Sign in

Frontier Equipment, Inc.

Sharing is caring! Have something to share about Frontier Equipment, Inc.? Use RevDex to write a review
Reviews Frontier Equipment, Inc.

Frontier Equipment, Inc. Reviews (1)

In responds to #*** We were called by the police to tow a vehicle on highway mile marker on Sunday June 18th, they had informed the police that they were covered by AAA When the driver arrived on scene he made contact with the occupants and was informed that they were headed
home to Prineville He proceeded to load the car and by the time that was done found out they were insured by another companyThere is no cell service where they were broke down Since we must have authorization from the insurance company or the customer pays then submits for reimbursement, our driver headed west in the direction they were headed to go home Phone service was finally found at Mitchell after numerus stops and attempts to locate cell service From what our driver understood the insurance told the insured that they had around $coverage And the Insurance Company wanted them to provide a credit card to proceed A PO was never issued The driver discussed all the options with them He kept asking if they had everything out of the vehicle they needed After a couple of hours dealing with these people who two of the occupants were very belligerent, one male being pretty aggressive, the driver had to ask the mother at least two times to get them under controlWithout payment the only other option the driver had after we believe going above and beyond to try and help the customers out, there was no alternative but to bring the vehicle back to the tow yard The whole family appeared that they had been in a lot of sun; I believe they had been at the Snake River over the weekend By the time the process in Mitchell had taken place it was around 5:or so and the sun was sinking and there are lots of shade trees in Mitchell at the city park I believe my driver handled everything correctly, he asked them numerus times if they had everything they needed out of the vehicle and they were calling around to get a ride back to Prineville To address the statement of calling the supervisor on June 19th, *** *** called in the am and talked to me the Vice President of the company Her phone was breaking up bad, and she was very loud, very bad mouth, and demanding her stuff from her vehicle When I explained to her that my driver had handled it correctly she starts screaming to talk to my supervisor and she was not talking to me I told her to calm down so we could find a solution to her problem She continued to be loud, so I went to get our manager on the phone and by that time her phone had cut out Tuesday a mother in law call and spoke to the manager he explained the options (see attached call), she was a very nice lady and called the people belligerent herself Wednesday started the email, and another phone call to the manager by Ms***, we have explained her options many times; we have been very willing to work with them We have been in the tow business along time and do our very best to help people figure out a solution to towing problems

Check fields!

Write a review of Frontier Equipment, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Frontier Equipment, Inc. Rating

Overall satisfaction rating

Address: 250 E Main St, Mount Vernon, Oregon, United States, 97865

Phone:

Show more...

Web:

This website was reported to be associated with Frontier Equipment, Inc..



Add contact information for Frontier Equipment, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated