Frontier Communications Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I did not have $taken off my bill for auto-payThe was what I was paying per month anywayI do not know why they would send me an offer for $off for auto pay or that for several months their employees told me I would receive $off the next monthBut I will close the complaint

Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he would like final bill correctedFrontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on October 3, Frontier explained that we have applied several adjustments and corrected the billingFrontier explained the one-month minimum billing policyWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: On 06/- pic codes were corrected on order [redacted] .On December 6, a Frontier Communications representative spoke with Mr [redacted] advising him that the credit request was issued for $has been approved and applied to accountAdvised that after deducting the charges owed the new balance is 57.29-Also waived late fee of that was billed on November statement

Frontier CommunicationsComplaint Number: Company Code: Customer Name: Chloe [redacted] Phone: 5624325472Thank you for referring the complaint of Chloe [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention.The Complaint states that:Ms [redacted] states that she was promised $per month plus taxes, free DVR and router for one year, HBO free for six months, no contract and a $Amazon Gift CardShe states that her bill does not reflect these promisesFrontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that Ms [redacted] is being billed correctly for the services that she hasMs [redacted] was provided misinformation by the original Frontier sales agentFrontier, as a courtesy, has adjusted the remaining balance of $after payment was made on April 20th, Frontier stands by its original responseFrontier will adjust, within reason, for a misquote for a period of three monthsFrontier cannot honor a misquote indefinitelyFrontier will honor the quoted rate of $91.98/mo + taxes rate for the next three months: May 2nd – July 2nd, bill cyclesMs [redacted] ’s bill is running at $per month plus taxes without a contractShe is still set to receive her Amazon Gift Card of $in addition to her free six months of HBO service that ends August 21st, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Austin B*** Department: Executive Consumer Relations

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] advised a Frontier representative offered a $loyalty credit to reduce the monthly rate for internet service to $34.99He is seeking an advertised rate of $a month for 100/for months Frontier has investigated the above statements and offers the following response: Mr [redacted] has been issued a one-time credit totaling $to cover the discount as a customer courtesy The monthly rate will continue to be $per month in a 24-month term that ends 5/11/18.Frontier is honoring his current promotional rate and he does not qualify for any additional promotional discounts The $rate for 100/is a new customer offer – Mr [redacted] is an existing customer and does not qualify for the new customer offer.Frontier Communications Office of the President provided this information to Mr [redacted] on 3/23/We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] experienced as a result of the above matter

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she has been billed for an install charge to set up her Frontier Internet serviceFrontier has investigated the above statements and offers the following response: Frontier has investigated and determined that Ms [redacted] ’s installation charges were set up in monthly installments Frontier also advises there is no option for a self-install as documented on the install order.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Hello,I had no contract sent to me My order number was [redacted] I first started out wanting just internetThe sales Associate told me they were offering a deal that if you got internet and phone that it would cost me $47.98plus taxes and $installation which includes refundable $gift cardI could cancel the phone after the first monthmy install date was 11/7/ I could cancel any time after the first month because I was under no contractThis is my first time with Frontier an I must say I has been the most frustrating company I have ever dealt withI was never mailed any contract because I was not under a contract.Thank you

Thank you for referring the rebuttal of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms [redacted] states she is still having service issues and has to call in every two weeks for repairFrontier has investigated the above statement and offer the following response: Frontier’s investigation found that the most recent repair ticket was completed on December 28, A Frontier representative has made several attempts to reach Ms [redacted] and had to leave messages.Frontier mailed a letter to Ms [redacted] to provide the direct contact information for a Frontier representativeWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he Decided to close the Frontier account due to billing issuesMr [redacted] would like to have final bill adjusted to reflect missing credits Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr [redacted] on August 11, Frontier explained that we had applied several credits to reflect missing promotionsFrontier discussed credit amountsFrontier advised that final bill is accurate We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he signed up for Frontier internet service and agreed to have his credit run He then received a credit alert advising him of a second hard credit inquiry made by Frontier Mr [redacted] advises that Frontier needs to remove the second hard credit check from his credit report with EquifaxMr [redacted] advises that he has not received a confirmation from Frontier of his upcoming installationFrontier has investigated the above statements and offers the following response: Frontier advises that a request was submitted to Equifax to have the hard credit inquiry flipped to a soft inquiry, since only one hard credit inquiry should have been run for the customer Frontier advises that the process of flipping a hard credit inquiry to a soft one normally takes approximately to weeks due to the volume of similar requests that Equifax receives, and that Frontier has no control over the credit bureau timeframe.Frontier advises that Mr [redacted] will be contacted as soon as the process of changing the hard credit inquiry to a soft inquiry has been completed Frontier spoke with Mr [redacted] on January 3, and advised him of the above statements Per his request, he was sent an email confirmation of his upcoming installation appointment and was also given direct contact information for Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] cancelled service on July 14, 2016.Frontier finds that Mr [redacted] was not charged a termination feeFrontier advises that Mr [redacted] was not on a contracted pricing but on a price lock for one year for his television services We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Customers internet was locked in at for years and now her price is actually Frontier has investigated the above statements and offers the following response: Customers price was locked in for years at 34.99, she also accepted a promotion that dictated she could get 5$ off for years if she signed up for autopay, customer never signed up for autopay so her price stayed at 34.99.Frontier has agreed to credit the customer a lump sum credit to make up for the promotional amount until her 2nd year hits We trust that this information will assist you in closing this complaint We apologize for any inconvenience that she has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response:· Frontier account notes show Mr [redacted] was provided a specific price quote.· Frontier has issued the necessary adjustment the accountThe account now reflects a zero balance due· The assigned Frontier Consultant contacted Mr [redacted] to advise of the above solutionMr [redacted] was satisfied with the resolution reachedWe regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Tina W [redacted] Department: Consumer Relations

Frontier has investigated the above statements and offers the following response: Frontier advises that on 12/14/15 a Frontier representative removed Ms. ***’s Local Provider Freeze to allow Ms. [redacted] the availability to Port Out her number to another provided. Frontier never received a request... from another carrier to Port Out the number. Frontier has no record of Ms. [redacted] calling to cancel until 2/08/16. Frontier advised that it is the customer’s responsibility to cancel service with Frontier should she decide to change services without taking their number to another provider. As a courtesy, Frontier has waived the remaining balance on the account of $71.83. This leaves an account balance of zero. We trust that this information will assist you in closing this complaint. We regret any inconvenience that [redacted] *** may have experienced as a result of the above matter. Frontier Specialist: Jennifer V [redacted] Department: Consumer Relations

Thank you for referring the rebuttal of [redacted] to our office for review. We appreciate Mr. [redacted] bringing this matter to our attention. The Complaint states that: Mr. [redacted] advises that he will not accept the $14.17 refund that Frontier owes him in the form of a prepaid visa card from Citibank, which is the bank that processes refunds on Frontier’s behalf. Mr. [redacted] advises that he can’t deposit a gift card in his bank and did not pay his Frontier bills with a gift card, so Frontier should send his refund in the form of a paper check. Mr. [redacted] advises that he should not have to take the time to speak with Citibank to request his refund in the form of a check, and that Frontier should take care of that for him. Frontier has investigated the above statements and offers the following response: Frontier advises that, per Frontier’s refund policy, the $14.17 refund that is owed to the customer has to be issued by Citibank in the form of a prepaid card, and the funds have already been released by Frontier to Citibank.Frontier spoke with Mr. [redacted] on March 27, 2017, and advises him that he will need to speak with Citibank directly to request that they send him the refund as a paper check. He was also advised that after receiving the prepaid card, he can transfer the funds directly into his bank account.Frontier is not allowed to request replacement cards from Citibank, and that has to be done by the customer. Mr. [redacted] declined Frontier’s offer to conference in Citibank and ended the call. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr. [redacted] has experienced as a result of the above matter.

Closure: Frontier has investigated and found in the customer reported no dial tone on 4-23-and it was cleared on 4-24-On 12-29-reported no dial tone and it was restored on 12-30-by repairing a cable cut caused by another party On 2-3-the customer reported static on the phone and the Internet not working properlyThe issue was resolved on 2-10-by fixing a short in a pedestal caused by mice On 2-11-the local manager followed up and left a voicemail with his contact information should they have future trouble We issued days phone and Internet credit totaling $that will show on the 2-25-statement

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he experienced issues with his telephone and Internet service from FrontierFrontier has investigated the above statements and offers the following response:Frontier records show a repair was completed on May 17, 2017.Frontier advised an adjustment in the amount of $has been applied to Mr***’s account for the loss of serviceFrontier spoke with Ms [redacted] on May 18, who confirmed the services are workingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Mr [redacted] states Frontier offered a lower rate and the bill is more now, he is disputing the monthly charges.Frontier has investigated the above statements and offers the following response:Frontier’s investigation found that there was a package change done to the account and the new monthly charges were misquoted Frontier will manually adjust the future bills to get the charges to the price quoted Frontier has applied a $credit to correct the missing promotions on December 15, Mr [redacted] has our contact information and is currently satisfied with our resolution.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have had emails from FrontierOne e mail said they left a voice message, but I did not have a voice mail set up at the time so I am unsure as to how that could be trueI received an e mail on 5/26/that said it was the second attempt at contact (the first I assume was the voicemail)Included in the e mail was just the question if my issue had been resolvedThe second email was on 5/27/16, it just said that I called to get the info on setting up voicemail and had everything been resolvedI am still showing charges on my account that, 1) I did not ask for ( security bundle) and 2) the charges are more than what my current charges were with VerizonI received a letter from Frontier stating that during the transition, Frontier would maintain my current chargesI was out of town for the holiday weekend and did not have access to e mail so I was unable to respond to Frontier Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for review The Complaint states that: • Mr [redacted] advises that Frontier is not fixing his billing issues Frontier has investigated the above statements and offers the following response: • Frontier attempted to contact Mr [redacted] on 10/3/16, 10/5/16, and 10/10/and have had no return call• Frontier sent a letter detailing direct contact info for her concerns We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter