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Frontier Airlines, Inc.

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Reviews Frontier Airlines, Inc.

Frontier Airlines, Inc. Reviews (1856)

07/12/2016 12:42 PM Dear [redacted]   Thank you for contacting the Frontier Airlines Central Baggage Service Office.   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Our Chicago O'Hare Baggage Service...

Office has advised us that you claim was reviewed, and you were advised by phone and e-mail that they would be unable to reimburse you for your damaged wheel,  Also as a customer service gesture,  they would be issuing you a $25.00 travel voucher for your inconvenience   There are circumstances when Frontier Airlines does not assume liability for baggage issues. Each airline has a Contract of Carriage filed with the Federal Aviation Administration that describes those situations and the limits, or exclusions, of liability such as wheels and handles. We have attached a copy of our Baggage Claim Limits for your reference.   Your concerns have been made available for review by our management. Managers are asked to review all feedback and use it to implement product and service enhancements.   We appreciate your business and apologize for the inconvenience you experienced. We look forward to serving you on a future flight, under more pleasant circumstances.     Sincerely,       [redacted] Frontier Airlines Central Baggage Specialist

08/12/2016 04:56 PM Hi [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   I'm sorry for the difficulty receiving your magazines. I do see that the miles have been deducted from your account in June and...

I'm following up with our EarlyReturns department.   I will contact you as soon as I have additional information for you. Thanks for your patience.   Sincerely,  
[redacted] Customer Relations Specialist Frontier Airlines

Complaint: [redacted]
I am rejecting this response because: I find the assumption that my troubles that day are worth only 50 dollars in airline credit to be personally insulting.  I was late to an important fundraiser of which I was one of the main presenters.  It was professionally and personally embarrassing. Secondly, there is no way I'm going to do business with Frontier Airlines ever again.  I know that the company is on the rocks, with their Head of Customer Relations resigning in the past week or so.  I'm sure I'm not the only person who was inconvenienced but I will not be condescended to.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It doesn't at all address the problem I stated to begin with. If a business can't provide the product as advertised, they should return the money. Look at my original message, and my last rejection.
Sincerely,
[redacted]

01/23/2017 01:26 PM [redacted], We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.As a one time customer service gesture we have refunded the full amount of the ticket.You should see this processed on your credit card in the next day or two. For future bookings note that the website states, except for tickets purchased for travel within 7 days (168 hours), all tickets may be cancelled for a full refund up to 24 hours after the time of purchase. This means that travel with in 7 days is not refundable and travel further out is only refundable for 24 hours. Should you cancel out of that time frame the  ticket will retain its value for 90 days, and the value of your ticket may be applied toward the purchase of a future ticket subject to a change fee of $99. All out travel policies are listed on our website at https://www.flyfrontier.com/travel-information/travel-policies/. Regards,[redacted]Frontier Airlines[redacted]

01/20/2017 03:46 PM   Hi [redacted],   It was really good talking with you on the phone, I am glad I called. I do apologize again for the poor customer service you received. I have sent a note on to management abou your experience.   Your Vouchers I have issued the two new $50...

vouchers. I have listed all your voucher information below: All the vouchers expire on 04/19/17, but you do not need to fly by this date.   [redacted] Finley    $100    #[redacted]                             $50    #[redacted]   Jazmine Grier      $100 #[redacted]                             $50  #[redacted]   Thank you for being so understanding. I hope you enjoy the weekend!   [redacted],   [redacted] Frontier Airlines  01/20/2017 02:36 PM Hello [redacted],   We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.   Schedule Changes Every airline has schedule changes. This is normal airline operations. We do try to minimize these as much as possible of course. I regret that your schedule change was inconvenient for you.   Our Regrets I'm really sorry that you are disappointed with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to remain consistent.   Our Customer Service [redacted], Frontier has several layers of customer service. When you call in your call goes to reservations. They are very limited in what they can do for you. When you ask for a manager, they transfer you to us. I am sorry, that no one was available when you called.   When you email, you contact Customer Relations. As a CR agent, I have much greater access to our various systems and much greater leeway to offer compensation. My job is to actually be your advocate and try to make thing right when things go wrong.   Our Records I am sorry, our system notes do not indicate any voucher offer. I do have a note that you called in on 1/19/17 and was offered to be moved to another flight or be given a refund. The flight offered was not ok so a refund was given. The caller asked for reimbursement of your fare booked on other airline and was told we could not do that. The caller then advised they would contact the Revdex.com.   Our Resolution [redacted], to make sure I wasn't missing anything I went to the department head and had them review this incident. She confirmed that the maximum we can offer you is the $100 voucher.   I do hope you will use your vouchers and give us another try!   Kind Regards,   [redacted] Frontier Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/09/16) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Please accept our sincere apologies for the unsatisfactory service that you...

