Frontier Property Management

Hello, I have spoken to Ms [redacted] twice in this situationI have been in communication with her often on a weekly basesI explained the City of Florissant rules and Frontier Northbrook rulesWe have signs posted by ASSET Towing on our property allowing us to remove any derlick vehicles or unregistered vehicles after they are taggedIf the car does not have plates the car will be removed by ASSET Towing our signs that are posted explains thisI gave [redacted] my personal work number and asked that she contact me if she had not heard anythingI was on the other end contacting our Towing company asking when she will be able to pick up her carIt came to a schedule conflict where MsS [redacted] needed a ride to get to the Towing placeAfter all of this, which there is more to go into detail, Frontier was able to solve this matter in houseIt took long because we had to wait thirty days before she can pick up since her car was unregistered and the tags had expired [redacted] was called to verify she received her car and she replied yes, and which I was happy as well Frontier allowed [redacted] to pick up her car for free with no penalties she had to payWe apologized for how she felt and explained the rules and why we removed her carNothing was done intentionally that is what we hire Asset Towing for to monitor our property on a weekly basisI have spoken with MsS [redacted] and she stated she will remove the postAs well as apologized for what she had to go through Thank You ***

Complaint: [redacted] I am rejecting this response because:The only way the company got involved and attempted to start expediting this matter is because Revdex.com was contacted, untrue statement, I spoke with [redacted] from the leasing office about this matter and was told that I could not contact the inspectors on my on that I had to wait for them to get in contact, on the inspectors voicemail it states that he can be reached in office from 7am to 8amI was informed By Fontier that they don't get in office until 9am and so no one was able to call him at 7am to schedule the inspectionI was lied to at one point and was advised that an appointment was schedule for August 8th ,2016, I took off from work and no one never showed upI was told by Fred at A&B lease the original people that I saw the house thru and paid the money to for Fontier that everything was okay to move inI want a new lease starting from when property passes inspection and any money I have have paid to start from that pointI feel like I was railroad because I wasn't aware of the process Sincerely, [redacted]

To whom it may concern, [redacted] moved in on June 1, The initial ordering of the inspection occurred on May 18, Unfortunately, StLouis County dragged the scheduling of the inspection out so long, and no one ever contacted Frontier Property Mgmt, to schedule the inspection Regretfully, the tenant had already been occupying the home before the unit was inspected, and once [redacted] tried enrolling her children into School, the topic of the inspection came upHowever, Frontier did not follwith StLouis County to gain a date for the inspection, which lead into this situation Our receptionist contacted StLouis County to schedule, and before you knew it the tenant had received a date for the inspectionWe were not informed of the scheduled date of the inspection, so no one from Frontier Property Mgmt was able to be presentFrontier contacted [redacted] and spoke to her in regards to this situationThe entire list was completed and scheduled with the tenant, and now we are waiting on the re-inspection which we have all the dates for [redacted] has been contacted, and Frontier will like to solve the matter in houseIf there are any further inquiries, please contact [redacted] via email, [redacted] @314rent.com or [redacted] Sincerest, [redacted] Property Manager [redacted] / [redacted] Style Definitions */

We spoke with *** about the complaint. She said that she was going to call and have complaint closed because we had worked out the issue and she was able to move in. She understands now that there were some issues that were beyond our control but have been corrected. All is fine
and she had told us that she had called the Revdex.com to make a positive review of our company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** S***

Hello,  I have spoken to Ms. [redacted] twice in this situation. I have been in communication with her often on a weekly bases. I explained the City of Florissant rules and Frontier Northbrook rules. We have signs posted by ASSET Towing on our property allowing us to remove any derlick vehicles...

or unregistered vehicles after they are tagged. If the car does not have plates the car will be removed by ASSET Towing our signs that are posted explains this. I gave [redacted] my personal work number and asked that she contact me if she had not heard anything. I was on the other end contacting our Towing company asking when she will be able to pick up her car. It came to a schedule conflict where Ms. S[redacted] needed a ride to get to the Towing place. After all of this, which there is more to go into detail, Frontier was able to solve this matter in house. It took long because we had to wait thirty days before she can pick up since her car was unregistered and the tags had expired. [redacted] was called to verify she received her car and she replied yes, and which I was happy as well.  Frontier allowed [redacted] to pick up her car for free with no penalties she had to pay. We apologized for how she felt and explained the rules and why we removed her car. Nothing was done intentionally that is what we hire Asset Towing for to monitor our property on a weekly basis. I have spoken with Ms. S[redacted] and she stated she will remove the post. As well as apologized for what she had to go through.  Thank You  [redacted]

Frontier Property Management took full responsibility when our agent moved [redacted] in without having a certificate. When the City of St. Louis delivered the notice to have a engineer out to look at the basement foundation, when then hired the appropriate team to fix all problems. Several conversations,...

emails were exchanged with [redacted] the lease holder in regards to their property at the time. We complied with the city and the certificate was given. The tenants received a concession, but they felt that was not enough instead they contacted the attorney general and we responded to them with the same information. Everything the tenant requested in the property was done. When tenants asked to transfer, Frontier decided to go the extra mile to find [redacted] and her mother Felice a peaceful property with everything they could desire. When tenants found a place, we handled everything from there which nothing was mentioned in the above complaint.  On the other hand, tenants transferred to another property with Frontier Property management so we were still in great communication with both tenants. Just recently their current property was sold in January 2017 to a new property investor and Frontier no longer managed the property. Since 2015, Frontier has gained and removed employee's to better our customer service, and most of the tenant documents were transferred to the new owners. To be honest, I have worked with both tenants through emails, face to face meetings, phone call etc..  I was under the impression everything was solved.   Thank You, Management

Complaint: [redacted]
I am rejecting this response because:The only way the company got involved and attempted to start expediting this matter is because Revdex.com was contacted, untrue statement, I spoke with ** from the leasing office about this matter and was told that I could not contact the inspectors on my on that I had to wait for them to get in contact, on the inspectors voicemail it states that he can be reached in office from 7am to 8am. I was informed By Fontier that they don't get in office until 9am and so no one was able to call him at 7am to schedule the inspection. I was lied to at one point and was advised that an appointment was schedule for  August 8th ,2016, I took off from work and no one never showed up. I was told by Fred at A&B lease the original people that I saw the house thru and paid the money to for Fontier that everything was okay to move in. I want a new lease starting from when property passes inspection and any money I have have paid to start from that point. I feel like I was railroad because I wasn't aware of the process.
Sincerely,
[redacted]

To whom it
may concern,
[redacted] moved
in on June 1, The initial ordering
of the inspection occurred on May 18, Unfortunately, StLouis County
dragged the scheduling of the inspection out so long, and no one ever contacted
Frontier Property Mgmt, to
schedule the inspection. Regretfully, the tenant had already been
occupying the home before the unit was inspected, and once [redacted] tried enrolling
her children into School, the topic of the inspection came upHowever, Frontier
did not follwith StLouis County to gain a date for the inspection,
which lead into this situation Our receptionist
contacted StLouis County to schedule, and before you knew it the tenant had
received a date for the inspectionWe were not informed of the scheduled date
of the inspection, so no one from Frontier Property Mgmt was able to be
presentFrontier contacted [redacted] and spoke to her in regards to this
situationThe entire list was completed and scheduled with the tenant, and now
we are waiting on the re-inspection which we have all the dates for[redacted]
has been contacted, and Frontier will like to solve the matter in houseIf
there are any further inquiries, please contact [redacted] via email, [redacted]@314rent.com or [redacted]
Sincerest,
[redacted]
Property Manager
[redacted]