Frontier Airlines, Inc.

09/21/11:AM Hello ***, We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns I am sorry that you are not satisfied with our resolution to this issue. When you booked your ticket with
Frontier Airlines you agreed to the terms and conditions as defined in our policies which are prominently displayed on our website. It is very clear that carbag charges are non-refundable as disclosed here General CarInformation I am sorry that you may not have been aware of this policy since you booked with Expedia.com but unfortunately the policies apply to all ticketed passengers regardless of how they booked their reservation. Again, your voucher will remain in our system until its expiration date on 12/13/should you wish to use it Best wishes, *** Customer Relations Frontier Airlines

Dear Ms***,
Thank you for sending a follcontact to Frontier Airlines Central Baggage Service office regarding a baggage issue you encountered in April
Interim expense reimbursement for clothing or toiletry items purchased during the delay of a bag is normally processed at the
airport office handling your claim, with the submission of your receipts
If the expense reimbursement is still outstanding, you may scan and email your receipts to: ***, for review and processing
If you have any questions regarding this, Central Baggage Service may be reached on: ###-###-####, for assistance
We appreciate your business and we apologize for the inconvenience you experienced
Sincerely,
***
Frontier Airlines, Inc
Central Baggage Service

Response Email 08/14/07:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.Safety is Our PriorityI understand you're flying with us because you have somewhere to beThat's a
reasonable expectation! Delays can be frustrating, but safety is our top concern and periodically our flights have to be delayed due to this reasonPlease accept my apology for the unexpected interruptionThe delay was due to Air Traffic control and weather concerns in the *** area and we must always adhere to advisements from the Airport Customer Service is KeyFrontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than thatCertainly our agents at the booth could have been more helpful and courteousNevertheless, I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeatedWe Care About YouIt is important for us to keep good relationships with customers like youIn an effort to make things right, you were issued a voucher of $to use towards future travelYour voucher expires on November 14th, 2017, but you do not have to travel within this time frameTravel just has to be reserved before the expiration dateFurther voucher redemption details are below Voucher: XXXXXXXXXXXXXXXXX Hotel/Ground Transportation Although in this situation I would not be able to help compensate for your hotel stay, I would be able to help you with the $expense for a train to get back to ***Please simply email in an attachment of your receiptsI'm sorry for any inconvenience you faced.Come Back SoonI recognize this does not change the time lost and inconvenience, but I hope you will choose to fly with us againI'm confident your next experience with us will be a good one!Regards,Customer Relations SpecialistFrontier Airlines

Response Email 08/16/06:PM Hello ***, I'd be more than happy in assisting *** with the extension of an expiration date for her voucherHowever, in order to do so I need more information regarding her flightIf you can provide me with her full name, confirmation
number, and city to which she was traveling, I can access her flight to provide *** with the $voucher she is requesting with validity for a year Kindly, Customer Relations Specialist Frontier Airlines

02/24/03:PM ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.Frontier does not refund for missed flights as a result of arriving at the airport lateAn exception was made in your case, and you received flight credit in the form of travel vouchersI'm afraid vouchers are our only means of providing you with a travel credit for the flight you missedRespectfully, we must deny your request for a refundHowever, as an exception due to the extenuating circumstances concerning your health, complicated by the limited seasonal schedule, I have been approved to extend your vouchers for one full yearThis is far and above our policy of days, keeping in mind you have already received one day extensionI have taken the liberty to combine both $vouchers into oneThis way you could book multiple names in one reservationIf you prefer to leave them separate, I can re-issueYour new $voucher (18753077504300001) must be redeemed before March 1, Be advised that a third extension will not be possibleUnfortunately there is nothing that can be done about the limited seasonal schedule in MontanaIf you find you will not be able to redeem your credit within a year, I can offer you a name change to someone elseI hope you will be able to book with us in the futureKind regards, ***Frontier AirlinesCustomer Relations

