Frontier Airlines, Inc.

Response Email 08/14/07:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.Safety is Our PriorityI understand you're flying with us because you have somewhere to beThat's a
reasonable expectation! Delays can be frustrating, but safety is our top concern and periodically our flights have to be delayed due to this reasonPlease accept my apology for the unexpected interruptionThe delay was due to Air Traffic control and weather concerns in the *** area and we must always adhere to advisements from the Airport Customer Service is KeyFrontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than thatCertainly our agents at the booth could have been more helpful and courteousNevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeatedWe Care About YouIt is important for us to keep good relationships with customers like youIn an effort to make things right, you were issued a voucher of $to use towards future travelYour voucher expires on November 14th, 2017, but you do not have to travel within this time frameTravel just has to be reserved before the expiration dateFurther voucher redemption details are below Voucher: XXXXXXXXXXXXXXXXX Hotel/Ground Transportation Although in this situation I would not be able to help compensate for your hotel stay, I would be able to help you with the $expense for a train to get back to ***Please simply email in an attachment of your receiptsI'm sorry for any inconvenience you faced.Come Back SoonI recognize this does not change the time lost and inconvenience, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier Airlines

Response Email 08/18/12:PM Hello ***, We have received your correspondence as submitted to the Revdex.comI apologize for any misunderstanding in Frontier's pricing policy and appreciate the opportunity to explain.Optional Travel ServicesI can imagine your
frustration when you were advised that here at Frontier, we charge for optional travel services such as use of overhead bin space, or pre-selecting a desired seat in advanceI understandHere at Frontier, we know that above all else, our customers want low fares and our focus is to provide the lowest fares that get you from point A to point BSelling tickets at prices as low as ours and then charging for options allows customers to fully customize their travel experience.Explanation of Fees• SEATS- Although prepaying for a seat is the only way to guarantee your desired seating location, this fee is never requiredYou always have the option to take whatever remaining seat is available, on the day of travel, free of charge.Total DisclosureWe work hard to ensure everyone knows what to expect before making their purchase with usWhen booking directly at Frontier Airlines we fully disclose our fees via multiple pop ups that inform guests of all anticipated costs before getting to the payment pageWhen on the seat selection page, if you select 'Continue' with out selecting seats, the website will prompt you wit a box asking of you would like to choose your seats or you can select 'No ThanksI'll take whatever.' What I Can Do Unfortunately, since you purchased and sat in your pre-selected seats I am unable to offer you a refund of your seatsHowever I would like to offer you two electronic vouchers in the amount of $each, which can be applied towards your next Frontier Airlines flightThese vouchers must be redeemed by November 15th 2017, but you do not have to travel within this timeframe *** ***: XXXXXXXXXXXXXXXX *** ***: XXXXXXXXXXXXXXXX Future travel may be booked out as far as Frontier's schedule allowsFurther voucher redemption details are below.Come Back SoonWe appreciate your feedback concerning our seat fees as we are always seeking ways to improve as an airlineI'm confident your next experience with us will be a good one! Regards,Customer Relations SpecialistFrontier Airlines

Response Email 03/13/10:AM Hello ***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns Customer Care After further review, and as a one time customer service gesture, your request for a refund of your un-flown flight has been approved*** and your un flown flight total was $Please allow business days for processing, and 1-billing cycles for the money to return back to the original form of paymentWe hope you understand that we provided you with the maximum amount of compensation based on your situation Come Back Soon I apologize again for your past experience, and I highly encourage you to give us the chance to impress you on your next flightI'm confident your next experience with us will be a good one! Regards, Customer Relations Specialist Frontier Airlines

Response Email 08/16/06:PM Hello ***, I'd be more than happy in assisting *** with the extension of an expiration date for her voucherHowever, in order to do so I need more information regarding her flightIf you can provide me with her full name, confirmation
number, and city to which she was traveling, I can access her flight to provide *** with the $voucher she is requesting with validity for a year Kindly, Customer Relations Specialist Frontier Airlines

