Frontier Airlines, Inc.

03/03/10:AM ***,We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.Pursuant to your written request, we've cancelled your itinerary and authorized a full refund to your original form of paymentAs we discussed, we will work with our Pricing Department to determine the cause of ***'s errorThank you for calling this issue to our attentionSincerely,***Customer Relations SpecialistFrontier Airlines

12/13/05:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI started an investigation after our phone conversation on December 11, to confirm whether wheelchair services were provided to you in
a timely manner when you arrived in Las Vegas and when you arrived in Cincinnati on December 9, My research found that when you arrived at our Las Vegas curb side service when your statement said that the wheelchair service arrived minutes after our agent calledWhen you arrived in Cincinnati our agent had called for additional wheelchair assistance and after minutes she advised you that another agent will be arriving shortly to assist youIt was documented by this agent that she had passed the wheelchair assistant at gate who was on his way to assist you***, it is Frontier's responsibility to assist passengers with disabilities, in accordance with the US Department of Transportation (DOT) regulation CFR part 328.91, which requires carriers to provide timely assistance for passengers moving within the terminal; this service should be available from the terminal entrance to the ticket counter and through the airport to the gate, as well as gate to gate and from the arrival gate to baggage claim/terminal entranceFrontier did not violate this part of the regulation on December 9, because you were provided timely service in Las Vegas and in CincinnatiIf you wish to report this incident or pursue enforcement action with the Department of Transportation (DOT), it is within your rights to do soThis complaint will be counted in our summary of written complaints that we provide annually to the Department of Transportation (DOT)When a wheelchair is requested, we make the necessary arrangements to have a wheelchair available as soon as possibleSince flight schedules can vary in addition to the numerous unscheduled wheelchair requests we receive, at times there will be a short delay until a wheelchair is availableWe accommodate passenger request on a first come first served basisPlease know that Frontier Airlines is dedicated to providing all our customers with the quality of service they expect and deserveFrontier has zero tolerance for discrimination in any form, indeed we strive to create an atmosphere of mutual respect among employees and our guestsWe have a well-deserved reputation for delivering a consistently high level of service to our customersI'm very sorry if this was not your experienceBased on the information provided, we don't feel the described behavior was based on discrimination or prejudice, however, we do take any claim of this nature very seriouslyWe assure you an investigation into the events and interactions you described will be conductedWhile all communications, both verbal and written, between Frontier Management and our employees are necessarily proprietary, be assured an internal investigation will be handled to conclusionAs a gesture of goodwill I issued a $voucher *** which must be redeemed by May 1, Records show that our reservations department issued voucher *** in the amount of $which must be redeemed by March 11, to use towards future travelThese vouchers must be redeemed by the dates listed above, but you do not have to travel within this time frameThank you again for your commentsAs Frontier employees, we care about our customers and want you to choose our airline with confidenceWe're continually seeking and implementing ways to improve our service, and your feedback helps us continue this processWe value you as a customer and look forward to serving you aboard a future Frontier Airlines flight*** Customer Relations Specialist Frontier Airlines

01/05/12:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond First, I just want to say on behalf of Frontier, we are sorryAt Frontier, we are focused on providing a good experience
to our customers and we know we failed to meet this commitment to you on flight.On December 17, we faced severe weather across the US, especially in ColoradoAlthough the weather problem was short, it forced several delays and, ultimately, led to many flight disruptions and cancellations that continued for several daysWe know you were counting on us and we take letting you down very seriouslyPlease be assured that we are working swiftly, at the highest levels in our organization, to ensure that, in the future, we make good on our commitment to provide a seamless flight experience Your compensation will remain in our system for redemption until it expires on March 22, Although vouchers must be redeemed by the expiration date, you may book future travel out as far as Frontier's schedule allowsWe will be using a reimbursement in the amount of $in the form of a checkThe check will be mailed to the address providedPlease allow 4-weeks for you to receive the check in the mail. *** ***
*** * *** *** *** **
*** * ** *** Thank you for your patience Kindly,
*** Customer Service Frontier Airlines

07/21/10:AM Hello ***After speaking with my manager we will reimburse all the clothing with the exception of footwearThe total that will be reimbursed for clothing is $The total being reimbursed for the flight is $I can send the reimbursement check request of
$now, but I will need an address to send the check toI hope this is satisfactoryWe are in no way trying to make you feel like the guilty partyWe are taking steps to ensure something like this never occurs againI look forward to hearing from you soon.Kindly,***Customer Relations SpecialistFrontier Airlines

06/22/11:PM Thank you for contacting Frontier AirlinesWe apologize that due to an unexpected amount of email contacts we did not have the opportunity to respond prior to this moment.We are sorry to hear of the delay of your luggage and customer service issue when you traveled with
Frontier, and our records now indicate that your luggage has been restored to you.If this is not the case, please contact us at (*** *** ***), or reply back to this email so as as we may look further into your claim.Your file also reflects that a refund has been authorized for the bag fee on your reservation associated with this incident and will be refunded back to the original form of payment that you used in approximately 7-business days.Frontier Airlines appreciates your business, and we apologize for the inconvenience you've experienced.Sincerely,***Frontier AirlinesCentralized Baggage Specialist

Initial Business Response /* (1000, 11, 2015/09/19) */
Dear Mr***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
We are committed to providing our passengers with a pleasant and enjoyable flight
experience and regret that we fell short of this when you contacted us to check on our policy to cancel a reservationWe have high expectations of our employees and are disappointed with the behavior you described of our reservation agentYour comments will be forwarded onto our reservation manager
Your comments and those from other customers help us to identify areas needing to be addressed and we are grateful to you for your feedback
Your continued support is very important to usTherefore, we hope this isolated incident does not prevent you from flying with us in the futureWe hope to have the privilege of serving your future travel needs
Regards,
***
Customer Relations Specialist
Frontier Airlines

05/25/12:PM Hi *** We have received your correspondence as submitted to the *** ** *** and the Revdex.com, and appreciate the opportunity to respondPlease accept my apology for any inconvenience you experienced when trying to print your boarding pass for your flight from *** *** *** to *** May 14, I understand your frustration that there was no agent available to assistFrontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than thatNevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeatedAs a customer service gesture I have requested a check in the amount of $which is the fare of the return flightCheck reimbursement takes approximately to weeks and will be mailed to the address provided here For future reference, you can download our app and check in online and your boarding pass is available on your mobile deviceIf you're not checking a bag you can go directly to security then gate not needing to stop at the ticket counter Your business is very important to us. We hope to have the opportunity to restore your confidence in our service onboard a future flight Sincerely, ***
*** *** ***
*** ***

09/09/08:AM Dear ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI understand your disappointment that our agent did not correctly apply your reservation credit to your new reservationI
apologize for the inconvenience this caused you We have made your comments available to our Reservation Department management team for training purposesYour comments and those from other passengers help us to identify areas that need to be improved and we're grateful for your feedback While we're unable to refund your original fare, we've applied your credit to your upcoming reservation and refunded $to your credit cardPlease allow up to days for processing and keep in mind, once the refund has been processed by Frontier, there may still be a few days until the refund will post to your account, depending on your bank's practices Additionally, I've authorized reimbursement by check of the additional $While I hope it arrives sooner, please allow up to weeks for check processing and delivery by US Mail As a gesture of goodwill, we've issued a $voucher for a discount on the next flight you book with usWhile your voucher is good for days from the date of issue, travel may be at a later dateWe've emailed voucher details separately We hope to have an opportunity to restore you confidence in us on board Sincerely, *** Customer Relations Specialist Frontier Airlines

03/06/04:PM ***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concernsI understand your frustration upon how things turned out when you were trying to check-in, however, encourage our passengers to arrive early for just that reasonReimbursement for the other airline ticket and a refund cannot be issued at this time Voucher I show that the value of the missed flight was put into the form of a travel vouchers, divided amongst you, Vanessa, and BreannaThat is the maximum compensation we can offer for your situationPlease reference voucher numbers and expiration dates for redemption ExpAugust 31, : $*** : $*** : $*** Thank you again for contacting us about your recent experienceI recognize my response to you does not change the time lost and inconvenience you’ve experienced, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good one.Regards,***Customer Relations SpecialistFrontier Airlines

09/06/11:AM Dear ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Our ApologiesI'm sorry to hear how things turned out when you arrived at our check in counterFrontier has a strict
minute cut off and once a flight is closed, our agents are unable to reopen the flight to print passes or check in baggageIt is never our intent to inconvenience our passengers and I'm sorry you were unable to proceed as plannedAs noted from your original email the flight was not oversold and did go out with open seatsThe aircraft has seats and the flight went out with Your reservation history shows you had checked in online hours prior purchased a checked bag and had seat assignmentArriving after the cutoff would be the reason you were not able to check the bag and have boarding passes printedIf a flight is oversold you are still provided a boarding pass that does not have seat assignment to continue to the gateAt the gate volunteers are requested if neededYou are not allowed to proceed only if past the cutoff Agents will assist with later accommodation and at your request moved to the nearest city The return flight was delayed due to maintenance and I can see that your son and husband were provided the $voucher for the length of delay that all ticketed passengers on the flight received once it departedBecause you changed your flight earlier you were no longer a ticketed passenger on that flight I understand your concern with finding open seats on the flight you changed toPlease keep in mind that it may not be known if seats are available until the flight closes as passengers may be checked in but not show for a flight Respectfully, we would not reimburse for used ticketsAs a customer service gesture I have provided a $voucher for you for the inconvenienceWe did move you to the earlier flight at your request so it would not be the same compensation as the delayed flight *** *** *** I recognize this does not change the time and inconvenience lost, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good one!*** Customer Relations SpecialistFrontier Airlines***Just follow these simple steps to redeem your voucher:Visit www.flyfrontier.com and select your flightOn the payment screen, select Have a Voucher from Frontier? Add Voucher Here, enter your voucher number in the field provided, and select Apply Voucher.• It’s not redeemable for cash.• It must be booked within days from date of issue.Note: There are no restrictions on travel date.• It’s one-time use, meaning there will be no remaining value after redemption.• It may not cover the entire value of the purchaseAny remaining balance due must be paid by the customer.• It’s not transferable and may only be redeemed in the name of the passenger to whom it was issued.• The name on the new reservation must match the old reservation exactly.• It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges

Initial Business Response /* (1000, 9, 2015/09/19) */
Dear Ms***,
Frontier Airlines is in receipt of your letter to the Revdex.com, and we appreciate the opportunity to address your concerns
We understand that you are disputing the $settlement that was provided as
settlement of your claim for your loss bagWe apologize that you feel that you were not advised of needing to submit receipts for items being claimed
The claim form packet that was sent to you for filing your claim does state that items over $should be substantiated with original receipt indicating the value of the item(s) on the cover sheet of the claim packet and on the Statement in Proof of Loss states Documentation to support claim, original receipts only
Central Baggage including ***, CBS Manager and myself have advised you several times that original receipts are needed in order for a review of your claim to be made and a possible adjustment to be considered
If we can be of further assistance, please don't hesitate to contact us via email at: ***, or by calling: XXX-XXX-XXXX Monday-Friday 8:00am-5:00pm Mountain time
Sincerely,
***
Central Baggage Supervisor
Frontier Airlines
***
Initial Consumer Rebuttal /* (3000, 11, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Frontier Airlines never advised me that receipts would be required for items that were lost in my luggage due to their negligenceThey have never apologized nor accepted responsibility for losing my luggageNow they claim that information was providedI want Frontier to compensate me for all of the items lost in my luggageThey need to compensate me in the amount of $
Final Business Response /* (4000, 17, 2015/10/25) */
Dear Ms***,
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns
The maximum possible payout for a lost bag on your date of travel is $3400, but that is for claims that are substantiated with receiptsAgain, the claim form packet that you completed does state that any item over $should be substantiated with the original receipt indicating the value of the item(s) on the cover sheet of the claim packetOn the Statement in Proof of Loss states that Documentation to support claim should be original receipts only
We regret any misunderstanding, but the only way that you can receive an additional settlement is by following the instructions you have received both verbally and in writing
Kind regards,
***
Customer Relations Specialist
Frontier Airlines
Final Consumer Response /* (4200, 19, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Frontier is not being honest with their responsesThe first contact I had with Frontier I explained to them all the items that were in my luggageI provided the prices and no one ever stated to me that I would have to provide receipts for items over $I would have remembered that had that been statedYet each Frontier representative I spoke with never stated thatFrontier kept saying "my luggage would appear and not to worry." I was advised to "complete the paperwork" because that is part of the process but the luggage usually turns upIt's obvious that Frontier has lost my luggage yet they do not want to take responsibility and provide me compensation for the items misplacedFrontier needs to provide me with a check in the amount of $for their negligenceFrontier is continuing to fabricate so called information that was provided to meI provided frontier with every document that was requestedNow they are refusing to accept fault and provide funds to compensate for my loss

12/24/11:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Customer Service Is Key We are committed to providing our passengers with a pleasant and enjoyable flight experience and I'm
sorry to hear about your recent experienceWe have high expectations of our employees and I'm disappointed with the behavior you described of our cheagentsBe assured we have made your comments available to the *** airport manager so they may follow up on this valuable training opportunity Optional Travel ServicesI can imagine your frustration when you were advised that here at Frontier, we charge for optional travel services such as carrying on a bag, or pre-selecting a desired seat in advanceI understandAt Frontier, we know that above all else, our customers want low fares and our focus is to provide the lowest fares that get you from point A to point BSelling tickets at prices as low as ours and then charging for options, allows customers to fully customize their travel experience Explanation of Fees• CARBAGS - You are always welcome to board with one free personal item, to go under the seat in frontThink backpack, laptop, purseThis item cannot exceed 8"x18"x14"It is Frontier's policy to charge a fee for larger bags going into the overhead bin Compensation My research shows that a $vouchers was issued to your reservation, which can be redeemed for future travel on FrontierThe vouchers must be redeemed by March 20, 2017, but you do not have to travel within this time frame. Come Back Soon!I apologize again for your past experience, and I hope you will use the discount on your next flight with usI highly encourage you to give us the chance to impress you on your next adventureI'm confident your next flight will be a vast improvement!Kindly,*** Customer RelationsFrontier Airlines

Initial Business Response /* (1000, 6, 2015/10/18) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
Our records indicate your purchased your ticket with a third party agency,
TravelocityOn Travelocity web site as soon as you choose your flights, the fare is given and the following information is right below the fare
Important Flight Information
We want you to know the airline you're traveling with has the following restrictions regarding your flight
Tickets are nonrefundable and nontransferableA fee of $per ticket is charged for itinerary changesName changes are not allowed
Frontier Airline fare rules
Frontier requires cheat least minutes in advance of domestic flight departure and minutes in advance of international flight departure
Frontier fares include one free personal item such as a small backpack or purse (Maximum dimensions: 14" tall x 8" wide x 18" long including the handles, wheels and straps)
Additional purchase will be required for the following:
One Carbag per passenger no larger than 24" tall X 10" wide X 16" long is allowed for a feeFor best prices on carbag fees, go to Frontier AirlinesOpens in a new window in advance of your travel
All checked bags for Economy fares incur a feeChecked bags are always less expensive than carbags and can be purchased online during the cheprocessOverweight bag charges start at lbsand incur additional fees
Advance Seat Assignments are available online during the cheprocess for a fee or seats will be assigned at the airport upon chefor free
All onboard drinks and snacks are available for purchase
For the full pricing list, please visit: Frontier Airlines Opens in a new window
Estimated fees for baggage and other optional services
Please accept our sincere apology in which we are unable to grant your requestWe are sorry for any frustration this may have caused
We look forward to serving you onboard a future Frontier Airlines flight in the near future under better circumstances
Regards,
***
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 8, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not good enough of an explanation, I will not peruse any further but I will advise my friends on *** and other social media on Frontier business tactics in conning people to buy cheaper prices and not letting customers know up front that Flight fare does not include a seat nor that they will carry your luggageInstead it is in the small writing like they say the DEVIL is in the detailsGood Luck with your business, because it will be needed after people become aware of your blatant con tactics

01/23/04:PM *** *** ***
***Your claim has been escalated to the corporate levelOur ultimate goal is to reunite you with your missing luggageHowever, in the unlikely event that we are not able to locate your missing luggage, we want to compensate you appropriatelyI have
attached the claim forms needed to start the claim processPlease print, complete, and return these forms within days.Should you have further questions and/or concerns, please feel free to contact Central Baggage at ***7.Sincerely,*** 01/23/02:PM Dear Ms***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondFirst, on behalf of Frontier Airlines, I sincerely apologize for your delayed bag and any inconvenience the delay has caused I've attempted and have been unsuccessful reaching you via telephoneI show that your file is inactive and want to insure that all of your issues have been addressedKindly reply to this email or respond to the voicemail I left for youIf I do not hear from you within days, I will considered your case resolvedSincerely, ***

12/28/01:PM , Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Important Information You have a reservation for an upcoming flight from CVG - MCO on 12/29/Please let me know if you
are still taking this flight Delays I am very sorry for your experience in the airport, it can understand it must be very frustrating for you not been able to take your flight as plannedAs stated in our delay messages, delays are always fluid and the departure times can improveIt is always a good idea to remain in the secured gate area at the airportTSA The Transportation Safety Administration is a government agencyWe have no control over their operational hoursI am very sorry you found them to be closedI am sorry, we are not responsible for their hours of operation CheCounters I am sorry we had no agents available, however as all airlines, we only have our agents at the counters when we have people to chefor upcoming flightsI am sorry you could not contact us by phone, however the weather event of the past weekend combined with the huge increase in travel for the holidays Your Baggage Your baggage was booked to go to Orlando and, of course, loaded on the planeI am sorry, however this happens when a passengers miss their flights Refunds Because Frontier was not responsible for the situations that caused you to miss your flight we have this in our system as a no-showWhen a passenger missed a flight we typically can rebook them on another upcoming flight for a $feeUnfortunately, due to the time of year, we had no seats available What I Can Do I have been authorized by my supervisor to waive the $change fees and refund your unused fare(s) as a credit in our system good for days good for booking future Frontier flights Awaiting Response I will await your response about your upcoming flight before making any changes Kind Regards,
*** * Frontier Airlines

02/24/11:AM Dear ***
* We are in receipt of your Revdex.com complaint. As I have reviewed this reservation, I don't see that Reservations was contacted to assist with this refund, nor do I see that the flight was cancelled. Within hours of booking, if the flights are
cancelled, (you can do that online), the reservation is refunded with no fee, unless it was purchased within days of travel. This rule may be found on the Frontier web site but I have provided the information belowAs a customer service gesture, I have cancelled the flight for February 25, for *** ***. I have authorized a refund be processed for the full amount of $99. The refund will be processed back to the original form of payment, credit card ending in ***. Please allow time for the credit card company to apply the credit to your accountI apologize for any misunderstandingSincerely, *** Customer Relations

