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Frontier Outfitters Retail

Box 806, Birch Hills, Saskatchewan, Canada, S0J 0G0

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Reviews Gun Dealers Frontier Outfitters Retail

Frontier Outfitters Retail Reviews (%countItem)

I have bought from these people a couple times I have had absolutely no problems what so ever placed my order online and 4 day delivery from SASK to ONT product was exactly as described I give them a 5 star rating any time

Trying to return a product. Previously when I was asking question about the product answered every email. Now complete GHOSTS who will not reply!
Simple problem ... this company will not even acknowledge a simple request for return issue. Were always very prompt with response.. now nothing

Desired Outcome

Implement refund

Frontier Outfitters Retail Response • Jun 14, 2019

Customer first emailed on a day we were closed. The following 3 days the store was only half staffed.

The customer has had a case of "buyers remorse" and has tried through several emails to try to lay blame on us, wanting us to pay return shipping on an item that he thinks may be the same and cheaper else ware.

He has now been briefed on returns and restocking fees as laid out in our terms and conditions which he agreed to during his purchase.

Customer Response • Jun 17, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
This business is not being truthful. I did not once ask them to pay for return shipping. The first email to them was to inform them I had seen the IDENTICAL item for sale on another site for much cheaper and expressed that I wasn't a very happy consumer. After sending several other emails I simply said I would like to return the item and asked for return instructions. Nothing more.

This company has ALWAYS answered all my emails in a very prompt matter when I had questions about items I was interested in purchasing but that seemed to change very quickly when I asked about questionable pricing. I want nothing from this company at this point.

Charged Card 4 times refusing to issue refund
On May 1, 2019 I decided to order my father a birthday present from Frontierfirearms.ca. While trying to complete my order, I received 4 error messages stating that my card information did not match my billing address. I tried two different cards. One was a *** debit, another was my spouses *** card. I then shortly received a confirmation email stating I had created an order. Which was great, however upon checking our accounts they billed us 4 times, all with transaction numbers that differ. I called my bank they were unable to stop any payment, yesterday May 2, I then went into my bank and talked to a banking advisor who pulled up my information and stated they had pulled the money from my cheq account, that there are no such things as pre auths on a debit card and the only way to receive this money is to issue a refund. They keep telling me that it will "fall off" that it's "pre auth charges" and will not rectify the situation by providing me with refunds to my account. I have emails and banking statements stamped by the bank that I can provide. I've already provided these to Frontier but this was their reply:
Your order was shipped yesterday. We do not have access to any of your authorizations, these are hold that your bank has placed on the card. They did not accompany an order number with us, so we have no control over them. *** was the card that was associated with the order, that one has shipped. The other 3 you mentioned we have never had access to. They were entered into our payment gate way but they were never captured because there is no way of capturing the amount. Our payment gateway is no set up to charge cards, only authorize them which is what happens when you enter in your information. Once we see an order come through we can then manually accept the amount once we have confirmed inventory. Since you only have 1 order number, that is the only one that we have access to, the other 3 amounts were held by the issuing bank.

This is after I sent them an email with a print out of my bank charges from their company with 3 different transaction numbers as well as a shot capture of the *** account also with a different transaction number.

Desired Outcome

I would like you to resolve the refund issue.

Frontier Outfitters Retail Response • May 06, 2019

In regards to this person, we had explained 2 times that they entered their wrong information into the payment gateway and her bank that authorized and held the funds. We have no access to the transaction.

Customer Response • May 08, 2019

I do not have a credit card, I have used my debit card (*** Debit) as well as, my spouses *** card ending in *** when I received the first three error messages saying my billing address did not match my shipping address and my order could not be placed.

I have visited my bank where they had ensured me that my card was in fact charged, with three separate transaction numbers. The financial advisor stamped and provided a business card. We are okay with the one charge being placed on the card ending in *** but we really just want the 3 charges of $164.44 refunded back to my debit account. They keep saying they are pre authorization charges, however it is a debit card, the charges have come out of my account even my bank account keeps notifying me that it doesn't seem right.

Frontier Outfitters Retail Response • May 10, 2019

We have already stated how we have no access to the supposed charge, only 1 order came and 1 charge was done. It is in the hands of the issuing bank who has placed a hold on the funds.

Promised a 2 year warranty on a firearm I purchased. Attempted to get warranty service and was told one year.
Purchased a *** in December 2017. Before purchase I asked about warranty and was assured via email that the product did have a 2 year warranty. Tried to get warranty service in December 2018 and was told the one year warranty had expired. I've sent multiple emails which are rarely returned. I've called a few times and they promise to get back to me and never do. Had the warranty not been misrepresented I wouldn't have waited before sending the item for repair.

Desired Outcome

I'd like a working firearm. Repair, replace, whatever it takes. I paid for a .22, not a paperweight

Frontier Outfitters Retail Response • Jan 08, 2019

Customer took a almost a year to determine the item was faulty. An offer to source the needed parts (at no cost) was made before the Christmas break. Shortly after new year, before we had heard back from the importer, the customer decided to start an online smear campaign.

Customer Response • Jan 09, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
2 year warranty was promised at purchase. I have it in writing. Waiting a year is irrelevant when I was still within the promised warranty period. New firearms can require a break in period I wasn't going to send it for warranty until I was sure there was a problem. I also spent 2 months playing phone tag before I posted online trying to figure out what my legal options are . I have copies of the correspondence lying about the warranty I'll happily provide

Frontier Outfitters Retail Response • Jan 10, 2019

As stated in the previous reply, an option was given by phone, the customer decided to take things into their own hand by posting online before hearing back. By doing so they have chosen to deal with this on their own.

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Address: Box 806, Birch Hills, Saskatchewan, Canada, S0J 0G0

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