Frontier Airlines, Inc.

08/12/2016 05:59 PM [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   We regret that you are not able to take your flight as planned since your surgeon is no longer practicing.   When a customer...

books a flight on our website we offer travel insurance, the customer can either choose either yes or no. If the customer chooses to pay for the travel insurance it is agreed that they have read and understood the Domestic Description of Coverage.   Please know that the insurance you pay for is a third party and not affiliated with Frontier Airlines.   Frontier does provide The Works ticket which is fully refundable ticket as long as it is cancelled before the flight departure.   We did not receive your confirmation code, city pairs or dates of travel so I am unable to locate your reservation. If you can provide me with some form of documentation that your surgery was cancelled along with your confirmation code, I will review your request for a refund of your flight.   Sincerely,   [redacted] Customer Relations Specialist Frontier Airlines

Response Email   10/20/2017 01:02 PM   Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Thank you for contacting Frontier Airlines in regards to a refund request for your flights to and from...

[redacted]. We are very sorry you had experienced delays on both of the flights and we would like to explain why you had been delayed.   Safety is Our PriorityI understand you're flying with us because you have somewhere to be.  Delays can be frustrating, but safety is our top concern and periodically our flights have to be delayed due to this reason. Please accept my apology for the unexpected interruptions.   Our records show that your first flight from [redacted] to [redacted] was delayed for a security reason. Our airport team had felt at this time we needed to hold all flights leaving [redacted] for a small period of time. Our records show that you had been delayed 50 minutes for this reason.   Our records also show that your second flight from [redacted] back to [redacted] was delayed for a mechanical issue with the plane that needed to be corrected before take off. We also had begun to add some standby passengers on the plane while the mechanical issue was being fixed. In total this flight had been delayed 1 hour and 25 minutes.   What We Can DoWe cannot provide a refund for flown travel. We are sorry if these delays had inconvenienced you, but safety is our top priority with passengers.   However, it is important for us to keep good relationships with customers like you. In an effort to make things right,I have issued  you and your family vouchers in the amount of $25 to use towards future travel.   [redacted]
[redacted]
[redacted]   Your voucher expires on January 18th 2018, but you do not have to travel within this time frame. Travel just has to be reserved before the expiration date. Further voucher redemption details are below. Come Back SoonI recognize this does not change the time lost and inconvenience, but I hope you will choose to fly with us again. I'm confident your next experience with us will be a good one! As a valued customer with Frontier Airlines we always wish you safe travels and we hope that we can accommodate you in the future when traveling.Regards,[redacted]
[redacted]

11/09/2016 04:22 PM Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Booking I'm really sorry that you were disappointed while redeeming your vouchers. It is never our intention to be...

insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to remain consistent. All vouchers must be used at the time of purchase during a booking. Vouchers cannot be applied to previous bookings or ancillary fees added after booking. Vouchers I understand your frustration while booking with Frontier. I see that you were issued vouchers to use on a future flight but they would not apply. After looking into your voucher information I see that voucher [redacted] was expired at the time of booking, this is why it could not be applied when you were paying for your flights. Vouchers must be redeemed in the name of the passenger to whom it was issued, this may have been the problem when you tried to use the remaining three $25 vouchers. I am sorry this happened to you. To assure all passengers are treated with equality, all voucher policies must be upheld by Frontier Airlines. I am again sorry for any inconvenience this may have caused you, it is never our intent to disappoint customers.  Thank you for sharing your concerns.Kindly,[redacted] Customer RelationsFrontier Airlines

[redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.Thank you for contacting the Frontier Airlines EarlyReturns® Department. Your EarlyReturns account was listed as inactive with a balance of 0 miles since your last...

positive mileage activity was December 19, 2014. Mileage accrued in the program will expire if members have not earned any mileage credit from a Frontier Airlines flight, a qualifying program partner, or Frontier Airlines MasterCard during any six month period.We contact our customers regarding expiration by email. If your email address was not updated or you are not opted in to receive these types of updates, notification of expiration may not have been received. Your account has been reactivated with a balance of 0 miles and you will earn credit again by flying with us or utilizing one of our partners.Your expired miles totaled 8,118 and 2,386 miles expired on November 10, 2015 and 5,732 miles December 3, 2015. A maximum of 50,000 miles can be reinstated for one cent per mile with a cost of $500.00. This may only be done within six months of their expiration. Please call our EarlyReturns Department at ###-###-#### if you are interested in reinstating your miles.If you have additional questions or concerns, please do not hesitate to contact us again.Sincerely,[redacted]Customer Relations SpecialistFrontier Airlines

Response Email   11/16/2017 11:39 AM   Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Safety Is Our PriorityAt Frontier, we are focused on providing a good experience to our customers...

and I know we failed to meet this commitment during your recent travels. Delays can be frustrating, but safety is our top concern and periodically our flights have to be delayed or cancelled due to this reason. Please accept my apology for the unexpected interruption. It's never our intent to disappoint our passengers.The RefundMy research shows that a you have filed a claim with your bank. This has created a chargeback in our system. Chargebacks do not allow us to issue refunds. I am sorry for the inconvenience.   We Value Your BusinessThank you again for contacting us about your recent experience. I recognize this does not change the time lost and inconvenience you have experienced, but I hope you will choose to fly with us again. I'm confident your next experience with us will be a good [redacted].Regards,Customer Relations SpecialistFrontier Airlines

04/14/2016 01:12 PM [redacted], We've issued $199.00 per passenger vouchers as a gesture of goodwill. The $99.00 per passenger itinerary change/cancellation fee was a term of your Economy fare and applies when you do not travel on your original itinerary. The applicable fee was deducted from the value of your unused fare and unused fees before vouchers were issued. https://www.flyfrontier.com/travel-information/travel-policies/Your voucher numbers are [redacted] ([redacted]) and [redacted] ([redacted]). They can be applied to your next online booking at www.flyfrontier.comThese vouchers must be redeemed by July 5, but you do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows.Sincerely,[redacted]Frontier AirlinesCustomer Relations04/14/2016 10:39 AM Mr. [redacted],We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.We are unable to accommodate your request for 2 adult roundtrip tickets to Salt Lake City UT from Chicago IL to be used within three months. As indicated in our initial reply, we may be able to provide vouchers for the remaining value of your unused fare, minus the applicable cancellation/change fee. If you'd like to receive vouchers, for use on future travel, please let us know. Kind regards,      [redacted]Customer Relations SpecialistFrontier Airlines

Initial Business Response /* (1000, 5, 2015/05/19) */
[redacted],
Thank you for contacting Frontier Airlines Customer Relations. We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
I apologize if our agent did not...

provide you with the accurate information in regards to our policy on passengers canceling their reservation. My records clearly indicate when [redacted] contacted Frontier originally in regards to canceling your flight, he was given accurate information. He requested a refund and was advised he purchased an Economy ticket, which is not refundable after the initial 24 hours of purchase. He became upset with this information and requested to speak to a supervisor. He was advised at that time that the reservation would be held for a credit for 1 year from the date it was issued, and if he provided a doctor's note before the flight, Frontier would waive the change fee associated with your ticket. A doctors note was not provided by you until after the initial flight date. However, our supervisor agreed to waive the change fee as a customer service gesture attempting to rectify the situation.
Although you submitted documentation to allow us to waive the change fee, a refund on your reservation cannot be granted. Your credit can only be used by another party if you pay the name change fee associated with an Economy ticket at the time of booking. Please review Frontier Airlines Contract of Carriage and the Terms and Conditions that were agreed to upon purchasing the ticket at www.flyfrontier.com.
We appreciate you taking the time to write and hope to welcome you back on board in the future.
Sincerely,
[redacted]
Customer Relations
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No solution was given in the response. The Rep only went over their policies to justify why I cant get a refund. The rep did not address the poor customer service or lack of knowledge the numerous times that I called. [redacted] was not given the correct information when he called in. If there is a recording of the phone call I would like to have that reviewed. There was no way he could have provided the information from the doctor prior to the flight because it was my information that the doctors would not release to him & I was in the hospital so I could not call for myself. I understand that there are polices but the company is not trying to meet in the middle with a resolution. The policy is for a cancelation, my cancelation was due to a health reason of which I was told I can request for a refund by calling XXXXXXXXXX which was a fax number. Is this recorded in my account? the rep did not touch base on that in the response. The overall experience was chaotic, is there not sympathy or compensation for that?
Final Consumer Response /* (4200, 11, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not the lack of knowledge on just one of your agents but 3! on 3 separate occasions that I called to submit the doctor's excuse I was given different information each time. The very firs time I was told that I wouldn't even get a credit because my excuse did not interfere with my scheduled flight because your agent failed to do her job & read all the documents that I sent in not just the first page. I sent in multiple documents to show why I was not able to call myself in an earlier time. Your company only seems to want to address & have proof that Mykeon was given the correct information but where is the documentation? Do I not have a right to view that as well? But your company has yet to mention or review the several failed resolutions with multiple agents when I called or was none of that documented? it seems to be that your company is only reviewing information to support your policies but not any information that will support my complaint. I understand policies but do you understand poor service? this is not service that I would recommend to anyone nor would I wish to pay for in the future or ever.
Final Business Response /* (4000, 13, 2015/06/15) */
Dear [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
Passengers who cancel due to a medical reason are not entitled to a refund unless the condition prevents the passenger from traveling for the duration of the validity of the ticket. The Dr's note is requested for the purpose of waiving the change fee due to the medical reason, so that the reservation can be rebooked without the change fee associated with an Economy ticket.
We sincerely apologize for any confusion or conflicting information you might have received from our agents. Your comments have been forwarded to Reservations Management for review.
We hope to fly with you in the future under more favorable circumstances.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Thank you for contacting us with regards to your flight [redacted] on August 7, 2017 when traveling from [redacted]. I'm sorry to hear you were...

unable to travel as planned.   Frontier Check-In Policy We advise arriving at the airport at least 2 hours in advance of your flight and about 10-15 minutes prior to boarding. This way we can keep things moving in an efficient manner. Once the doors have been closed we are unable to reopen them for this reason. I understand your frustration with the issue and am sorry you and your party had to miss work due to this set back.   What I Can Do I am unable to honor your request for a reimbursement as we have a very strict cut off time. What I am able to do for you is give each person in your party a $50 voucher as a customer service gesture for the experience you had. Your vouchers will expire on November 11, 2017, but you do not have to travel before then. You will only need to book travel before or on the date listed above. Further details can be found below. [redacted]   I apologize again for the experience you had and hope you will give us the chance to impress you on a future Frontier flight.   Regards,   Customer Relations Specialist Frontier Airlines [redacted]Just follow these simple steps to redeem your voucher:1. Visit www.flyfrontier.com and select your flight.2. On the payment screen, select Have a Voucher from Frontier? Add Voucher Here, enter your voucher number in the field provided, and select Apply Voucher.  •  It’s not redeemable for cash.  •  It must be booked within 90 days from date of issue.        Note: There are no restrictions on travel date.  •  It’s one-time use, meaning there will be no remaining value after redemption.  •  It may not cover the entire value of the purchase. Any remaining balance due must be paid by the customer.  •  It’s not transferable and may only be redeemed in the name of the passenger to whom it was issued.  •  The name on the new reservation must match the old reservation exactly.  •  It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Response Email   10/30/2017 05:27 PM   Hello [redacted],   Thank you for contacting us regarding the flight delay you encountered on July 13, 2015 when attempting to travel from [redacted] to [redacted]. I'm really sorry to hear that you and your party waited at the airport for 10...

