Frontier Airlines, Inc.

11/01/2016 04:59 PM [redacted]   We have received your multiple emails, along with this newest correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Reimbursement Request As I previously communicated to you, our policy is that you must be...

checked-in, not just in the line, 45 minutes before your departure time. A situation like this is why we recommend you arrive 2 hours before your scheduled departure. If the line was only 20 minutes long as was stated, you did not give yourself enough time to check in for your flight. Although Frontier did no wrong in denying your late boarding, as a one time customer service gesture we have approved to refund your return flight only, as well as any bag charges that were incurred on that flight. The total refund is $194.30. Allow 4-6 weeks for processing and delivery of your refund check. Please respond with an address of where you would like to receive the check.   This response represents our final resolution for this concern.   Regards,   [redacted] Customer Relations Frontier Airlines

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
First, we sincerely apologize for the unpleasant experience you had with us recently...

when you flew to Tampa and back.
We are very disappointed to hear that due to the long lines in Denver, that you were unable to take your original flight with and had to be rebooked on a later flight with a change fee applied. Our agents are trained to assess their lines appropriately so that lines do not get too long and cause customers to miss the 45 minute cutoff we have in place. We regret that this did not happen in this case.
As a customer service gesture for this situation, I have set up a refund of the $150 change fee you had to pay that day to fly later with us. Please allow 7-10 business days for the refund to be processed and credited back to you.
In regards to your return flight, I would like to apologize for the cancellation of flight 297 to Denver. As you can imagine, flight irregularities can be very challenging. The decision to delay or cancel a flight is not an easy one. We have a team of specialists who continually monitor our entire system and make decisions regarding irregular operations. They decide the best possible arrangement for all involved, given the circumstances. Please know, we take great care to operate a safe and on time airline. It is never our intention to disappoint or inconvenience our passengers.
Normally, for controllable cancellations, the station is responsible for providing hotel and meal accommodations for overnight stays. However, in this case, if you could please scan and attach the receipt for the hotel in response to this email, I would be happy to review that for reimbursement.
I understand it must have been very frustrating to have your flight the next morning also delayed. Along with our sincere apologies, you were issued electronic vouchers in the amount of $200.00 each, which provides a discount on your next Frontier Airlines flight. To redeem your vouchers, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher numbers: [redacted] - XXXXXXXXXXXXXXXXX, [redacted] - XXXXXXXXXXXXXXXXX. These vouchers must be redeemed by July 28th, 2015, but you do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows. While we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us again.
Respectfully, we will not be able to provide you with reimbursement for missed wages as we are not liable for missed events or work due to flight disruptions. Nevertheless, Please be assured that your comments have been forwarded to our Customer Service and Flight Operations department for internal review and future consideration.
Thank you again for your comments. As Frontier employees, we care about our customers and want you to choose our airline with confidence. We're continually seeking and implementing ways to improve our service, and your feedback helps us continue this process. We hope to have the opportunity to restore your confidence in our service onboard a future flight. I look forward to hearing back from you regarding the hotel receipts.
Kindly,
[redacted]
Frontier Airlines
Customer Relations Lead
Initial Consumer Rebuttal /* (3000, 12, 2015/07/20) */
[redacted]Document Attached[redacted]
No, this has not been resolved.
Requested:
1. Two round trip airline tickets (1 per passenger).
[redacted] Response: Denied Request
Requested:
2. Tickets not be restricted to [redacted] Airline, but redeemable on airline of our choosing.
[redacted] Response: Denied Request
Requested:
3. Reimbursement of the penalty fee we were charged to reschedule our original flight from [redacted] to [redacted] Response: Reimbursed [redacted] as requested.
Requested:
4. Hotel cost reimbursement in full (for evening of flight cancellation).
[redacted] Response: [redacted] has addressed the issue by providing an alternative method to submit receipt, but this is still in process. We expect to receive FULL reimbursement, because this was the least expensive of all the hotels we contacted that still had an available room.
Verification of payment in place of original receipt has been sent (via email to [redacted] Airlines Customer Relations [redacted]).
5. Lost wages [redacted] - Represents total dock in pay for two days ([redacted]). Does not represent total days of bed rest to recover from stress on back injury.* Does not include [redacted]'s lost wages, which are [redacted]
[redacted] Response: Denied Request
The following was included in case description, but I am including a summary to explain why we are asking for reimbursement (#5):

[redacted] made attempts to calmly discuss this (medical condition) with the three [redacted] staff at gate while waiting for information on flight, but he was told that there was nothing they could do (including assistance locating an area to lie down), staff refused request to help connect us with someone that could be of assistance, and then instructed [redacted] to return to waiting area away from the desk. He was the only person at the counter at the time. [redacted] also attempted to call customer service, but was told that he needed to speak with another department that was not available after 11:00am, so he would have to wait until the following day.
Final Business Response /* (4000, 14, 2015/08/04) */
[redacted]
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.
We are sorry to hear that your response has not resolved your concerns regarding your experience with us and the compensation you are seeking.
Respectfully, we do not provide round trip tickets on any airline as compensation for flight disruptions or customer service issues. The vouchers that were provided were the maximum amount of compensation based on the situation. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to remain consistent. I am glad to see that you were able to redeem the vouchers for a flight with us this week.
The reimbursement for the hotel expense has been processed and should be in the mail to your shortly. I hope it arrives soon for your convenience.
As mentioned previously, we are not able to and will not be providing compensation or reimbursement for missed work or wages per our Contract of Carriage. This policy is outlined in section 16, letter H of our Contract of Carriage, which is agreed upon with the purchase of airfare with Frontier Airlines. This contract can be found at: http://content.flyfrontier.com/media/1283/cs_coc629.pdf
Once again, we do apologize that the customer service staff in Tampa may have not been polite or professional in providing you and your husband with assistance. Although our staff does provide travel assistance for passengers with disabilities or injuries, they are not trained to assist with medical situations and recommend passengers seek airport paramedic attention if they are in need. Nevertheless, this does not go without saying that they could have assisted you seeking medical attention and for that we apologize. However, this does not warrant additional compensation or reimbursement for this situation.
Thank you for your time and understanding. We hope that your upcoming trip with us proves to be a better experience for you and your husband.
Kindly,
[redacted]
Customer Relations Lead
Frontier Airlines

Dear Ms. [redacted], As a customer service gesture, we are providing a $100.00 electronic travel certificate as final resolution of your complaint. To redeem your electronic voucher, visit www.FlyFrontier.com and book your flight. On the “Purchase” page, select “Voucher”, then enter the following...

voucher number: [redacted] This voucher must be redeemed by July 12, 2016, but travel may be booked out as far as Frontier's schedule allows. [redacted]Terms and Conditions for Electronic Travel Certificates:-The passenger is responsible for payment of any difference between the value of the certificate and the value of the ticket.-Changes may be made to a reservation but are subject to any applicable fees, depending on the type of ticket purchased. -Valid for 6 months from the date of issue and may not be extended.-Nontransferable; may only be redeemed in the name of the passenger to whom it was issued.The Certificate cannot be: -Applied toward the purchase of Travel Insurance or STRETCH seating.-Applied toward baggage fees, change fees, or other charges. -Combined with any other voucher, promotion, or discount. -Used with group travel -Redeemed for cashOther conditions may apply.If you have any questions please call Frontier Reservations at 1- 801-401-9000 Frontier Airlines apologizes for the damage to your glasses in your bag and the inconvenience this may have caused you. We hope to serve you on a future Frontier Airlines flight, under more pleasant circumstances. Sincerely, [redacted] Frontier Airlines Central Baggage Specialist

05/11/2016 07:57 AM Dear [redacted], I have checked with the Lost and Found at the corporate office to see if we received your [redacted], and with the Cleveland Airport to see if it  could be located.  We do not have the [redacted].    You may check with the Cleveland Airport Lost and...

