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Frontier Cerified Appraisers and Auction

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Reviews Frontier Cerified Appraisers and Auction

Frontier Cerified Appraisers and Auction Reviews (10)

I have talked to Mr*** and I have heard his concernI have apologized to him for his poor visit and I have discussed his concern with the staff at the location he visited per his requestI have also requested a check for the coins he said are missingI do not believe we took the coins as
the vehicle had been towed twice, once to our location and once to the other location that did the repair and he did not notice the coins missing until he picked the vehicle up from themWith that comment the amount is so small that I have decided to take care of him for for the satisfaction of the customerThe customers request have been completed. Thanks*** *** *** ***/Bob Sumerel Tire and serviceCoLLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:I talked with a Bob Sumerel *** ***) rep today. He seemed to know what he was talking about and he appeared to be concerned. Since my dispute did not involve a great amount of money or damage, a settlement was not important
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On Saturday 11/15/14 a red Honda civic was towed in, after it was dropped off, I received a phone call from [redacted] asking if we would be able to fix the car that day. I then asked him what was wrong with the vehicle he stated that it had overheated, and that he had checked it out a little...

himself. He then stated that he had tried to get the car to overheat to see if it was a thermostat problem. At that point I informed him he were very busy and I would do my best to look at it that day but it would more then likely be Monday before I could get him any information on it, he then asked if we could install his parts and just charge him the labor, I told him he do offer that but there would be no warranty as we always do when asked.  At the end of the day he called I told him we did not get a chance to look at the car, and it would be Monday before I could get a look at the car. At that time he asked me if the car could be picked up he wanted to come and get it later that day, I said yes as he did not owe us anything at that point I asked him if he wanted us to lock the keys under the driver floor mate as that is our usual procedure with customer cars that will be picked up after hours, he said yes lock the car with the keys inside. The car was then parked outside and locked at that point.Monday morning [redacted] then called and spoke wit[redacted] and asked if we could look at that morning, [redacted] did not know what was going on with the car as I was under the understanding he was taking the car and expected it to be gone, and did not inform him of what was going on with it. When I got to the shop Monday morning [redacted] asked me about the car and I explained all of this to him. [redacted] told me he again wanted us to look at the car. So at that time I called [redacted] and said he needed to come and unlock the car with his spare key he said that was fine and he would be up in about 30 minutes to unlock the car, about 15 minutes later he called and said we had to unlock it that his locks were messed up and the spare key he had didn’t work. I told him we didn’t have anything to unlock the car with at the shop and we would have to call AAA and see if they could come out come and he said he would call them to come out. After they got here and unlocked the car it took us about an hour to get it in the shop, but we had to fill the car with coolant and let it run for sometime to find the leak as well as block test the vehicle as he had overheated the engine, We did keep him informed of our progress with the vehicle because that is part of what we do but it did take a few hours after it was in the shop to find the leak as our tech was working on 3 cars other cars at the time and it was not an obvious leak. After we found the problem we called him between 4 and 5 Monday afternoon and gave him the quote, I told him we might have been able to get it done Monday evening if we got the parts within enough time. He informed me he would call Tuesday and let us know what he wanted to do because he was not sure if he could afford the cost. He then called on Tuesday and talked to [redacted] and approved all work throug[redacted]. Came in Tuesday night seemed happy had no complaints at that time that he made aware to anyone here at the store.

We gave him a refund as a gesture of goodwill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted]Here is the pictures of the spark plugs that our Newport manager took when the customer brought them back to us. The dealer invoice stated that the vehicle requires denso iridium plugs , the plugs that we installed were ngk iridium plugs which are actually an upgrade from the factory plugs.  IRIDIUM is clearly marked on the plugs that we installed and she returned to us.  The plugs are correct, they are a different brand name, but they are the correct type of plug for her vehicle.  Our manager was trying to tell her that you can see on the electrode of the plug they have a distinct white line which is the timing mark which is created from the motor and a direct reflection of how the engine is running. Also by the white of the plugs tells him that those 2 specific cylinder were running lean and that the vehicle is not getting enough fuel.  The specific engine that this vehicle has in it has a direct injection system that is known for having excessive carbon build up issues and causing lean conditions , he was worried that the dealer putting plug in the car is just a band-aid for a bigger problem.I am sorry our customer is upset.  However, we didn't do anything incorrectly with her service.

Our records indicate that we used the correct spark plugs for this vehicle.  When the customer called our Newport store last week, she told us she was reporting us to the Revdex.com because she wanted her money back.  That Kia said we used the wrong spark plugs.  Our store manager told her...

our records indicated that we put in the correct plugs.  She maintains Kia wouldn't lie to her.  In the conversation, our store manager told her to bring the spark plugs back and if they were the wrong ones, we would refund her for them.  It was his understanding that she was going to bring them back today, Monday, December 5, 2016.  She has not yet done so.  The offer still stands.  If she will bring the parts back to the Newport location and they are the wrong spark plugs for her vehicle, we will refund her money. We want our customers to be satisfied with our service.[redacted]Corporate Risk ManagerBob Sumerel Tire & Service, LLC.

We are sorry our customer has continuing issues with his vehicle.  His vehicle is several years old and his hoses etc. are still the original equipment.  Over the years, these items need to be checked, repaired and or/replaced.  We don't know and won't try to guess how he maintained his vehicle.  What we can attest too is the severe lack of coolant in his vehicle when he brought it to our shop for repairs.  That is not something we caused to happen and can't be held responsible for any damage that lack of coolant caused him.  In order to properly determine what the ultimate issue was with his or any other similar vehicle, we had to first fix what visually we saw to be a problem.  We did so and have offered, both to the customer and in our earlier response to his complaint, not to charge him what it cost us for those services.The customer did file a complaint with our member relations and also left a message for me.  Our recorded call records show that we returned his calls on July 25th.  Both went to voice messages.  I answered the original Revdex.com complaint on July 26th at 11:09 am.  To date, the customer has not returned the call from the 25th.Ben did not cause the damage to the customer's vehicle.  It is a result of the extremely low to no coolant that was in his vehicle upon arrival to our shop. There was no way for us to tell he had an internal engine failure until his cooling system could hold coolant. Again, we will honor our offer to waive the cost for us to repair the hose, but will not accept responsibility for the damage to the engine.Anna F[redacted]Corporate Risk Manager

The plugs that were installed in the car were verified by the dealership as viable. We performed the service flawlessly and there were no issues when the vehicle left the building. The company that looked at the vehicle later does not exist. (Their invoice also stated that a coil needed to be...

replaced) I called the number on the invoice, it actually is a driving school not a repair shop. We offered her a reimbursement on the plugs and she refused.  We did nothing incorrect in our service for this member.

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