Frontier Communications Corp.

Frontier has investigated the above statements and offers the following response:Frontier reviewed and determined that promotional charge back occurred.Frontier issued an adjustment of $in regards to the above, resulting in a zero balance.Frontier advises that the account was disconnected as of July 6, with an effective date of June 20, 2017.Frontier’s records do not indicate, at this time, that the account was subject to outside reporting We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] advises that her Visa card was over charged $by Frontier and refused to refund her cardMs [redacted] also stated she was double charged for her servicesFrontier has investigated the above statements and offers the following response:Per Frontier records, Ms [redacted] payment of $was reversed back to her credit card on December 4, 2017.Frontier records also reflect that a billing error on Ms [redacted] ’s bill showing double charges for her servicesAs of December 11, 2017, Frontier has issued credit for those charges in the amount of $Please allow this credit to reflect on the customer’s bill in 1-bill cyclesFrontier representative have spoken to Ms [redacted] and advised of the payment reversal of the $and the credit of $on her accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####

Thank you for referring the rebuttal of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Rebuttal states that: Ms [redacted] states that the High Speed Internet service has been very bad Slow speeds and frequent disconnects Ms [redacted] is not happy that they are paying for service and not getting what they are paying for Ms [redacted] also feels that Frontier knows they are the only provider in this area available and they will never fix the problems Frontier has investigated the above statements and offers the following response: Frontier has tried calling the customer to discuss the situation and has only been able to leave messages for her Frontier called on 02/20/17, 02/21/and 02/22/at 217-674-and left messages for Ms [redacted] This is the number that was listed on Revdex.com complaint as the can be reached number Frontier sent a letter to the customer at P.OBox 175, Latham IL on Wednesday February 22, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have already been issued the creditsI am thrilled that I will be able to replace the money that I had to borrow from my Disney vacation fund [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she is being billed for a full month of service even though she wanted to end her services earlier Frontier has investigated the above statements and offers the following response: Frontier records show that Ms [redacted] contacted Frontier on January 22, to terminate her Frontier servicesFrontier advises that the Ms [redacted] ’s bill cycle is the 22nd of every monthFrontier advises that the January statement was already processedFrontier advises that the order to terminate services was completed on January 23, Frontier advises that an adjustment in the amount of $has been applied to Ms [redacted] ’s account for the charges on the January 22, bill statementFrontier advises that the adjustment will be reflected on the final statementFrontier spoke with Ms [redacted] on February 1, to review this information with her We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Per Frontier records, Mr [redacted] was billed for an additional account in error This Account is currently inactive with a disconnect date of 6/10/ A second account began to bill in error when he switched his services to another provider We have removed the balance of $ on account number: [redacted] and have submitted a request for his account to be pulled from [redacted] Mr [redacted] understands and is satisfied with the resolutionCase closed

I have attached documents, The 1st document includes a response from Fronteir to Revdex.com and a screen shot showing the information provided by Fronteir is invalidThe 2nd attachment shows the original offer showing I was promised a gift card not an amazon card that was never received.Thank You, [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionFrontier spoke with Mr [redacted] regarding his billing concernsFrontier reviewed calls from Mr [redacted] and our representatives and determined that Mr [redacted] was misquoteFrontier advised Mr [redacted] a credit has been applied to his account in the amount of $for billing overages and inconveniencesIt was advised that the remaining balance on the account is $for a past due balance from August and for service for September - October 26, Mr [redacted] advises he does not agree with the balanceFrontier advised the balance is sustained as validHe expressed he is not satisfied with Forntier finding and resolutionWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that they have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: · Frontier sincerely apologizes for the problem in getting Ms [redacted] ’s services transferred and installed · Along with the $credit already issued on 06/11/15, there was an additional credit issued of $ · Ms [redacted] will see this credit on her next statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Billing higher than agreed rate Frontier has investigated the above statements and offers the following response: Our records indicates prior to Mrs [redacted] November 22, billing statement, her monthly total was averaging around $+ taxes & surchargesNovember 12, 2016, Frontier Communication offered a new package deal by upgrading Mrs [redacted] internet speed from 50/to 100/100, along with upgrading her TV package from FiOS TV Select to FiOS TV Extreme HD at a monthly price of $90.97.Once her November 22, billing statement printed, some of the promotional discounts did not appear, making her monthly rate $+ taxesCorrections were made toward the account, and credits have been applied totaling $In addition, Mrs [redacted] monthly charges are now $+ taxes & surcharges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced because of the above matter