hours and that there was miscommunication regarding a refund.   Refund Request I apologize that there was confusion regarding whether a refund would be possible or not. Through my research, I see that your party boarded the delayed flight. Respectfully, we cannot refund or create credit for a taken flight.   Voucher Information While we cannot refund you or provide you with a credit, I was able to reissue the $100 vouchers each member of your party received. These vouchers will expire on April 30, 2018, but you do not have to travel within that time frame. Travel just has to be reserved before the expiration date. See further voucher redemption details below.   [redacted]   Come Back Soon I recognize this does not change the time lost and inconvenience, but I hope you will choose to fly with us again. I'm confident your next experience with us will be a good one!Kindly,[redacted]

06/07/2016 04:46 PM Hello [redacted],I want to thank you for writing us in regards to your recent experience with Frontier Airlines.After researching your file I was able to see that your credit card was refunded for the full amount ($268.91) on June 5, 2016.  Please allow 5-7 business days and...

you should see the funds reimbursed to your account.We appreciate your business and hope to see you on-board future Frontier Airline flights.   Kindly,[redacted]Customer Relations SpecialistFrontier Airlines

Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Thank you for letting me know about the flight disruption you recently experienced. The decision to delay or cancel a flight is not an easy one. It is never...

our intention to disappoint our customers. First, I just want to say on behalf of Frontier, we are so very sorry. We’ve had hundreds of disrupted flights over the past few days and we know this is has been incredibly inconvenient and frustrating. We are focused on providing a good experience to our customers and we know we failed to meet this commitment to you. Let me take a moment to explain as much as I can, why this happened. This last weekend we faced severe weather across the US, especially in Colorado. And although the weather problem was short, it forced several delays and ultimate cancellations. While we tried continued to get flights out and back on schedule, crews and airplanes were not in the correct locations and we couldn't successfully get them where we needed them. This had a ripple effect that we are still seeing today and caused more delays and cancellations. We did make some last minute cancellations. Canceling flights is a VERY tough decision that we don’t take lightly. We were earnestly attempting to complete these flights and get you to your final destination. That is why we waited to cancel as long as we could. We know we could have done better at communicating this and providing you options and information in a more convenient manner. I’m sorry you were unable to accept our next day accommodation. As requested a refund of the cancelled flight is being processed. I understand your frustration and if you can forward the receipt for the new flight we can review for reimbursement. I apologize again for your experience. We are growing incredibly fast and it's feedback like this that help us identify where we can improve as an airline. Sincerely, [redacted]Customer Relations SpecialistFrontier Airlines

07/26/2016 05:55 PM Hello [redacted]   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Things You Should Know We offer full refunds on all canceled flights. I apologize our agents you interacted with weren't aware of...

this policy. This incident will be forwarded onto leadership for review for appropriate corrective action to be taken.   I'm sorry for the inconvenience you had when trying to use your credit. Flight credit is associated with the reservation that it is given under which is why we need the confirmation number to use the credit. We can usually find this number for you using the email address associated with the reservation. In the future you can find all past trips reservation numbers on your Early Returns Profile under the Past Trips Tab at the top center of the screen.   Because of the expired credit that is associated with this reservation I am unable to directly refund the card used to make the purchase. I'm guessing this is what our agents meant when they said it was a non refundable fare. I am unable to offer you a gift card since we no longer have Frontier gift cards.   Receiving Your Refund As a customer relations gesture I can do one of two things for you; either issue a voucher for future travel in the amount of $154.00 or process a check for $134.00 and reissue the expired $20 voucher, you used to book this flight.  If you would prefer a check please reply with the address you would like to have the check mailed to. Please allow up to 6 weeks for the check to arrive.   We Care About You!No matter which option you choose, it is important for us to keep good relationships with valuable customers like you. In an effort to make things right, please accept this $25 voucher [redacted] to use towards future travel. The voucher must be redeemed by 10/23/16, but you do not have to travel within this time frame.   We look forward to welcoming you on many future Frontier flights to wipe the bad taste from your mouth with more of the excellent service you've come to expect from Frontier.   Kindly,   [redacted] Frontier Airlines Customer Relations Specialist

>  Response Via Email - 08/17/2017 02:34 PM Hello [redacted], > > We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns. > > Final boarding takes place 15 minutes prior to departure. This means final boarding took place at 11:44. The doors close 10 minutes prior to departure. I contacted our [redacted] management, who confirmed that several calls were made at 11:48 before the doors were closed closed at exactly 11:49, 10 minutes prior to departure. Your boarding pass states the time that boarding begins and the time that the doors close. > > I understand you did not see other passengers at the gate when you arrived. When passengers miss a flight, it can be for a variety of reasons. Sometimes passengers choose not to fly or they are not checked in on time. These situations would result in passengers missing the flight but not being present at the gate. > > I apologize for the inconveniences you experienced and I appreciate you letting us know about your experience. > > Kindly, > > > Customer Relations Specialist > Frontier Airlines

03/03/2016 03:05 PM  Dear [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. I'm sorry to hear that your call to our Reservation Center was disconnected before our agent had an opportunity to address your concerns....

We have made your comments available to our Customer Service management team for training purposes. Your comments and those from other passengers help us to identify areas that need to be improved and we are grateful to you for your feedback. I understand your frustration that you didn't know when mileage you earned in 2014 would expire. Our EarlyReturns program is subject to its terms which are available for review on our website at the link below: https://www.flyfrontier.com/ways-to-save/frequent-flyer/membership-guide/ Our terms include the following: Frontier Airlines reserves the right to change or terminate the EarlyReturns® Program, in its entirety or any part thereof, without notice to Members. Changes may include, but are not limited to, alteration to Program rules, General Terms and Conditions, travel awards (subject to fees/taxes), mileage award levels, partner affiliations, rules for earning mileage credit, continued availability of awards, or the number of seats available for award travel (subject to fees/taxes) to any or all destinations. Such changes to the Program may also include modifications which: Govern mileage credits earned on and after the date of change Change the value of already accumulated mileage credits Govern mileage credits earned on and after the date of change in the value or already accumulated mileage credit Additional program terms related to mileage accrual are available here: https://www.flyfrontier.com/ways-to-save/frequent-flyer/membership-guide/ Accrual policies include: Members will receive an electronic account statement if enrolled with pertinent information based on activity registered during the previous period. As of March 7, 2015, mileage in a member's account does not expire as long as the Member generates accrual activity every six months. The good news is, your miles need never expire. Just - continue to earn miles every six months by flying with us or earning miles using the Frontier Airlines MasterCard. Unredeemed mileage accumulated in your account will expire at the end of the six-month period after your last activity date. Your request for free mileage reinstatement has been reviewed and is denied. If you traveled with us and accrued miles within 180 days prior to the expiration of your miles on December 3, 2015 and included your EarlyReturns number when you traveled, we will be happy to conduct additional review to determine whether or not your accrual activity would have prevented expiration of your miles. If you'd like to forward a copy of the email you received on March 2, 2016 we will be happy to review it. You may attach an electronic copy of the March 2 email to your reply to this email or send via facsimile to ###-###-#### (Attention: [redacted]., File: [redacted]). Kind regards,      [redacted] Customer Relations Specialist Frontier Airlines

Initial Business Response /* (1000, 6, 2015/10/20) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
This is being researched. Just a few questions, did you try to check in at the kiosk?...

