Frontier Communications Corp.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for review. We appreciate Mr. [redacted] bringing this matter to our attention. The Complaint states that: Mr. [redacted] states that Frontier provides poor internet service causing issues with his home telephone.Mr. [redacted] further states that he is overcharged for his Frontier service package. Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors, including network congestion, customer equipment, and Wi-Fi network interference. Customer speeds may vary over time. Frontier advises that it is continually working to improve its network and its customer’s experience. Frontier did verify with [redacted] , his Phone provider, to see what the minimum speed required is for Mr. [redacted] ’s [redacted] phone to work properly and they have stated 1.2 MBPS. Mr. [redacted] is in an area where the speed is less than 1 MBPS. In an effort to have working phone service Mr. [redacted] has opted to Port his [redacted] telephone service back to Frontier so that he may have a Land Line connection and not have to rely on a Internet connection for his telephone. Frontier spoke with Mr. [redacted] on December 8, 2016. He is satisfied with Frontier at this time and stated we could close the complaint. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr. [redacted] has experienced as a result of the above matter.

Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] is disputing an Early Termination fee Frontier has investigated the above statements and offers the following response: Frontier advises that the Early Termination fee is a valid chargeMr***’s account has been under a price protection plan and is getting discounts on both his phone and internet serviceFrontier spoke to Mr [redacted] on December 8, and advised of the above information We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate bringing you this matter to our attention.The Complaint states that: [redacted] advises she did not receive an Amazon promotional gift card.She states she has billing concerns.Frontier has investigated the above statements and offers the following response:Frontier spoke with [redacted] confirmed she has received her Amazon gift cardFrontier records indicate background billing issued caused promotional discounts to be removed from the accountFrontier spoke with [redacted] and advised we added the promotional and corrected the monthly MRC.Frontier spoke with [redacted] and advised the account was being reviewed to insure all applicable credits are applied to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience the customer has experienced as a result of the above matter.Frontier Specialist: Mark S [redacted] Department: Customer Relations

Thank you for referring the additional concerns of [redacted] to or office for review Frontier has reviewed these additional concerns and the company’s position has not changed Sincerely, Frontier Customer Relations

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that he experienced both service and billing issues during the transition from Verizon to Frontier Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms [redacted] on September 14, and she already arranged to have her service ported to another providerMr& Ms [redacted] will be receiving credit in the amount of $on their October statementThis adjustment covers May, June, July, August and September statements We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] D [redacted] to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Mr [redacted] reports Frontier owes him a credit refund check of $and he refuses to wait days for it.Frontier has investigated the above statements and offers the following response:Frontier investigated Mr***’s account and determined that he can be refunded to his Visa $in to business days.Frontier provided Mr [redacted] his confirmation number and a direct line with extnumber for further questions or concerns.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] D [redacted] has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint of Derek [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] is upset and feels that Frontier did not release his number to TWC and feels that they are holding it hostage Frontier has investigated the above statements and offers the following response:Frontier investigated and found that TWC requested to port Mr**’s telephone number from Frontier to TWC on January 4, however TWC cancelled the port request on January 10, Therefore the telephone number was never ported and remained with FrontierFrontier’s policy is when a port is requested from another carrier, their account is automatically cancelled in our system, to stop the billing, therefore all services were cancelled on January 4, On February 7, I spoke with Mr**, and advised him that our porting department reinstated the number and it is now active with Time Warner, and advised Mr [redacted] to contact them to complete the process.Mr[redacted] appreciated me calling and assisting him.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations

Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] states that Frontier has billed him for services that he has not received in the amount of $1,Frontier has investigated the above statements and offers the following response:Frontier has reviewed the submitted complaint and has found that Mr [redacted] called in shortly after his account was disconnected to look into new servicesHe discussed pricing and packages with an agentAn order was written to port his number back in, but did not go through third party verification, nor did it go to Dispatch for field installationFrontier finds that the services were not installed, nor did Mr [redacted] have the necessary equipmentFrontier has issued an adjustment for the full balance of $1,so that the record will reflect nothing owed to Frontier on this accountFrontier will also send a request to the credit bureaus to have Mr***’s credit updatedFrontier advises Mr [redacted] that the request can take up to days to be sentOnce sent, it’s up to the Bureaus to make the necessary update to his credit profileWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr***s has experienced as a result of the above matter.Frontier Specialist: Austin B [redacted] Department: Executive Consumer Relations

Frontier has investigated the above statements and offers the following response: Frontier advises that notification was sent to the credit bureau to remove the infraction against Ms [redacted] ’s credit score[redacted] will charge the interaction to a soft request so the instance of the inquiry will be there but it will be non-score affecting.The change can take up to days to reflect We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] placed a three-way call to Citibank with A Frontier representative on August 30, 2016.Frontier advises that Citibank issued a refund card to Ms [redacted] ’s old address.Frontier advises that while on call with Citibank; Citibank issued a new refund card to the correct address and advised that Ms [redacted] will receive her refund within 7-business days We trust that this information will assist you in closing this complaint We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hello- I did speak to Richard from Frontier and he stated that he needed ***'s consent in order for me to speak to himI am a busy mom who works full-time and I can not always get to Richard's phone callsI did call back a few times as well and leave messages on his voicemailThe last I heard I needed to send paperwork again (which I have already sent and it was confirmed that it was received) I need the information on where to send it$may not be much to big corporation but to me it means groceries, if I can please get a response that would be great Regards, [redacted]

Revdex.com: My current bill online does not reflect the following:- Due to the misinformation provided to the customer, Frontier has applied a credit of $for services dated January 19th through February 9th as well as a credit of $for the promotional chargeback plus tax billed on February 10th - Frontier advises that Mr***’s account now reflects a final balance due of $55.72.My bill shows a credit of $and a balance $ This is not what they agreed upon I do find the balance due of $as acceptable I attempted to contact the Frontier billing department and pay the $55.72, but I ran into these issues:1) online at frontier.com, it reflects I owe $ Any attempt to make a payment online is routes me to a web page with instructions to call an automated payment phone number or customer service 2) the automated payment phone number also reflects $72.57, but allows an option to pay a different amount However, it states there is a $fee to make a payment over the phone 3) I called the customer service phone number and they were able to confirm that I owed $ However, they stated there would be a $fee to take a payment over the phone and could not waive it They said they could route me to another department where they could waive this fee However, they routed me to the automated payment phone number.4) I suppose there is an option to pay by physical mail However, without a final bill that is accurate, I am hesitant to do soI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if they would allow me to pay with out a charge (online is they way I always paid in the past) Attached is the result from the web page directing me to call Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Him bringing this matter to our attentionThe Complaint states that: Customers billing is 20$ higher than what is previously was before frontier took over his accountCustomer would like to cancel services without paying an early termination fee Frontier has investigated the above statements and offers the following response: Frontier has agreed to credit the difference in billingFrontier has agree to waive customer early termination fee We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for review We appreciate Mr [redacted] bringing this matter to our attention.The complaint states that:Customer has been expecting a promised credit of 130.99, promised by Verizon, since before conversion for a tech visit and modem fee.Frontier has investigated the above statements and offers the following response:The credit of was approved on 8/and will appear on customer's next statement which cycles on 8/28/We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive a call from Forntier and they said they would give me a refund but I have not received it yet! Feb, 28, 2017, About a week after the call Regards, [redacted]

Ms [redacted] did provide frontier proof she had moved and purchased a home in Texas after March 1st as well as a letter from the landlord that owned the property she had moved from [redacted] , and that Ms [redacted] Sister [redacted] had moved into the location on March 1st frontier further investigated and determined that the services were being used even after the sale between Verizon and Frontier April 1st until Frontier temporarily disconnected them for non payment on August 10th Ms [redacted] has been and still is the responsible party for this account

Thank you for referring the complaint of Melissa [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: · Ms [redacted] states internet was installed on 10/15/with the promise of free installation and a monthly charge of $ · Ms [redacted] states her first bill was $and she contacted Frontier on 11/4/ who advised they would take care of the mistake · Ms [redacted] states $was removed from her bank account on 11/24/and she was advised Frontier would refund the difference in 7-days Frontier has investigated the above statements and offers the following response: · Account review shows that Ms [redacted] had standalone internet installed on 10/15/ which is $per month and the promotion at the time service was established offered a free installation for the internet · Account review shows that the initial billing statement was higher than because of pro-rated charges from 10/15-10/due to Frontier’s month ahead billing policy and Ms [redacted] was billed the $installation fee in error · On 11/4/an adjustment was made in the amount of $for the installation fee however the full balance was auto deducted on 11/24/because the auto pay takes the billed amount and does not account for adjustments until the next billing statement cycles · Frontier has processed a request to refund the full $back to MsBower’s bank account which she will receive in 3-business days from 12/9/Frontier apologizes for the delay that Ms [redacted] has experienced receiving those funds and in addition to the reversal has provided full credit towards her monthly service for her 12/1/billing statement as well as a $credit forward for her 1/1/ billing statement We trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter Sincerely, Frontier Customer Relations

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would also like to mention that VOD and live streaming is still unavailable Good luck, will be in touch about that somewhere down the road Also, I am an authorized representative on ** [redacted] acct Regards, [redacted]

Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] cancelled her account ( [redacted] - [redacted] ) on July 27, Ms [redacted] was billed for services from July through August 15, On the next billing cycle credits were issued for services from July 28, through August 15, 2016.Ms [redacted] received $in credit for her services that were not used during the billing cycleThis means that Ms [redacted] was charged $for days of serviceFrontier charges all customers a $programming fee for the disconnection of the internetThis left Ms [redacted] with a credit of $due as a refund.Frontier finds no additional credits are due to Ms [redacted] for the account ending in [redacted] Frontier has issued Ms [redacted] a refund, which should be received in to business days.In addition, Frontier has cleared the balance on the account ( [redacted] - [redacted] ) that was constructed to allow ***’s number to port to the alternate provider We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter