide. If they had told us up front of all these problems I would NOT have purchased insurance from them. I find it VERY unfair we had to go out of our way to do their job??Business Response Based on our conversation Mr. [redacted]'s policy is being billed correctly, His Premium has not changed. [redacted] billing program is a 10 monthly cycle where by when you sign up for New Business the down payment is the first of 10 payments (15%) and then there are 9 equal installments after that. The policy must be paid up 2 months before the actual renewal date of the policy. He was quote $1516.00 and he paid his initial down payment of $227.40 which left a balance of $1288.60 divided by 9 is $143.17 plus $1 for EZ pay, 144.17. Mr [redacted]'s policy had a issuance problem on the Technology side of the company. We as the agency handled everything correctly, promptly and explained everything to him. He did incur a $25.00 fee from the registry for the updates of his plates due to a revocation notice being sent from the Registry of Motor Vehicles on one of his vehicles. Which we requested a refund from the company directly, as it was error and it was declined by the main office. We did however, send him two $10 gift cards for the out of pocket expense he incurred. There were no late fees attached to his policy, Mr [redacted] was billed correctly and the policy is now on sync with the billing cycle and is currently billed monthly $144.18 which he has deducted automatically from his checking account on the 5th of every month. His last payment received was on 2/5/2015 in the amount of $144.18. His next billing is March 5th for $144.18. He was doubled billed in January of $287.34 due to the Technological issue at [redacted] but that was for December and January $144.17. Please do not hesitate to contact me with any further questions at XXX-XXX-XXXX. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)You have got to be kidding me !!........!st off they have not paid back all the money they owe me....They could not go to registry because it was the day after Thanksgiving but they MADE my wife go on her day off, why do I pay for service's just to do them myself. The double payment messed up my checking account and I had to pay the overdraft. They admit it was an error but make it sound to you like they tried. To me they just said that's the way it is !!........Totally ridiculous .....I WILL be moving to another insurance agent ASAP and these people should be ashamed of how they treat their customers......I want ALL the money they owe me even if its 2 cents......If I owed them they would cancel me and have even said that......I AM NOT HAPPY WITH THIS OUTCOME AT ALL !!!