Found because someone may have found your [redacted] and turned it in there.  The number for Lost and Found is [redacted].  I'm sorry that we were unable to locate your [redacted]. With kind regards, [redacted] Customer Relations

Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Our Apologies I am very sorry to hear about your experience while trying to book on our website and over the phone with our agent for your April 22,...

2017 flight. This report is concerning and I can only assure you this is not the type of service we strive to provide. I am grateful you brought this to our attention, so we can take appropriate measures to ensure your experience is not repeated. I have logged your concern for internal review.   We Care About You In an effort to prove we can do better as a one-time customer service gesture, I have credited your early returns account with 5000 Early Returns points per passenger for a total of 10,000 points.   Early Returns I see that you had two Early Returns accounts. For your convenience, I have combined the two accounts so you will have the benefits of both, in one account. The Early Returns account associated with your Barclays Mastercard will now be your main account number. That member ID number is XXXXXXXXXX.   Come Back Soon I apologize again and highly encourage you to give us the chance to impress you on your next flight. I'm confident your next experience with us will be a good one!   Kind regards,     Customer Relations Frontier Airlines

03/07/2017 12:02 PM Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. I just replied to your emailed request, so I apologize for the duplicated correspondence, but for the sake of logging this resolution...

with your Revdex.com request, I include that here:   "Hello [redacted],Thank you for following up.I didn't realize you have proceeded to complete your reservation after your credit wouldn't apply. As this credit should have been available to you during your time of booking, I am happy to simply apply the voucher I created to your reservation, and credit the value of $171.20 to your card ending in 3659. Please allow 5-7 business days for this to be reflected in your account.I hope this helps to resolve your request, and assure you of the service we strive to provide. I sincerely apologize for the inconvenience of redeeming this credit, but I thank you for choosing Frontier Airlines. We look forward to welcoming you aboard many future flights."   Thank you for your patience and understanding throughout this situation, and please don't hesitate if there is anything else I can process for you.   Kindly,   [redacted] Customer Relations Specialist Frontier Airlines

Dear [redacted] [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns. Our records indicate that Customer Relations Specialist [redacted] responded to your email complaint on December 1st. For your records I have included that email below.

Dear [redacted],
I am sorry for the delay in responding to your concerns.
On behalf of Frontier Airlines, please accept our sincere apologies for the inconvenience our flight disruption caused [redacted] while traveling with us. Our number one priority is the safety and well being of our passengers and crew and periodically our flights have to be delayed due to this reason. However, that does not excuse poor treatment of our valued customers and I have logged your description of how the delay was handled.
My research shows a $100 voucher was issued to each passenger, which can be redeemed online for future Frontier travel. To redeem the voucher, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number: [redacted]
This voucher must be redeemed by 2/16/16, but you do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows. While we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us again
Kindly,
[redacted]
Customer Relations Specialist
Frontier Airlines
[redacted]
Electronic Vouchers:
Are not redeemable for cash.
Must be booked within 90 days from date of issue.
Note: There are no restrictions on travel date.
Are one-time use, meaning there will be no remaining value after redemption.
May not cover the entire value of the purchase. Any remaining balance due must be paid by the customer.
Are not transferable and may only be redeemed in the name of the passenger to whom it was issued.
The name on the new reservation must match the old reservation exactly.
May not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.
I would also add that our Central Baggage team has reached out to you to discuss the baggage delay issue. Please contact them directly if you have any questions regarding that area of your complaint by calling: [redacted] Monday-Friday 8:00am-5:00pm Mountain time.

We hope to have the opportunity to restore your confidence on a future Frontier Airlines flight.

Kind regards,

[redacted]
Customer Relations Specialist
Frontier Airlines

Dear Mr. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Upon receiving your complaint Central Baggage Manager Patty reached out to you. My last update from her was that she had verified your...

baggage fee was refunded on July 22nd, and that she had invited you to submit receipts for any interim expenses you had.
Please let me know if you have any questions.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

02/27/2017 04:51 PM Hello [redacted],Thank you for letting me know about your recent Frontier experience. We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.Our ApologiesI'm sorry to hear how things turned out when you arrived at our...

check in counter. We did not receive reports of our website being down and Frontier has a strict 45 minute cut off. Once a flight is closed, our agents are unable to reopen the flight to print passes or check in baggage. It is never our intent to inconvenience our passengers and I'm sorry you were unable to proceed as planned.Check-InI know first-hand that navigating an airport can be challenging, especially when there are long security lines. It's for that reason that we require passengers and their baggage to be checked in at least 45 minutes prior to departure. It really is a good idea to get to the airport at least 2 hours in advance of your flight. For those times when someone does miss a flight, we can often accommodate passengers on the next available flight by charging a non-refundable change fee. Unfortunately, we are unable to honor your request for reimbursement of the other airline tickets.Come Back Soon! Thank you for letting us know how we can improve. I recognize this does not change the time and inconvenience lost, but I hope you will choose to fly with us again. I'm confident your next experience with us will be a good one!Kindly,[redacted] Customer Relations SpecialistFrontier Airlines

Hello [redacted],   Thank you for contacting Frontier Airlines customer relations. We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Refund I understand that you are looking for a refund instead of the credit for the...

flight you did not take. Please accept my apology for the miscommunication regarding your refund. Our policy states that our fares are nonrefundable unless the cancellation is requested within 24 hours of booking. At this time we are unable to honor your request for a refund, however, what I can do as a one time customer service gesture is to extend the validity of your credit. Instead of the standard 90 days to redeem your credit, I can extend the expiration date a year from the cancellation and you would be able to complete travel as far out as our schedule allows. Please advise if this is what you would like to do.   Once again, I'm sorry about the inconsistent information you received, but I hope this resolution serves you. I look forward to your reply.   Kindly,   Customer Relations Specialist Frontier Airlines

Complaint: [redacted]
I am rejecting this response because:
I was not late checking in; but bluntly disregarded and igonered by staff. 
Sincerely,r
[redacted] - [redacted]

Initial Business Response /* (1000, 5, 2015/05/28) */
[redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
My records indicate you initially filed your complaint with Frontier Airlines on 3/5/15. Our...

agent [redacted] responded on 3/11/15, and advised she would process a refund in the amount of $202.10 for reservation code [redacted] There were several additional emails exchanged between the two of you in regards to the processing of your refund. Please review her last response to you on 5/14/15 below:
This is the response from revenue accounting copied below,
Thank you for the inquiry. This was rejected back from the bank due to the credit card date we had on file. We have changed the date and are resubmitting for refund. I apologize this did not process on 4/16/15 as posted however, when the date of the credit card has expired the system is to overlay with a new date and when I verified the transmission this did not happen. Thus I have manually changed the date and am submitting tonight for upload.
There definitely has been some issues. Again please accept my apologies. I hope this will resolve the issue.
Kindly,
[redacted]
Frontier Airlines
Customer Relations Specialist
Initial Consumer Rebuttal /* (2000, 7, 2015/05/29) */
From: [redacted] (mailto:[redacted]@yahoo.com)
Sent: Friday, May 29, 2015 8:36 AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
This matter has been resolved.

