Frontier Airlines, Inc.

Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Thank you for contacting us about your refund for the flight you will not be able to take with us this February. I'm sorry that you are unhappy with...

our cancellation fees. I must respectfully advise you that all of our tickets are non refundable, a policy which you agreed to upon purchasing your ticket. However, as a one time customer service gesture, I have cancelled your booking and refunded the cost of your reservation, $126.60 back to the card ending in xxxx. Please allow 4-6 business days for these funds to show in your account. I understand that you are not happy with our policies, but I hope that this won't deter you from traveling with us in the future. Regards, Customer Relations SpecialistFrontier Airlines

Tell us why here...Hello [redacted], We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns. Customer Service Is KeyI am really sorry for the experiences you had with our agents while trying to get reunited with your bag. We work hard to obtain updates in a timely manner so that the passenger does not have to worry about the status of their delayed bag. It's disappointing to hear that this was not our experience. We Care About YouFlights that have been flown are not eligible for a refund despite any bag delay that may have occurred. We regret any misunderstanding surrounding this policy. While I am unable to issue any sort of refund for this experience, I am happy to issue you a $150 voucher (#xxxxxxxxxxxxxxxxxxx) as a gesture of apology for this experience. This voucher expires on June 22, 2018, but you do not need to travel within this time frame. Travel simply has to be reserved before the expiration date. Please see below for further redemption details. Your Opinion Is ImportantFeedback like yours helps us identify areas that need improvement. This is important as we work to provide the best possible travel experience for our customers. We are always looking for ways to enhance our customer experience and we can only do that with your help. Regards, Customer Relations SpecialistFrontier Airlines

11/07/2016 06:07 PM Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Checked Baggage We understand that it can be frustrating to purchase baggage and later decide to not bring baggage only to find out...

that the baggage fee is non-refundable. This information is available on our baggage page in the checked baggage section. I apologize for any inconvenience this may cause.   Thank you for choosing Frontier for your travel needs. We hope we have the privilege of welcoming you on a future Frontier flight soon.   Kindly,   [redacted] Customer Relations Frontier Airlines

Complaint: [redacted]
I am rejecting this response because:The airlines failed to address the concerns that flight attendants behavior was harassing and rude. Nothing has come about this concern of the horrible customer service I witnessed. One of the attendants assulted me by putting her hand on me! She need to be reprimanded. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear Mr. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
I would first like to apologize for the delay of your original flight from Miami on...

June 6th. As you can imagine, flight irregularities can be very challenging. The decision to delay or cancel a flight is not an easy one. Please know, we take great care to operate a safe and on time airline. It is never our intention to disappoint or inconvenience our passengers. As the delay was over 3 hours, I am glad to see we were able to provide you with a refund of that reservation.
I would also like to apologize for any misguided information you received about your second reservation from Trenton. Typically, even though your second reservation was in tandem with your trip to Trenton from Florida, our tickets are non-refundable unless there is a flight disruption on our part that prevents you from taking the flight. The reservation agent should not have advised you that we would be able to refund the second reservation if you were unable to make it. According to notes in Reservation [redacted], you called into our reservations department on June 1st and was advised that there would be a $75 cancellation fee if you decided not to take the reservations. It should have been at that point that the agent should have advised that the cancelled reservation would be placed as a credit for future travel. I sincerely apologize that this information was not provided.
As a customer service gesture for this error, I have waived the $75.00 cancellation fee and have provided you with a full credit of your entire reservation for future booking with Frontier Airlines. Respectfully, we will not be able to provide you with a refund of the fare as it is a non-refundable fare.
When you are ready to reschedule your reservation please contact our Reservations Center at XXX-XXX-XXXX with your reservation code [redacted] The total amount of credit you will have is $204.20.
Once again, we apologize for the unpleasant experience you had with us. As Frontier employees, we care about our customers and want you to choose our airline with confidence. We're continually seeking and implementing ways to improve our service, and your feedback helps us continue this process. We hope to have the opportunity to restore your confidence in our service onboard a future flight.
Sincerely,
[redacted]
Customer Relations Lead
Frontier Airlines
[redacted]
Reservations Center: 800-432-1359 (800-4321-FLY)

