Frontier Communications Corp.

*** ***Frontier Communications has received notification of a complaint
from the above individual. According to the complaint:*** *** advises he cancelled service with Frontier three days after service was connectedHe also advises service never worked properly and he is
disputing the balanceFrontier has investigated the above statements and offers
the following response:Frontier records indicate, new service was requested for the aforementioned customerMr*** contacted Frontier to cancel the service due to service issuesFrontier has a 30-day minimum billing periodFrontier cancelled the account and a final bill processedA final bill generated on October 16, with a balance of $185.14.Frontier spoke to Mr*** on October 26, and advised due to the service issues, full credit of $has been applied to the account to clear the balanceIf Mr*** has any additional questions, please contact the
undersigned.We apologize for any inconvenience the customer
experienced as a result of the above matter and trust that this information
will assist you in closing this complaint. Sincerely,Sandra P###-###-####, Ext#***cc: *** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms*** states she has been without Frontier Internet since April 25, 2016.Ms*** states she will need an out of service credit
for ten daysFrontier has investigated the above statements and offers the following response: Frontier has repaired Ms*** service on May 4, 2016.Frontier’s policy is to issue out of service credit when a customer is without their service for anytime over hoursFrontier issued an out of service credit of $(April to May 4, 2016).Frontier spoke with Ms*** on May 5, and she is satisfied with the resolution.Frontier provided Ms*** our direct line and extnumber for further questions or concernsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matterTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While the statement made regarding how they "advised" me that that my rate is the current one offered does sound like I've received that rate all along - I have not - I have agreed to accept the rate offered with the $discount Rick, the representative I spoke with, was very apologetic surrounding our last interaction and helpful to get the issue resolved
Regards,
*** ***

Dear Ms***: Frontier Communications has received notification of a complaint from the above individual. According to the complaint: *** states that she agreed to a bundle rate of plus taxes and she is being billed per month*** states when she
calls in to get the rate she was sold she is advised there are no notes or offer to get her rate to plus taxes*** would like assistance from the FCC Frontier has investigated the above statements and offers the following response: Frontier reviewed the account and we shoe that the rate was corrected by a previous representativeFrontier shows the first bill was prorated which is a higher bill then the billsFrontier shows that there were two upgraded charges from the previous plan that were not removed which was for a total of $Frontier also shows that there was a pick your premiums plan from the previous TV plan that was not removed which was also $Frontier will follow up on the next statement to review the chargesFrontier made attempts to contact Ms*** and we have left a messageFrontier also shows that credit in the amount of was issued as of September 27, The next bill should show $plus taxes and fees provided that no other changes have been made

Thank you for referring the complaint of *** *** to our office
for review. We appreciate her bringing
this matter to our attention.In the complaint Ms*** expressed concern regarding her request
to disconnect the telephone service but leave the internet and TV
services
active. Frontier disconnected the
account and were unable to restore the original rate. Her monthly bill was not the rate she was
quoted. Her TV service was disconnected
out of the blueShe was advised a third account was created to restore her
services. She is seeking the
cancellation of service without penalty.Our records indicate the customer ported out telephone number
###-###-#### on July 5, 2016. This
telephone number was released to a Competitive Local Exchange Carrier
(CLEC). When the order was received from
the CLEC, it only requested the release of the telephone number. If there are other products on the account,
there must be a separate order requested to maintain these services; however, this
request cannot be submitted by the CLEC. There was no additional order located in our system to maintain the FiOS
Internet and TV. The billing statement for the month of July generated on the 16th and reflected the previous balance of $507.80, a payment was received for
$276.90, and the balance forward was $230.90. The current activity for July was a credit of $72.27, due to the
disconnection of service, and the balance was reduced to $158.63. This was a regular statement The following statement for August and
September reflected this same balance, as the account was no longer active;
however, there is an outstanding balance remaining on this account.In order to restore the FiOS Internet and TV, a new account was created
with an account number ###-###-####. The
removal of the telephone services caused an increase to the monthly statement
and this is basically matter where more service, the better the discount. This account is no longer active and was
disconnected on January 16, 2017. The
balance remaining on this account is $166.98. As of the January 1, billing statement, the customer has not been
charged an Early Termination Fee (ETF). However, the customer’s term was not scheduled to expire until July 13,
2018. The term was cancelled prior to
the date of expiration, which means an ETF would be valid. As of January 26, 2017, there has been no ETF
charged.Should Ms*** receive a future statement with an ETF or wish to
discuss this matter further, I can be reached at ###-###-#### EXT ***Sincerely,Felicia T***Executive Customer RelationsFRONTIER
COMMUNICATIONS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you Revdex.com for assisting in this matterFrontier has not attempted to contact me as I have no missed calls nor voicemail from FrontierI still have service because I was waiting on the response and to close the account I need to know the exact date and the final bill amount so there are no surprises as I have encountered throughout the months with FrontierAgain I reiterate I do not have a contract and would like to know what my bill amount would be through the current billing cycleI have completed my research and have found a reputable company to service my needs as a customer without lies, baiting and switching tacticsPlease provide me with a response so that this process is as painless as possible and I can move my services ASAP
Regards,
*** ***

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** advises he has a billing discrepancy with FrontierFrontier has investigated the above statements and
offers the following response: Frontier spoke with Mr*** on February 28, and advised we have a $manual credit scheduled till January to honor the misquote of pricing.Frontier advises with the current manual credit of $the price with equipment is currently at $plus taxes and fees till April 11, Starting April 12, the price on the account will be $plus taxes and feesWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** with *** *** Incadvises he cancelled his service on March 15, He contacted Frontier to
stop his autopayHowever, a payment of $was automatically deducted and he has been unable to get a refund Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on April 18, 2017, regarding his refund, the amount is not the full credit, because the second line is still activeWe explained that he will receive a refund in the amount of $for ported out numberFrontier has issued a disconnect order for the second line and backdated it to March 16, Mr*** will receive a separate refund for the second line in approximately days We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They were apologetic that this complaint had to get to this level and resolved the issue within minutes of being on the phone
Regards,
*** ***

Thank you for referring the complaint of Ms*** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advised that she would like Frontier to honor price quotedFrontier offered $(I
may be off on the change) on the order and quotes $(including taxes and surcharges)Frontier offered $Amazon Gift Card for the Double PlayI would like Frontier to honor price quoted and credit my account and correct price moving forwardFrontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on May 4, 2017. Frontier explained that the extra $off for first year was for a Triple Play Phone plus Internet plus TV. Frontier explained that a Double Play Phone and internet do not qualify. Frontier will honor the misquoteFrontier has issued a two credits to Honor the $off for the first year for a total savings of $for the first year. The first credit of $issued on March 4, and additional credit of $issued on May 4, 2017. Total Credit issued was $122.98. Frontier explained the $Amazon Gift Card criteria and processWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Base rates are the sameA $per month promotion expired 5/28/Movies rental fees were not shown for months and appeared on the September bill

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr*** had trouble with services when account was transferred to him nameMr*** was without full services for
hours and would like to be reimbursedFrontier has investigated the above statements and offers the following response: Mr*** subscribes to a triple play package and pays approximately $a month. Two days without service is $times equals $Frontier has applied a $credit to MrNutu’s account.Frontier has left a message for Mr*** by phone on December 28, and sent an email to him on January 2, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that an adjustment was previously issued to the account, resulting in a balanceFrontier made multiple attempts to reach *** *** but received no responseWe regret any
inconvenience that *** *** may have experienced as a result of the above matter

I spoke with them yesterday regarding making payments on a bill that I am unable to afford so I asked to be put on a payment planThey refused to put me on a payment plan and told me that I had to pay this bill and if I didn't it would cost me more money in the future and could affect my creditI can't afford the bill and want to be able to at least pay half and keep my services activeThey stated if I did that that they would disconnect my service which makes me believe why then should I waste my money at least I made an effort to pay itI even offered to pay 75% of it and they would not even accept that and this was a supervisor I spoke withWhat a joke payment options are.Their excuse is that they can't put me on a payment plan because my account is currently in good standing and that I don't understand

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** advises he would like price quotedFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on October 09, 2017. Frontier explained that all promotions are activated and correctFrontier explained the September bill had prorated charges and credits, due to Television package changeFrontier advised Mr*** of bill cycle dateFrontier has set a follow up for October 24, to ensure bill accuracyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The complaint rebuttal states that: • Over a month ago, their TV reception
stopped working correctly. After extended periods on the phone, a replacement box that didn’t work and a technician visit that didn’t fix the problem, Mr*** was given a new appointment window for a tech visit only to be told the tech won’t be there until the following Monday. Frontier has investigated the above statements and offers the following response: • The service was disconnected effective 11/29. $in credit was issued in November for time out of service as well as $courtesy credit for the missed repair appointment • Frontier will address internally any coaching/disciplinary actions related to this complaintFrontier apologizes for the delays created when proper process was not followedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience *** *** has experienced as a result of the above matter

Frontier attempted to reach Mr*** and left message with direct contact numberFrontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interferenceCustomer speeds may vary over timeFrontier records indicate, the speed provisioned for Mr***'s account is Simply Broadband Max with speeds - MBPS downloadWe trust this information will assist you in closing this complaint

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this
matter to our attention The Complaint states that: Mr*** disconnected service on January 3, and is owed a refund of $Frontier has investigated the above statements and offers the following response: Frontier has requested the refund for Mr*** be processed and he should receive it in 10-business days We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to meI checked my account online and confirmed that DeeDee from Frontier adjusted my account balance and removed the early cancellation feeI paid my balance of $and the matter is resolve.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Frontier made no attempt to contact meSaying they left a message for me is a lie and I have phone records I can obtain to prove thatNo one has left a voicemail regarding the matterI did receive an email which did not satisfyI did NOT have "several" accounts at FrontierI've only had one account my entire lifeI had one account at ** *** *** **In December of I made an attempt to MOVE my service to another locationI moved from ** *** *** in DecemberFrontier scheduled a date and time to move the internet to a new houseNo one bothered to show up or even call on that dayI waited around and no one from Frontier showedAfter that, I have spent three months trying to cancel for services from ** *** *** Rd, which I have not lived in for three months, and they are still billing me! The new location (which no one bothered to show up to move my internet to) is the "several accounts" they are referring toThis is completely ridiculousI would like proof of these "several" accounts!! On February I spoke to Adrienne (spelling) from FrontierThis is the third time (at least) I contacted them to close my ONE account in which I have not lived at that residence for months and monthsAdrienne cancelled my account, AGAIN, and said she would call March to make sure I was reimbursed from December 14th onShe made no such callI still have not been reimbursedAt the beginning of January, they charged my credit card, without my consent, for services I had no had for over a month! This is disgustingI am sick of their lies and incompetence! I have wasted hours of my life on the phone with their incompetent employees who have YET to resolve the matterI want my $back from the charge in January and I want this $bill removed! I have no had services since DecemberThis is the worst company I have ever come in contact with.Frontier is lying when they say they have tried to contact me and left messagesI've never received a voicemail from Frontier in my life. Regards,
*** ***