A Frontier Representative has successfully contacted Mr [redacted] .After further investigation, Mr [redacted] had set up television services with Frontier on 03/18/Mr [redacted] had several issues with the DVR, and set top boxes upon installationTechnical support had submitted a repair ticket however Mr [redacted] cancelled his television services with Frontier on 03/22/2017.Mr [redacted] received a total credit of $due to he was charged an installation charge, and for the television services as they did not work upon installation

Frontier has investigated the above statements and offers the following response: Frontier advises that they have validated the service order number ( [redacted] ) provided by Mr [redacted] .Frontier advises that the consultant offered Mr [redacted] a promotion that Mr [redacted] does not qualify for as he has already received the promotion for the one year duration.Frontier has internally addressed the coaching opportunity in relation to this complaint.Frontier advises that they will honor the quote on extending the $promotional discount for an additional year.Frontier advises that the service order ( [redacted] ) placed to activate the promotional discount.Frontier advises that a billing adjustment has been applied to correct the October 17, billing statement We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] B [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing his bill for services from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account an adjustment has been made to correct the cost of service.Frontier advises follow ups have been created to ensure the account is being billed correctlyFrontier advises on March 16, Frontier spoke with [redacted] and advised him of the above mentioned.Frontier advises [redacted] has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for referring us the case of [redacted] to our office for review We appreciate you bringing this matter to our attentionIn the complaint, the customer stated he experienced his new service connectedWe called and spoke with [redacted] on March 15, On March 16, we contacted the Local ManagerA repair ticket was generated and the customer’s internet was restored on March 17, We requested that the customer call when he receives his first bill so that we can ensure that it is correct and adjustments processedThe customer has our direct contact information We apologize for any inconvenience this may have caused the customer We trust this information will assist you in closing this complaint.Frontier Communications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Dear Revdex.com, As of to date, (Fe15, 2017) I have not received any letter from Frontier as they stated they have sent meI have just received another billAnd in my request on my first letter to the Revdex.com I asked that Frontier compensate me part of the bill for the great injustice of servicePrior to my contacting Revdex.com I received three late fees taken off my billThat was and is NOT enoughThey have caused such a problem with this service they need to be fair and just I have received a couple calls from Frontier and I haven't been hereBut I have returned the calls from the number shown on my caller IDThe lady I was dealing with was "Carla"...I sent in not once but twice FAXED at two different dates a copy of my DISH NET bill...so she could see the charges and do some adjustments (is what I was told)The first date being Jan25th (which Carla stated she had not received and there are only people in her department area and they would of given it to her after it got faxed) my personal thought 'more incompetence' (and my fax receipt copy said it got sent to her department successfully) and the second date being Feb1st (and receipt from fax said it got sent successfully, too) I have returned the call once after faxing her the statement a second timeIt was on Feb 6th at 9:45am (the automative voice did not connect me to the right department)So, I called the 1-number again at 9:53am...sat for awhile listening to the ridiculous music...waiting...spoke to a lady named, Macy at 9:59am...went thru the whole story with her and she said, she would try to find this Carla and see what is going on...had me on hold for quite awhile...she came back and said she was trying to find out who else I could talk to...again on holdFinally I was disconnectedTalk about being aggravated...I am beyond 'reasoning' at this present timeI have more to do with my time then trying to contact this Carla who does NOT leave an Extnumber to call her back onYou have to go thru the 'regular' Frontier people who haven't a clue as to what is going onSo, I regain my composure and try to call again...the 1-number...after waiting again for several minutes I now get a lady named Minerva...who I have to once again go thru the same story and she honestly does have a clue as to what I am talking about and she tries to figure out who she can get to talk to me...when I said...never mind...I am tired of being on hold getting disconnected and no one has a clue as to what I am talking aboutI will wait for this Carla to contact me (hopefully when I AM home) and try to see if we can reach some sort of an agreementHopefully the next time she calls she will leave a number with an extension number to contact her back...because this way isn't workingI am not being able to return her call I tell this Minerva lady to 'have a good day and ...goodbye' Now we are going thru another issue with Frontier and there poor quality of serviceWe are dealing with a 'party line'There is an elder lady on the line (quite often) and much static in the line...on most daysI have been 'cut-off' talking to my husband and he has been 'cut-off' from discussing Pinformation before having his surgeryfrom DrV***'s office...(his HEART specialist) This has been nothing but a hassle as well This little elder lady seems to think it's her line and we think it's oursShe has told 'whomever' she was talking to - she has turned in a complaint to no avail...and for sure we have turned in a complaintI called on Monday, January 30th and informed them of this 'party line' situation...