04/14/2016 08:42 AM [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Reservations made prior to 7 days (168) hours are eligible for a refund within 24 hours of purchase. Inside of 7 days do not have the option...

to cancel within 24 hours. I'm sorry you made an error on your date. If you purchased another flight with us for the corrected day please forward the reservation code as I am unable to locate one. We can review for a refund if you purchased another if you did not then the waived change fee with the full credit would be available to you for rebooking. Sincerely, [redacted] Customer Relations Specialist Frontier Airlines

12/04/2016 04:12 PM Hello [redacted],I apologize for your disappointment in my last response.Unfortunately if the promotional code did not apply, it was a day when the promotion was not available. When you use a promotional code, it does not automatically direct you to the applicable dates. I understand that you feel this is deceptive, and I have forwarded your concern to our Marketing department for consideration. Regarding the voucher, I had already applied it to your son's reservation. This explains why the voucher code no longer worked. $50 should have been refunded to your card ending in [redacted]. Unfortunately I am unable to provide you with additional compensation. Thank you for addressing your concern with us. Have a great afternoon [redacted].Kindly,[redacted]Customer Relations SpecialistFrontier Airlines

Dear Mr [redacted]This is your third rebuttal as submitted to the Revdex.com.You seem to not understand, [redacted]'s call was pulled she indeed was advised of the change fee. Yes she was also advised you could use your credit at a later time with a $99 change fee plus fare difference. She was also advised if you didn't cancel and no show up at the airport your ticket would be marked as a "No Show" and no value would be left on your ticket.Regards,[redacted]Customer RelationsFrontier Airlines

Initial Business Response /* (1000, 5, 2015/05/12) */
Dear Ms. [redacted],
Thank you for contacting Frontier Airlines Customer Relations. We have received your correspondence as submitted to both the Revdex.com and the Department of Transportation. We appreciate the opportunity to...

address your concerns.
In cooperation with the DOT, we are currently conducting an internal investigation into the details of your delay situation. In the interest of providing a timely response I am only able to address some of your concerns today. Upon receipt of a formal report from our System Operations Control Manager, I will be able to provide more detail regarding the circumstances of your delay.
Our records show that you have had multiple correspondences with Customer Relations Specialist [redacted] On April 29th she informed you that she had submitted a check request for full reimbursement of your ground transportation expenses in the amount of $156.00.
While we regret every inconvenience this situation caused you, we do not refund tickets that have been flown on. Please know that our vouchers must be redeemed before their expiration date, but travel can be booked as far out as our schedule allows.
We will be sending you an additional response detailing the delay you experienced in Chicago O'Hare.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's an incomplete response. I am yet to receive the partial refund they're stating but have in fact been told it's on the way. Still seeking a refund for the rest. They stated they are still "investigating" their own delay- not sure why the company who caused the delay needs to investigate it, but the entire flight portion of my complaint, both the cancellation and the return, have gone without response. Frontier is also not listening to the fact that vouchers for their airline are of no use to me.
Final Business Response /* (4000, 13, 2015/06/07) */
Dear Ms. [redacted],
We have received your correspondence with the Department of Transportation and the Revdex.com. We appreciate the opportunity to address your concerns. Again, thank you for your patience while the proper research was conducted. In addition to addressing your customer service issues, I have included detailed information form the Director of System Operations Control regarding the delay and eventual cancellation of your flight out of Chicago O'Hare.
In response to the Department's inquiry below regarding (presumably) Frontier flight 1294 operating from Chicago O'Hare to Orlando on April 9, 2015. This flight, along with several others, was impacted and eventually cancelled as a result of the severe weather that moved through the Upper Midwest (incl. Chicago) on April 9th.
Flight 1294 ORD-MCO was originally scheduled as a 2:25pm departure from Chicago. The operating crew for the flight (scheduled to operate into Chicago on flight 1282 DEN-ORD) was significantly delayed in Denver due to the excessive ATC delays being applied to flights inbound to Chicago. Flight 1282 DEN-ORD departed at 4:54pm, arriving Chicago at 8:53pm.
Flight 1294 began boarding at 8:09pm, with 167 passengers on board at 8:46pm. Both the in-flight crew and gate agents made continuous announcements during the boarding process indicating that the Captain was arriving off the inbound flight from Denver, delayed because of the Chicago weather. The main cabin door was open continuously through the boarding process with passengers having the opportunity to deplane if they chose to do so. The operating flight crew boarded the aircraft at 9:01pm, announcing that as soon as their required pre-flight duties were completed the flight would be on the way to Orlando. The main cabin door was closed at 9:10pm.
The door closed and flight 1294 ORD-MCO pushed from the gate at 9:11pm. Shortly after pushing, a ground stop was issued by ATC due to the heavy thunderstorms impacting Chicago. During the time away from the gate, passengers were kept informed of the ATC delay and weather conditions every 15-20 minutes by the Pilot-in-Command. The dynamic line of thunderstorms in and around Chicago continued to severely impact all operations. The aircraft taxied into position, holding until departures were once again allowed.
During this period (at approx. 10:40pm), due to the additional duty time the crew had accrued on the inbound flight from DEN (scheduled at 2:20, actual 2:59) plus the additional time accrued while off the gate in ORD (approx. 100 mins), the operating crew was no longer legal to continue due to FAR 117 FDP regulations. Upon notification of this, following an announcement to the passengers, the aircraft immediately began moving back to the gate, moving off the active taxiway at approx. 11:05pm (having already been near the front of the line for take-off).
Upon notification that the crew was no longer legal to operate the flight, the required beverage/snack service at 120 minutes post departure had to be withheld due to safety restrictions (aircraft in movement back to the gate, flight attendants required to be seated). Throughout the time away from the gate, the flight attendants actively worked through the cabin accommodating all passengers requests for beverages (excluding alcohol, by F9 policy during a tarmac delay situation) and snacks.
All lavatories aboard aircraft N210FR were available through the delay, having been cleaned and serviced in Chicago prior to departure. Contrary to the notation in the complaint, a comfortable cabin temperature was maintained throughout the entire time at and off the gate. All portable electronic devises were allowed during the delay. No medical needs were present during the delay, with medical services available at all times during the delay both via airport services and our contracted medical provided (StatMD).
The aircraft returned into the gate at 11:39pm (148 mins after door closed and push from the gate) with the door opened and passenger deplaning. Due to the crew legalities and lack of available crew due to duty time limitations, the flight was cancelled.
Frontier does not provide hotel accommodations or meal vouchers during uncontrollable flight irregularities. In some situations we are able to create an extra flight to assist displaced passengers in getting to their destinations. We regret if our agents informed you there would be one of these flights operating the following day.
We don't see any authorization in your reservation to reimburse your parking or transportation expenses. When a passenger accepts travel to or from an alternate city, the passenger also accepts responsibility any associated expenses.
Your return flight, 1261 from Orlando on April 16th, was delayed 31 minutes for uncontrollable reasons. We regret that this caused you to miss the ground transportation you had planned on taking.
We have high expectations of our employees and are disappointed with the behavior you described of our flight attendant Ashley. For training purposes; we have made your comments available to our Inflight management.
Please know that your vouchers must be redeemed before July 21st, but travel may be booked out as far as Frontier's schedule allows. We hope that you are able to take advantage of the discount they will provide you.
We hope to restore your confidence on a future Frontier Airlines flight.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Final Consumer Response /* (4200, 15, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I were the first person on the plane and the first person off, your math is still wrong. We, as in the passengers, were on that plane- UNABLE to get off it, for 3 and a half hours. FRONTIER failed to provide staff for the flight. The weather, which was an issue LATE IN THE EVENING, could have been avoided had Frontier had adequate staffing. I WILL NEVER FLY THIS ABOMINATION OF AN AIRLINE AGAIN. Vouchers are a joke.
Frontier has failed on every aspect of this and still has not adequately responded to each individual aspect of my complaint.
Also it's a blatant lie that we did not have 'authorization' for reimbursement. I can, and have, named the exact time and Frontier associate who provided said information.
This company is as crooked as they come and I will continue to pursue this through all available channels to ensure less people are subject to such a disgusting company.

