Frost Custom Jewelry

Initial Business Response / [redacted] (1000, 11, 2016/01/06) */ To Whom it may concern: I'm writing in response to case #57319704: Mary [redacted] I'm very sorry for the delay in my responseIt is a very hectic time of year in the retail business In regards to the claim from Mary [redacted] , Duluth, MN, I would like to make a statement in the reasons behind why I am not allowing a refund Mary purchased a ring from FCJ on August 18, 2013, invoice #XXXXX at Bayfront Art Fair in Duluth, MNWe do not have a "layaway plan" but because Ms [redacted] was very interested in a ring from out inventory and lacking the total funds to purchase, I agreed to for her to make payments, with balance paid in full by the end of That did not happenAttached are copies (8) of correspondence with Ms [redacted] over the past years with "promises" to make payments and reasons why she could not I was very generous on allowing a longer payment plan You will notice on the lower portion of the original receipt that "sales are final and exchanges are allowed with in days" I have paid federal and state taxes on the monies received, state sales taxes, and merchant fees on the monies collected I gave her a day notice, (due October 27, 2015) to make full payment on the ringI also notified her that I would not take her to small claims court to receive the balance due of $which would complete the purchase We have not had a problem with past customers in the years I have been in business in MN I do not plan on refunding the money to Ms [redacted] , Kind Regards, Sheila [redacted] Treasure Frost Custom Jewelry Initial Consumer Rebuttal / [redacted] (2000, 18, 2016/01/21) */ I'm sorry to have taken too long to replyI accept their answer but grudginglyThey're very unfair to not even be willing to at least offer up a piece of jewelry worth the money I did pay them

Initial Business Response /* (1000, 11, 2016/01/06) */
To Whom it may concern:
I'm writing in response to case #57319704: Mary [redacted]. I'm very sorry for the delay in my response. It is a very hectic time of year in the retail business.
In regards to the claim from Mary [redacted], Duluth, MN, I...

would like to make a statement in the reasons behind why I am not allowing a refund.
Mary purchased a ring from FCJ on August 18, 2013, invoice #XXXXX at Bayfront Art Fair in Duluth, MN. We do not have a "layaway plan" but because Ms. [redacted] was very interested in a ring from out inventory and lacking the total funds to purchase, I agreed to for her to make payments, with balance paid in full by the end of 2013.
That did not happen. Attached are copies (8) of correspondence with Ms. [redacted] over the past 2.4 years with "promises" to make payments and reasons why she could not.
I was very generous on allowing a longer payment plan.
You will notice on the lower portion of the original receipt that "sales are final and exchanges are allowed with in 7 days".
I have paid federal and state taxes on the monies received, state sales taxes, and merchant fees on the monies collected.
I gave her a 60 day notice, (due October 27, 2015) to make full payment on the ring. I also notified her that I would not take her to small claims court to receive the balance due of $268.87 which would complete the purchase.
We have not had a problem with past customers in the 25 years I have been in business in MN.
I do not plan on refunding the money to Ms. [redacted],
Kind Regards,
Sheila [redacted]
Treasure Frost Custom Jewelry
Initial Consumer Rebuttal /* (2000, 18, 2016/01/21) */
I'm sorry to have taken too long to reply. I accept their answer but grudgingly. They're very unfair to not even be willing to at least offer up a piece of jewelry worth the money I did pay them.