Initial Business Response /* (1000, 5, 2015/05/25) */
***,
Thank you for contacting Frontier Airlines Customer RelationsWe have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
I am sorry for the
inconvenience that the delay of our flights & caused you when you traveled with usMy research indicates both flights were delayed due to maintenance
As you can imagine, flight irregularities can be very challengingThe decision to delay or cancel a flight is not an easy onePlease know, we take great care to operate a safe and on time airlineIt is never our intention to disappoint passengers
In the process of operating scheduled service over many different route segments each day, an occasional mechanical malfunction, adverse weather or other interruptions to routine performances are unavoidableThis is a situation faced by all airlines and, try as we might, no air carrier can guarantee that all flights will depart or arrive on schedule
When a customer misses their connection flight, we will protect them on the next available Frontier Airlines flightIf a passenger decides to find alternate transportation on their own, Frontier does not assume liabilityAs is the case with all delays and cancellations, we are unable to assume liability for additional incidental or travel-related expenses
My records indicate you did take flight to La Guardia on 5/5/As is the case with all tickets that have been flown, your ticket is not refundable once it has been utilizedI have determined you were issued flight vouchers, one for $and one for $The $voucher was issued based on the time you left Las Vegas and did not include your delay in DenverThe correct amount of compensation that should have been issued for that flight is $since you missed your connection in Denver
Our compensation is based on a time oriented matrix in relation to the ticket type of each passenger, compensation is not negotiableFrontier Airlines does not issue monetary compensation for delays or cancellationsYou may review our Compensation Chart and our Contract of Carriage at www.flyfrontier.comThis information is available for all passengers ** review before purchasing a ticket
Although I cannot issue monetary compensation, I would be more than happy to allow a onetime name change on your voucher and waived the fee to allow you to gift your vouchers to a friend or family member if you are unable to use them
Please advise what you would like to do with your vouchers before the amount is changed, so that all changes can be made a the same time
Thank you for taking the time to write
Sincerely,
***
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Keisha,
I know you have XXXXXXXXXX of these same complaints which is why you initially don't offer refundsHowever, I do not accept the response for the following reasonsI have thoroughly gone through other complaints against Frontier Airlines on the Revdex.com and have read the resolutions as wellYou do offer monetary compensation to passengers who have been inconvenienced severely
Your reason for "plane maintenance" is given in about 70% of these complaints with the Revdex.comIts just not acceptableYou charged me $for a flight that did not occur during the time period statedNot even closePlane maintenance is the ONE thing that is completely within an airline's control and should be scheduled to not inconvenience the passengerI missed a FULL day of work and had to take a PTO day because Frontier was incapable of scheduling their plane maintenance accordinglySo not only did you take my money, you also decided to issue me a $flight voucher so I can fly your airline again?!! That makes absolutely no sense! Both of my flights on BOTH days were severely delayed! Its not acceptable
If you are going to issue me a flight voucher, why not refund me my money?! A refund would be the HONORABLE thing to do instead of trying to force me or a friend or family member to fly your airline again! I neeeever want to fly frontier again! Ever! And I think given the circumstances that's a reasonable feeling to have!
This entire situation is Frontier's faultNot mineI did absolutely nothing wrongIf I could have gotten a plane ticket from vegas to NY on the SAME DAY for under $(like thats a realistic expectation) I would have done that!!! But out of times, thats not the caseAnd frontier knows that! Which is why you have that stupid policy that if we accept your new "arrangement" you dont want to issue a refundIts BS to treat your customers that way!
I want you to refund me my money and cancel my flight vouchersI would never give them to a family member or friend only for them to encounter the same experienceYour yelp page has reviews of which give you star! Your Facebook page is filled with comments that say "dont fly frontier!" or "worse customer service ever!"Your page on Consumeraffairs.com has reviews of which rated you star! Your page on airlineratings.com received a rating of out of 10! Again, whyyyyyy, knowing what I know now and based off of actual experience with you, would I want to fly your airline again and/or give the voucher to a friend or family member? Please issue me a full refund
Final Consumer Response /* (4200, 12, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not happy at all with your resolutionI think its sad that Frontier chooses to provide very limited customer service options that only benefit themSince I spent my hard earned money I will accept your name change offer and the increase to $for my second voucher and give them away to a co-worker in an auction at my company eventI do not have the name of the person at the moment, so I will notify them of the ridiculous $charge as well as the HIGH risk of flying Frontier Airlines
Final Business Response /* (4000, 14, 2015/06/17) */
***,
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns
The Name Change fee is only $I will increase the voucher to $
The new voucher number is:XXXXXXXXXXXXXXXXX
Amount: $
Expiration date: 8/5/
I have also extended the expiration datePlease let me know if there are any issues
Regards,
***
Customer Relations Specialist
Frontier Airlines

Initial Business Response /* (1000, 5, 2015/07/24) */
Dear Ms***,
We have received your correspondence as submitted to the *** and appreciate the opportunity to address your concerns
Please accept my apology for any misunderstanding with what optional services are available with the
Economy fare and your 3rd party bookingEconomy fares do have a fee to carry-on, check a bag and select a seatThis allows passengers ** keep the fare as low as possible only paying for the service important to your travel
If you choose not to select a seat one is assigned day of departure from availabilityWhen booking with 3rd parties this information is typically noted on the trip summary page under "Important Information" that pre-reserved seating is not available and seats are assigned at check-inYou can also find information on our website at http://content.flyfrontier.com/travel-information/seating-options?_ga=1.XXXXXXXX...⇄ the seats purchased would not be refundedInformation regarding travel with us can be viewed at http://content.flyfrontier.com/travel-information and our reservations department is available to answer any questions 24/at XXX-XXX-XXXX prior to purchasing
When checking in online or at the kiosk you are prompted regarding paying for baggageThe free personal item information is provided as well as carand checkedIn reviewing the reservation I can see that the additional carcharge *** your father paid has been refundedThis was processed on July *** to the card ending in ***
Your business is very important to usWe hope to have the opportunity to restore your confidence in our service onboard a future flight
Sincerely,
***
*** *** Specialist
*** Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** is so much better! They have reasonable rates, no hidden fees, and good customer serviceI will not fly Frontier again
I am glad they refunded my Dad's moneyOtherwise, I'd have had to pay even more money for their mistakesBut I still feel that they should have refunded the money that I paid for seat fees
The web site is not clear and in fact implies that if you don't buy a seat ahead of time, it will cost you more on the day of travelI did not find the page where it said you could sit in the leftover seats for free until after they responded to my complaint, which was after I had already paid the seat feesBy then, they insisted that no fees that already had been paid could be refundedeven if you hadn't used the seats yet, and they presumably could still be released for someone else to use themI would have been willing to cancel the seat reservations for the return trip in exchange for a refund, but that was not an option
I still feel that their website is difficult to navigate, their fee charts are misleading, and their fees are excessiveMoreover, their response to my complaint was insensitiveThe closest they came to an apology for their impenetrable web site and excessive fees before I contacted the Revdex.com was to tell me that they were "disappointed" that I was not happy with their response after they had told me they could not offer me any sort of refund*They* were "disappointed"...? as if I did something wrong by not being happy to be told that although I didn't need to pay the fees to begin with, there was no way they would refund them? Justwow
I am "disappointed" in their customer service and will not fly this airline again
And even after the Revdex.com complaint, they still are not offering even a partial refund, but are just reiterating the same information about seat fees that they have already sent to me, and which remains difficult to find on the website unless you have the link and know where to look for it
In short, they've done nothing to resolve my complaint, and I still feel that I have been overcharged for "seat fees" that I should not have had to pay and would not have paid if I had known, before paying, that there was an option not to pay
When they file bankruptcy, I won't be surprised
Final Business Response /* (4000, 13, 2015/08/21) */
Dear Ms***,
We have received your rebuttal as submitted to the Revdex.com, as well as your detailed response to Customer Relations Specialist ***We appreciate the opportunity to further address your concerns
We regret your disappointment with our position on this matterAll the policy that has been quoted in previous responses is accurateWe understand that your experience was negative, and we respect your right to express this with whomever you choose
Please know that if a complaint with the Revdex.com receives a rebuttal we obligated to submit a response which we also email directly to the passengerI apologize for any additional frustration that may create
We hope to fly with you in the future under more favorable circumstances
Kind regards,
***
Customer Relations Specialist
Frontier Airlines
Final Consumer Response /* (4200, 15, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is still not resolvedIt likely never will beHere is what keeps happening, though, and is leading me to become very frustrated with the Revdex.com:
* Revdex.com sends me an email stating that Frontier has sent a response to my complaint and that, if I don't respond, Revdex.com will "assume" that I am satisfied with Frontier's response
* I read Frontier's response, which reiterates things they have already said and says some version of "We are not ever, ever, ever, going to give you a refund because we don't care that we took your money for nothing."
* I respond on this site that I am not satisfied with this response and that only a refund of my wrongfully taken money will make me satisfied
* Revdex.com sends me an email stating that Frontier has sent a response to my complaint and that, If I do not respond, Revdex.com will "assume" that I am satisfied with Frontier's response
* I read Frontier's response, which again reiterates the same things that they have already said (or, on one occasion, added new stuff that was a blatant lie), and then says some version of "We are not ever, ever, ever going to give you a refund because we don't care that we took your money for nothing."
* I respond on this site that I am not satisfied with this response and that only a refund of my wrongfully taken money will make me satisfied
* Revdex.com sends me an email stating that Frontier has sent a response to my complaint and that, if I do not respond, Revdex.com will "assume" that I am satisfied with Frontier's response
* I read Frontier's response and it is more of the same
I am tired of playing this gameHow do I convince Revdex.com to close it out as "unresolved"? Or is that not possible? Is that how the Revdex.com gets its high percentage of "claims resolved satisfactorily"? It just keeps doing this until the unsatisfied customer gives up and lets Revdex.com mark it as "resolved satisfactorily?"
Please, mark the complaint closed and customer NOT satisfiedThe only thing that would have made me satisfied with Frontier's response at the beginning of this process was a refundAt this point, even that would not make me satisfied because I have wasted countless hours on this and have seen just how completely irrational and uncaring their customer service department isI will NEVER fly Frontier airlines againIf it were the last airline on earth, I would choose to drive, take the train, take the bus, or even walk before flying with them againAnd on the other hand, they have said they will never, ever, ever give me a refundSo even if I felt that a refund would cause me to be satisfied, it is not going to happen
Please make this process stop, and with this complaint marked unresolvedThank you very much

02/17/10:AM Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond My records indicate that the tornado did not impact the operation of your flight, which was able to depart and arrive according to
schedule You may change or cancel your flight within hours of booking without any change or cancellation feesOtherwise, flight changes are subject to a $change feePlease know that this practice is an industry standard, and this value is competitive compared to what many other airlines charge I see that our reservations agents were able to refund your bag fees in the amount of $Please allow 5-days for these funds to be in your account, depending on your bank's practices I'm really sorry that you are disappointed with our resolution in this matterIt is never our intention to be insensitive to our customers when unfortunate circumstances occurHowever, in fairness to all customers, it is important for us to remain consistent Kind Regards, *** Customer Relations Specialist Frontier Airlines

Dear Ms*** We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concernsOur Frontier Airlines Master Card program is handled by *** (*** Bank ***)For your security, we do not have any access to your credit card information other than the number of miles sent to us from Master CardUntil we are instructed to add miles by ***s we are not able to do anythingAgain, we have reached out to them for more informationWe appreciate your understandingKind regards, *** Customer Relations Specialist Frontier Airlines

03/01/02:PM Dear ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondAccording to our previous emails with you, we apologized for the poor service and communication you and your brother received during his
flight diversion to PhiladelphiaWe also advised you of the reason why we are unable to refund your brother's ticket and I must respectfully advise you the sameIt is unreasonable to justify a refund of a ticket when we provided miles of the miles that you paid for and providing the rest of the distance of miles by busI'm sorry that your brother did not communicate this with you or choose not to wait for the bus in order to save you the trip to PhiladelphiaWe regret that he is not interested in using the $travel voucher that was issued as a gesture of apology for the delayIf you would like to reconsider your decision, we will consider increasing the amount to represent your expense of driving to PhiladelphiaAlthough we cannot compensate for your time, we will consider your expenses upon receipts for tolls and gas. Thanks for your understanding and I hope to hear back from you soonSincerely, ***Customer Relations SpecialistFrontier Airlines

