Frontier Communications Corp.

Frontier has investigated the above statements and offers the following response: Frontier advises that Ms***’s service was disconnected on October 4, 2016.Frontier mailed out a statement on September 4, with charges from September 4, through October 3, for current charges
of $and a back balance of $This left a total of $owed to FrontierOn October 4, a statement generated in full with a current balance of $for a total balance of $Credit were issued back to the account until October 4, (when the service was cancelled) on the following statementMs*** did use the service up to October 5, and reflected usageMs*** received all back credits except one day of service and usage from the October 5, All combined statement left a balance of $267.59.Frontier received a payment of $This left a balance of $owed to Frontier.Frontier advises that a repair request was not made by Ms*** and no credits are warranted We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am trying to get my phone lines back to the way they were (with all services functioning as they should)The voicemail on my main line was wiped out when rebuilding my phone lineI tried to handle with customer service; but was transferred to different departments- with no resolutionWhile the tech was at my house two days ago, he admitted it was not working- he tried to reset it and suggested we wait hours to see if that fixes the problemHe said to call him back if it is not workingSo by Frontier's own admission, the phone line and service has not been restoredI am more than happy to sign off on a resolution, ONCE THE PROBLEM IS COMPLETELY FIXEDI told this to the customer relations person who called me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have been speaking with MsAngela a.k.a*** *** who has stated the same, so I will wait to see the reflection of that credit in early May when the invoice arrives She had stated a tech would come and remove the remaining battery backup equipment, which belonged to Verizon, and he did so today It was removed satisfactorily I thank them for that and that this seems to be resolving acceptably If the bill is anything different than what we discussed, and she gave me her phone #, I will let her know- as well as the Revdex.com I gave her the two tracking numbers for the remaining Frontier equipment that I sent off in the two boxes that were sent to us Again, thanks to all
Regards,
*** ***

Frontier CommunicationsThank you for referring
the complaint of *** *** to our office for reviewWeappreciate you bringing
this matter to our attention.The Complaint states that:• Mr*** wished to have
his account disconnected.Frontier has investigated
the above statements and offers
the following response:• Frontier records
indicate the account has been disconnected as of July 28, Frontier
attempted to reach Mr*** to discuss the complaint but was unsuccessful
Should he have additional concerns, please refer him to our officeWe trust that this
information will assist you in closing this complaintWe apologize forany inconvenience the
customer has experienced as a result of the above matter.Frontier Specialist: Ben
M*** Department: Customer
Relations

Per Frontier records, notes were found dating back to August of where Mr*** was calling in reference to Data issues. He also spoke with someone in reference to pricing and plans. Mr*** advises that he requested the service to be disconnected at the end of the promo
term which was 12/11/and the agent didn't disconnect as requested. He says agent advised that the disconnect date would be 12/11/and assured it would be doneAs a courtesy I adjusted the account in the amount of $60($with tax) for the overbilling. Mr*** is satisfied with resolutionCase closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s account under *** was charged in error.Frontier has not reported the balance to an outside collections agency.Frontier has waived the balance on the account
under ***. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will not accept that my complaint is resolved until the credit is back in my account and fully cleared through my bankAt that time, my complaint will be resolvedUntil that happens, my complaint is still unresolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
My position hasn’t changed eitherMy final due process credit should be for at least one month serviceThis is the least frontier can give me for al the time and effort I have had to spend on this problem that should have been fixed in one phone call verses 20+You caused me so much stress and was not able to spend my time with my family due to your negligenceI can take this further to a higher authority if you would like

