Frontier Airlines, Inc.

Complaint: ***
I am rejecting this response because:From Day Frontier customer service is NOT responsive/cooperating with my requests.It took several days to get our clothes while we need to attend several important functions without clothes.Worst service from Frontier and never will use Frontier
Sincerely,
*** ***

The response completely overlooked the fact that weather was not the reason for the complaint although it initially caused the delays Customer service or the lack thereof was a huge issue This delay was on a Tuesday and we were not offered a flight until Sunday....that is no longer a weather delay, that is poor compensation for a paying customer to reach a destination that I paid for That wait would have left me with FIVE nights of lodging, transportation and meals Weather delay is one thing but a five day wait for a return flight is completely unacceptable!

Response Email 05/07/12:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondThank you for letting me know about your recent experience when traveling from Pittsburgh to Denver
I'm really sorry to hear that your bag was lost and then there was further confusion about where your bag was Our ApologiesWe are sorry that your baggage was not at your final destination when you arrivedThis is not the experience that we strive to provide for our passengers and we apologize for any inconvenience you've experienced Our records show that your bag has been set up for delivery at this timeOur agent has emailed you on May 6, in regards to your bag and receiving a ReimbursementAs a gesture of apology we also issued you a voucher for future travel in that email RefundYour baggage fee has been refunded for the cost of your delayed bag in the amount of $to your card ending in XXXXPlease allow 5-days for processing for this to reflect on your account.Customer CareFeedback like yours allows us to better identify areas needing improvement and I appreciate the time you have taken to help us out.We Hear YouFrontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than thatNevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeated.Come Back SoonWe appreciate your feedback as we are always seeking ways to improve as an airlineI'm confident your next experience with us will be a good one! Regards, Customer Relations SpecialistFrontier Airlines Response Email 05/08/10:AMHello ***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.I’m sorry to hear that you were not satisfied with your experience with the Portland airport staffOur airport personnel bear many responsibilities, one of which is ensuring that our customers have a good experience when travelingI have forwarded your feedback to our leadership team at the Portland airportBe assured that this situation will be reviewed by management and addressed with the staffI can only assure you these are not the standards we strive to maintainWhile all communications, both verbal and written, between Frontier Management and our employees are necessarily proprietary, be assured an internal investigation will be handled to conclusionThank you for bringing this to our immediate attentionKind regards, Frontier Airlines

01/04/01:PM Dear ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Our records indicate your luggage has been restored to you at this timeIf you have original receipts for interim clothing
and toiletry items purchased during the delay, they may be scanned and sent to *** for our management to processYou may reach our Central Baggage Service office directly: ###-###-####, with any inquiries Central Baggage has requested a refund of the $baggage fee you paidThe refund will go back to the original form of payment. Please allow two credit card billing cycles for this process At Frontier Airlines, we appreciate your business and we look forward to serving you on a future flight, under more pleasant circumstances Sincerely, ***

Initial Business Response /* (1000, 6, 2015/11/13) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
We advise of carry on bag fees while booking your reservation, we also send it with
your email receipt and on the reminder we email the day before your flight
Bag fees depend on the type of ticket you purchase as well as if you paid for it at time of booking, hours before departure checking in on-line, at the kiosk, at the ticket counter or at the gateThere are five different places you can pay for your bag
Here is a link from our web site advising of bag fees: http://content.flyfrontier.com/travel-information/baggage
I'm sorry we're unable to honor your request
Regards,
***
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 8, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I remember being told, the flight was totally booked, and there would not be enough room on board for carry on bags
When I boarded the plane, I saw plenty of room on the plane for my bag in the overhead compartments, and under my seatI was in the last group of passengers ** board the plane
Low-income passengers ** fixed incomes are led to believe that they have to pay for carry on bags because there will be no room on the plane, Which Is A Lie
I still do not recall reading to pay $to cover baggage fees, because I booked my ticket through a discount on-line agency
Final Consumer Response /* (4200, 12, 2015/12/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This fact was not addressed, there was plenty of room on the plane for my carry on bag in the overhead compartmentsI was forced to pay $for my carry on bag, when I did not need toI was forced to pay $for something I did not need or wantOn my fixed low income, I really needed the $I was forced to pay, when there was plenty of carry on baggage space on the plane when I boarded
Final Business Response /* (4000, 14, 2015/12/15) */
Dear Ms***,
We have received your rebuttal as submitted to the Revdex.com
I don't think you understand, Frontier Airlines charges every passenger that purchased an economy ticket for carry on bags even if there is room in the overhead compartmentPlease click on our web site and view our carry on and check bag fees
https://www.flyfrontier.com/travel-information/baggage/
Regards,
***
Customer Relations
Frontier Airlines

01/17/02:PM Dear MsFarrone, Thank you for contacting Frontier Airlines Central Baggage Service We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond We are sorry to hear of your luggage issues
when you travelled on Frontier Please email a picture of your damaged baggage to [email protected] with an original receipt and we will take care of it out of our office Frontier Airlines appreciates your business and we look forward to serving you on a future Frontier Airlines flight Sincerely, *** Frontier Airlines Central Baggage Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/24) */
Dear Ms***,
We have received your correspondence as submitted to the *** *** *** and appreciate the opportunity to address your concerns
I'm sorry for any confusion with your *** bookingTerms and conditions of
the Economy fare purchased are available when booking with *** in the trip summaryThe passenger ** person making the reservation is acting as their own travel agent and responsible for knowing the terms and conditions of the fare purchased
The Economy fare purchased is a nonrefundable fare and holds a *** change fee per person and any additional difference in fare when rebookingCancellations are allowed with hours of purchaseIn reviewing it appears the reservation was purchased on *** ** *** and cancelled on *** *** ***
A refund of the fare would not be provided however you do have a credit of *** to apply toward future *** travelThe *** change fee per person has been deducted from your original purchase price *** This is valid for one year from the *** ** *** date of issue
We appreciate your understanding and we look forward to the opportunity to serve you again aboard *** Airlines
Kindly,
***
*** *** Specialist
*** Airlines

Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond It is never our intention to be insensitive to our customers when unfortunate circumstances occurHowever, in fairness to all customers, it is
important for us to remain consistentI'm very sorry about the mishap that occurred with your ticket, and I regret your disappointment in our policy regarding the non-refundable fareAlthough we could not offer a refund or discount on your new fare, you were issued a credit of $This can be redeemed online under code *** before January 15, The response sent to you on 12-15-represents the final resolution for this concernA copy of that correspondence is below Thank you for your understanding, *** Frontier Airlines Leadership 12/15/01:PM Dear ***,Thank you for contacting Frontier Airlines.I am sorry to hear about the inconvenience you experienced on your most recent travel.My research indicates that you purchased a non-refundable Economy Fare ticket for confirmation code: ***Refunds will not be granted for Economy fare tickets after hours have passed from the time of ticket purchase or for tickets purchased less than days (hours) before the scheduled departure time.Respectfully, we are unable to honor your request for refund to your cancelled ticket or for your new booking since it was not a Frontier error.When a flight is accidentally canceled, we are unable to reinstate itInstead, passengers are advised to book a new reservation with the new fare, as we are unable to honor the previous fare.Airfares fluctuate based on many factors, including the number of seats reserved or later canceled on a given flight, the amount of advanced purchase time, and even the price other airlines are charging.To know more about the guidelines on your Economy fare ticket purchased, please visit our website: www.flyfrontier.com.We apologize for the inconvenience and hope to see you onboard future Frontier Airlines flights.Sincerely***Reservations SpecialistFrontier Airlines

Initial Business Response /* (1000, 5, 2015/07/24) */
Dear Mr***,
We have received your correspondence as submitted to the *** *** *** and appreciate the opportunity to address your concerns
Please accept my apology for any inconvenience your family experienced with seating
on the return flight from *** to *** and *** to *** In reviewing the reservation the reason for un checking you was to add your infantThis was also done on the outbound flight however it did not change the seatingBecause a boarding pass *** to be issued for infants your online check in had to be reversed to add to *** Online check in is restricted for this reason when traveling with infants that are added to the reservation at bookingWhen an infant is added to the reservation at booking you can still purchase seats just not check in onlineI can see that the seat fees purchased for the flight have been refunded
We are committed to providing our passengers *** a pleasant and enjoyable flight experience and regret that we fell short of this when you traveled with usWe have high expectations of our employees and are disappointed with the unprofessional manner in which your wife was told to be seatedPlease be assured your comments have been made available to our *** Management team
I understand your concerns with the car seats not arriving with youWe are continually working to improve our service and minimize baggage mishandlingSituations such as this are no more acceptable to us than they are to our customersWe can only assure you that your experience is not typical of the standards we strive to maintainI can see that they did arrive on the next flight and deliveredThank you for letting us know that you checked on the loaner car seat, we have passed *** information along to our *** station manager to follow up and request new loaners if needed
Along with our sincere apologies, we have issued an electronic voucher in the amount of *** for each ticketed traveler which can be applied towards your next *** Airlines flightRespectfully we would not refund the tickets as they were used
To redeem your voucher, visit *** and go through the flight booking processWhen you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number:
*** *** ***
*** *** ***
XXXXXXXXXXXXXXXXX *** ***
This voucher must be redeemed by *** *** *** but you do not have to travel within this timeframeFuture travel may be booked out as far as *** schedule allows
We look forward to welcoming you aboard a future *** Airlines flight
Kindly,
***
*** Service
*** Airlines
***
Electronic Vouchers:
A few more things to know about the voucher:
It's not redeemable for cash
It's valid for days from the date of issue and may not be extended
It may not cover the entire value of the purchase
It may be used only once, so there will be no remaining value after redemption
It's not transferable and may only be redeemed in the name of the passenger ** whom it was issuedThe name on the new reservation must match the old reservation exactly
It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges

12/20/01:PM Hello ***, Thank you for the quick response! In seeing the unique nature of this situation, I had issued a voucher with no name restriction, as an exception contrary to our typical voucher termsThis voucher may be used towards any reservation, however if
you would like me to re-issue this voucher in your name with this name restriction, I am able to do soI apologize for the conflict of information in the voucher terms I had sent, but I hope this helps to clarify the situationPlease let me know if you would like this to be reissued Kind Regards, *** Customer Relations Specialist Frontier Airlines 12/20/11:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond I had replied to your first two inquiries through our feedback form prior to this Revdex.com submissionFor the sake of communication through the Revdex.com, I am also responding here Our ApologiesI'm really sorry to hear that you weren't provided with the most up to date information regarding your flightThat is certainly a reasonable expectation and it sounds like we could have been more proactive in keeping passengers updatedI'm sorry that happened Safety is Our Priority As you can imagine, flight irregularities can be very challenging and I'm sorry you experienced a flight cancellationI also know that you expect to get where you're going safelyYour flight was cancelled due to weatherIt's never our intent to disappoint or inconvenience our passengersBecause of all of the unexpected delays, cancellations, and passengers needing alternate flights, our crews may have struggled to keep upWe strive to get our passengers to their final destination as timely as possibleI'm sorry you experienced what you didI can only assure you these are not the standards we strive to maintain While I truly regret what you experienced, your flights were cancelled due to uncontrollable weather events rather than staffing issues We Care About You While we cannot compensate for the cancellations due to weather, it is important for us to maintain good relationships with customers like youAs a gesture of apology for the poor communication you experienced amidst this difficult situation, I have created a $voucher (***) to use towards future travelThis voucher expires March 21, 2017, but you do not need to travel within this timeframe I cannot issue any refund to your card, but I hope you will be able to use this voucher as a discount on a future reservation Come Back Soon I recognize this does not change the time and inconvenience lost, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good one! Kindly, *** Customer Relations Specialist Frontier Airlines

12/24/11:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondThank you for taking the time to share your concern with usI sincerely apologize for the delays, and the inconvenience of a cancellation
Voucher! After speaking with my manager, we are going to issue a $voucher for your next adventureI realize a voucher does not make up for lost time, but it is the least we can doYour voucher number is *** and I included instructions on how to redeem the voucher belowUnfortunately I am unable to provide further reimbursement I encourage you to give us another opportunity to provide you with a superb flight experienceI'm confident your next flight will be a vast improvement! If I can be of any further assistance, do not hesitate to contact meHave a wonderful holiday ***! Kindly, *** Customer Relations Specialist Frontier Airlines

Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondThank you for letting me know about the flight disruption you recently experiencedThe decision to delay or cancel a flight is not an easy oneIt is
never our intention to disappoint our customers Our Apologies On behalf of Frontier, we are so very sorryWe had hundreds of disrupted flights over the weekend of December 17-19, 2016, and I understand this has been incredibly inconvenient and frustratingWe are focused on providing a good experience to our customers and we know we failed to meet this commitment to you Let me take a moment to explain as much as I can, why this happened. The weekend of December 16, 2016, we faced severe weather across the US, especially in ***Although the weather problem was short, it forced several delays and many cancellationsWhile we tried our best to get flights out and back on schedule, crews and airplanes were not in the correct locations and we couldn’t successfully get them where they were suppose to beThis had a ripple effect that we saw for several daysI'm also sorry to hear that your experience at the ticket counter when you were asking for a refund wasn't as expectedYour description of how our agent reacted to assisting you is concerning and I can only assure you this is not the type of service we strive to provideI'm sorry that happened to you. Customer Service is KeyFrontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than thatNevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeatedAs a company, with customers like you counting on us, we know that we failed youWe take this letdown very seriouslyWe know that we could have done better We Care About You You were provided a full refund for your roundtrip tickets in the amount of $to the credit card ending in 5283, which was the original form of payment It is important for us to keep good relationships with customers like youAlthough your flight was cancelled due to a weather issue, which is outside of our control, you and Joshua were each issued a $voucher to use towards future travelThese vouchers must be redeemed by March 20, 2017, but you do not have to travel within this time frame, travel just needs to be booked by thenYour voucher numbers are: *** *** - *** *** Winner - *** Come Back Soon I recognize this does not change the time and inconvenience lost, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good one! Regards, *** Frontier Airlines Customer Relations

Hello *** *** Thank you for contacting Frontier Airlines Central Baggage ServiceI would like to apologize for your baggage delayAccording to our records we are still tracing for your bag Receipts for clothing or toiletries purchases made during your bag delay can be
submitted for reimbursement directly to the City Manager in the city in which your claim was made Or can be mailed to the following address for reimbursement consideration: FRONTIER AIRLINES, INC*** ***
*** *** **
*** ** *** Please include the original receipts, a short note requesting reimbursement, your claim reference code ***, your contact information and your permanent address so they know where to send the checkPlease note you must have made a claim in order to be eligible for a reimbursementThat claim would have had to be made at the airport within hours of the delay We have authorized the refund of the $bag fee you pay us to service your bagThis credit will go back to the credit card you paid withPlease allow days to process Enclosed please find the claim form packet used to start the settlement processPlease complete the claim forms and email the forms back to us at [email protected] We're committed to providing our guests with a quality travel experience, and are disappointed you did not receive the level of service necessary to fulfill that commitmentAlong with our sincere apologies, we have issued the following Electronic Travel Certificate, which provides a discount on your next Frontier Airlines flight This certificate may be redeemed during online booking on the payment information page at FLYFRONTIER.comPlease review the terms and conditions and keep in mind the passenger name on the new reservation must match exactly as displayed below:
Note:This document is informational only and holds no value Terms and Conditions The Certificate is: Stored in Frontier Airlines database and can be applied towards the purchase of a newticket for any Frontier or Frontier Express flightOnly onecertificate may be redeemed per ticket The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticketAny remaining value after redemption is null and voidChanges may be made to your reservation after the initial ticketing; however, a change fee and fare difference may apply, depending on the type of ticket purchasedValid for months from the date of issue and may not be extendedNontransferable; may only be redeemed in the name of the passenger to whom it was issuedWhen redeeming online, the name on the new reservation must match the name on the Electronic Travel Certificate exactlyApplied equally among all passengers in the same reservation when booked online The Certificate cannot be: Applied toward baggage fees, change fees, or other chargesCombined with any other voucher, promotion, or discountUsed with group travel Redeemed for cash For any questions regarding your certificate or to redeem, please visit www.FLYFRONTIER.COMor contact Frontier Airlines Reservations at ***We are open hours / days a week for your convenience We will contact you if your property is locatedFrontier appreciates your business and hopes to see you on a future flight under more pleasant circumstances If you have any questions please feel free to contact us directly at: *** ***We are open Monday through Friday 7am - 4pm Mountain time ***
*** ***
*** *** *** ***
*** ***

Initial Business Response /* (1000, 5, 2015/05/06) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
Our records indicate your name in your EarlyReturns account is *** *** ***
We're showing the last time miles were added due to a flight was September If you have traveled after that please provide your flight information so we can add to your account
We look forward to serving you onboard a future Frontier Airlines flight in the near future under better circumstances
Regards,
***
Customer Relations Specialist
Frontier Airlines

Response Email 08/09/04:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondPlease accept our apology for the flight disruption you experienced on 7/23/17. Safety is
Our PriorityI understand you're flying with us because you have somewhere to beThat's a reasonable expectation! Delays can be frustrating, but safety is our top concern and periodically our flights have to be delayed due to this reasonPlease accept my apology for the unexpected interruption Customer Service is KeyFrontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than that. I apologize for the customer service you described at the airport while waiting for your flight. Nevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeated Flights that have been flown are not eligible for a refund despite any delay that may have occurredWe regret any misunderstanding surrounding this policy. While we're unable to provide a refund for any portion of your fare that was used, or provide reimbursement for other expenses. Along with our sincere apologies, we have issued an electronic voucher in the amount of $to everyone on the reservation, which can be applied towards your next Frontier Airlines flight.To redeem your voucher, visit www.flyfrontier.com and go through the flight booking processWhen you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number: ***: XXXXXXXXXXXXXXXXX ***: XXXXXXXXXXXXXXXXX This voucher must be redeemed by {10/22/17}, but you do not have to travel within this timeframeFuture travel may be booked out as far as Frontier's schedule allows.We look forward to welcoming you aboard a future Frontier Airlines flight.Kindly,*** ***
*** ***

Response Email 08/16/10:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI'm sorry to hear that items in your bag were damaged due to the liquids in the bagThe passenger is
responsible for ensuring that all items packed in checked baggage are properly packaged and padded to resist handling and turbulenceWe are not able to compensate for damage arising from liquids on or in baggageThese reasons are outlined in our Contract of Carriage, which is agreed to when you make a reservation with usThis document is available on our website at the following link: Contract of CarriageI apologize for any inconvenienceI hope we will have the opportunity to be part of a smoother travel experience in the futureKindly,*** *** ***
*** ***

Initial Business Response /* (1000, 6, 2015/10/20) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
Our records indicate you purchased an economy ticket, which is a non refundable
ticketPlease visit our web site for policy:
http://content.flyfrontier.com/travel-information/travel-policies
If you purchased travel insurance then you need to contact the travel insurance company
We value your continued support and hope to have the privilege of serving your future travel needs, under more pleasant circumstances
Regards,
***
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 8, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Frontier's response, and thank you for providing me with another opportunity to express my thoughts
To begin, in speaking with Frontier Airlines I received conflicting responses
1.My first response from Frontier was that there was a $penalty for cancellation of my flightThat the remainder would be refunded
2.I was then told the refund would take three monthsWhen asked to refund to my credit card, Frontier told me that their only refund was credit on another Frontier flight
My responding that I could do that, to the same destination (round trip Denver to Minneapolis) was told that the cost of the trip would be $-- a good $to $higher than United, Delta, Southwest -- for the same time perios
Subsequently, both a call and emailed response from Frontier following my complaint to Revdex.com, I was told that what was told to me prior was not trueI had an economy flight, and that there would be no refunds
I explained that I had cancellation insurance, and was told by Frontier that they knew nothing about that
I called the insurance company, and was told that a refund would happen only if I was sick or had diedMy reason for cancelling was that the event I was going to was cancelled
Somehow we are victims of the airlines right nowRates have doubled, and with the cost of gas now being lower, I am not sure that can be used anymore as an excuse
Also noted (was revealed only after ticket was issued) that there was a schedule of time to let the airline know if you were carrying on a bag -- several price increases up to the time at the gate, when the fee had grown to $for a carry on bag
I don't know what is possible with the airlines todayAs a business model for customer service I would say there is no customer service, and I for one feel trappedWarnings and disclosures are hidden in small print and most not revealed until after a ticket purchase
Again, what I am looking for is a refund My cancellation was not a whim
Thank you for offering this opportunity to express my dismay, and that terrible feeling that I have been taken advantage of by a company that is no longer being honest
Final Business Response /* (4000, 14, 2015/11/30) */
Dear Ms***,
We have received your rebuttal as submitted to the Revdex.com
All of your comments have been addressed, several times
Here is the email I sent addressing all your comments:
All information available on our web site: http://content.flyfrontier.com/travel-information/travel-policies
You were advised the remainder would be a credit, not refundedYou purchased a non refundable ticket
You were advised your credit would be available for days( Economy tickets will retain its value for days, and the value of your ticket may be applied toward the purchase of a future ticket subject to a change fee of $99.)
I just pilled up flights from Denver to Minneapolis December (1st flight out is $44.91) and return December (first flight out is $64.90)I just picked Monday to Monday flights
All policy is in our web site and Travelocity advises passengers to check with the airlines for policy
The insurances is not supplied by the airlines, it is a different company
Again the insurance is not Frontiers company, they have their own policy and it's up to passengers to read the terms and conditions of the insurance they purchase
I sorry you feel you are a victim of the airlines, every passengers has the responsibility to read what they are purchasingFrontier's rates are the lowest I have seen in many years
Travelocity advised of carry on fees in the booking process, after you pick your flights and before you enter your credit card
Sometimes if passengers ** not get what they are requesting they feel they are not given customer serviceFees are never hidden, they are available for all to see
I'm sorry we are unable to honor your request for a refund
Regards,
***
Frontier Airlines
Final Consumer Response /* (4200, 16, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Frontier has failed to address issues in my complaintI have waited a couple of days to respond, because I am stunned at how they have tried to skirt issues I have brought up
Frontier has failed to acknowledge that their representative told me on my initial contact in cancelling my reservation that I would be refunded $
Frontier has failed to acknowledge that when their representative said that my refund would not be deposition back but that I would be given credit on another flightKnowing that I would be going to Minneapolis over the Christmas holiday, I asked about a flight and was told that the flight (round trip between Denver and Minneapolis) was $When asked if there was another less expensive fare, I was told there was notI was told by their representative that that was how much it was, and gave me no other optionsFrontier in their last response quoted several other costs, but $was the only cost their representative told me there was
Apparently the communication within Frontier is not functioning well, as before each of the flights I was to have taken in the round trip reservation I had cancelled, I received emails from Frontier telling me to get ready for the flights, to let them know what bags I would be checking, etc
Today, we tend to be victims of the airlines if we have to cancel I know of no other business I deal with that treats their customer the way airlines are treating customers todayI think Frontier should stand by what their representatives told me initiallyTo be refunded $
I simply have lost patience with a company that has no higher regard for a customer that in the past for many years has been a loyal customerIf Frontier would change their customer relations Imagine what that might do to enhance their businessThank you for providing me with an opportunity to address these issues

01/02/05:PM Dear Mr***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Thank you for taking the time out of your busy schedule to converse with me, today We apologize for the delay
of your bag and have found that your bags have been reunited with you During our conversation, you advised that the items in your bag were moldy and that you have disposed of themAs discussed, we have no record of you reporting an issue with your bags when you received them I have requested that you send me phone records showing that you have attempted to contact Frontier to report the issuePlease forward the phone records to *** and reference in the subject line - Newbold/*** Incident *** - Incident *** for further consideration and review of your complaint We will be in contact with you after I have taken this complaint to the proper management team for review Thank you for your patience during this process Sincerely, *** ***

01/24/12:PM , Hello *** For your records a check request has been sent to our accounting departmentPlease allow to weeks for processing.Once again I apologize for the situation at the airport with ***Kind regards,*** *** *** Frontier Airlines
01/23/01:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Thank you for your patience while I investigated your concerns regarding our passenger *** *** Upon receipt of your email I conducted an internal investigation to confirm whether *** was denied boarding when he did not have a kennel for his service animalUnfortunately, with the information I received from our *** station we are unable to determine what happened When a passenger is traveling with a service animal we do require some form of identification that the animal is a service animal, if *** could not provide any identification for his service dog our agents would not allow him to bring the dog onboardFrontier does not require a service animal to be in a kennel onboard the plane ***, it is Frontier’s responsibility to assist passengers with disabilities, in accordance with the US Department of Transportation (DOT) regulation CFR part 328.55, which requires carriers to permit Service Animals used by persons with a disability to accompany the persons on a flightIt is hard to determine if Frontier violated this part of the regulation on January 6, in *** without more informationIf you wish to report this incident or pursue enforcement action with the Department of Transportation (DOT), it is within your rights to do soThis complaint will be counted in our summary of written complaint that we provide annually to the Department of Transportation (DOT) A request has been sent to our accounting department to process a refund for confirmation code *** for ***’s flight, this amount will go back to the original form of payment and I show the last four digits of the credit card are Please allow business days for processing As a gesture of goodwill I issued voucher *** in the amount of $for *** to use for future travelThis voucher expires on December 31, 2017, but he does not have to travel within this time frameTravel just has to be reserved before the expiration dateFurther voucher redemption details are below I recognize this does not change the time and inconvenience lost, but I hope you will choose to fly with us again Kind regards, *** *** *** *** Frontier Airlines