Response Email 08/18/12:PM Hello ***, We have received your correspondence as submitted to the Revdex.comI apologize for any misunderstanding in Frontier's pricing policy and appreciate the opportunity to explain.Optional Travel ServicesI can imagine your
frustration when you were advised that here at Frontier, we charge for optional travel services such as use of overhead bin space, or pre-selecting a desired seat in advanceI understandHere at Frontier, we know that above all else, our customers want low fares and our focus is to provide the lowest fares that get you from point A to point BSelling tickets at prices as low as ours and then charging for options allows customers to fully customize their travel experience.Explanation of Fees• SEATS- Although prepaying for a seat is the only way to guarantee your desired seating location, this fee is never requiredYou always have the option to take whatever remaining seat is available, on the day of travel, free of charge.Total DisclosureWe work hard to ensure everyone knows what to expect before making their purchase with usWhen booking directly at Frontier Airlines we fully disclose our fees via multiple pop ups that inform guests of all anticipated costs before getting to the payment pageWhen on the seat selection page, if you select 'Continue' with out selecting seats, the website will prompt you wit a box asking of you would like to choose your seats or you can select 'No ThanksI'll take whatever.' What I Can Do Unfortunately, since you purchased and sat in your pre-selected seats I am unable to offer you a refund of your seatsHowever I would like to offer you two electronic vouchers in the amount of $each, which can be applied towards your next Frontier Airlines flightThese vouchers must be redeemed by November 15th 2017, but you do not have to travel within this timeframe *** ***: XXXXXXXXXXXXXXXX *** ***: XXXXXXXXXXXXXXXX Future travel may be booked out as far as Frontier's schedule allowsFurther voucher redemption details are below.Come Back SoonWe appreciate your feedback concerning our seat fees as we are always seeking ways to improve as an airlineI'm confident your next experience with us will be a good one! Regards,Customer Relations SpecialistFrontier Airlines

Due to the behavior of your team out of Atlanta and the fact of me waiting in a line that could've been served instead of the staff flirting and standing around I want a refundI could've been checked in but, your staff decided to do everything except for they're jobsThis generic answer will not work

01/02/10:AM , Hello ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI regret to hear about the lack of correspondence you have received, but I appreciate the opportunity to address your concerns
I am respectfully unable to refund the change fees you incurredMy records indicate that you were unable to travel as originally scheduled, as the contents of your baggage violated federally regulated TSA policiesAdditionally, we are unable to assume liability for the incidental expenditures you experienced while making phone calls from your hotel I am, however, able to refund both baggage fees, as a gesture of apology for our mistakeI have refunded $to ***'s *** ending in ***You should see these funds returned to the account in 7-business days, depending on your bank's practices Thank you again for your commentsAs Frontier employees, we care about our customers and want you to choose our airline with confidenceWe're continually seeking and implementing ways to improve our service, and your feedback helps us continue this processWe value you as a customer and look forward to serving you aboard a future Frontier Airlines flight Kindly, *** Customer Relations Specialist Frontier Airlines

02/19/05:PM ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondWe're committed to providing our guests a better travel experience and are sorry we did not provide the level of service necessary to fulfill
that commitmentI apologize for any miscommunication, inconsistency and unprofessional customer service that may have occurredAll passengers may board with one free personal item to go underneath the seat in front of them( think purse, lap top bag, small back), not to exceed 8" height x 14" width x 18" lengthFrontier does charge a fee for use of the overhead bin space.http://content.flyfrontier.com/travel-information/baggage/ Your comments will be shared with the Denver Station manager regarding the bag inconsistency and the New Orleans Station manager regarding the poor customer service with seatingManagers are asked to review all feedback and use it for training purposes, to implement product and service enhancements, or take corrective actionAll communications, both verbal and written, between Frontier Management and our employees are necessarily proprietaryYour request for refund or reimbursement of the flight home has been denied as Frontier does not give refunds or reimbursements on flights that have been takenYour records indicate you did take the flightThe refund of bag fees also have been denied as the fee was correct and bag fees are non-refundableAs a gesture of apology for the poor customer service and inconsistency with the bag fee I have issued you and Tammi each a $electronic travel voucherTo redeem your voucher, visit www.flyfrontier.com and go through the flight booking processWhen you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number: 18***200001(***), 18***500001(Tammi)The vouchers must be redeemed by August 23, 2016, but you do not have to travel within this timeframeFuture travel may be booked out as far as Frontier's schedule allows.I regret your reluctance to fly with Frontier Airlines again, and hope for the opportunity to restore your confidence in our services.Kindly,***Frontier AirlinesCustomer Relations

08/26/08:AM Dear *** ***, We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respondI understand your disappointment with inaccurate information an agent provided to youI'm sorry about how that affected your
decision to wait for our delayed flight and not make alternate travel plans Apologies I'm disappointed to hear about your experience when you called back to request a refund for the fare you used for completed travel with usWhile our agents were unable to accommodate your request for a refund, we expect them to remain professional and apologize that wasn't your experience. We Can Do Better! We have made your comments available to our Customer Service management team for training purposesYour comments and those from other passengers help us to identify areas that need to be improved and we're grateful for your feedback Our Regrets While we're able to refund the unused portion of a passenger's fare when we incur excessive flight delays, we aren't able to do so when our passenger uses their fare to travel with us Under our Section Limitations of Liability, Paragraph A Consequential Damages of our Contract of Carriage - The purchase of a ticket does not guarantee transportationFrontier is not liable for any indirect, special or consequential damages resulting from the performance of transportation, delay in performance or failure to provide transportation of passengers and other incidental services whether or not there was prior knowledge that such damages might be incurredThe absolute limit of Frontier’s liability for failing to provide transportation will be a refund of the amount paid for the corresponding ticket Your request for a refund of your fare for travel between Phoenix and Atlanta has been reviewed and is deniedWhile we're disappointed that you weren't able to enjoy the use of your hotel reservation at your destination, we are unable to assume liability for missed events We Value Your Business Thank you for choosing to fly with usWe hope to have an opportunity to welcome you on board again and will work to make sure your next experience is a better one Kindly, *** Customer Relations Frontier Airlines

Initial Business Response /* (1000, 6, 2015/11/13) */
Dear Ms***,
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns
Please understand we have a strict minute cut offWe advise of our cut off
while making your reservation, on the receipt we send, on the reminder email we send the day before your flight as well as on our web siteOur kiosk time stamp shows you attempted to check in at 6:for a 6:flight, minutes before departureIt's not based on what time the flight departed, it's based on the schedule time of departureWe must be consistent in policy to be fair to all passengers
I'm sorry we're unable to refund your ticket due to a missed cut off time, you purchased a non refundable ticket
Mr*** *** is unable to reply to every email and he requested *** to respond to your previous emailAs a customer service gesture *** provided a full $credit of your flight waving the $change feeWe look forward to your next flight
Regards,
***
Customer Relations Specialist
Frontier Airlines

Complaint: ***
I am rejecting this response because: I disagree with the proposed resolution being appropriate
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
because no where on there website does it show for online baggageI will never fly frontier again and further more I will tell all my friends and post it on websites not to fly frontierYou can fly southwest and get carry on free and up to two bags on the plane for free as wellthis will go viralThanks anyways

Complaint: ***
I am rejecting this response because: Poor planning on your part should not incur financial, work and time related deficits on my partOne to two agents at a gate when you have a cancelled flight of over passengers is terribly insufficient staffing, assuming about minutes per passenger (in some cases it was a lot longer) this is 7.5h for the whole plane (which is about what it took)Then when I get to have my 'turn' I am not given a food voucher, you don't refund all of my costs (your check has still not arrived, and my credit card bill is due hence more fees). My first contact with you was on the 18th September, followed by another on the 19th then the 21st, 22nd etca response to an email on the 29th is more than days since the cancellationThis is truly representative of your customer 'service'.Of course I am dissatisfied with this, I am over $out of pocket and have spent more time and effort on something that shouldn't legally be allowedPerhaps, to be fair to all your customers, you should have better ability to re-book a person's trip than a two day delay and/or a full reimbursement should that be the best you can do
Sincerely,
*** ***

Complaint: ***
Disappointed that Frontier has not changed their mind in supplying for days at the hotel after filing the complaint. Only one day compensation is being supplied and no voucher used for this flightAlso no other voucher supplied for their cancellation as stated by the corporate office. This airline did not hold up to their services nor treated their customers with honestyI can see why they have a rating and a C grade level thru Revdex.comWill be waiting for their partial payment.
Sincerely,
*** ***