Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint As the complaint is now some months old as well being acknowledged by builder of at least months old in his response, I would like a firm date by which work will be completed as the reply has no firm dates.Regards, [redacted]
Good Afternoon, By the end of the month we are planning to have [redacted] over to your home to address the concernsWe can not give a firm completion date since delays can be caused by conditions that are beyond our control Please let me know if you need further information Thanks, Frontier Custom Builders, Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, As I explained in my initial complaint the tub issue has been from day one! If it was run with no water it was done before my purchase, the home was built in 2008 and not purchased until 2011. The folks at factory builder did not say the motor was frozen that was said by ** and after he left I was told by my salesperson (***) that once there was a [redacted] in place it would be taken care of, as she would continue to stay on top of it. That didn't happen and now she is gone!!!!As for my roof when I called on **/24/14 I was told [redacted] would call immediately, that did happen she ask me to send pictures and I sent them immediately her response was she would show them to [redacted] and get back to me that afternoon, that never happen! I phoned her the next afternoon and was told [redacted] wanted more pictures and she would let me know when a roofer would be coming to do that, yet now they tell you someone has been on my roof and done their inspection,well when would that have been! Are they saying someone just comes on my property without my knowledge!This has nothing to do with me not getting answers as soon as I'd like or it being a short week, I filed this complaint quickly as not to get the same results as usual from Frontier Homes and that is no returned calls and lack of acknowledging his homeowners needs!
Good Afternoon, The [redacted] 's warranty ticket is the next one to be reassignedWe will have one of our project managers notify him in the next two weeks to continue working on getting the items completed Respectfully, Frontier Custom Builders, Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint As the complaint is now some months old as well being acknowledged by builder of at least months old in his response, I would like a firm date by which work will be completed as the reply has no firm dates.Regards, [redacted]
Good Afternoon, By the end of the month we are planning to have [redacted] over to your home to address the concernsWe can not give a firm completion date since delays can be caused by conditions that are beyond our control Please let me know if you need further information Thanks, Frontier Custom Builders, Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.] Regards, As I explained in my initial complaint the tub issue has been from day one! If it was run with no water it was done before my purchase, the home was built in 2008 and not purchased until 2011. The folks at factory builder did not say the motor was frozen that was said by ** and after he left I was told by my salesperson (***) that once there was a [redacted] in place it would be taken care of, as she would continue to stay on top of it. That didn't happen and now she is gone!!!!As for my roof when I called on **/24/14 I was told [redacted] would call immediately, that did happen she ask me to send pictures and I sent them immediately her response was she would show them to [redacted] and get back to me that afternoon, that never happen! I phoned her the next afternoon and was told [redacted] wanted more pictures and she would let me know when a roofer would be coming to do that, yet now they tell you someone has been on my roof and done their inspection,well when would that have been! Are they saying someone just comes on my property without my knowledge!This has nothing to do with me not getting answers as soon as I'd like or it being a short week, I filed this complaint quickly as not to get the same results as usual from Frontier Homes and that is no returned calls and lack of acknowledging his homeowners needs!
Good Afternoon, The [redacted] 's warranty ticket is the next one to be reassignedWe will have one of our project managers notify him in the next two weeks to continue working on getting the items completed Respectfully, Frontier Custom Builders, Inc