Dear Mr. [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
We regret any issues you may have had passing through the TSA checkpoint. Our department has no record of any technology outages on the day you were traveling. We have reviewed both our Facebook and Twitter accounts and found no mention of any technical difficulties. Notes from our agents at the ticket counter indicate that you arrived 23 minutes prior your flights scheduled departure time.
We do not compensate passengers for a missed flight. We apologize if this isn't the answer you were expecting.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

02/13/2017 12:28 PM Hello [redacted], I'm in receipt of your email to our Executive team and also as submitted to the Revdex.com. Thank you for letting me know about your recent Frontier experience. Our Apologies I'm sorry to hear how things turned out when you arrived at our check in...

counter. Frontier has a strict 45 minute cutoff and once a flight is closed, our agents are unable to reopen the flight to print passes or check in baggage. It is never our intent to inconvenience our passengers and I'm sorry you were unable to proceed as planned. Check-In We recommend passengers get to the airport at least 2 hours in advance of your flight. Online check in is available 24 hours prior to departure and I see from the history you were able to do so. If you've checked in online and printed your boarding pass and are not checking a bag you can proceed to security and then gate without stopping at the ticket counter. Kiosks are also available to print your boarding pass prior to the 45 minute cutoff. I understand it's frustrating that our counter agent could not accommodate your request for late check in, but there is no excuse for the behavior you described. We did have a flight departing after your flight and because it was too late to check you in the other passenger was assisted. I apologize this was not presented or explained in a more professional manner. We take these types of reports seriously and use them as training opportunities. While the fare purchased is non refundable I have issued you a voucher for the full amount waiving the $99.00 change fee. Instructions on redeeming are below. [redacted] Thank you for letting us know how we can improve. Kindly, [redacted]Customer Relations Specialist Frontier Airlines 02/13/2017 01:18 PM I'v filed a discrimination lawsuit. You will hear from my attorney soon. Thanks

Response Email   09/25/2017 04:50 PM   Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Our ApologiesI apologize for your disappointment with the seats on our aircraft. It is certainly...

not our intent to have our customers uncomfortable. I regret that very much. Seat Re-fundability I understand that you are frustrated with the stretch seating and how they did not meet your expectations. Unfortunately, seat and bag fees are non-refundable once purchased.   Stretch Seating On our website we do specify to our passengers the difference between the stretch seatingand regular seating. All of the seats are the same, except the stretch seating has more leg room and reclines more than the others.   We Want To Win You Back I did offer you and the other passenger on the reservation $25 vouchers each to compensate for the seating you did not enjoy. Your vouchers expire on December 23, 2017, but you do not have to fly by then, travel just has to be reserved before the expiration date. Please see below for further redemption details.   [redacted]
 
[redacted] We Value Your BusinessThank you again for contacting us about your recent experience. I recognize this does not change the uncomfortable flight you've experienced, but I hope you will choose to fly with us again. I'm confident your next experience with us will be a good one.Regards,[redacted]
[redacted]

09/27/2016 06:05 PM Hello [redacted],   I have received your correspondence from the Revdex.com.   I understand how this can be a frustrating inconvenience and I'm sorry that this is the case. As stated in my last email, in fairness to other passengers I am unable to waive the cancellation fee...

