Frontier Communications Corp.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he started service with Verizon Februaryand in May his brother advised him that his tv service was out, and that he was ok with that as he travels for work and is not home oftenMr [redacted] advises that he received a bill in September for $ 2,He stated that in May his bill should have been $for two months and he forgot to pay his billWhen he was finally home he received a bill for $ and wondered why if it was for a service he did not haveMr [redacted] advises that a representative submitted a credit for $ but he was not told it was denied until he received a bill for $ 26.22, Then he called in and was told there was a credit on his account for $ Now in December he received bill for $ Frontier has investigated the above statements and offers the following response: Frontier advises customer started services with Verizon in August .A representative did submit a request for credit for months that was denied, as there was no request made by the customer to remove any services from his account until his call in September When his TV and phone were removedFrontier has reviewed Mr [redacted] ’s account, the last payment customer made was in February to cover billing periods of November and December Therefore billing period from January to September Totaled $ 2,His billing was $ as of April when Frontier took over his Verizon account.Frontier advises that in September customer made a deferred payment arrangement with our collections department to bring him up to date so customer may still have servicesThe arrangement was for the balance of $ 2,He made a down payment of $ and agreed to monthly payment of $ 137.28, which would be added to his monthly services bill starting October That is why there was a credit on his account of $ Frontier credits the amount that agreed upon to split it up into paymentsHis bill was $ in October for a past due amount of $ and his current month of for just internet service as he removed his tv and phone services and was given credit back for services not usedHis bill totaled $ in December as it was his past due of $ and current month for $225.13- that is for his $towards payment arrangement and his internet service and taxes.Frontier has spoken with Mr [redacted] and explained the above statementsMr [redacted] is not owed any other credits as his amount due is for services customer had at his residenceWe have given the customer an arrangement to help with his high balance and to help him keep services with Frontier We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

I feel as though since they are unable to provide internet/telephone coverage adequately for our business, we should be able to break our verbal contract without having a financial ramificationToo much time and money is spent just trying to fix the connection issuesThis time should be spent working with patients and not our internet and telephonesIn the past, when I call with the problem the customer service rep would tell me to unplug and plug back in to gain connection so that is what I have been doing to save time on our endIf Frontier is unwilling to break the verbal contract, I ask that they look into the complaints in the area to see if other clients are having the same connection issues and resolve the problem once and for all and not charge us for it! A general technician will not be able to help with this problem.If the verbal contract is not broken without financial ramifications, I ask to see the following to ensure that all steps are taken to resolve the problem:- A breakdown of the total number of outages/phone calls made in the zip code of clients experiencing the same problems- A breakdown of our office specifically - any data on the number of times our service has gone out- Email and or typed verbal conversations sent to me via email - with technician communication on the issue- Email detailing the problems that the technician found and Frontiers resolution to the problem- Confirmation when resolution takes place- If after that time, our internet / telephones are not working properly- the verbal contract needs to be terminated so that we can find service that will work for our office ________________________________________________________________________________...⇄

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank you for your help in this matter and the timely manner in which it was resolved Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attention The Complaint states that: Mr [redacted] is paying for Mb and getting not even close Mr [redacted] indicates that Frontier is a monopoly Internet provider Frontier has investigated the above statements and offers the following response: Frontier advises that Internet service speeds are based upon many factors: including network congestion, customer location, customer equipment, and WiFi network interference Customer speeds may vary over timeFrontier advises that it is continually working to improve its network and its customers’ experience; however, Frontier has no specific plans for upgrades in MrX’s area at this time Frontier is not a monopoly provider in any of its service areas All areas where Frontier provides service are open to competition from any provider that chooses to provide service, including wireless operators and satellite operators Frontier is committed to delivering the highest quality Internet in its often rural and high-cost serviceWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank You for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attentionOur records indicate that the customer did a name change from [redacted] to [redacted] ***, in which created a new account Account notes indicate the following: --Old account number is ###-###-####under [redacted] currently has a $Balance and was cancelled on June 8, --New account established under ###-###-####for [redacted] currently has a balance of $21.50, and Ms [redacted] requested to cancel it on June 20, Frontier records indicate that Ms [redacted] has been working with representatives on her account and has been advised of the correct balance The current balance on the account of $for services is valid and sustainedWe apologize for any inconvenience or confusion this may have caused Ms*** We trust this information will assist you in closing this caseFrontier Executive Relations

Revdex.com:I did get service resumed after hours on the phone with Frontier and getting a second phone numberAnd, since resolution, my service has been cut off twice, in which I had to waste more valuable time on the phoneI believe the only reason I was contacted by Rick [redacted] is because the Florida Attorney General office had contacted Frontier on my behalfIt was a terrible ordeal and I never got the same answer from the Frontier tech, I was assured many times that the issue would be resolved, but this took a total of days on the phone with them, thank you for the Revdex.com help, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for referring the complaint of [redacted] A [redacted] on the behalf of [redacted] to our office for reviewWe appreciate you bringing this matter to our attentionAccording to the complaint, the customer is disputing a bill of approx$that was sent to an outside collection agency Frontier investigated the complaint and found an order error caused background billing errors with this account that resulted in the customer being billed for overagesFrontier spoke to [redacted] and advised that as of March 30, full credit has been issued to clear the balance to zeroFrontier should generate a final bill on April 17, which will reflect the zero balanceFrontier has also recalled the account from the outside collection agency and retracted negative remarks from Credit Reporting agenciesFrontier provided Ms [redacted] a direct contact should she have additional concerns regarding this matterFrontier apologizes for any inconvenience she experienced as a result of the above matterWe trust this information will assist you in closing this complaintSandra P.on the behalf of Laurene RFrontier Communications

Frontier Communications Complaint Number: [redacted] Company Code: Frontier Customer Name: [redacted] Phone: [redacted] Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: • Mr [redacted] alleges that Frontier is reporting on his credit file two charged off accounts for but that he only had one account Frontier has investigated the above statements and offers the following response: • Frontier records demonstrate that Mr [redacted] did have an account that was disconnected in December The last payment was $on January 1, and written off on February 25, • Frontier has deleted the duplicate reporting with the source code and updated the correct reporting with the source code to reflect the paid charge off as well as the account/payment history • Frontier has communicated this information to Mr [redacted] We trust that this information will assist you in closing this complaintWe regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter Frontier Specialist: Donna M [redacted] Department: Executive Customer Relations Telephone Number: ###-###-#### Fax Number: -

Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionThe Complaint states that:Mr [redacted] states that he is experiencing issues with his Frontier telephone serviceFrontier has investigated the above statements and offers the following response:Frontier records show that a repair to Mr [redacted] ’s service was completed on December 7, 2016.Frontier advises that several attempts were made to contact Mr [redacted] regarding his complaint.Frontier left messages for Mr [redacted] but received no response.Frontier sent Mr [redacted] a letter apologizing for any inconvenience that this has caused him providing him with direct contact information if he has further questions We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] This is not the account my complaint is about. It is my business account for phone number ###-###-####any questions feel free to contact me

Frontier has investigated the above statements and offers the following response: Frontier has reversed the amount of $225.75 due to be refund to Ms. ***’s banking facility on 1/13/17. Depending on the banking facility it can take up to 5 days for them to reflect the funds in the... account.This will leave Ms. [redacted] with a zero balance until her new statement prints on February 7, 2017. We trust that this information will assist you in closing this complaint. We regret any inconvenience that [redacted] may have experienced as a result of the above matter.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for review We appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that she had made an agreement with Frontier in June to pay a monthly rate of $plus taxes and surcharges Ms [redacted] advises that Frontier needs to credit her for any months that she had been overbilled and is requesting direct contact information be provided for someone who will be responsible for resolving all billing issuesFrontier has investigated the above statements and offers the following response: Frontier advises that the monthly rate of $plus taxes and surcharges, with the approximate monthly total in between $and $149.00, will be honored until the end of the 2-year term Frontier advises that a complete review of the history of payments made and credits issued, dating back to when the account was set up in July 2016, confirmed that Ms [redacted] has been paying the correct amount each month Frontier also advises that the appropriate credits have been issued to the account for each month that she had been overbilled.Frontier spoke with Ms [redacted] on February 1, and advised her of the above statementsShe has been given a direct number for a contact person at Frontier who will make sure that her bill gets credited every month until the end of the 2-year period We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for your help the Frontier communication has contacted me and told me about my accountThey tried to give me the cost of my bill the way it was, although I cannot be their new customer which they get a better dealI settled for the one I use to have and they told me that I will be paying $plus tax every month which might be unpredictableHopefullymy bill will be the same as before she assured me.I want to thank the Revdex.com for your help and assisting me with my problem.Thank you and Happy Thanksgiving to all the Revdex.com employee