Did you show the agent the email we sent you with your reservation code? Do you know the agents name? What time were you at the ticket counter, we may be able to pull up the video?
Thank you for providing this information.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

Response Email   02/16/2018 01:26 PM Hello [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Optional Travel ServicesI can imagine your frustration when you were advised that here at Frontier, we...

charge for optional travel services such as use of overhead bin space, or pre-selecting a desired seat in advance. I understand. Here at Frontier, we know that above all else, our customers want low fares and our focus is to provide the lowest fares that get you from point A to point B. Selling tickets at prices as low as ours and then charging for options allows customers to fully customize their travel experience.Explanation of FeesSEATS - Although prepaying for a seat is the only way to guarantee your desired seating location, this fee is never required. You always have the option to take whatever remaining seat is available, on the day of travel, free of charge. Total DisclosureWe work hard to ensure everyone knows what to expect before making their purchase with us. When booking directly at Frontier Airlines we fully disclose our fees via multiple pop ups that inform guests of all anticipated costs before getting to the payment page. I'm sorry you did not have the opportunity to review expected fees before making your purchase with [redacted]. Third Party BookingWe have fully disclosed our pricing structure to all third party agencies. While they are required to share this information during the booking process, sometimes it's not as clear as it is on our website. Visit Frontier for the most up-to-date and accurate policies.We Hear YouWe are constantly reviewing our fares, along with our competitors', and have found the fares we offer are typically the lowest amongst our competitors in the markets we serve, even with added fees. Nevertheless, I understand where you're coming from and I'll share your concerns with our Marketing team.Low Fare Done RightKeep in mind that Frontier is able to offer such low fares by charging for certain optional components of the travel experience. I know it seems odd, but by doing so, we can continue to offer very economical fare levels that allow our customers to travel more often.Next time you might consider one of our bundled packages, The Works and The Perks. Each option bundles extra services such as bags and seats in one low price.  Customer Service Is Key After reviewing your reservation, I found that you were charged $35 for your checked baggage. If you choose to book directly with Frontier, the cost is $25 at the time of booking and then the price changes based on where the bag is purchased.   Additionally, as our baggage fees are non refundable, I can not issue you a refund. A credit shell of $60 was issued as a one time customer service gesture and I can not offer you additional compensation for this incident. Your CreditPlease go to www.FlyFrontier.com when you are ready to book travel and apply your credit. You will create a new reservation and continue all the way to the payment screen. Click on the box that says "HAVE A FRONTIER CREDIT? ADD FRONTIER CREDIT HERE." You will enter this confirmation code: XXXXX, and this email address: xxxxxxxxxxxxxxxxx. Use your credit card to pay for any difference in cost, if applicable.Come Back SoonWe appreciate your feedback as we are always seeking ways to improve as an airline. I'm confident your next experience with us will be a good one!   Regards,Customer Relations SpecialistFrontier Airlines

10/17/2016 02:35 PM [redacted], We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.I'm sorry you are still dissatisfied with our resolution to your concerns. The matter was actually closed back in May, but I offered the $50 voucher as a sincere gesture of apology. Vouchers are Frontier's only means of providing compensation and it is our strict policy that vouchers are valid for only 90 days after issue. In a last effort to resolve your concerns, I can offer a one time extension on the voucher out to 6 months. You don't have to travel within this timeframe and you can book future travel as far as our schedule allows (so its really a value of around one year out).I hope you understand this is the most we can offer. Should you reconsider, your new $50 voucher ([redacted]) must be redeemed before March 31, 2017. Your previous vouchers has been voided. Kindly, [redacted]Frontier Airlines

09/29/2016 02:51 PM [redacted],   We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns. Our Policy Respectfully, I still have to stick to our policy that is listed in the terms and conditions of your ticket. There is no recorded information that one of our agents offered that option, and if they did they were wrong. Please view the terms and conditions of your ticket for more information.   We Hear You We are disappointed that you are not satisfied with our position in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to remain consistent.   Kindly,   [redacted] Customer Relations Frontier Airlines

Final Consumer Response /* (2000, 6, 2015/08/27) */
Frontier airlines has responded to my complaint via email today.
Sent from my iPhone