experienced during check-in at our Denver station on September 1. We understand your concern and appreciate receiving your comments. It is through customer feedback such as yours, that we are able to continually improve the quality of our service.

Frontier Airlines recommends customers arrive at least two hours or more prior to departure time. Because of the vital paperwork that our ticket counter agents must complete prior to departure, Frontier Airlines requires passengers to be checked in with boarding pass in hand a minimum of 45 minutes prior to the scheduled flight departure for domestic flights, and 60 minutes for international flights. Passengers who fail to meet these requirements will lose their seat assignments, be re-accommodated on a later flight and will be assessed any applicable flight change fees.
The kiosk is programmed to stop checking in at the 45 minute cut off and give a message: "Your flight is boarding soon. Please proceed to the Frontier Airlines counter for check-in." This is to speak to an agent to get you on another flight, because you missed the 45 minute cut off. You must have your boarding pass in hand at the 45 minute cut off. We advise this while making your reservation as well as in your emailed receipt. We understand things can happen, traffic, accidents, parking..etc this is why we recommend you arrive two hours before departure.
In your complaint you said you "you arrived roughly 7:15 a.m. (although the kiosk time stamp shows 7:29 am, which is 26 minutes before departure) and had a flight leaving for Los Angeles at 7:55 a.m. I was definitely running a bit behind due to heavy traffic, but still arrived with plenty of time to get to my gate especially since I had no checked bags, or carry-ons." You didn't have any bags to check in, as a customer service gesture the agent printed a boarding pass because you didn't have bags and your friends had bags to check in, in which we have to stand by the 45 minute cut off.
Please accept our sincere apology in which we are unable to grant your request, and are sorry for any frustration this may have caused. We are disappointed that you may not be satisfied with our resolution in this matter. It is never our intention to be insensitive to our customers when unfortunate circumstances occur. However, in fairness to all customers, it is important for us to be consistent when it comes to following the policy and guidelines of our 45 minute cut off time.
Thank you for taking the time to write. We look forward to welcoming you onboard many future Frontier Airlines flights.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 8, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After I stated that I, a Caucasian woman, was given a boarding pass [redacted] no problem and that my travel companions, both Hispanic, were denied theirs despite arriving at the same time as me, Frontier responded that I was given mine because I didn't have any checked bags or carry ons and that my companions were denied their boarding passes [redacted] "they had carry ons." Which they did not. Frontier did not seem the least bit bothered by the fact that my boarding pass [redacted] torn up in front of my face or that their agents are mistreating customers due to skin color. This is a horrible business and I will make sure that everyone I know, knows to fly with another provider.
Final Business Response /* (4000, 10, 2015/10/11) */
Dear Ms. [redacted],
We have received your rebuttal as submitted to the Revdex.com.
Our airline is a divers airline, we have many nationalities who work Frontier Airlines as well as travel with Frontier Airlines. Passengers who arrive late has nothing to do with color of their skin.
As I mentioned in my previous email the kiosk time stamp shows 7:29 am, which is 26 minutes before departure) and had a flight leaving for Los Angeles at 7:55 a.m. you stated you didn't have no bags or carry-ons, as a customer service gesture the agent printed a boarding pass because you didn't have bags. Our records indicate your friends had bags to check in, this is why they were not given boarding passes.
We value your continued support and hope to have the privilege of serving your future travel needs, under more pleasant circumstances.
Regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

The company is...

not working toward solving the issue. Basically, Frontier Airlines is continuously giving my husband and I the run around instead of working to resolve the issue. When we flew with them back in August we checked in a total of 9 bags and when we landed at our destination only 4 bags were there. We proceed to the customer service desk and the representative made a claim for our missing bags. After leaving Denver International Airport and driving 1.5 hours back to our home we received a call from a frontier rep at Denver Airport and she told us our bags had been located at that they were left behind in Cincinnati at the airport (our departure city). We were then told that the bags would fly out and be delivered to our home in the morning. That did happen as promised. Once we got our bags we began to unpack and put things away and we noticed some items were missing. We got the run around from several Frontier Reps for about a little over 2-3weeks before they actually took the time and filed the missing items claim. After the claim was finally filed, and all the proof of purchase receipts and other documentations that were asked for were given,  it has still been hard to get this process finished. Even after providing all the "proof" frontier reps have asked for, they offer my husband and I exremly less than what are items were worth, not even half. I am just ready to get this situation resolved and to be compinsated for my belongings that were taken/missing.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: If a company is going to use a third party they need to have a way to gain the information required to contact the customer.  All information was given to the third party and was available to Frontier.  We used the same Third Party to book our return flight in which was changed and that airline had no trouble getting the information regarding the change to us.  Additionally, Frontier could have contacted the third party and they could have relayed the information as well.  Giving us a voucher that is only good for 90 days is hardly any consolation as we do not fly but once every few years and will not be able to use them.  And it does not negate the fact we had to spend an additional 1000 to book a last minute flight when we could have done it in June when the change was made.  They did not attempt to contact at all and that is not OK.  Giving an answer of book direct with us next time is hardly the response a company that wants our business should give.  We were told that they would have let us come to the airport and find out our reservation had been changed.  We had reservations for that day that could not be cancelled and we nearly lost money not only on the last minute flight but on the room as well. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/12/22) */
Dear Mr. [redacted],

We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.

We regret to hear you experienced difficulties while attempting to use our website....

We understand how frustrating this must have been and apologize for any inconvenience you encountered.

You mentioned in your complaint you immediately contacted us for a refund and our records indicate yo mad the reservation on August 12 and then contacted us August 16 to set up a refund. You were then advised you didn't purchase "The Works" and were advised you had a credit but were unable to refund your ticket. You contacted Frontier again on 12/9 and requested a refund and you were advised again it was non refundable and was advised your credit was valid for 90 day (until 11/27). Our tickets have not been valid for a year since June.

I understand your frustration with having to forfeit your ticket which is no longer in our system. The value of your tickets were $173.00 per person, any changes made to an economy ticket is a $99 change fee plus any current fare difference. As a customer service gesture I have issued you and Dawn vouchers in the amount of $123.00, ($173.00 value minus 1/2 the change fee $50).

As a gesture of apology, we have issued voucher number [redacted] ([redacted]) and [redacted] the amount of $123.00 which can be applied to your next online booking at www.flyfrontier.com

This voucher must be redeemed by January 17,2016, but you do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows.

Regards,

[redacted]
Customer Relations
Frontier Airlines
[redacted]
Just follow these simple steps to redeem your voucher:
1. Visit www.flyfrontier.com and select your flight.
2. On the payment screen, select Have a Voucher from Frontier? Add Voucher Here, enter your voucher number in the field provided, and select Apply Voucher.
It's not redeemable for cash.
It must be booked within 90 days from date of issue.
Note: There are no restrictions on travel date.
It's one-time use, meaning there will be no remaining value after redemption.
It may not cover the entire value of the purchase. Any remaining balance due must be paid by the
customer.
It's not transferable and may only be redeemed in the name of the passenger to whom it was issued.
The name on the new reservation must match the old reservation exactly.
It may not be applied toward group bookings or paid options such as baggage, change fees, seat
assignments, or other charges.

Response Email   03/01/2018 02:09 PMDear Ms. XXXXXXX  We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Thank you for reaching out to us regarding the actions of our flight attendants you witnessed when traveling from...

Los Angeles to Orlando February 19, 2018.Frontier has zero tolerance for discrimination in any form, indeed we strive to create an atmosphere of mutual respect among employees and our guests. We have a well deserved reputation of delivering a consistently high level of service to our customers. I'm very sorry if this was not your experience. Please know that passengers seated in the exit row must comply with flight attendant instructions. Verbal acknowledgment must be given in order to remain seated in the exit row.Based on the information provided, we don't feel the described behavior was based on discrimination or prejudice, however, we do take any claim of this nature very seriously. Your comments have been made available to our Inflight management team for internal review and training.Thank you for bringing this to our immediate attention.Kind regards, Customer Relations Advocate Frontier Airlines

Initial Business Response /* (1000, 6, 2015/09/03) */
Dear Mr. [redacted],
We have received your correspondence as submitted to the Revdex.com and the DOT. We appreciate the opportunity to address your concerns.
On August 20 flight [redacted] was delayed due to [redacted]...

Departures and arrivals occur only when [redacted] has deemed that they can commence safely. [redacted] coordinates the departure and arrival of all aircraft within the airfield it oversees and is run by the city or municipality in which it is located. Air traffic must be spaced out properly in order to maintain a safe distance between aircraft. Because of these safety regulations and the fact that air traffic is oftentimes quite crowded, windows of time within which we are able to depart are limited. When we are advised we need to depart then we must get our flight loaded as quickly as possible and depart.
Our records indicate on August 21 a refund was set up in the amount of $398.00 and on August 25 a refund of $53.80 was set up to go back to credit card ending in [redacted] ($451.80). Also on August 25 a refund of $348.40 was set up to be refunded back to credit card ending in [redacted]
While we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us again.
Kind regards,
[redacted]
Frontier Airlines
Customer Relations

Initial Business Response /* (1000, 4, 2015/07/02) */
Dear Mr. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Please accept my apology for any misinformation regarding the waiving of any fees...

to make the voluntary change to the reservation. The Economy fare purchased has a [redacted] change fee and any applicable fare difference to make a change. You can view on our website under travel policies what situations may request a waiver and what documentation would be required. While reservations agents advised documentation could be sent to request a refund of the change fee it was not guaranteed that the waiver would be granted.
We remain consistent in our policies to be fair to all our passenger. Respectfully a refund of the requested change fees would not be provided.
Sincerely,
[redacted]
Customer Relations Specialist
Frontier Airlines
Initial Consumer Rebuttal /* (3000, 7, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When speaking with the agents it was guaranteed that the fees would be refunded. We clearly stated to the [redacted] employees agents the situation, including asking them specifically what the process for the refund would be. Multiple agents assured us that the refund would be issued if we followed their instructions. Both of us specifically stated that if we would not be refunded the full fees we would not be re booking with [redacted]. At this point it is clear that the multiple agents supporting us used a deceptive business practice to collect the extra money. We were guaranteed, despite your response saying we were not, that the refund would be offered. This guarantee directly impacted our purchasing decision. At no point did the agent reference any other policy or suggest that the refund would not be honored for any reason. Regardless of if this was intestinal the fact remains [redacted] agents guaranteed a refund if we followed their instructions. Even still my wife is receiving instructions to re fax the documentation.
Final Business Response /* (4000, 9, 2015/07/24) */
Dear Mr. [redacted],
Thank you again for your patience while the phone conversation was pulled and reviewed.
We have also received your rebuttal as submitted to the [redacted]
After reviewing it has been determined that the change fee will be refunded as the information from the agent was incorrect. This takes approximately 7 business days and will credit back to the card ending in [redacted]
We hope you will allow us the opportunity to serve you on a future [redacted] flight.
Sincerely,
[redacted] Specialist
[redacted] Airlines

Complaint: [redacted]
I am rejecting this response because:Frontier Airlines did receive receipts for items and clothing that was purchased due to the missing suitcase. Stating that receipts were not supplied is a misstatement of facts. I have attached several of the files that I submitted regarding the proof of purchase. 
Sincerely,
[redacted]

08/31/2016 04:22 PM Hello [redacted],We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond. Our ApologiesI'm sorry to hear that you were not seated in the seat you paid for. Your description of this incident is concerning and I can...

only assure you this is not the type of service we strive to provide. I'm sorry that happened to you. Customer Service is *eyFrontier has a hard earned reputation of providing excellent customer service and it’s disappointing when we receive reports of anything less than that. Nevertheless, I am grateful you brought this to our attention, so we can ta*e appropriate measures to ensure your experience is not repeated.  We Care About YouIt is important for us to *eep good relationships with customers li*e you. In an effort to ma*e things right I have reversed the charge for your seat and put $30 bac* on your Master Card ending in [redacted]. Come Bac* SoonI apologize again and highly encourage you to give us the chance to impress you on your next flight. I'm confident your next experience with us will be a good one!Regards, 
[redacted]Frontier Airlines

