Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms*** states she has been without Frontier Internet since April 25, 2016.Ms*** states she will need an out of service credit
for ten daysFrontier has investigated the above statements and offers the following response: Frontier has repaired Ms*** service on May 4, 2016.Frontier’s policy is to issue out of service credit when a customer is without their service for anytime over hoursFrontier issued an out of service credit of $(April to May 4, 2016).Frontier spoke with Ms*** on May 5, and she is satisfied with the resolution.Frontier provided Ms*** our direct line and extnumber for further questions or concernsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matterTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution not to be satisfactory to me. I have many correspondences to Frontier with my address change (9/16, 10/16, 11/12/& 1/17) Every time I spoke with a representative they would confirm my address change and promise to mail me an updated bill Even though they would say they would mail it out to my new address, I never received it Then I would follow up with them and do the process all over again.They reported it to the credit bureaus and now my credit is negatively affected and holding me back from moving forward from my nasty divorce I am the one who needs to move forward and be successful and this reporting has a negative effect for my future. I paid my balance in good faith, I expect the company to do business in good faith I have been a member since My bills were always paid on time until the divorce I needed assistance and Frontier was aware of what was happening and they still reported knowing what was going on I was always in communications with them through out all the past year trying to work it out
This is only one complaint as I believe it is the most important one to me Their business ethics are terrible and their customer service is just bad The community that I live in all agree with this, we were all victims of their horrible service after the merger of Verizon and Frontier
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this
matter to our attention The Complaint states that: Mr*** disconnected service on January 3, and is owed a refund of $Frontier has investigated the above statements and offers the following response: Frontier has requested the refund for Mr*** be processed and he should receive it in 10-business days We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

*** ***Frontier Communications has received notification of a complaint
from the above individual. According to the complaint:*** *** advises he cancelled service with Frontier three days after service was connectedHe also advises service never worked properly and he is
disputing the balanceFrontier has investigated the above statements and offers
the following response:Frontier records indicate, new service was requested for the aforementioned customerMr*** contacted Frontier to cancel the service due to service issuesFrontier has a 30-day minimum billing periodFrontier cancelled the account and a final bill processedA final bill generated on October 16, with a balance of $185.14.Frontier spoke to Mr*** on October 26, and advised due to the service issues, full credit of $has been applied to the account to clear the balanceIf Mr*** has any additional questions, please contact the
undersigned.We apologize for any inconvenience the customer
experienced as a result of the above matter and trust that this information
will assist you in closing this complaint. Sincerely,Sandra P###-###-####, Ext#***cc: *** ***

Frontier has investigated the above statements and offers the following response: Mr*** service has been successfully restoredFrontier has advised Mr*** that online payments may take up to days to post to the account.We regret any inconvenience that Mr*** may have experienced as a
result of the above matter

Base rates are the sameA $per month promotion expired 5/28/Movies rental fees were not shown for months and appeared on the September bill

Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that an adjustment was previously issued to the account, resulting in a balanceFrontier made multiple attempts to reach *** *** but received no responseWe regret any
inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of Dr*** to our office for reviewWe appreciate Dr*** bringing this matter to our attention The Complaint states that: Dr*** advises he has billing disputeFrontier has investigated the above statements and offers the
following response: Frontier spoke to Dr*** on November 3, 2017. Frontier explained current promotion and appropriate adjustments have been madeFrontier advised we have set a follow up to review the November 20, bill to ensure accuracy and make additional adjustments if requiredWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Dr*** has experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint of Mrs*** to our office for reviewWe appreciate Mrs*** bringing this matter to our attention The Complaint states that: Mrs*** alleges that she was over billed for the last eight months and
that products were added to her account that she did not authorizeFrontier has investigated the above statements and offers the following response: Frontier records demonstrate that Mrs*** was a new customer with an order installed on August 3, 2018. The order consisted of FIOS Digital Voice and FIOS mbps with a Frontier Security Bundle. The customer was place on the QAcquisitions Double Play offer. The voice and data were $plus taxes and surcharges for six months and $plus taxes and surcharges for months There was a 24-month commitment.Frontier records further demonstrate that the Frontier Security was removed by order on September 18, 2017. Credits were issued for September 19, through October 9, on the October 10, invoice.Frontier records also show that the customer removed her FIOS Digital Voice on February 19, 2018, which voided her new customer promotionThe Simply FIOS mbps is priced at $per month plus a modem/router fee of $per month. On March 27, Mrs*** was moved to an existing customer promotion and a $save credit was added to the account for months. The customer will pay $per month for monthsFrontier generated Mrs*** first invoice on August 10, 2017. The bill covered August 3, through September 9, and included install fees and credits A $credit was applied to the account. Current billing for March 10, properly reflects the removal of the Qpromotion and the FIOS Digital VoiceWhen an order is placed mid billing cycle, there are pro-rated debits and credits included because what was a credit is now a debit and what was a debit is a now a credit. The QAcquisition charges for $each are correct. These charges were credits on the February 10, invoice and because of the order to remove voice service the QPromotion was also removed. The customer was given $in bill adjustments on her March 10, invoice. Mrs*** has a balance of $due on or around April 3, 2018. Additional credits are not appropriate at this time. A total of $in adjustments have been applied to Mrs***’s account since August We trust that this information will assist you in closing this complaint. We regret any inconvenience that Mrs*** may have experienced as a result of the above matter Frontier Specialist: Donna Merrigan Department: Executive Customer Relations Telephone Number: ###-###-#### Fax Number:

