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Frontier Financial Credit Union

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Frontier Financial Credit Union Reviews (1)

Spouse removed me from joint checking/savings without my knowledge, my paychecks were direct deposited here. My husband and I had a joint checking/savings acct# [redacted] and a vehicle loan, also with both names, [redacted] and [redacted]. In August, exact date unknown, my husband removed me from the joint account without my knowledge and Frontier Financial blocked all of my access to this account. My paychecks from my job at [redacted] were directly deposited into this account. My husband moved to Idaho on Aug 21, 2013 and filed for divorce. I went to Frontier Financial to request a statement of the bank account on the day he removed my name. They would not provide me with anything. I asked that a statement of the vehicle loan be mailed to me because I have the vehicle, again they refused. My husband is mailing the payments but I cannot rely on him doing that and Frontier will not accept payments from me on the loan yet my name is on the loan. I filed a complaint with the State of Nevada Financial Institutions Division and they assigned Reference #[redacted] and sent me a reply dated Nov 19, 2013 stating that Frontier Financial FCU will start sending me loan status information but this state office asked that I call them regarding the checking/savings issue. It called and spoke with [redacted] in the state office at [redacted]. The letter sent to me have me 3 names to call in Frontier FCU about obtaining possible information. I have called and left message for Director of Operations [redacted] at [redacted] requesting a copy of the statement of account for the day before my name was removed without my knowledge or permission from the joint checking/savings. I have not heard back. I do not understand how I can just bee moved from my checking account without my permission. I have a checking/savings with [redacted] that merged my [redacted] to it and my husband was not a member but was on the checks. [redacted] required the he sign off completely to be off the checking, which he did and this was a seldom used account. Frontier FCU was our main banking account, we had debit cards and a $500 line of credit on the checking account, never any problems with the account I have retained Attorney [redacted] in Reno, Nv for my divorce, she advised me to file a complaint with the Revdex.com about this and she said it is not legal for the bank to remove me from a joint account without my permission. I just want to know how much money was in the account when he took me off because half of it was mine and I would like that statement to be from the day before he took me off or the actual day he did as long as it shows the transactions for August up to the date he removed me. Desired SettlementI want half of the money that was in the checking/savings account returned to me due to Frontier Financial FCU completely blocking me out of this account that my soon to be ex-husband removed me from without my knowledge or permission. I do not know how much was in the account on the day he did this.Business Response On 11/21/13, [redacted] contacted the credit union and spoke to our representative [redacted]. [redacted] explained to [redacted] in detail what had occurred with regards to her account in accordance with she and her husbands Account Agreement with Frontier Financial Credit Union. This information was reviewed with the President/CEO at the time. In addition, [redacted] was mailed a statement of activity as requested and it was mailed, same day, to the address [redacted] requested it be sent to. Any division of funds to be disbursed is between [redacted] and [redacted] to be decided in their divorce proceedings. We not consider this matter closed.

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Description: Credit Unions

Address: 5200 Neil Rd, Reno, Nevada, United States, 89502-6503

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