Frontier Airlines, Inc.

04/14/2016 08:42 AM [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Reservations made prior to 7 days (168) hours are eligible for a refund within 24 hours of purchase. Inside of 7 days do not have the option...

to cancel within 24 hours. I'm sorry you made an error on your date. If you purchased another flight with us for the corrected day please forward the reservation code as I am unable to locate one. We can review for a refund if you purchased another if you did not then the waived change fee with the full credit would be available to you for rebooking. Sincerely, [redacted] Customer Relations Specialist Frontier Airlines

Initial Business Response /[redacted]/
Dear Mr. [redacted],
We have received your correspondence with the Revdex.com and appreciate the opportunity to address your concerns.
I'm sorry you were unable to make your flight from Denver to Seattle on June 21, 2015. We...

recommend passengers [redacted] 2 hours before scheduled departure, as Frontier has a strict 45 minute check-in cut off. Kiosks will advise to see an agent once the flight has closed to assist with accommodating you to a later flight. Our agents are unable to reopen the flight after cut off to print passes ** check in baggage. If a flight is missed, passengers [redacted] offered the next available Frontier flight with open seats. A fee is then collected based on ticket type, which is non-refundable.
Your comments and those from other customers help us to identify areas needing to be addressed and we are grateful to you for your feedback. Thank you for taking the time to write.
Kindly,
[redacted]
Customer Relations Specialist
Frontier Airlines

Initial Business Response /* (1000, 6, 2015/12/15) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Frontier Airlines recommends customers arrive at least two hours or more prior to...

departure time. Because of the vital paperwork that our ticket counter agents must complete prior to departure, Frontier Airlines requires passengers to be checked in with boarding pass in hand a minimum of 45 minutes prior to the scheduled flight departure for domestic flights, and 60 minutes for international flights. Passengers who fail to meet these requirements will lose their seat assignments, be re-accommodated on a later flight and will be assessed any applicable flight change fees.
The kiosk is programmed to stop checking in at the 45 minute cut off and give a message: "Your flight is boarding soon. Please proceed to the Frontier Airlines counter for check-in." This is to speak to an agent to get you on another flight, because you missed the 45 minute cut off. You must have your boarding pass in hand at the 45 minute cut off. We advise this while making your reservation as well as in your emailed receipt. We understand things can happen, traffic, accidents, parking..etc this is why we recommend you arrive two hours before departure.
Please accept our sincere apology in which we are unable to grant your request, and are sorry for any frustration this may have caused. We are disappointed that you may not be satisfied with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to be consistent when it comes to following the policy and guidelines of our 45 minute cut off time.
Thank you for taking the time to write.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the courtesy that was extended by the company. I do hope that in the future Frontier will consider lowering it's fees. When the fees began to cost more than the ticket, it makes passengers feel taken advantage of. Extra to sit with the people you purchased ticket's with, extra for bags, etc. When your done with fees, you could have just taken a flight with a larger airline. Again, thank you.  
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/12) */
Dear Ms. [redacted],
Thank you for contacting Frontier Airlines Customer Relations. We have received your correspondence as submitted to both the Revdex.com and the Department of Transportation. We appreciate the opportunity to...

