Frost Roofing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the response only mentions product, but I had issue with Regards, [redacted] ***

Thank you for prompt assistance with my caseFortunately, Unilever left a message this morning stating that the company will be resolving my problemUnilever will be sending me my reimbursement for $If the situation changes and I do not receive the check, I will be in touch

The consumer, [redacted] did not contact us directlyUpon hearing of her complaint, she was sent complimentary/free coupons for Klondike multi bar packagesThe coupons were processed on May 11,

We have taken this report very seriously and apologize for the inconvenienceA voicemail was left stating that a check for reimbursement in the amount of $will be sent outAn email follow up also stated that we will be sending this via USPS priority mail with additional full value couponsA tracking number was also provided

I have been unable to reach this consumer by telephone to discuss the details of her complaintWe have followed with her via email requesting more information, additionally a letter was sent to the consumer with a product refund, and an assortment of complimentary coupons for other Unilever products

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, the response only mentions product, but I had issue with 2.
Regards,
*** ***

It was a pleasure speaking with youPer our conversation, I will be sending out the refund for $in addition to full value coupons for your next purchases of TalentiI will be sending these out via USPS priority mail and will email you directly with the tracking numberAgain, I do apologize
for the frustration and inconvenience this has causedIf there are any further questions or concerns you have, please contact me directly.I hope you have a wonderful day!

We have replied to this consumer via email and telephoneA letter with the requested product refund, and free coupons has been sent to this consumer

An email has been sent to this consumerWe are re sending the previously promised refund and coupons via USPS priority mailThe tracking number was emailed to the consumer as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have reached out to this consumer via telephone, I have also sent a refund check to the consumer in the requested amount of $

Complaint: ***
I am rejecting this response because: I have made it very clear to this company that I DO NOT gave a phone number They continue to send me messages asking for my phone number I can't give you something I don't have!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I also appreciate the phone call from the rep, followup and quick execution
Regards,
*** ***

An advisor did reach out to this consumer via email to provide the requested information

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is partially satisfactory to me. I do not, however, agree with their response for two reasons. My question was not answered as to if this was a quality control issue or if they have reduced the amount of chocolate in their Klondike Bars, since it is MUCH thinner than it used to be and certainly not the way it is advertised or pictured. They also said that I did not contact them directly. I tried many times but the website contact form would not work and I could never get through by phone without being cut off.
Regards,
[redacted]

I have been unable to reach this consumer by telephone to discuss the details of her complaint. We have followed with her via email requesting more information, additionally a letter was sent to the consumer with a product refund, and an assortment of complimentary coupons for other Unilever...

products.

We have taken...

this report very seriously and apologize for the inconvenience. A voicemail was left stating that a check for reimbursement in the amount of $12.00 will be sent out. An email follow up also stated that we will be sending this via USPS priority mail with additional full value coupons. A tracking number was also provided.

The consumer, [redacted] [redacted] did not contact us directly. Upon hearing of her complaint, she was sent 4 complimentary/free coupons for Klondike multi bar packages. The coupons were processed on May 11, 2016.

Complaint: [redacted]
I am rejecting this response because:
 Just wanted to let you know we still have not received the reimbursement check from Lipton Tea. What do we do now? Thank you for all of your help. Sincerely, [redacted]
Regards,
[redacted]

We called and left the consumer a message to contact us. In the meantime a refund check for the requested amount has been sent.