Frontier Bobcat Service

Complaint: [redacted] I am rejecting this response because: [redacted] did not tell the truthI thanked him for replacing the regulator and tested drive the carThe SRS light was right on the board; no one can miss itI told him about itAt first, he said he din't know how to reset, then he denied that the light could come up anytime for any other reasonAt that point, I was a bit upset because he was not telling the truthWe went to the shop he recommendedThe error code was "9223, resistance too high in ignition circuit component R12/9." According to Google results, it was related to the driver side airbag (see one of the Google results attached)His "friend" did not tell the truth, eitherNext day, I told [redacted] that according to Google, it has to be disconnected from battery when the job is performed and reconnect after the regulator is installedHe apparently did not disconnect the electricity because he didn't want to mess up with that (his words), and he didn't know how to reset SRS light, which requires a special tool (that he did not have) (see Another Google result)I left the shop after I called to make the payment because he and his "friend" told me that the SRS light could come up anytime or any other reasonsI couldn't believe what they have saidEven if SRS was on for another reason, it came up after the regulator was replacedThe shop should be responsibleHe did not know how to replace regulator properly for cars like Mercedes and BMW and should not touch those to save their reputation and to protect customers in the future.About the texting, it was largely related to find out how that could happen, exchanging Google findingsHe emphasized that he lent me his truckI then told him that I put back gallons of gas because the truck had an empty gas tank warning lightI didn't want to drive his truck but wanted my car backThat's allI have two other cars at home and don't need another carI also told him if I paid $more than what he charged, I could have a loaner of Mercedes and no hassle and trouble with this SRS problem.I normally trust small business owners like ***After seeing his response and what he said when seeing the SRS light, I don't know if I can trust him and his business anymoreI will have the dealer fixed the SRS light problemIf the problem is related to reset of driver-side airbag, he should be responsible for the paymentRegardless, his business practice should be investigated and reevaluated Regards, [redacted] ***

Complaint: [redacted]
I am rejecting this response because: [redacted] did not tell the truth. I thanked him for replacing the regulator and tested drive the car. The SRS light was right on the board; no one can miss it. I told him about it. At first, he said he din't know how to reset, then he denied that the light could come up anytime for any other reason. At that point, I was a bit upset because he was not telling the truth. We went to the shop he recommended. The error code was "9223, resistance too high in ignition circuit component R12/9." According to Google results, it was related to the driver side airbag (see one of the Google results attached). His "friend" did not tell the truth, either. Next day, I told [redacted] that according to Google, it has to be disconnected from battery when the job is performed and reconnect after the regulator is installed. He apparently did not disconnect the electricity because he didn't want to mess up with that (his words), and he didn't know how to reset SRS light, which requires a special tool (that he did not have) (see Another Google result). I left the shop after I called to make the payment because he and his "friend" told me that the SRS light could come up anytime or any other reasons. I couldn't believe what they have said. Even if SRS was on for another reason, it came up after the regulator was replaced. The shop should be responsible. He did not know how to replace regulator properly for cars like Mercedes and BMW and should not touch those to save their reputation and to protect customers in the future.About the texting, it was largely related to find out how that could happen, exchanging Google findings. He emphasized that he lent me his truck. I then told him that I put back 5 gallons of gas because the truck had an empty gas tank warning light. I didn't want to drive his truck but wanted my car back. That's all. I have two other cars at home and don't need another car. I also told him if I paid $100 more than what he charged, I could have a loaner of Mercedes and no hassle and trouble with this SRS problem.I normally trust small business owners like [redacted]. After seeing his response and what he said when seeing the SRS light, I don't know if I can trust him and his business anymore. I will have the dealer fixed the SRS light problem. If the problem is related to reset of driver-side airbag, he should be responsible for the payment. Regardless, his business practice should be investigated and reevaluated.
Regards,
[redacted]