for your decision to not fly.   We hope to welcome you both aboard soon.   Kindly,[redacted]Customer Relations SpecialistFrontier Airlines

Response Email   11/02/2017 09:09 AM  Dear [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Please accept my apology for any confusion regarding your seat assignments. With your injury...

we would accommodate you an upgraded seat for your leg at no additional cost. This was done for you when contacting our reservations department on October 2, 2017 for both the outbound and return flights.  The entire row would not be provided without purchasing the seat.   After contacting us regarding your return flight agents were able to secure and entire row for you for the same fare as you had purchased your seat for. Your seat was provided and the additional seat fee was charged. You and your mother were both provided a $50.00 travel voucher as a customer service gesture. Respectfully. tickets that are flown are not refunded.   I understand this was a frustrating inconvenience once onboard and I can only assure you these are not the standards we strive to maintain. Be assured that your comments have been forwarded to the Leadership Team responsible. It is feedback such as yours that enables us to make changes to our product, and better serve our passengers.   We regret that your experience did not meet your expectations. We hope for the opportunity to restore your confidence in our services. Regards,    Customer Relations

Initial Business Response /* (1000, 6, 2015/09/01) */
Dear Ms. [redacted],

We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
In order to access your travel record, I will need additional information. Please...

send your confirmation code so we may research your bag fees.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

10/07/2016 07:57 AM   Dear Mr. [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. We apologize for the frustration and inconvenience you experienced while traveling with us.  It is always good to...

receive valuable feedback from our customers regarding their experience with Frontier Airlines. Our goal is to provide quality service both to our passengers and their luggage. We are continually working to improve our service and minimize baggage mishandling. Situations such as this are no more acceptable to us than they are to our customers. We can only assure you that your experience is not typical of the standards we strive to maintain. Your comments and those from other customers help us to identify areas needing to be addressed and we are grateful to you for your feedback. We have received your interim receipts and they are currently being processed.  With regard to your damaged bag, we do apologize and we are happy to offer a reimbursement of $100 for your bag.  A check in the amount of $256.37 should be arriving shortly to cover the interim expenses and the damaged bag. As a customer service gesture for the inconvenience your experienced, we are happy to offer you a $100 electronic travel voucher for future travel on Frontier Airlines.  Please let us know if you would like to accept. Your continued support is very important to us so we hope this isolated incident does not prevent you from flying with us in the future. Sincerely,   [redacted]

received an email 12/1/15 from Frontier airlines apologizing for taking so long in responding back and also apologizing for the poor customer service. They indicated that they were issuing a 100.00 dollar flight voucher for future travel with Frontier. In my initial email to Frontier I asked that...

someone within their organization to contact me directly (I gave my cell phone number with instructions to leave a message with a name and a direct call back number) if no answer. I never received a phone call from them! I responded back to the email that I received on 12/1/15 that the 100.00 travel voucher was unacceptable and that as I had stated before I want to talk to someone within their organization about ALL the issues that occurred. Will update once Im contacted.

Initial Business Response /* (1000, 11, 2015/11/13) */
Dear Mr. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
I'm sorry you were a late check in, our records indicate from the kiosk time stamp,...

you attempted to check in at the kiosk at 5:52 pm for a 6:00 pm flight. We have a 45 minute cut off, you must have your bags checked and boarding pass in hand at the 45 minute cut off.
On October 28 flight [redacted] was not over sold, our flight departed with several dozen seats open.
We apologize we are unable to honor your request due to your purchased an economy ticket which hold a $99 change fee and is also a non refundable ticket.
It's never our intention to inconvenience our passengers.
Regards,
[redacted]
Customer Relations

Initial Business Response /* (1000, 6, 2015/09/16) */
Hi [redacted],
Thank you for contacting Frontier Airlines.
I'm very sorry for the inconvenience you experienced at the airport. It is never our intention to disappoint passengers. Issues like this is outside of Frontier Airline's control and...

cannot be predicted. Such circumstances usually handled by the Airport personnel.
Our records do not indicate any notations verifying that the incident happened. I must respectfully inform you that we do not provide compensation or reimbursement for situations that are not within our liability.
Along with our sincere apologies, we have issued four electronic vouchers in the amount of $25 each, which can be applied on your next Frontier Airlines flight.
To redeem these vouchers, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher numbers:
[redacted]: XXXXXXXXXXXXXXXXX
[redacted]: XXXXXXXXXXXXXXXXX
[redacted]: XXXXXXXXXXXXXXXXX
[redacted]: XXXXXXXXXXXXXXXXX
These vouchers must be redeemed by December 04, 2015, but you do not have to travel within this timeframe. Future travel may be booked as far out as Frontier's schedule allows.
While we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us again.
Sincerely,
[redacted]
Reservations Specialist
Frontier Airlines
[redacted]
Electronic Vouchers:
A few more things to know about the voucher:
It's not redeemable for cash.
It's valid for 90 days from the date of issue and may not be extended.
It may not cover the entire value of the purchase.
It may be used only once, so there will be no remaining value after redemption.
It's not transferable and may only be redeemed in the name of the passenger ** whom it was issued. The name on the new reservation must match the old reservation exactly.
It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We filed a claim and submitted it two times. Made several calls and emails. The fact that you are claiming that there are no notes about this issue are just False! You cannot just have one of your employees THROW UP on our property and act like some stranger did it. We saw frontier employees take the stroller from the gangway and one reach in and place it in the gangway on our arrival. Are you so greedy that you are going to make this gross action of yours into something it should have never been? Just replace the soiled property. Do the right thing. You put my family at risk!
Final Consumer Response /* (4200, 12, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Offering me $25 towards a future flight on your horrible airline is hardly an acceptable offer for putting my family's health at risk and refusing to replace our $400 stroller that you guys threw up on and took from us and told us you were going to replace at your customer counter. I am absolutely disgusted with your refusal to compensate us for all of this. Your employees throw up on our Stroller, told us to leave it with them and made us fill out claim forms, told us that they were sorry and that we would get reimbursed. You are a filthy Company and This is why you have such a large amount of Complaints. That fact that you are not more embarrassed about this is truly disturbing.
Final Business Response /* (4000, 14, 2015/10/25) */
Dear Mr. [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
A check request was submitted on your behalf in the amount of $379.98 this week. It will be sent to your address at [redacted] XXXXX-XXXX. Please allow up to 4 weeks processing time.
We hope to restore your confidence on a future Frontier Airlines flight.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

Dear [redacted], We have received your previous email, as well as this correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. We are disappointed that you are not satisfied with our position in this matter. It is never our intention to be insensitive to...

our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to remain consistent. The response sent to you on 10-25-16 represents the final resolution for this concern. Here is a copy of that correspondence: 10/25/2016 03:35 AM I'm sorry if you were inconvenienced when attempting to complete a reservation at www.FlyFrontier.com. We appreciate you bringing this web issue to our attention. You may occasionally have difficulty accessing or processing information on our site due to unforeseen technical issues with either our website or your server. When this happens, we encourage you to try again later or contact our Reservations Center at ###-###-#### for assistance. Although I understand that it can be frustrating to purchase a ticket and later find that same fare at a lower rate, we respectfully are unable to compensate for the difference you noticed. Airfares fluctuate based on many factors, including the number of seats reserved or later canceled on a given flight, the amount of advanced purchase time, and even the price other airlines are charging. We review our fares and policies on a consistent basis, and we strive to offer our passengers fair and competitive prices. Nevertheless, please be assured that we take all service disruptions very seriously and I have logged your description of the difficulties you encountered online. Your feedback is important in our attempts to ensure this does not occur again in the future. We are thrilled to be able to provide affordable fares to so many destinations and truly hope that the inconvenience you encountered doesn't deter you from booking with Frontier in the future. Kind regards, [redacted] Reservations Specialist Frontier Airlines