Initial Business Response /* (1000, 5, 2015/05/25) */
***,
Thank you for contacting Frontier Airlines Customer RelationsWe have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
I am sorry for the
inconvenience that the delay of our flights & caused you when you traveled with usMy research indicates both flights were delayed due to maintenance
As you can imagine, flight irregularities can be very challengingThe decision to delay or cancel a flight is not an easy onePlease know, we take great care to operate a safe and on time airlineIt is never our intention to disappoint passengers
In the process of operating scheduled service over many different route segments each day, an occasional mechanical malfunction, adverse weather or other interruptions to routine performances are unavoidableThis is a situation faced by all airlines and, try as we might, no air carrier can guarantee that all flights will depart or arrive on schedule
When a customer misses their connection flight, we will protect them on the next available Frontier Airlines flightIf a passenger decides to find alternate transportation on their own, Frontier does not assume liabilityAs is the case with all delays and cancellations, we are unable to assume liability for additional incidental or travel-related expenses
My records indicate you did take flight to La Guardia on 5/5/As is the case with all tickets that have been flown, your ticket is not refundable once it has been utilizedI have determined you were issued flight vouchers, one for $and one for $The $voucher was issued based on the time you left Las Vegas and did not include your delay in DenverThe correct amount of compensation that should have been issued for that flight is $since you missed your connection in Denver
Our compensation is based on a time oriented matrix in relation to the ticket type of each passenger, compensation is not negotiableFrontier Airlines does not issue monetary compensation for delays or cancellationsYou may review our Compensation Chart and our Contract of Carriage at www.flyfrontier.comThis information is available for all passengers ** review before purchasing a ticket
Although I cannot issue monetary compensation, I would be more than happy to allow a onetime name change on your voucher and waived the fee to allow you to gift your vouchers to a friend or family member if you are unable to use them
Please advise what you would like to do with your vouchers before the amount is changed, so that all changes can be made a the same time
Thank you for taking the time to write
Sincerely,
***
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Keisha,
I know you have XXXXXXXXXX of these same complaints which is why you initially don't offer refundsHowever, I do not accept the response for the following reasonsI have thoroughly gone through other complaints against Frontier Airlines on the Revdex.com and have read the resolutions as wellYou do offer monetary compensation to passengers who have been inconvenienced severely
Your reason for "plane maintenance" is given in about 70% of these complaints with the Revdex.comIts just not acceptableYou charged me $for a flight that did not occur during the time period statedNot even closePlane maintenance is the ONE thing that is completely within an airline's control and should be scheduled to not inconvenience the passengerI missed a FULL day of work and had to take a PTO day because Frontier was incapable of scheduling their plane maintenance accordinglySo not only did you take my money, you also decided to issue me a $flight voucher so I can fly your airline again?!! That makes absolutely no sense! Both of my flights on BOTH days were severely delayed! Its not acceptable
If you are going to issue me a flight voucher, why not refund me my money?! A refund would be the HONORABLE thing to do instead of trying to force me or a friend or family member to fly your airline again! I neeeever want to fly frontier again! Ever! And I think given the circumstances that's a reasonable feeling to have!
This entire situation is Frontier's faultNot mineI did absolutely nothing wrongIf I could have gotten a plane ticket from vegas to NY on the SAME DAY for under $(like thats a realistic expectation) I would have done that!!! But out of times, thats not the caseAnd frontier knows that! Which is why you have that stupid policy that if we accept your new "arrangement" you dont want to issue a refundIts BS to treat your customers that way!
I want you to refund me my money and cancel my flight vouchersI would never give them to a family member or friend only for them to encounter the same experienceYour yelp page has reviews of which give you star! Your Facebook page is filled with comments that say "dont fly frontier!" or "worse customer service ever!"Your page on Consumeraffairs.com has reviews of which rated you star! Your page on airlineratings.com received a rating of out of 10! Again, whyyyyyy, knowing what I know now and based off of actual experience with you, would I want to fly your airline again and/or give the voucher to a friend or family member? Please issue me a full refund
Final Consumer Response /* (4200, 12, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not happy at all with your resolutionI think its sad that Frontier chooses to provide very limited customer service options that only benefit themSince I spent my hard earned money I will accept your name change offer and the increase to $for my second voucher and give them away to a co-worker in an auction at my company eventI do not have the name of the person at the moment, so I will notify them of the ridiculous $charge as well as the HIGH risk of flying Frontier Airlines
Final Business Response /* (4000, 14, 2015/06/17) */
***,
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns
The Name Change fee is only $I will increase the voucher to $
The new voucher number is:XXXXXXXXXXXXXXXXX
Amount: $
Expiration date: 8/5/
I have also extended the expiration datePlease let me know if there are any issues
Regards,
***
Customer Relations Specialist
Frontier Airlines