Initial Business Response /* (1000, 9, 2015/07/02) */
June 30, 2015
[redacted] XXXXX-XXXX
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your...

concerns.
Please accept my apology for any inconvenience you and your travel companions experienced on your return to New York. We recommend passengers [redacted] 2 hours prior to departure as we do have a strict 45 minute cut off policy. If you do not have your boarding pass ** hand and bags checked by this time you will need to be accommodated to a later Frontier flight with any applicable fees. Once it is the cut off time agents and kiosks are unable to check in passengers [redacted] if it is only 2 minutes late as you say you were. We do not hold flights for passengers [redacted] may contact and advise us they are on their way.
When checking availability for the next flight it is possible that only one seat was available on the Tuesday flight, since there were 3 of you traveling the next flight with 3 open seats was Wednesday.
We do remain consistent with our 45 minute check in cut off. Once checked in and onboard it may be decided that a flight can hold for connecting passengers. These are passengers [redacted] are already checked in and in route from another Frontier flight.
Respectfully, we would not reimburse for other airline expenses for late check in. The unused return flight is left open for you to rebook one year from the March 31, 2015 date of issue. At the time of rebooking you will be charged the change fee and any applicable fare difference. The fare purchased in a non-refundable fare.
Sincerely,
[redacted]
Customer Relations Specialist
XXXXXXXXXA
Initial Consumer Rebuttal /* (3000, 11, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
See my response to Frontier Airlines dated, July 16, 2015. A copy of this letter is also sent to the [redacted] I am so very disappointed with the behavior of Frontier Airlines as well as their inconsistent policies and though Frontier Airlines has stated in their letter that the return flight portion is still open, it still does not satisfy as to the events of this unfortunate situation caused by the agents of Frontier Airlines in Miami, Florida. I hope that the Revdex.com/Denver will keep a file on Frontier Airlines for future issues similar to this.
Final Business Response /* (4000, 13, 2015/08/04) */
July 28, 2015
[redacted] XXXXX-XXXX
Dear Ms. [redacted],
We have received your rebuttal as submitted to the Revdex.com and appreciate the opportunity to further address your concerns.

Mr. [redacted] respectfully requests Customer Relations responds to correspondence on his behalf.

I understand your concern with your flight having waited for a connecting passenger ** the outbound flight. Waiting for passengers [redacted] are already checked in and coming from a connecting flight is possible because they have already met the check in requirement.

The 45 minute prior to departure check in and bags dropped rule applies to every flight, every day. The rule applies to all passengers. Agents assist on a first come first serve basis so if you arrive 2 minutes prior to cut-off and agents are assisting another passenger [redacted] flight may be missed. This is why we recommend a 2 hour prior arrival time.

I have provided each of you with a voucher for the value of your unused fare. This can be used on our website and may be easier for you than applying the credit. The amount is $55.00 which is the $129.00 fare less the $75.00 change fee. To redeem your voucher, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number:

[redacted]
XXXXXXXXXXXXXXXXX [redacted]

Sincerely,
[redacted]
Customer Relations Specialist
Frontier Airlines
XXXXXXXXXA

A few more things to know about the voucher:
It's not redeemable for cash.
It's valid until March 31, 2016 and may not be extended.
It may not cover the entire value of the purchase.
It may be used only once, so there will be no remaining value after redemption.
It's not transferable and may only be redeemed in the name of the passenger ** whom it was issued. The name on the new reservation must match the old reservation exactly.
It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.

Initial Business Response /* (1000, 4, 2015/07/06) */
Dear Ms. [redacted],
Frontier Airlines is in receipt of your letter to the Revdex.com, and we appreciate the opportunity to address your concerns.

Frontier would like to offer our sincere apology with the difficulty in receiving...

assistance with reporting and locating your delayed bag. We have filed a formal complaint on your behalf with the customer service management team.

Please accept our sincere apology for the delay of your checked baggage when you traveled with us on June 13th, 2015, from Philadelphia, PA to Miami, FL.

In spite of our best efforts, there are unfortunate instances where baggage is delayed, and we make every effort to return it in a timely manner. We would certainly like to apologize for the 2 1/2 day bag delay.

As a customer service gesture, we have requested a refund of the bag fees paid which will be credited back to the original form of payment. Please allow 7 days for processing.

We have contacted the Miami management team in regards to the reimbursement of your interim expenses. They have confirmed that the interim expenses have been reviewed and a check was issued. The check number is XXXXXX and was sent on Wednesday, June 24, 2015.
As a customer service gesture, we have provided a $25.00 travel voucher for [redacted], [redacted] and [redacted] which provides a discount on a future Frontier flight.

To redeem the vouchers, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number: XXXXXXXXXXXXXXXXX for [redacted] XXXXXXXXXXXXXXXXX for [redacted], XXXXXXXXXXXXXXXXX for [redacted] and XXXXXXXXXXXXXXXXX for [redacted]
These vouches must be redeemed by 09/22/2015, but you do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows.

While we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us again.
[redacted]
Electronic Vouchers:
A few more things to know about the voucher:
It's not redeemable for cash.
It's valid for 90 days from the date of issue and may not be extended.
It may not cover the entire value of the purchase.
It may be used only once, so there will be no remaining value after redemption.
It's not transferable and may only be redeemed in the name of the passenger ** whom it was issued. The name on the new reservation must match the old reservation exactly.
It may not be applied toward group bookings or paid options such as baggage, change fees, seat assignments, or other charges.
Sincerely,
[redacted]
Central Baggage Supervisor
[redacted]@flyfrontier.com
CRSXXXXXXB
Initial Consumer Rebuttal /* (3000, 6, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a refund of my monies paid for the flights to Miami. My family and I saved for over a year in order to go on this trip only to have it ruined. We spent our only 3 days of vacation shopping for belongings and having to rent a car to be able to shop for the belongings. We did not intend on renting a vehicle but taxi's would have cost a lot more. All of our vacation money was spent buying clothes and necessities for a family of 4. Furthermore I can't get anyone in Miami to answer the phone. It's been 2 weeks and I have NOT received the check. I am beyond disgusted with this airline. When you call everyone transfers you around instead of getting to the root of the issue.
Final Consumer Response /* (4200, 10, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is nothing offered not a resolution. I was offered $25 voucher per person for my suffering and losing my whole vacation of 3 days. I had to spend a lot of it buying essential items. At this point I would take a half refund. I did not enjoy my vacation due to Frontiers careless actions. I finally received my check for my luggage 2 weeks later than promised but certain things were covered such as a pool float that was in my luggage and sun block( I have small children and that is a necessity in Miami of all places.
Final Business Response /* (4000, 12, 2015/08/10) */
Dear Ms. [redacted],
We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to address your concerns.
Used tickets are not eligible for refunds even in cases of an inconvenient baggage delay. Regrettably, we will not be able to honor your request for a partial refund of your fare.
If we can be of further assistance, please don't hesitate to call our Central Baggage team at: XXX-XXX-XXXX Monday-Friday 7:00am-4:00pm Mountain time.
Kind regards,
[redacted]
Customer Relations Specialist
Frontier Airlines

05/04/2017 02:02 PMDear [redacted],   We have received your correspondence as submitted to the Revdex.com and appreciate the opportunity to respond.   Voluntary Flight Change According to my research, these changes were made online voluntarily. You are advised at the time a change...

is made that a cost of $99 will be assessed to each passenger on the reservation being changed. You are also advised that fare difference is automatically applied to any flight change and is adjusted to the current price at which we are charging for that flight. Respectfully, I will not be able to honor a refund of the fare difference. However, as a one-time customer service gesture, I have waived the 7 change fees that were applied. You will see a refund of $693.00 back to card ending in [redacted]. Please allow up to 10 business for the refund reflect on your card statement.   We're continually seeking and implementing ways to improve our service, and your feedback helps us continue this process. We value you as a customer and look forward to serving you aboard your flight on the 12th.   Kind regards,   [redacted] Customer Relations Frontier Airlines

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