Initial Business Response /* (1000, 6, 2015/06/02) */
***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
My records indicate that there have been several correspondences between you and Frontier
agents in regards to this matterPlease review our latest response below:
I posted the miles into your account for travel on reservation code OE4VVE for your ticket on May 21, Sir
I was unable to find EarlyReturns member numbers for *** or *** in our data base
If the name on the account profile does not match the name on the ticket, credit cannot be posted to that account
Our program, as well as all other domestic airline programs, is designed to reward the individual traveler, not the company or purchaser of the ticketsEach traveler must have their own member account in order to receive mileage credit
If you wish to enroll *** and *** in our EarlyReturns program, please go to our website, Frequent Flyer, then to join
Once you receive the new numbers, please reply and we will credit the new accounts if travel is within days prior to enrollment
I apologize for any misunderstanding regarding the Policy of our Program, we like most Airlines, do not have a plan that allows credit to be applied to the purchaser of tickets for family or friendsYou may use your miles to purchase travel for family or friends but may not earn miles from others traveling
Sincerely,
***
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (2000, 8, 2015/06/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The fact that I had to go through Revdex.com to get the ball rolling in order to get a response, is sadIt is not worth any more of my time for them to make this rightThe reps on the phone need to get on the same page with those that respond to complaints because they are the party that indicated I would get miles credited to my account for purchasing individual's tickets which isn't the caseNone of this would have occurred if I was provided the proper information from the startWhat a fiascoThis is one of the many ways other airlines set themselves apart from Frontier

10/28/12:PM Hello ***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.I have discussed this situation with my Manager and we are unable to reimburse you for the $that represents the difference in the fares between the original flight you booked and the flight you actually took. The low price of the original flight reflects the fact that there was an overnight layover. Had you chosen a flight where both legs of the flight flew the same day with a short layover, you would have paid a higher fare, most likely very similar to the one you finally purchased As I said in my earlier email, the way the itinerary was written is typically the way airlines post their flights which is why we encourage our passengers to inspect their itineraries very closely as soon as they receive them so any errors can be corrected right away I am sorry that I don't have better news for you but I hope you understand and that you will fly with us again in the future Best wishes, *** Customer Relations Frontier Airlines

01/01/09:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI am very sorry it has taken so long to resolve your baggage issue Customer Service is Key Frontier has a hard earned
reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than that What I Have Done I have directly contacted management in our baggage department about your issueI should hear back from them with an answer about your missing baggage soonAs soon as I hear from them I will contact you Our Communications I have been assigned to your incident and from now on when you respond to this email it will bypass the waiting que and come directly to me We Value Your Business Once again, I want to state how sorry I am that this has taken so very long and that you have not received the timely and correct information about your baggage that you deserveWe can do better than that and you have my pledge that we will I will contact you as soon as I hear back Kind Regards, *** * Frontier Airlines

Hello ***, Thank you for contacting Frontier Airlines regarding your flight from San Antonio to Las Vegas on December 29, I'm sorry to hear about the disruption to your travel plans. Our ApologiesI understand you're flying with us because you have somewhere to beThat's a
reasonable expectation! Cancellations can be frustrating, but safety is our top concern and periodically our flights have to be Cancelled due to this reasonPlease accept my apology for the unexpected interruption.I'm sorry to hear that your customer service experience wasn't as expectedYour description of desk agents is concerning and I can only assure you this is not the type of service we strive to provideI'm sorry that happened to you. Customer Service is KeyFrontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than thatNevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeated.What I Can DoRespectfully, I can not refund the full ticket price because I cannot refund flown travelIn order to proceed with reimbursement for the car rentalCan you please sent me the receipts for the car rental. In my records, I can see that you were issued two $vouchers. Your voucher expires on April 2, 2019, but you do not have to travel within this time frameTravel just has to be reserved before the expiration dateFurther voucher redemption details are below. Xxxxxx Xxxxxxx-xxxxxxxxxxxxxxxxxx*** Xxxxxxxx-xxxxxxxxxxxxxxxxxxCome Back Soon!I apologize again for your past experience, and I hope you will use the discount on your next flight with usI highly encourage you to give us the chance to impress you on your next adventureI'm confident your next flight will be a vast improvement!Regards,Customer Relations SpecialistFrontier Airlines