Frontier Property Management & Sales

Review: In the 3 years I rented from frontier property management, my phone calls were not returned, my service and repair requests were ignored and my complaints went unanswered. I was denied a move out walk through, denied reimbursement for propane purchased as stated as common practice by their office and was not given proper explanation of security deposit disposition within the 21 day legal limit.Desired Settlement: I would like to be reimbursed my security deposit and credited for the large amount of propane left in the tank.

Business

Response:

Dear [redacted] and [redacted],

A walk through was completed with you and your mother prior to move out and you and she pointed out items you believed you should not be held responsible for and I pointed out items you needed to fix prior to moving. You did not request another walk through and I tried to contact you by leaving at least 4 messages during your last week, none of which were returned.

Your security deposit disposition was sent 13 days after your move out, well within the required time frame, and as you did not provide the post office with a forwarding address, it was returned as undeliverable and we have the return envelope with post mark to prove the timeline.

Any issues you may have with your propane company should be directed at them as we have no control over agreements that you have with utility companies! Most tenants shut off their service for propane well in advance of their departure so they have the opportunity to use the contents of the tank and not abandon it.

Your security deposit will not be returned and in addition you are being charged for $718.94 in back rent, $71.69 in late charges and $2330.00 in repairs/clean-up work.

After your security deposit was applied, you still owe $1718.63 which will be an issue for collection at the home owner's discretion.

Consumer

Response:

I am rejecting this response because:

This information is incorrect. You did not do a walk through with myself or my mother in law. Rather, you came to the home to show it to a prospective tenant and I simply pointed out a few pre existing issues I was trying to have repaired prior to giving my 30 day notice that I did not want to be charged for.

Review: Rather than returning our security deposit of $1800, the company is stating we owe $502.86 in various repairs and the local water company.

We just received the PDF of the Frontier Property Management disposition of our $1,800 security deposit, reducing it to a mere $500 to be returned. It is outrageously inaccurate and, in a word, a lie.

The "problems" noted in the disposition, such as "Sliding Door Bolted" and "Replace Master Bedroom Door - Estimate", are utter nonsense. There was a slight hole in the master bedroom door that was there when we moved in and that [redacted] emailed about, and nothing was done about it. We lived with it, it was minor, and certainly did not require replacement of the door.

It states we owe the water company money, which we have always paid directly. I don't know what piles and holes they are seeing. We paid a handyman $360 before we left to repaint, remove picture hooks, general yard cleaning, tree trimming and gutter cleaning.

The grass was not in good condition when we moved in.

We have been landlords ourselves before and have never seen a disposition such as this. We have over 50 photographs of the house time-dated the day before we moved out, showing it and the yard to be in excellent condition, we have both [redacted] and the movers from Affordable Moving who are prepared to act as witnesses for us, and we can provide other evidence to refute these ridiculous assertions as well.

We paid our rent every month on time, sometimes even before the first of the month (I believe we were late once with $100 of the $1300 rent in two years), and to be treated like this is outrageous. Unless this disposition is changed - to include only a deduction of the agreed $70 three days rent for July 2013, and the carpet cleaning, unfortunately we will have to file a small claims court lawsuit.

Desired Settlement: We want our security deposit back, minus $70 and the carpet cleaning.

Business

Response:

Business' Initial Response

The tenants in this case were under a lease with the owner of the property, not our management company. We did not hold the security deposit during the tenancy, the owner did. When the tenants moved out, we sent her our thoughts on what should be deducted, she added some, we typed it up for her and sent it to her tenants. At this point, whether we agree or disagree with the tenant, we have no authority nor ability to help the tenant with the security deposit disposition. The tenant must contact the owner directly.