10/07/10:AM Dear *** ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Per our telephone conversation today, I empathize and echo your feelingsAs we discussed, in lieu of a claim, I have
issued a $travel voucher redeemable on future Frontier travel To redeem your electronic voucher, visit www.FlyFrontier.comand book your flightOn the “Purchase” page, select “Voucher”, then enter the following voucher number: ***This voucher must be redeemed by 4.7.2017, but travel may be booked out as far as Frontier's schedule allows.***Terms and Conditions for Electronic Travel Certificates:-The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticket.-Changes may be made to a reservation but are subject to any applicable fees, depending on the type of ticket purchased.-Valid for months from the date of issue and may not be extended.-Nontransferable; may only be redeemed in the name of the passenger to whom it was issued.The certificate cannot be:-Applied toward the purchase of Travel Insurance or STRETCH seating.-Applied toward baggage fees, change fees, or other charges.-Combined with any other voucher, promotion, or discount.-Used with group travel-Redeemed for cashOther conditions may apply. Should you have further questions and/or concerns, please feel free to contact me or any of my colleagues at ###-###-#### Sincerely, ***

Due to the behavior of your team out of Atlanta and the fact of me waiting in a line that could've been served instead of the staff flirting and standing around I want a refundI could've been checked in but, your staff decided to do everything except for they're jobsThis generic answer will not work

01/02/10:AM , Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI regret to hear about the lack of correspondence you have received, but I appreciate the opportunity to address your concerns
I am respectfully unable to refund the change fees you incurredMy records indicate that you were unable to travel as originally scheduled, as the contents of your baggage violated federally regulated TSA policiesAdditionally, we are unable to assume liability for the incidental expenditures you experienced while making phone calls from your hotel I am, however, able to refund both baggage fees, as a gesture of apology for our mistakeI have refunded $to ***'s *** ending in ***You should see these funds returned to the account in 7-business days, depending on your bank's practices Thank you again for your commentsAs Frontier employees, we care about our customers and want you to choose our airline with confidenceWe're continually seeking and implementing ways to improve our service, and your feedback helps us continue this processWe value you as a customer and look forward to serving you aboard a future Frontier Airlines flight Kindly, *** Customer Relations Specialist Frontier Airlines

09/21/11:AM Hello ***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns I am sorry that you are not satisfied with our resolution to this issue. When you booked your ticket with
Frontier Airlines you agreed to the terms and conditions as defined in our policies which are prominently displayed on our website. It is very clear that carbag charges are non-refundable as disclosed here General CarInformation I am sorry that you may not have been aware of this policy since you booked with Expedia.com but unfortunately the policies apply to all ticketed passengers regardless of how they booked their reservation. Again, your voucher will remain in our system until its expiration date on 12/13/should you wish to use it Best wishes, *** Customer Relations Frontier Airlines

Initial Business Response /* (1000, 6, 2015/09/10) */
Dear Mr***
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
To research your mother in-law's reservation we need her reservation code or her
name a long with her flight dates and city pairs with flight numbers
We await your reply
Regards,
***
Customer Relations Specialist
Frontier Airlines

02/24/03:PM ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.Frontier does not refund for missed flights as a result of arriving at the airport lateAn exception was made in your case, and you received flight credit in the form of travel vouchersI'm afraid vouchers are our only means of providing you with a travel credit for the flight you missedRespectfully, we must deny your request for a refundHowever, as an exception due to the extenuating circumstances concerning your health, complicated by the limited seasonal schedule, I have been approved to extend your vouchers for one full yearThis is far and above our policy of days, keeping in mind you have already received one day extensionI have taken the liberty to combine both $vouchers into oneThis way you could book multiple names in one reservationIf you prefer to leave them separate, I can re-issueYour new $voucher (18753077504300001) must be redeemed before March 1, Be advised that a third extension will not be possibleUnfortunately there is nothing that can be done about the limited seasonal schedule in MontanaIf you find you will not be able to redeem your credit within a year, I can offer you a name change to someone elseI hope you will be able to book with us in the futureKind regards, ***Frontier AirlinesCustomer Relations

Hello ***, Thank you for letting me know about your flight on July 28th as you were traveling from *** to *** ***I am sorry to hear there was a misunderstanding regarding our baggage policy Our Apologies I am sorry to hear that you were charged for a carfor
your outbound flight to *** *** but not on your return flightI was unable to find any comments or documentation that you should have been refunded for that carbag charge What We Can Do As a one time customer service gesture we went ahead and refunded that $back to your *** ending in Please allow 5-business days for that to reflect onto your account Come Back SoonWe appreciate your feedback as we are always seeking ways to improve as an airlineI'm confident your next experience with us will be a good one! Regards,Customer Relations SpecialistFrontier Airlines

02/17/10:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond My records indicate that the tornado did not impact the operation of your flight, which was able to depart and arrive according to
schedule You may change or cancel your flight within hours of booking without any change or cancellation feesOtherwise, flight changes are subject to a $change feePlease know that this practice is an industry standard, and this value is competitive compared to what many other airlines charge I see that our reservations agents were able to refund your bag fees in the amount of $Please allow 5-days for these funds to be in your account, depending on your bank's practices I'm really sorry that you are disappointed with our resolution in this matterIt is never our intention to be insensitive to our customers when unfortunate circumstances occurHowever, in fairness to all customers, it is important for us to remain consistent Kind Regards, *** Customer Relations Specialist Frontier Airlines

07/09/03:PM Hello *** We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond I have taken a look at your reservation and I see that you were given a Frontier credit in the amount of your entire reservation, baggage fees included, less the $cancellation feeYour credit is in the amount of $and must be used by October 1st, or the credit will be forfeited The refund policy is available on our website on the travel policiessection under travel information tabUnder the cancel a ticket section, it states that for customers that would like to cancel their reservation, their ticket will retain its value for days, and the value of the ticket may be applied toward the purchase of a future ticket subject to a change fee of $ To redeem your Frontier credit, go to our websiteand select the flights and dates that you would like to travel onOn the payments screen there is a long rectangular box that says "Have a Frontier credit?" After clicking that box, it will ask you to enter your confirmation number (***) and your email address to add the credit to your reservationYour credit may be used to pay for multiple reservations if it exceeds the amount of your new booking Thank you for choosing Frontier as your travel partner, we hope to see you on a future Frontier flight soon Sincerely, *** Customer Relations Frontier Airlines

Response Email 08/15/08:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Thank you for taking the time to talk to me about your experience with Frontier AirlinesI know you have
had some issue's since the beginning process of your reservation Please know that I am available today to work through everythingCall whenever it is convenient for you after your kids are off for their first day of school Kindly, Customer Relations Frontier Airlines

Initial Business Response /* (1000, 5, 2015/06/30) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
Please accept my apology for any inconvenience you experienced when your flight
from Seattle on March 23, was delayedPlease know, we take great care to operate a safe and on time airlineIt is never our intention to disappoint passengers
In the process of operating scheduled service over many different route segments each day, an occasional mechanical malfunction, adverse weather or other interruptions to routine performances are unavoidableThis is a situation faced by all airlines and, try as we might, no air carrier can guarantee that all flights will depart or arrive on scheduleMy research indicates that the flight was delayed due to earlier weather in Chicago resulting in the need to schedule new crewBecause this was due to weather and not within our control compensation was not providedIf you choose not to travel due to the extended delay a refund could be requestedRespectfully a partial refund would not be provided
It is our goal to keep passengers *** during delays and are disappointed this was not the case with your delayI am sorry for any misinformation regarding any compensation being provided for your uncontrollable delayPlease be assured your comments have been made available to Seattle station management
We did receive your email incident number XXXXXX-XXXXXThis was responded to by customer relations agent Kevin on April 13, 2015, however it appears that the email address may be incorrect and therefore undeliverableThe email address is ***@gmail.com
Your business is very important to usWe hope to have the opportunity to restore your confidence in our service onboard a future flight
Sincerely,
***
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/07/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Our impression from talking to customer service was that this was considered a "controllable delay", therefore we were promised compensationIt is very disappointing that we have now been informed that we won't receive anything, after being told that day as well as by other staff following that day, that we would receive an email with compensation
It seems unreasonable that small weather delay in Chicago (Chicago's airport that day showed an average hr delay), resulting in Frontier rescheduling crew is considered an "uncontrollable delay"Those representatives we spoke with must have considered it controllable based on the circumstances (since they told us we would receive compensation)I don't understand how Frontier could schedule crew so precisely that a small delay due to weather would result in such a long delay for our flight, and be considered "uncontrollable"I understand that delays happen to all airlines, and weather is outside of the airlines controlHowever, other flights to/from Chicago that I saw were not as drastically impactedCrew scheduling is within Frontier's control, and should be done in a way that accounts for at least small delays, especially considering that on average ~25% of all flights leaving Chicago are delayed
I understand Frontier views this as an "uncontrollable delay", but that is very disappointing since we were led to believe at the time that this was considered "controllable" and we therefore expected compensationBecause we were misled about the compensation for our delay, and Frontier is not willing to provide anything at this point, I will be hesitant to book any future flights with Frontier
Final Business Response /* (4000, 9, 2015/07/19) */
Dear Ms***,
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns,
I understand your concerns in regards to the earlier weather delayAll flight crews are limited in flying time and are required by the *** to have a certain amount of rest in between flights due to safety reasonsIf a crew is delayed for any reason, the time they are waiting still counts as hours workedWith weather delays, this can affect many crew members from one day to the next requiring them to rest between flightsOur number one priority is safety for our passengers *** crew and periodically our flights have to be delayed due to this reason
In reviewing the flight information no compensation was provided to any passenger ** the flight for the cancellationAgain I do apologize for any misunderstanding regarding the reason for the delayAs a customer service gesture, we have issued an electronic voucher in the amount of *** which can be applied towards your next *** Airlines flight
To redeem your voucher, visit www.flyfrontier.com and go through the flight booking processWhen you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number:
*** *** ***
*** *** ***
This voucher must be redeemed by *** *** 2015, but you do not have to travel within this timeframeFuture travel may be booked out as far as *** schedule allows
We look forward to welcoming you aboard a future *** Airlines flight
Kindly,
***
Customer Service
*** Airlines
***
Electronic Vouchers:
A few more things to know about the voucher:
It's not redeemable for cash
It's valid for days from the date of issue and may not be extended
It may not cover the entire value of the purchase
It may be used only once, so there will be no remaining value after redemption
It's not transferable and may only be redeemed in the name of the passenger ** whom it was issuedThe name on the new reservation must match the old reservation exactly
It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges

Response Email 02/25/05:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond Schedules I understand you're flying with us because you have somewhere to be at a certain
timeThat's a reasonable expectation! I know changes to your plans can be frustratingSome updates are necessary for operational purposes, and can even reduce costsWe appreciate your cooperation as these changes will allow us to pass the savings on to our customers by continuing to offer the lowest fares in the industry What We Can Do I do see that through your previous conversations with our Reservations Department, $was refunded to the card ending in xxxx I also see that the rest of your reservation was originally paid for with Frontier travel vouchers, with each voucher in the amount of $In situations like this, when a flight is cancelled, we must return payment in the form that it was originally made, which would be vouchers in this caseI see that as a courtesy, new vouchers were issued in the same amount of $each This brings the total amount of money returned to you to the desired $507.20, as well as $vouchers each issued to both you and *** I have listed all of your voucher numbers and further voucher redemption information below for your reference *** *** ($198): xxxxxxxxxxxxxxxxx *** *** ($100): xxxxxxxxxxxxxxxxx *** *** ($100): xxxxxxxxxxxxxxxx *** *** ($198): xxxxxxxxxxxxxxx *** *** ($100): xxxxxxxxxxxxxxxx *** *** ($100): xxxxxxxxxxxxxxxx Come Back Soon I recognize that this does not change the time lost or the inconvenience which you experienced, but I do hope that this will be a satisfactory resolutionPlease let me know if you have any further questions or concerns regarding this issue Regards, Customer Relations Specialist Frontier Airlines

Response Email 02/16/07:PM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond SchedulesI understand you're flying with us because you have somewhere to be at a certain timeThat's a
reasonable expectation! I know changes to your plans can be frustrating and although schedule changes are an industry practice, here at Frontier Airlines we make every effort to minimize these changesSome updates are necessary for operational purposes, and can even reduce costsWe appreciate your cooperation as these changes will allow us to pass the savings on to our customers by continuing to offer the lowest fares in the industry.We Care About YouI am glad to see that the members of the reservation XXXXXX have received vouchers for the schedule changeI am sorry that the members of the reservation XXXXXX had not yet been issued vouchersAs a gesture of apology for the schedule change you experienced, I have issued each member of this reservation a $100 voucher to use when booking a future Frontier flight ***: xxxxxxxxxxxxxxxxxxxx ***: xxxxxxxxxxxxxxxxxxxx *** Jr: xxxxxxxxxxxxxxxxxxxx ***: xxxxxxxxxxxxxxxxxxxx ***: xxxxxxxxxxxxxxxxxxxx ***: xxxxxxxxxxxxxxxxxxxx Your vouchers expire on May 15, 2018, but you do not have to travel within this time frameTravel just has to be reserved before the expiration dateFurther voucher redemption details are below.Come Back SoonI apologize again and highly encourage you to give us the chance to impress you on your next flightI'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier Airlines

Initial Business Response /* (1000, 6, 2015/11/13) */
***,
At the request of the reservation department I have verified that this was a chartered flightYou indeed flew on a Frontier Airlines aircraft with a Frontier crew but as far as any information that was provided to the passengers
that would all be generated from the agency that you booked withIn this case that agency was Apple
I do understand that your frustration is directed at the agents that informed you to go the International terminal but you understand, the information they provided you is the exact information that is provided to them from the booking agency
All information as to what time a passenger should have been clearly made available to you from AppleThis is to include departure terminal and what time a passenger should show up to checked in for a flight, domestic or international
After a review of the circumstances respectfully, I will not honor any request for a refund or reimbursement of any amount
As a one tine gesture goodwill for all of the inconvenience and stress I will provide you with a $travel voucher, which can be use toward the purchase of a future Frontier flight
Your voucher can be redeemed one of two ways:
**To redeem your voucher you, visit www.flyfrontier.com and go through the flight booking processWhen you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number
**Or by calling our Reservations Center at XXX-XXX-XXXX
Your travel voucher information is as follows:
Name: *** ***
Voucher number: XXXXXXXXXXXXXXXXX
Redeem by: 2/1/
Respectfully,
***
Customer Relations Specialist
Frontier Airlines
***
Terms and Conditions for Electronic Travel Vouchers:
-The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticket
-Changes may be made to a reservation but are subject to any applicable fees, depending on the type of ticket purchased
-Valid for months from the date of issue and may not be extended
-Nontransferable; may only be redeemed in the name of the passenger to whom it was issued
-Can only be used once; does not retain any residual value
The Voucher cannot be:
-Applied toward the purchase of Travel Insurance or STRETCH seating
-Applied toward baggage fees, change fees, or other charges
-Combined with any other voucher, promotion, or discount
-Used with group travel

Initial Business Response /* (1000, 6, 2015/11/13) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
Please understand we have a strict minute cut offWe advise of our cut off
while making your reservation, on the receipt we send, on the reminder email we send the day before your flight as well as on our web siteOur kiosk time stamp shows you attempted to check in at 6:for a 6:flight, minutes before departureIt's not based on what time the flight departed, it's based on the schedule time of departureWe must be consistent in policy to be fair to all passengers
I'm sorry we're unable to refund your ticket due to a missed cut off time, you purchased a non refundable ticket
Mr*** *** is unable to reply to every email and he requested *** to respond to your previous emailAs a customer service gesture *** provided a full $credit of your flight waving the $change feeWe look forward to your next flight
Regards,
***
Customer Relations Specialist
Frontier Airlines