[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
After reviewing Mrs. [redacted]'s complaint , we found that the payoff check was not received until 10/1 and the payoff quote (which included the GPS charge when given) was only good through 9/9. The date of 9/9 was a 10 day payoff from the date Mrs. [redacted] requested it....
The delay in the payoff (from [redacted]) is what has led to the misunderstanding. Had [redacted] paid off the account pursuant to the 10 day payoff given there would have been no dispute in the amount paid off. In a good faith effort to resolve the issue, we gave her a call and we were able to settle the complaint by refunding the $102.00 charge for the GPS. The amount of $40.85 will be applied to payoff, as it was higher than the initial 10 day payoff. The difference of $61.15 will be refunded to Mrs. [redacted] in the form of a check to be sent via US mail on 10/08/2015. Thank you for the opportunity to resolve this issue. Again we doapologize for any inconvenience.
Hi I am buying a car from drive now which is auto now as well. I went in and talked to a manager about this funky smell in my car we believe its the carpet and then we lifted my back seat we did and deep clean in the car to try and get rid of smell but it only got worse there was black mold. Under the back seat I addressed it to the manager and took pictures of it and he told me there was nothing he could do about it. He said he would call me the following Monday and it never happened and since I have not heard one word about it the smell is still there and the black mold. It is a horrible situation to be in and the fact this company does not want to do anything about it.
I am not a satisfied customer
We have requested the title from the State. The title is not restored salvage. We will be contacting Ms. Andrade to pick up her title when it arrives and also submit a copy once we receive it.
We have contacted Mr[redacted] and asked him to come into our office in order to resolve this. He and his son have signed the necessary documents in order to remove his son from the title. Both parties are satisfied with the agreement.
Please let me know if you...
have any further questions.
Chris M[redacted]
Auto Now Financial Services
[redacted]
On 10/12/2012 Ms. [redacted] obtained a loan from Auto Now Financial Services. Her first payment was scheduled on 10/27/2012 and then bi-weekly thereafter. Her first was scheduled for $36.99 and Ms. [redacted] only paid $34.52, her payment history from that point on was irregular. We...
worked with Ms. [redacted] and accepted several of her late payments all the way through 4/15/2013, at which point Ms. [redacted] stopped making payments to her account. Attempts were made to contact her to no avail.Her account defaulted and we proceeded to attempt to collect the debt. On 10/31/2013 we mailed her a letter letting her know of our intent to file legal action. This letter gave her ten days to contact us and pay her debt before we proceeded with civil litigation. A copy has been attachedOn 11/08/2013 we received a call from Ms. [redacted]s boyfriend, we let him know that we need her to authorize us to speak with him about her account. Ms. [redacted] got on the line and gave us permission to discuss her account. At that point the agreement was made for them to pay $136 for six months starting on 11/25/2013... Urgency was placed on the fact that this agreement must be kept without fail in order for us not to pursue any further civil litigation. On 11/12/2013 a letter was mailed to Ms. [redacted] to validate the agreement that wasmade during the conversation. A copy of the letter has been attached. On 11/25/2013 Ms. [redacted]'s boyfriend [redacted] called in to make a payment of $136, the payment was taken successfully. On 12/20/2013 Ms. [redacted] called in to make a payment of $136, the payment was taken successfully. In February 2014 we proceeded with civil litigation since no payments were made by Ms. [redacted] after 12/20/2013 and she defaulted on her agreement once again. It has not been two years since we had contact with Ms. [redacted] since she made a payment on 12/20/2013, about 10 months ago. Ms. [redacted] was fully aware of the debt that she needed to pay back and the amounts that she owed. She was also clearly made aware that if the final agreement was not kept we would continue with civil litigation. Though it may seem like a lot of time has come by we cannot control the amount of time that it takes for the courts to process the paper work. We apologize about how long it has taken with the courts, but again we cannot control that. We feel that we gave ample time to Ms. [redacted] to take care of her debt and kept her informed of everything that was going on with her account. Please feel free to contact me with any further concerns. [redacted]ager
I started a loan with this company at the beginning of April. Payment was scheduled to be due biweekly. I made my payment 3 days late. Called in to make the payment through a customer service. I still received several calls after making the payment. I then called the 35th ave and grand location was then advised that I owed an additional $23 for an over payment of buying out my loan. We made arrangements to add that amount on to the end of my loan. And to come into the office to change my payment to a monthly. I still kept receiving collection calls from the business. I received another call and the representative spoke to me in Spanish. My last name is by all means American. She proceeded to tell me that I 14 days past due an a payment had not been made. I recapped the previous call I had with the other representative. She was rude and stated she would notate the call with that I was pist off and would be in the office. I went into the office and again was told different information. This company lacks communication and the ability to have great customer service. I then had to leave still without my issues resolved as a manager was not in the office. I will never again do business with this company or refer them to anyone else for that matter.
I have received the refund check and will consider my original complaint resolved.
However, I would like it to be known by AutoNow that after calling in for payoff on 8/29, I called in two more times for updated payoff information.
I was misquoted on one of those calls by nearly $600, then, it was admitted that the GPS fee was never added.
I feel that AutoNow should coach their employees on this matter.
I voluntarily gave a car back I had less than 2 months due to this company having poor customer service and the car had too many problems. They took me to court less than 2 weeks after I gave them the car back and filed a default judgment before the 20 days I was allowed to respond without making any contact with me to do a payment plan for the remaining balance or any efforts to collect the debt. In less than 30 days before I even knew there even was a judgment, my wages are getting garnished and I never received any notice that my wages were getting garnished until I looked at my pay stub. I took them to court on 9/2012 to lower the percentage being taken out of my check from 25% to 18% yet they were still taking over 25% of my check every check. On April 10,2014 the balance was paid in full but they never filed a satisfaction of judgment with the courts. The beginning of this year I was told by the courts to contact them to file the satisfaction of judgment so I can give that to the credit bureau to get it off my credit. They are not only refusing to file it they claim I only paid $2,655.84 and I still owe them $3,906.43 but won't tell me that directly when I ask them for proof by giving me their accounting logs. I paid them $6,580.93 and have proof of that. I feel some sort of consumer fraud is happening on their part being they're trying to double collect on a debt that has already been paid. They even changed the case number when submitting it to my employer for the second time making my employer believe it's a new case for garnishment. They also keep sending any required papers to my old address from four years ago when they have been given my current address to try and get what they want without me being able to respond to it and it possibly being denied.
We have reviewed our records and would like to submit the following response:
Ms. [redacted] defaulted on her contracted opened 5/23/16. Several attempts were made to contact Ms. [redacted] and collect her delinquent payments. Ms. [redacted] at times would...
make arrangements to pay on her account, however failed to do so agreed. Due to non payment, repossession process/order was placed on Ms. [redacted] account. Below is Ms. [redacted]' payment history:
Payment Due date: Amount: 6/18/16 �...⇄ $191.23 7/2/16 ...⇄ $191.23 7/16/16 �...⇄ $191.23 7/30/16 �...⇄ $191.23 8/13/16 �...⇄ $191.23 8/27/16 �...⇄ $191.23 9/10/16 �...⇄ />
Total: ...⇄ $1,338.61
Ms. [redacted] was delinquent $1138.61 and we repossessed our collateral on 9/13/16. We are willing to work with Ms. [redacted] to reinstate her account and redeem the unit back upon her ability to bring the account to a current status and payment of any fees surrounding the repossession.
Thank you,
Chris M[redacted]
Director Loan Servicing
Auto Action Group
Tio Rico Te Ayuda (ANFS Inc)
Direct: ###-###-####
Fax: ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
After reviewing Mrs. [redacted]'s complaint , we found that the payoff check was not received until 10/1 and the payoff quote (which included the GPS charge when given) was only good through 9/9. The date of 9/9 was a 10 day payoff from the date Mrs. [redacted] requested it....