(which had been going on for around days...we had thought maybe it was due to the weather and hoped it would get better)and was informed Frontier would be out to take care of it Wednesday, Feb1st (the technician on the line could HEAR the elder lady talking with someone else and all the static)Guess what...no one came to repair it on Feb1st (surprise...surprise)On Tuesday, Feb7th a repairman called my husband, Jim and asked if we still needed the 'line' fixed...Jim informed them 'yes'...the repairman stated he had a work order to fix our lineThey said okay they would be out to fix it Well, again no date or time and no show So, I called and spoke with a technician named, Mike om Feb10th at 10:19amHe read all the previous notes and stated he didn't know why this was not repaired (I had to wait for the little elder lady to get of phone line to call Frontier, again...because of so much static)Mike gave me a new date of Feb21st (also gave me a ticket number this timeof he also asked me to call them back the day before (Feb20th) to make sure we are still scheduled and nothing has changed I find this a bit amusing...that I have to call the day before to make sure nothing has changed I am NOT please with Frontier at all...they have been a huge disappoint the last to monthsI truly wish we could get another phone company in our area with a better quality of serviceJust to miles down the road people have finally been able to connect with Time Warner and it's services...they have told me they are much happier in not having to deal with Frontier Sad don't you think? And I for one can NOW understand why I am hoping this will be resolved FAIRLY and quickly...because if my service gets interrupted because of their incompetence maybe another option will have to be done Thank you for your time - have great day Respectfully, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was billed a broadband processing feeFrontier has investigated the above statements and offers the following response: Frontier advises there is a fee of $when a customer discontinues broadband serviceFrontier advises that this fee is to cover the cost of processing the disconnection of the service at the central office or remote facilityFrontier spoke with Mr [redacted] on April 12, and explained the information aboveWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advised she was bill for services from Frontier she never receivedFrontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on April 6, 2018, and reviewed account.Frontier found Ms [redacted] never had service with Frontier, due to a system issue she was billed for an account that was not activeFrontier cleared this account to zero and has reported this to the credit bureauWe trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] advises that she is not being billed correctly for the services that she was offered by Frontier Ms [redacted] states that she was paying $for her Internet services prior to the changes that were made and now she is being charged $ Frontier has investigated the above statements and offers the following response:Frontier advises that there were errors in the offers that were made to Ms [redacted] The correct rate for the service that Ms [redacted] subscribed to is $before applicable taxes and surchargesFrontier advises that an adjustment in the amount of $for the errors on the November statement has been applied to Ms [redacted] ’s accountFrontier also advises that and an additional $adjustment was issued for the installation charges for the television that were billed in errorFrontier advises that the cost for the Internet service was $and Ms [redacted] was receiving a monthly credit of $to give her a rate of $for one yearFrontier advises that the promotion for the $rate ends March Frontier advises that the cost of the Internet has increased by $for a new rate of $Frontier advises that an adjustment in the amount of $has been applied to Ms [redacted] ’s account for the difference in pricing to the end of her termFrontier advises that these adjustments will be reflected on her next statementFrontier spoke with Ms [redacted] on December 13, to review this information with herWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has experienced a delay on getting her Internet services set up with Frontier Frontier has investigated the above statements and offers the following response: Frontier advises that Ms***’s services were installed on January 5, Frontier advises that an adjustment in the amount of $has been applied to Ms***’s account and will be reflected on her next statementFrontier spoke with Ms [redacted] on January 10, who confirmed her service is workingFrontier advises that several attempts were made to contact Ms [redacted] to discuss this issue further but was unsuccessful speaking to her further.Frontier has mailed Ms [redacted] a letter with direct contact information if she needs any further assistance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of Ms [redacted] - [redacted] of [redacted] of AZ to our office for reviewWe appreciate Ms [redacted] - [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] - [redacted] is concerned about the billing issue being correctedMs [redacted] - [redacted] request to make sure all late fees and connection fees are wavedFrontier has investigated the above statements and offers the following response: Frontier has reviewed the billing issue and advised the credits will be on her next bill statement.Frontier as also made sure we have address all late fee bill while waiting for the resolution as well as the connection fees.Frontier and Ms [redacted] - [redacted] have gone over the remainder of the balance on the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] - [redacted] of [redacted] of AZ has experienced as a result of the above matter Frontier Specialist: Marcia S Department: Office of the President Telephone Number:###-###-#### Fax Number: ###-###-####