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** is disputing her bill for services from FrontierFrontier has investigated the above
statements and offers the following response: Frontier advises upon reviewing the accounts our records indicate the balances are validFrontier has made several attempts to reach *** ***; however, Frontier has been unsuccessful in speaking with herWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The Complaint states that: Mr*** advises that he cancelled his Frontier service on February 5, 2018, however he received two bills following thatMr*** advises that his credit card was charged for two payments after he cancelled his Frontier serviceFrontier has investigated
the above statements and offers the following response: Frontier apologizes for the inconvenience this issue has caused Mr***.Frontier advises that the payment made on March 9, was reversed and credited back to Mr***’s credit card on March 2018.Frontier advises that the payment made on February 6, paid his account through the end of his bill cycle and was validFrontier advises that we spoke to Mr*** on March 23, to advise of the above

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** received her bill with extra charges on the billing she did not agree to and charges was not
explained completely Frontier has investigated the above statements and offers the following response: Frontier has removed the Personal Security Bundle and the Personal Device Protection plan from the account, effective October 12th, Frontier has credited the full amount of the charges for these products in the total sum of $on October 12th, Frontier has also credited the one-time charge for the modem of $on October 12th, Explained the taxes and surcharges to Ms***Explained that the Regional Essentials package for her phone service only includes local calls in the follow exchanges: 310-234, 310-441,310-446, 310-470,310-474, 310-As for the amazon e-gift card explained that this will come days after the first bill is paid on time We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Customer was charged early termination fee Frontier has investigated the above statements and
offers the following response: Frontier placed in a credit on the account to cover the final billThe credit was in the amount of $and was given on October 11, There is no longer a balance on the account and the customer owes no money to FrontierCustomer is aware and is satisfied with the resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the rebuttal of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Rebuttal states that: Mr*** advises that Frontier doesn’t have Internet service available to his location, however within a mile from his home Frontier offers DSL and FIOS services to the customers in this area. Approximately years ago a service manager walked around this area surveying potential customers to see if they would be interested in the services if Frontier was able to expand. Many people responded they would sign up if it were to be available, still nothing. Mr*** would like to know if and when this will be available to him and his neighbors Frontier has investigated the above statements and offers the following response: Frontier is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans to offer service in Mr***’sneighborhood at this time. Frontier is continuing to use Connect America Fund (“CAF”) Funding in the most effective way to reach as many customers as possible. CAF is a six-year program ending in 2020, and at this time CAF funding is not being allocated to expand areas that don’t already have service but to give better service to homes that are already qualified to get the service. There are not any plans for this area in the next two years to make any changesFrontier advised Mr*** of this information on April 11, Frontier stands by the information that has already been provided to Mr***We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises a Frontier repair technician replaced the Network Interface Device(NID) and repair services on August 26, Frontier credited the account for time out of serviceFrontier attempted to
reach Ms*** and advise of the above but was unsuccessfulFrontier left a message with direct contact information We trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms*** is disputing charge for directory assistance calls Frontier has investigated the
above statements and offers the following response: Frontier advises a credit was submitted for $ plus tax as a one-time courtesy.Frontier has placed a block for directory assistance calls.Frontier spoke with Ms*** on March and reviewed the above We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr*** had trouble with services when account was transferred to him nameMr*** was without full services for
hours and would like to be reimbursedFrontier has investigated the above statements and offers the following response: Mr*** subscribes to a triple play package and pays approximately $a month. Two days without service is $times equals $Frontier has applied a $credit to MrNutu’s account.Frontier has left a message for Mr*** by phone on December 28, and sent an email to him on January 2, We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have both Credit Freeze and Fraud Alert set up for my account. Frontier was noticed of this multiple times. They messed it up by trying to run my credit check as they do for those who do not have Fraud Alert etc set up. So, it's entirely their fault that they failed to run my credit, and I should be offered the same treatment as other Frontier customers who has Fraud Alert set up like me. This is what Felicia T*** of Frontier President's Office told me as their company policy; " If Equifax displays a Fraud Victim, Identity Theft Victim and/or Military Alert, the consumer should be referred to a supervisor, who should obtain valid identification or refer customer to Equifax to have the narrative removed." If you need a copy of her email, I am happy to forward it to you. Thank you
Regards,
*** ***