The delay in the payoff (from [redacted]) is what has led to the misunderstanding. Had [redacted] paid off the account pursuant to the 10 day payoff given there would have been no dispute in the amount paid off. In a good faith effort to resolve the issue, we gave her a call and we were able to settle the complaint by refunding the $102.00 charge for the GPS. The amount of $40.85 will be applied to payoff, as it was higher than the initial 10 day payoff. The difference of $61.15 will be refunded to Mrs. [redacted] in the form of a check to be sent via US mail on 10/08/2015. Thank you for the opportunity to resolve this issue. Again we doapologize for any inconvenience.
Hi I am buying a car from drive now which is auto now as well. I went in and talked to a manager about this funky smell in my car we believe its the carpet and then we lifted my back seat we did and deep clean in the car to try and get rid of smell but it only got worse there was black mold. Under the back seat I addressed it to the manager and took pictures of it and he told me there was nothing he could do about it. He said he would call me the following Monday and it never happened and since I have not heard one word about it the smell is still there and the black mold. It is a horrible situation to be in and the fact this company does not want to do anything about it.
I am not a satisfied customer
We have requested the title from the State. The title is not restored salvage. We will be contacting Ms. Andrade to pick up her title when it arrives and also submit a copy once we receive it.
We have contacted Mr[redacted] and asked him to come into our office in order to resolve this. He and his son have signed the necessary documents in order to remove his son from the title. Both parties are satisfied with the agreement.
Please let me know if you...
have any further questions.
Chris M[redacted]
Auto Now Financial Services
[redacted]
On 10/12/2012 Ms. [redacted] obtained a loan from Auto Now Financial Services. Her first payment was scheduled on 10/27/2012 and then bi-weekly thereafter. Her first was scheduled for $36.99 and Ms. [redacted] only paid $34.52, her payment history from that point on was irregular. We...
worked with Ms. [redacted] and accepted several of her late payments all the way through 4/15/2013, at which point Ms. [redacted] stopped making payments to her account. Attempts were made to contact her to no avail.Her account defaulted and we proceeded to attempt to collect the debt. On 10/31/2013 we mailed her a letter letting her know of our intent to file legal action. This letter gave her ten days to contact us and pay her debt before we proceeded with civil litigation. A copy has been attachedOn 11/08/2013 we received a call from Ms. [redacted]s boyfriend, we let him know that we need her to authorize us to speak with him about her account. Ms. [redacted] got on the line and gave us permission to discuss her account. At that point the agreement was made for them to pay $136 for six months starting on 11/25/2013... Urgency was placed on the fact that this agreement must be kept without fail in order for us not to pursue any further civil litigation. On 11/12/2013 a letter was mailed to Ms. [redacted] to validate the agreement that wasmade during the conversation. A copy of the letter has been attached. On 11/25/2013 Ms. [redacted]'s boyfriend [redacted] called in to make a payment of $136, the payment was taken successfully. On 12/20/2013 Ms. [redacted] called in to make a payment of $136, the payment was taken successfully. In February 2014 we proceeded with civil litigation since no payments were made by Ms. [redacted] after 12/20/2013 and she defaulted on her agreement once again. It has not been two years since we had contact with Ms. [redacted] since she made a payment on 12/20/2013, about 10 months ago. Ms. [redacted] was fully aware of the debt that she needed to pay back and the amounts that she owed. She was also clearly made aware that if the final agreement was not kept we would continue with civil litigation. Though it may seem like a lot of time has come by we cannot control the amount of time that it takes for the courts to process the paper work. We apologize about how long it has taken with the courts, but again we cannot control that. We feel that we gave ample time to Ms. [redacted] to take care of her debt and kept her informed of everything that was going on with her account. Please feel free to contact me with any further concerns. [redacted]ager
I started a loan with this company at the beginning of April. Payment was scheduled to be due biweekly. I made my payment 3 days late. Called in to make the payment through a customer service. I still received several calls after making the payment. I then called the 35th ave and grand location was then advised that I owed an additional $23 for an over payment of buying out my loan. We made arrangements to add that amount on to the end of my loan. And to come into the office to change my payment to a monthly. I still kept receiving collection calls from the business. I received another call and the representative spoke to me in Spanish. My last name is by all means American. She proceeded to tell me that I 14 days past due an a payment had not been made. I recapped the previous call I had with the other representative. She was rude and stated she would notate the call with that I was pist off and would be in the office. I went into the office and again was told different information. This company lacks communication and the ability to have great customer service. I then had to leave still without my issues resolved as a manager was not in the office. I will never again do business with this company or refer them to anyone else for that matter.