address your concerns.
In cooperation with the DOT, we are currently conducting an internal investigation into the details of your delay situation. In the interest of providing a timely response I am only able to address some of your concerns today. Upon receipt of a formal report from our System Operations Control Manager, I will be able to provide more detail regarding the circumstances of your delay.
Our records show that you have had multiple correspondences with Customer Relations Specialist [redacted] On April 29th she informed you that she had submitted a check request for full reimbursement of your ground transportation expenses in the amount of $156.00.
While we regret every inconvenience this situation caused you, we do not refund tickets that have been flown on. Please know that our vouchers must be redeemed before their expiration date, but travel can be booked as far out as our schedule allows.
We will be sending you an additional response detailing the delay you experienced in Chicago O'Hare.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's an incomplete response. I am yet to receive the partial refund they're stating but have in fact been told it's on the way. Still seeking a refund for the rest. They stated they are still "investigating" their own delay- not sure why the company who caused the delay needs to investigate it, but the entire flight portion of my complaint, both the cancellation and the return, have gone without response. Frontier is also not listening to the fact that vouchers for their airline are of no use to me.
Final Business Response /* (4000, 13, 2015/06/07) */
Dear Ms. [redacted],
We have received your correspondence with the Department of Transportation and the Revdex.com. We appreciate the opportunity to address your concerns. Again, thank you for your patience while the proper research was conducted. In addition to addressing your customer service issues, I have included detailed information form the Director of System Operations Control regarding the delay and eventual cancellation of your flight out of Chicago O'Hare.
In response to the Department's inquiry below regarding (presumably) Frontier flight 1294 operating from Chicago O'Hare to Orlando on April 9, 2015. This flight, along with several others, was impacted and eventually cancelled as a result of the severe weather that moved through the Upper Midwest (incl. Chicago) on April 9th.
Flight 1294 ORD-MCO was originally scheduled as a 2:25pm departure from Chicago. The operating crew for the flight (scheduled to operate into Chicago on flight 1282 DEN-ORD) was significantly delayed in Denver due to the excessive ATC delays being applied to flights inbound to Chicago. Flight 1282 DEN-ORD departed at 4:54pm, arriving Chicago at 8:53pm.
Flight 1294 began boarding at 8:09pm, with 167 passengers on board at 8:46pm. Both the in-flight crew and gate agents made continuous announcements during the boarding process indicating that the Captain was arriving off the inbound flight from Denver, delayed because of the Chicago weather. The main cabin door was open continuously through the boarding process with passengers having the opportunity to deplane if they chose to do so. The operating flight crew boarded the aircraft at 9:01pm, announcing that as soon as their required pre-flight duties were completed the flight would be on the way to Orlando. The main cabin door was closed at 9:10pm.
The door closed and flight 1294 ORD-MCO pushed from the gate at 9:11pm. Shortly after pushing, a ground stop was issued by ATC due to the heavy thunderstorms impacting Chicago. During the time away from the gate, passengers were kept informed of the ATC delay and weather conditions every 15-20 minutes by the Pilot-in-Command. The dynamic line of thunderstorms in and around Chicago continued to severely impact all operations. The aircraft taxied into position, holding until departures were once again allowed.
During this period (at approx. 10:40pm), due to the additional duty time the crew had accrued on the inbound flight from DEN (scheduled at 2:20, actual 2:59) plus the additional time accrued while off the gate in ORD (approx. 100 mins), the operating crew was no longer legal to continue due to FAR 117 FDP regulations. Upon notification of this, following an announcement to the passengers, the aircraft immediately began moving back to the gate, moving off the active taxiway at approx. 11:05pm (having already been near the front of the line for take-off).
Upon notification that the crew was no longer legal to operate the flight, the required beverage/snack service at 120 minutes post departure had to be withheld due to safety restrictions (aircraft in movement back to the gate, flight attendants required to be seated). Throughout the time away from the gate, the flight attendants actively worked through the cabin accommodating all passengers requests for beverages (excluding alcohol, by F9 policy during a tarmac delay situation) and snacks.
All lavatories aboard aircraft N210FR were available through the delay, having been cleaned and serviced in Chicago prior to departure. Contrary to the notation in the complaint, a comfortable cabin temperature was maintained throughout the entire time at and off the gate. All portable electronic devises were allowed during the delay. No medical needs were present during the delay, with medical services available at all times during the delay both via airport services and our contracted medical provided (StatMD).
The aircraft returned into the gate at 11:39pm (148 mins after door closed and push from the gate) with the door opened and passenger deplaning. Due to the crew legalities and lack of available crew due to duty time limitations, the flight was cancelled.
Frontier does not provide hotel accommodations or meal vouchers during uncontrollable flight irregularities. In some situations we are able to create an extra flight to assist displaced passengers in getting to their destinations. We regret if our agents informed you there would be one of these flights operating the following day.
We don't see any authorization in your reservation to reimburse your parking or transportation expenses. When a passenger accepts travel to or from an alternate city, the passenger also accepts responsibility any associated expenses.
Your return flight, 1261 from Orlando on April 16th, was delayed 31 minutes for uncontrollable reasons. We regret that this caused you to miss the ground transportation you had planned on taking.
We have high expectations of our employees and are disappointed with the behavior you described of our flight attendant Ashley. For training purposes; we have made your comments available to our Inflight management.
Please know that your vouchers must be redeemed before July 21st, but travel may be booked out as far as Frontier's schedule allows. We hope that you are able to take advantage of the discount they will provide you.
We hope to restore your confidence on a future Frontier Airlines flight.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Final Consumer Response /* (4200, 15, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I were the first person on the plane and the first person off, your math is still wrong. We, as in the passengers, were on that plane- UNABLE to get off it, for 3 and a half hours. FRONTIER failed to provide staff for the flight. The weather, which was an issue LATE IN THE EVENING, could have been avoided had Frontier had adequate staffing. I WILL NEVER FLY THIS ABOMINATION OF AN AIRLINE AGAIN. Vouchers are a joke.
Frontier has failed on every aspect of this and still has not adequately responded to each individual aspect of my complaint.
Also it's a blatant lie that we did not have 'authorization' for reimbursement. I can, and have, named the exact time and Frontier associate who provided said information.
This company is as crooked as they come and I will continue to pursue this through all available channels to ensure less people are subject to such a disgusting company.

Hello [redacted],We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.Thank you for contacting our customer service team to inform us of your situation, and for being patient as we investigated the situation.I apologize for the...

inconvenience you experienced in missing your flight to Orlando. It is never our intent to disappoint or inconvenience our customers. After looking into your case, I found that [redacted] was removed from the flight at the attendants discretion due to [redacted] showing signs of intoxication. Passengers who show signs of intoxication are put on the next available flight. Again, I apologize the next available flight posed as an inconvenience. Unfortunately I am unable to provide compensation for your experience. Have a wonderful New Year [redacted]. Kindly,[redacted]Customer Relations SpecialistFrontier Airlines

Dear Mr. [redacted], We have received your rebuttal as submitted to the Revdex.com. Please just respond to this email to clarify if you are talking about miles in your account expiring due to lack of activity, or if you are referring to tickets that you did not receive miles for in your account. I await your reply. Regards, Customer Relations Frontier Airlines

Complaint: [redacted]
I am rejecting this response because:The airlines failed to address the concerns that flight attendants behavior was harassing and rude. Nothing has come about this concern of the horrible customer service I witnessed. One of the attendants assulted me by putting her hand on me! She need to be reprimanded. 
Sincerely,
[redacted]

Response Email   09/25/2017 04:50 PM   Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Our ApologiesI apologize for your disappointment with the seats on our aircraft. It is certainly...

not our intent to have our customers uncomfortable. I regret that very much. Seat Re-fundability I understand that you are frustrated with the stretch seating and how they did not meet your expectations. Unfortunately, seat and bag fees are non-refundable once purchased.   Stretch Seating On our website we do specify to our passengers the difference between the stretch seatingand regular seating. All of the seats are the same, except the stretch seating has more leg room and reclines more than the others.   We Want To Win You Back I did offer you and the other passenger on the reservation $25 vouchers each to compensate for the seating you did not enjoy. Your vouchers expire on December 23, 2017, but you do not have to fly by then, travel just has to be reserved before the expiration date. Please see below for further redemption details.   [redacted]
 
[redacted] We Value Your BusinessThank you again for contacting us about your recent experience. I recognize this does not change the uncomfortable flight you've experienced, but I hope you will choose to fly with us again. I'm confident your next experience with us will be a good one.Regards,[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: I paid for (2) Airline tickets,not one. I responded back to the airlines with the message below as a compromise, based on my satisfaction and to close this matter. If not accepted I will move further. Also, I took a LOSS, not the airlines!
Sincerely,
[redacted]Unfortunately, I never flew from Atlanta to Austin. I do not accept your less than expectant offer. I spent $137.00 on another airline ticket from San Antonio to Phoenix, to ensure that I was in attendance for my court trial  timely by 1:30pm.  However, after picking up my luggage from Phoenix station, changing into clean clothes, picking up my rental car & driving to the Superior court.  I arrived at court frazzled & emotionally drained at 1:29pm.  Needlessly my bank account & I suffered because of a Frontier gate agent, who refused to allow me to board my flight.  Incompetence is not justification for my 1st traveling experience on Frontier airlines.  What I will accept is your reimbursement, also a travel voucher for $300.00.

Complaint: [redacted]
I am rejecting this response because: My first vacation to [redacted] was ruined bc of this airline! I had to stay extra day that wasn't planned, so that mean I had to miss two days of work bc I didn't get home until Tuesday, I had to find someone to care for my kids which wasn't free,buy another plane ticket from another airline,pay [redacted] to pick me up from the airport and take me back to the hotel then pay my friend more money for another night at the hotel,more expensive food,then pay [redacted] back to the airport!! You guys have horrible customer service and don't give a [redacted] about what your customers had to go through when y'all cancelled our flights! Then y'all didn't cancel it right away. You guys kept delaying it having us thinking that we was going home the same day just later so we telling our job we will be at work the next day then y'all cancel it! I want compensation for my loss money and time! I don't want to hear about no weather bc that's a [redacted] lie that y'all telling me so I will be satisfied and y'all don't have to do nothing but I'm not [redacted] dumb!
Sincerely,
[redacted]

Response Email   02/16/2018 01:33 PM Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Our records indicate that a schedule change has occurred for your upcoming itinerary. We apologize for any...

inconvenience this change may cause.As per your conversation with our Reservations Specialist on February 8, 2018, your refund request has been approved. We have refunded the total amount of $639.96, which is the total amount paid for the tickets. We have also refunded, as requested, the Discount Den membership fee that was paid last January 28, 2018.Please allow up to 7 days for the airline to process the refund. After Frontier Airlines completes the refund, your bank will take a few days to post the funds to your account.Along with our sincere apologies, we have issued an electronic voucher in the amount of $100.00 per person, which can be applied towards your next Frontier Airlines flight.To redeem your voucher, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number:1.) xxxxxxxxxxxxxxxxxx [redacted]2.) xxxxxxxxxxxxxxxxxx [redacted]These vouchers must be redeemed by May 9, 2018, but you do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows. Come Back SoonI apologize again for your past experience, and I highly encourage you to give us the chance to impress you on your next flight. I'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier Airlines

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Please accept my apology for any confusion regarding the Economy ticket purchased. I'm...

sure it was a very stressful time for you.
We do allow 24 hours to cancel a reservation booked outside of 7 days. While Travelocity may note the 24 hour cancellation the 7 day policy is noted in terms and conditions on the payment page. We have no control over the content of 3rd party agencies and how they display information. The credit has been left open for you to book one year from the July 21, 2015 date of issue. If you could please forward documentation regarding your need to cancel on the physicians letter head the change fee will be waived.
Please let me know if you have any additional questions.
Sincerely,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this moment, I am not comfortable asking my stepmother to ask the physician for my fathers death information on his letter head, so I can provide it to an airline, its macabre and uncomfortable for everyone involved. My stepmother hasnt been well since his death, I am not going to add this to her grief process... sorry. My father died, Im happy to provide the obituary but will not bother family members for the death info.
The other airline that was part of this ticket has refunded their portion and it was a painless process, frontier has gone out of their way to make this tedious and used contract double speak to validate their decision to keep $200 for a tix (marked...24 free cancellation) booked 2 hours earlier than the cancellation request.. the airline had ample time to resell that tix and is more than completely whole in this situation.
I want the credit issued with out the physicians letter... or does Frontier want me to detail what we lived in this last year of my fathers dementia, his time spent in a geriatric psych facility, his complete loss of memory and then language and then ability to eat, his 6 days in a coma dying slowly...?
Final Business Response /* (4000, 13, 2015/09/07) */
Dear Ms. [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
With all due respect, since the customer is the one requesting an exception to the policy that was agreed to at the time of purchase, the burden of proof is on the customer. We regret any inconvenience or emotional stress this might create.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Final Consumer Response /* (4200, 15, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated previously... the issue is false advertising, not my needing an exception because of a death in my family, therefore I dont think I bear the burden of proof here.
Frontier air is Hiding behind small print.. the other airline I was also booked on, honored their 24 hour rule with no drama. Frontier has an excessive number of complaints of exactly this type lodged against them. If nothing else my refusal will be one more that someone might read and rethink ever using this airline.
Frontier is keeping money they didnt not earn (regardless of the small print) since the reservation was held for under 2 hours .. Frontier is entirely whole in this situation, they had a seat to resell within 2 hours of my making the reservation... Frontier is keeping money they did not earn and using false advertising to do so... this is the case at hand.