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionFrontier has investigated the above statements and offers the following response: • Frontier has worked with customer to find acceptable pricing for his account • Frontier has issued all credits agreed upon by customer and Frontier Per Frontier records, it appears the charges of which Mr [redacted] is disputing are from a supercedure order(name change) that Verizon created on March 17, The charges are valid Mr [redacted] signed the form to take over the business phone number and services that billed to the number of [redacted] *** a Frontier business agent tried reaching out to Mr*** to advise and unfortunately, he was not available A contact number was left for Mr [redacted] to return the agent's call and he didn't return calls made to him We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The offer from the company is completely unacceptableNot one part of the service I signed up for and was promised was lived up to by FrontierI will absolutely not accept a bill of no more than $ Also, I have it on record and documented via E-mail from a Frontier Representative that once the July 1st bill is generated they will make any needed credits to get the bill to a zero balancePlease see attached e-mail

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that:Ms [redacted] advises that she changed her services to Time Warner Cable on September 16, and canceled her services with Frontier; however, she continued to be billed by Frontier Ms [redacted] states that the service was finally canceled in March 2017.Ms [redacted] also advises that Frontier sent that balance to a collections agency and now this has affected her credit reportMs [redacted] is requesting this debt be erased from her credit reportFrontier has investigated the above statements and offers the following response:Frontier records show that Time Warner Cable sent a request to port Ms [redacted] ’s services out on September 23, 2016; however, they did not complete the order until March 7, Frontier advises that adjustments in the amount of $have been applied to Ms [redacted] ’s account for services from September 23, to March 7, Frontier advises that Ms [redacted] reversed several payments to her Frontier account, including payments for services prior to September 23, Frontier advises that the remaining balance due is $to cover services from the August statement that cover from August 1, to August 31, and also the balance due from the September statement from September 1, to September 23, 2016.Frontier advises that this balance will be updated with the collection agency to correct the credit reportFrontier advises that once this remaining balance has been paid it will be reflected as a satisfied debtFrontier spoke with Ms [redacted] on January 18, to review this information with her We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: • Trouble tickets account for service issues the customer has experienced with internet service • Our expectations is that all customers have a positive experience when requesting assistance with service or billing concernsIn the rare instance a customer has a less than positive experience; we assure we are taking the necessary steps to prevent it from happening again • Adjustments have been issued for time out of service and inconveniencesPlease allow 1-bill cycles to post We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced because of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises Ms [redacted] ’s order [redacted] was cancel on August 20, 2016.Frontier advises that no account was created and no charges have generated We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The complaint states that: Ms [redacted] advises that she placed an order to transfer her service to her new residence for April 25, and the appointment was missed with no call to advise Ms [redacted] advises that she works at home and goes to college and needs it working today April 26, Frontier has investigated the above statements and offers the following response: Frontier investigated and advises that a transfer order was placed on April 16, and deactivated on April 18, Ms [redacted] was not advised that the order was cancelled.Frontier placed another transfer order on April 26, and was dated for May 4, Ms [redacted] ’s service was transferred to her new location on April 27, Frontier has applied a missed appointment credit of $and will be on her next bill statement.Ms [redacted] has direct contact information if she should need anything further