We have removed this reference. You will no longer be getting calls.
I have received the refund check and will consider my original complaint resolved.
However, I would like it to be known by AutoNow that after calling in for payoff on 8/29, I called in two more times for updated payoff information.
I was misquoted on one of those calls by nearly $600, then, it was admitted that the GPS fee was never added.
I feel that AutoNow should coach their employees on this matter.
I voluntarily gave a car back I had less than 2 months due to this company having poor customer service and the car had too many problems. They took me to court less than 2 weeks after I gave them the car back and filed a default judgment before the 20 days I was allowed to respond without making any contact with me to do a payment plan for the remaining balance or any efforts to collect the debt. In less than 30 days before I even knew there even was a judgment, my wages are getting garnished and I never received any notice that my wages were getting garnished until I looked at my pay stub. I took them to court on 9/2012 to lower the percentage being taken out of my check from 25% to 18% yet they were still taking over 25% of my check every check. On April 10,2014 the balance was paid in full but they never filed a satisfaction of judgment with the courts. The beginning of this year I was told by the courts to contact them to file the satisfaction of judgment so I can give that to the credit bureau to get it off my credit. They are not only refusing to file it they claim I only paid $2,655.84 and I still owe them $3,906.43 but won't tell me that directly when I ask them for proof by giving me their accounting logs. I paid them $6,580.93 and have proof of that. I feel some sort of consumer fraud is happening on their part being they're trying to double collect on a debt that has already been paid. They even changed the case number when submitting it to my employer for the second time making my employer believe it's a new case for garnishment. They also keep sending any required papers to my old address from four years ago when they have been given my current address to try and get what they want without me being able to respond to it and it possibly being denied.
We have reviewed our records and would like to submit the following response:
Ms. [redacted] defaulted on her contracted opened 5/23/16. Several attempts were made to contact Ms. [redacted] and collect her delinquent payments. Ms. [redacted] at times would...
make arrangements to pay on her account, however failed to do so agreed. Due to non payment, repossession process/order was placed on Ms. [redacted] account. Below is Ms. [redacted]' payment history:
Payment Due date: Amount:
6/18/16 �...⇄ $191.23
7/2/16 ...⇄ $191.23
7/16/16 �...⇄ $191.23
7/30/16 �...⇄ $191.23
8/13/16 �...⇄ $191.23
8/27/16 �...⇄ $191.23
9/10/16 �...⇄ /> Total: ...⇄ $1,338.61
Payments received:
7/13/16 �...⇄ $200.00
Ms. [redacted] was delinquent $1138.61 and we repossessed our collateral on 9/13/16. We are willing to work with Ms. [redacted] to reinstate her account and redeem the unit back upon her ability to bring the account to a current status and payment of any fees surrounding the repossession.
Thank you,
Chris M[redacted]
Director Loan Servicing
Auto Action Group
Tio Rico Te Ayuda (ANFS Inc)
Direct: ###-###-####
Fax: ###-###-####