ATTN Revdex.com: I have included 5 responses to Mr. [redacted] between 4-25-17 to 5-2-17  05/02/2017 07:10 AM Hello [redacted],I am very gald you were able to find a flight for your miles.Kind Regards,[redacted]
[redacted]   04/27/2017 12:47 PM   Hello [redacted],Thank you for your reply.You will notice on the calendar view that there are flights available on certain days for 10,000 miles on our routes. This will be true for everywhere we fly in the US. The sales pitch is true, you can fly to anywhere we fly for 20,000 miles round trip, but not any time. These fares are available but limited.Kind Regards,[redacted]Frontier Airlines   04/27/2017 08:32 AM , Hello [redacted],   Thank you for your reply.   ER Program [redacted], I take your situation very seriously. However, I also know that we have thousands of ER passengers who use miles for flights all the time. I am very sorry that you have not been able to find flights that work for you.   Our Regrets The only things I, or any other agent, is able to do is to give you our regrets, and try to help you find a flight that you could use miles on. If you have an upcoming flight you want to take I am glad to help you see if it is available for miles.   What I Can Do There are lots of flights available for miles. I have included a screen shot for our May flights from [redacted] to [redacted] as an example. There are fights available for miles everyday. Once again, I am glad to help you find a flight that you can use your miles on.   Kind Regards,   [redacted] Frontier Airlines  04/26/2017 12:26 PM   Hello [redacted],   Thank you for your response.   [redacted], I am not trying to avoid your question. The answer to how many seats are available for ER members is that it varies from flight to flight and route to route. If it is on a route where the planes always fly full, there will be less. This doesn't really help you.   Website I am trying to figure out why you cannot find flights for miles. Every flight I check on our website has flights available for miles. I am not certain why you can't find any. I am up on our site looking at the [redacted] to [redacted] flights. There are seats available for miles on everyday the flight is offered. Some for 10,000 miles. Our [redacted] to [redacted] route has seats for miles everyday after May 8.   We Value Your Business Once again, I am sorry you are having a problem finding flights to use your miles on. We try to make our Early Returns program a good value for our passengers. I am sorry for your experience.   Kind Regards,   [redacted] Frontier Airlines   04/25/2017 09:22 AM Hello [redacted],   We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.   Using Miles for Flights [redacted], a quick check of our website shows that most routes are offering fights for miles. To find the flights that are 10,000 miles each way, search the flight finder with "miles" checked. Use the calendar view after you have selected your dates and you are on the page that is asking you to select your flights. The calendar will show the amount of miles required for travel on each day of the month you choose.   Come Back Soon We are thrilled to be able to provide affordable fares to so many destinations and truly hope that the inconvenience you encountered doesn't deter you from booking with Frontier in the future.   Regards,   [redacted] Customer Relations Specialist Frontier Airlines

Dear Mr. [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
We regret any issues you may have had passing through the TSA checkpoint. Our department has no record of any technology outages on the day you were traveling. We have reviewed both our Facebook and Twitter accounts and found no mention of any technical difficulties. Notes from our agents at the ticket counter indicate that you arrived 23 minutes prior your flights scheduled departure time.
We do not compensate passengers for a missed flight. We apologize if this isn't the answer you were expecting.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

I am rejecting this response because:this company is not getting it.  Obviously nothing is going to get solved.

Dear [redacted], We have received your previous email, as well as this correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. We are disappointed that you are not satisfied with our position in this matter. It is never our intention to be insensitive to...

our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to remain consistent. The response sent to you on 10-25-16 represents the final resolution for this concern. Here is a copy of that correspondence: 10/25/2016 03:35 AM I'm sorry if you were inconvenienced when attempting to complete a reservation at www.FlyFrontier.com. We appreciate you bringing this web issue to our attention. You may occasionally have difficulty accessing or processing information on our site due to unforeseen technical issues with either our website or your server. When this happens, we encourage you to try again later or contact our Reservations Center at ###-###-#### for assistance. Although I understand that it can be frustrating to purchase a ticket and later find that same fare at a lower rate, we respectfully are unable to compensate for the difference you noticed. Airfares fluctuate based on many factors, including the number of seats reserved or later canceled on a given flight, the amount of advanced purchase time, and even the price other airlines are charging. We review our fares and policies on a consistent basis, and we strive to offer our passengers fair and competitive prices. Nevertheless, please be assured that we take all service disruptions very seriously and I have logged your description of the difficulties you encountered online. Your feedback is important in our attempts to ensure this does not occur again in the future. We are thrilled to be able to provide affordable fares to so many destinations and truly hope that the inconvenience you encountered doesn't deter you from booking with Frontier in the future. Kind regards, [redacted] Reservations Specialist Frontier Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But I responded to this email directly to Frontier on 8/17 and have yet to receive a response.  If they do issue the $200 voucher, this would resolve my complaint but to date that has not occurred and therefore my complaint is not resolved. I will again provide the information requested by Frontier:[redacted]Confirmation number: [redacted]Flight was to [redacted] on Tuesday Dec. 20th; depart 3:35 pm, arrival 7:27 pm
Sincerely,
[redacted]

[redacted],We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.You were issued vouchers in the amount of $635 per person for the unused Frontier travel and the vouchers have been redeemed for travel in July under record locator [redacted].As stated in the last response, your request for a refund has been denied. An exception will not be granted for this situation. We will not be communicating further on this topic.Kindly,[redacted]

received an email 12/1/15 from Frontier airlines apologizing for taking so long in responding back and also apologizing for the poor customer service. They indicated that they were issuing a 100.00 dollar flight voucher for future travel with Frontier. In my initial email to Frontier I asked that...

someone within their organization to contact me directly (I gave my cell phone number with instructions to leave a message with a name and a direct call back number) if no answer. I never received a phone call from them! I responded back to the email that I received on 12/1/15 that the 100.00 travel voucher was unacceptable and that as I had stated before I want to talk to someone within their organization about ALL the issues that occurred. Will update once Im contacted.