Hi [redacted], I have voided the original vouchers that were associated with your reservation. Those numbers are no longer valid and hold no credit towards future Frontier travel. Additionally, I have created two (2) new vouchers for each member of your party that are valid for $400 each, as per your request. These vouchers are valid until January 2, 2019. Please see the the bottom of this email for additional voucher redemption details. xxxxxxxxx xxxxxxxx:  xxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxx xxxxxxxx xxxxxxxxx:   xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxx xxxxxxxxx:  xxxxxxxxxxxxxxxxx  xxxxxxxxxxxxxxxxx Happy New Year, Customer Relations SpecialistFrontier Airlines

09/30/2016 09:31 AM  Dear [redacted],   Thank you for contacting Frontier Airlines Central Baggage Service.   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   We are sorry to hear of property missing from...

your checked baggage when you traveled with Frontier.   Missing item complaints need to be reported within 24 hours of receiving your baggage.   Each airline has a Contract of Carriage filed with the Federal Aviation Administration that describes those situations and the limits, or exclusions, of liability. We have attached a copy of our Baggage Claim Limits for your reference.   To date we have no record of Frontier being contacted on or before June 16, 2016, only a Lost Item Report submitted on June 21st.  Those reports are not designed for reporting items missing from checked luggage, but for items left in the airport, cabin of the aircraft, or may have fallen out of luggage.  To date, our Lost and Found Department has not received any footwear matching your description.   If you would please provide us with any other documentation showing contact before 1036 p.m. on June 16th, such as a copy of your phone records showing calls to Frontier, or a manual claim form,  we will be able to proceed with your claim.    Please scan and e-mail your supporting documents to us at: [redacted]   If a [redacted] notice was in the bag, we advise that you contact [redacted] and make a claim. You may contact [redacted] at [redacted] or via phone at ###-###-####.   If you are unable to provide the needed documentation, and the baggage issue is still outstanding, please contact Frontier Airlines Central Baggage Service office directly at: ###-###-####, Monday-Friday 7:00 am-4:00 pm Mountain time, and a report will be taken for our Security Department.  To date we have no record of you contacting our office.   Regarding your issues with additional charges, our records show your ticket was purchased through a third party vendor, [redacted].  They are required to provide you with that information when reserving and purchasing your ticket.   All travel information and answers to your questions is also available on our website af FlyFrontier.com.  As far as your request for a full ticket refund, Frontier does not refund tickets once travel has been completed.   As a customer service gesture, and for your inconvenience, we would like to offer you a $100.00 electronic travel voucher.  The voucher has a six month book by expiration date, but can be booked out as far as our schedule allows.  Normally about another six months.   Please let us know if you would like to accept the voucher.  If you prefer, we can also issue two $50.00 vouchers, but will need to know the name of the other person that would be traveling.   Your concerns have been made available for review by our management. Managers are asked to review all feedback and use it to implement product and service enhancements.   Frontier appreciates your business and hopes to see you on a future flight under more pleasant circumstances.   Sincerely,       [redacted] Central Baggage Specialist Frontier Airlines

10/27/2016 10:00 AM Hello [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Carry on Bags vs. Personal Items It is Frontier's policy to charge for use of the overhead bin. You are always welcome to...

board with one free personal item, to go under the seat in front. Think briefcase, laptop, purse. A free personal item must be smaller than 14"x18"x8", while a carry-on bag may be up to 10"x16"x24".   Our Apologies I apologize for the confusion regarding your check-in process, and the inconsistency between check-in. According to my record, you were each charged $40.00 for your carry on bags upon arrival. Further research indicates that you were charged $60.00 each on your reservation from March. You can review the charges from current and past reservations.   Come Back SoonI apologize again for your past experience, and I highly encourage you to give us the chance to impress you on your next flight. I'm confident your next experience with us will be a good one!Kind Regards,   [redacted] Customer Relations Specialist Frontier Airlines

(The consumer indicated he/she DID NOT accept the response from the business.)
they know they are wrong and I'm looking for full refund of 2nd airline ticket purchase

05/05/2016 05:54 PM Dear [redacted], We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.I apologize for any confusion regarding our award program. While it's true that you can book two round trip tickets with 40K miles, your...

desired dates and routing may be sold out. A limited number of seats are allotted for award bookings and these seats book quickly. Seats are released at the same time that flights are loaded for sale. There may be instances where our flights are not sold out, but the award seat allotment is full. Per your Membership Guide: https://www.flyfrontier.com/ways-to-save/frequent-flyer/membership-guide/ The mileage and fees shown below apply for Economy awards booked at FlyFrontier.com and represent the minimum mileage levels required for award redemption. Mileage requirements are higher during peak periods. An additional Reservation service charge of $10 will apply to all Economy award redemption made via our reservations call centers.  Respectfully we are unable to honor standard award rate of 20K for your specific travel unless you are flexible and wish to change your travel time on 7/27/16 from MCO to DEN to departing at 8:25pm for 10k and return on 8/10/16 from DEN to MCO to departing at 11:59pm. Please let us immediately as mileage ticket do sell out. Sincerely,[redacted]EarlyReturnsFrontier Airlines05/06/2016 02:00 PMDear [redacted], I understand your preferred travel times. My point is there are flights at the 20k miles, but just not the one's that work better for you and your wife. When the standard seats sell out, we continue to offer award seats at the higher mileage rate instead of not offering them at all.  Unfortunately, I cannot make award seats available and can only offer what you see as being available in our system. I have shared your disappointment with the Marketing team for future consideration. Sincerely, [redacted] Customer Relations SpecialistFrontier Airlines

Dear Mr. [redacted], Thank you for contacting Frontier Airlines Customer Relations and Central Baggage Service. We apologize that due to an unexpected amount of email contacts, we did not have the opportunity to respond prior to today. We apologize for the damage to your stroller when you recently...

traveled with Frontier. In spite of our best efforts, damages do occur because of the sheer volume of baggage and the nature of air travel. Damage complaints are taken at the airport baggage office within 4 hours of arrival so that an inspection of the bag can be made. You mentioned that you did speak with an agent during that time period. There are circumstances when Frontier Airlines does not assume liability for damaged baggage. Each airline has a Contract of Carriage filed with the Federal Aviation Administration that describes those situations and the limits, or exclusions, of liability. We have attached a copy of our Contract of Carriage that pertains to Frontier's liability. As a customer service gesture, we are providing a $25.00 electronic travel certificate as resolution of the complaint. Attached are the instructions and information needed for the redemption of the $25.00 electronic travel certificate provided. The certificate is name specific, non transferable, non refundable and cannot be combined with additional certificates for a reservation. This certificate does not have any residual value if full value is not used. Please redeem your electronic travel certificate by going to www.FLYFRONTIER.com or by contacting Frontier Reservations @ ###-###-#### to make your reservation and to apply the electronic certificate. The certificate expires at 12:01am (CST) of the expiration date; the reservation must be made by 11:59pm (CST) the day before the expiration date. [redacted] - $25.00 certificate #18349481[redacted] Expires 04/22/2016 Frontier Airlines appreciates your business and apologizes for the inconvenience of your baggage complaint. We look forward to serving you on a future Frontier Airlines flight, under more pleasant circumstances. Sincerely, [redacted] Central Baggage Services Frontier Airlines

> Hello [redacted], > > We have received your rebuttal as submitted to the Revdex.com > and appreciate the opportunity to further address your concerns. > > Thank you for taking my phone call earlier this morning. As we discussed, > I've allowed an exception and cancelled and refunded one of the checked bag > options you purchased in error. > > We look forward to welcoming you on board soon. > > Kindly, > [redacted] > Customer Relations Specialist > Frontier Airlines

09/06/2016 12:26 PM  [redacted],I contacted our Early Returns Coordinator and the 2 certificates you have received are valid for 1 week car rental each with [redacted].I also called and spoke with an agent at [redacted] ###-###-#### and with the 1st attempt she did get an error...

saying coupon search no longer available but she entered the code the 2nd time and it took it. She also verified the 2nd coupon and it worked with no errors.Please contact [redacted] to make your reservations the codes are correct.[redacted]Customer Relations SpecialistFrontier Airlines