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate *** bringing this matter to our attention.The Complaint states that: Frontier sent The Credit Bureau a closed account (***.1) stating that *** *** owed Frontier a balance
of $Ms*** also states that she previously called Frontier and she was told the balance was removed. Therefore she believes this should have already been removed from her credit reportMs*** wants Frontier to remove all of the past due information from her credit reportFrontier has investigated the above statements and offers the following response:Frontier sent The Credit Bureau a notice that Ms*** owed a past due amount of $Frontier did issue a credit to the customer of $on March 3, At that time Frontier submitted documentation verifying Ms*** had a zero balance to The Credit BureauBy the end of April all of the past due charges submitted by Frontier will be removed from Ms***’s credit report.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have employed a lawyer and credit restoration company to handle this matterThe Frontier Communication falsely placed this negative claim on my credit report and I am demanding it be removedI never said I would not pay this bill I was instructed by them to not pay the revised amount until I received a revised billThis took place in and I have never received the revised bill so I could pay the amount I owedInstead Froniter Communication placed a report on my credit report and they refuse to remove this injustice from meI have always agreed to pay what I owe but Frontier has ruined my credit unjustly and continues to refuse to correct their mistake on my credit report.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she cancelled her Frontier internet service the same day that it was installed and was told
that she would not be charged for the service. She also advised that she received a bill from Frontier for $ Ms*** advises that she will only pay $of the $155.00, since she had Frontier internet service for less than dayFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’s previous balance of $has been credited in full and that she now has a zero balanceFrontier left a message for Ms*** on September 28, and advised her of the above statement. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advised on January 12, that her home phone, tv, and internet services have been out since
January 10, She was upset that she would have to wait until January 16, for a technician to come outMs*** advised that a technician needs to come out immediately to restore her services and that an adjustment be made to her bill to reflect the number of days that the services were not working Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms*** on January 13, 2017, and advised that a technician will be dispatched the following day, January 14, Frontier spoke with Ms*** on January 16, to verify that her svcs have been repaired and are working properly, and also advised that a credit of $will be applied to her bill to compensate her for the time in which she was without any service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello,This complaint was closed because I did not respond in time, although I just did not check my email as often because I thought it would take a few daysThis is not resolved because I want to cancel the service, but I want them to credit me for them not being able to provide the service to me for the last month and a halfThey stated they came out on November 27th, which is true, but they neglected to explain they actually have been out to my house Every Sunday since I reported the issue a month and a half agoEach person had a different reason why the service was not workingOne stated it was my router, so I was given a new router, that did not workThe next person said it was the speed of the wifi, so they did something with the wires on the street, that did not workAnother person said it was because the wifi goes from let to right and not up and down, so they stated they were not sure what they can doAnother representative told me I needed to pay them to re-wire the whole thing because of the issue, but I would be charged any where from 100-for it, but this is not my faultIt is not my fault that the person the first time wired it wrong and to far away to where I cannot connect to the serviceIf I pay for four TV's then all of them should be workingAlso I know this is a common issue, but also I want to be credited because when I watch TV only TV's can be used at the same time or the other person will be kicked offYou cannot offer a product and state all should work for TV's, but only TV's workHow can a company offer cable boxes, but only work at the same time, but charge me for 4? That is unfair and they do not disclose that information, therefore they are lying and with hodling information from there customersI want a full refund for the last month and a half on all charges and I will be canceling when that is completedPlease help me out with this because its not fair a company can lie to its consumers and charge them fee's and if I don't pay it affects my credit! Its a scam at the end of the day and I thought the Revdex.com was there to help people like me in this positionI know I am not the only one with this issue, I see all these reviews with my same concerns!Thank you for your help,*** ***###-###-####[email protected]
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** advises his service has been inconsistent and in some cases non-existentRepresentatives blame equipment when
everyone in the area is also experiencing outagesFrontier has taken away channel’s that were available on his Verizon FIOS package and still charges the same rate.Frontier has investigated the above statements and offers the following response: Frontier advises our records do not indicate any reported service outages for Mr***Frontier technical support has been unable to reach Mr*** regarding unavailable channelsWe have left messages with our direct contact informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing
this matter to our attention The Complaint states that: Mr*** received a letter about a change in his services from Frontier Frontier has investigated the above statements and offers the following response: Frontier did find an order issued for changes to Mr***’s account in error and we have advised that all charges have been credited to Ms***’s account We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review We appreciate Ms*** bringing this matter to our attention.The Complaint states that:• Ms*** states she had multiple issues porting her number to *** Ms*** states her port request was denied
because Frontier placed a freeze on her account, then due to a pending order on her account, then due to a PIC freeze. • Ms*** states her phone service went down and she contacted Frontier who advised they could put in a trouble ticket with a due date days out but would try to expediteMs*** states while on the call her dial tone returned. • Ms*** wants her number released to *** and wants credit for the time she spent on the phone.Frontier has investigated the above statements and offers the following response:• Account review shows Ms*** had requested a local carrier and pic freeze placed on her account on 12/27/The local carrier freeze prevents another provider from taking over the account without them first being removed Account review shows Ms*** contacted Frontier and requested the Local carrier freeze removed and an order was placed on 12/26/to do so however it triggered a future due date in error When the other provider tried to port the number the pending order on the account prevented the port Account review shows a 2nd order was placed on 12/28/to remove the local carrier freeze and the original order with a future due date was deactivated.• Account review shows Ms*** reported no dial tone on 12/29/a trouble ticket was initiated with an original due date of 1/4/ Ms*** advised the service was working the same day and the ticket was closed.• Account review shows the service was successfully ported on 1/9/Frontier provided Ms*** a $courtesy adjustment on 12/28/which was applied to her 1/1/billing statement Ms*** will receive pro-rated credit back to the date of disconnect on her 2/1/closing statement. We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter.Sincerely,Frontier Executive Customer Relations

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises she has billing discrepancy on final billFrontier has investigated the above statements and offers the
following response: Frontier spoke to Mr*** on Dec 05, Frontier advises that Mr*** has pre-paid for his services and is eligible to continue receiving service through the end of his bill cycleMr*** can always stop the disconnection if he changes his mindFrontier issued adjustment on the November 25, billWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** advised he is not satisfied with previous Revdex.com closure, and would like an upgraded modem as stated in the previous complaint. Frontier has investigated the above statements and offers the following response: Frontier advises Frontier has sent Mr*** a Gateway modem, our most upgraded modelFrontier advises Frontier representative has advised Mr*** that we have sent him the upgraded modem, free of charge and he should receive it within to business dayMr*** has stated all other issues have been resolved and he is satisfied with this resolution We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** disconnected services on March 14, 2016.Per Frontier and Verizon policy, refunds are supplied within days of the disconnect dateMr*** should anticipate his
refund( $19.16) by the end of this month We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter