Frost to Fire Heating and Air Conditioning

[redacted] from [redacted] agreed that I would do a load calculation to determine the proper sized furnace to be installed at the [redacted] property We decided that the property would require a 80,BTU Carrier/Bryant Furnace instead and the verbal agreement at that time was set in stone [redacted] was completely aware of this change to the contract and accepted the terms at that time *** decided to hand over the job to his wife, [redacted] , and their partner [redacted] I have done everything in my power to complete this project in good faith and to their satisfaction but they have stood in my way every step of the way They have made malicious and slanderous statements against my company that are complete fabrications and 100% false They decided to take the word of their current general contractor who has developed some type of personal vendetta for whatever reason and has limited to no knowledge of the work that I have done on the jobsite He then fabricated a list of "so-called" subpar work I will state again that I was not allowed back onto the jobsite to finish what I started As far as their list of subpar and unfinished work, I will state again that this is not an accurate and true list of problems I refuse to pay their company $3,to replace a perfectly fine furnace that heats the house at the above stated address just fine I am out $3,on this job and they are actually the ones that are in breach of contract at this point and time I have gone over and above to settle this situation amicably but they have made it completely impossible to do so I have no choice but to take this company to court and present my side of the story They continue to make claims and slander my company's good name and the truth will prevail in court **The work that I have completed so far on this job has passed inspection and has been signed off on by the City Inspector This is solid proof that their claims are 100% false I owe them nothing They actually currently owe me $700, plus $2,for an A/C that was purchased to be installed at the above stated property

Ms [redacted] continues to state that she has irrefutable evidence to support her outrageous and claims but I have yet to see solid proof of anything that she continues to spew This is obviously a smear campaign which I find completely appalling I will state for the hundredth time that Ms [redacted] and her partners terminated me from the [redacted] project on January 9th for no valid or viable reason whatsoever They keep stating that my work was subpar but I will state again that I was not able or allowed to fix or complete anything that would be up to anyone's standards, especially my own I take great pride in my years of HVAC work and experience I'm trying to figure out where these people are coming from?? I would also like to reiterate that I was never able to fix or complete work that was required for final inspection I was simply stating that I had passed the initial inspection I must say that it is shocking and extremely disappointing that Ms [redacted] is willing to cross every line possible to attempt to coerce and manipulate the City Inspector just to prove her outrageous and claims As far as the $that I tried to offer them for the price difference between the 100,BTU and 80,BTU furnaces, I was reaching out in good faith trying to once again resolve their main complaint once and for all I will also state for the last time that the 80,BTU furnace that I installed was perfectly sized for the above stated project I also have documentation such as a text between [redacted] and myself proving the fact that they are a company divided [redacted] stated in a text to me not so long ago that he was not happy with the way that his wife, Pam [redacted] and [redacted] , were treating me since they had taken over the project It was obvious even to him that they wanted me off the project no matter what they had to do to make it happen Bottom line I would be more than happy to produce any documentation to support my claims.Lastly, I would like to know who profits from the 80,BTU furnace that I already installed?? It is worth at least $2,just by itself Am I supposed to just write that off too?? Let's not forget that [redacted] still owes me $ I think Ms [redacted] and her partners need to consider the fact that at this point and time the $3,that they are asking for is a wash because of their debt to me and also the fact that they will profit the other $2,from the 80,furnace that I already installed If they refuse to accept these terms, then we will have no choice but to settle this in court I will state one last time that I do not owe [redacted] anything As far as I'm concerned, we are even Ultimately, [redacted] has made it impossible to negotiate any type of deal so that we can all move on and put this unfortunate situation behind us

Complaint: [redacted] I am rejecting this response because: Mr***'s claims are false The undisputed facts are:We entered into a contract with Mr [redacted] to have Frost to Fire install a 100,BTU 92% efficiency Carrier furnace, as well as all necessary venting, ducts, etc(See attachment - Original Bid)On September 19th, we paid Mr [redacted] $to perform the work agreed to in the contract(Can provide a copy of the check if requested)As with all contracts, there is an implied warranty of merchantabilityMr [redacted] installed a different, smaller furnace and provided us with an altered invoice claiming all work was properly done and seeking payment of $(See attachment - Altered Bid)Our general contractor, [redacted] ***, advised us that the work Mr [redacted] performed was incomplete and subpar(See attachment - List of Problems)Accordingly, we terminated our relationship with Mr***, advised that he was not owed $ We advised Mr [redacted] that he had misrepresented what type of furnace we needed and that he had breached the contract to install a 100,BTU furnace and that he had negligently installed the ducting and ventingWe have had to hire another company to fix Mr***'s work(See attachment - Repair bid)The repair work necessitated by Mr***'s negligence is $3,(See attachment - Repair bid)Since filing this Complaint, Mr [redacted] has offered to credit us $for the installation of the improper furnace and now claims we owe him $total(I can provide a copy of his email but the format isn't allowing adding any more documents.)Based on these undisputed facts, it is our position that Mr [redacted] owes us $3,- the cost that we have incurred as a result of his breach of contract, misrepresentation and negligence We are not conspiring against Mr [redacted] in order to avoid paying him the $that he claims we owe Rather, we seek to be made whole The new claim by Mr [redacted] that we also owe him for the cost of installing an air conditioner that he has not provided is nonsensical Nor are we under any obligation to use Mr [redacted] for this service It is puzzling that he, on the one hand, is accusing us of lying and cheating, and one the other hand, wants to continue working with us by installing an air conditioner Sincerely, [redacted]

Complaint: ***
I am rejecting this response because: Mr*** has no evidence to refute the documentation I have provided. He cannot explain the change in the quality and size of the furnace other than to claim there was an undocumented agreement. There is no evidence supporting this. And, Mr*** has already offered to credit us $for the furnace size(See attached, *** concession, which I will also email as a PDF)Therefore, the dispute over the size of the furnace is moot - Mr*** has already admitted that this was a problem.Regarding our claim that the work was subpar, we have provided documentation from third parties (our general contractor and an HVAC contractor) that the work done by Frost to Fire did not meet industry standards. Mr*** has not provided any evidence refuting this and instead asserts that there is a conspiracy between everyone else to avoid paying him $300! (Originally $but Mr*** then asked for $total because he installed the wrong furnace). I have learned from my general contractor, *** ***, that the only reason that the inspector approved the rough (NOT final) inspection is because Mr*** promised to fix numerous issues. The next inspection is scheduled for next week and I will get the name and contact information of the inspector so that the Revdex.com may contact him directly to question the quality of Mr***'s work. I'm sure Mr*** already has this information and he should provide it.Regarding the claim that we must use Mr*** to install an A/C, again there is no supporting evidence. There is no binding contract - only Mr***'s bid. We've not paid him to do the work, and he cannot force us to hire him. He claims he has already purchased the A/C unit, yet provides no documentation. I would like to see a receipt showing that he has indeed incurred this expense. Even assuming there was a purchase, Mr*** can simply use the A/C on another job. Other than claiming that our general contractor, *** *** *** *** and I have personal vendettas against him
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it continues to make no sense. Mr*** is now claiming that we are "profiting" from the 80,BTU that we PAID for Other than again saying that we are all crazy and out to get him, he fails address the undisputed fact that we have had our general contractor and a third party HVAC installer itemize problems with Mr***'s work and charge us $to fix it. Again, there is no evidence to rebut my documentation. It does appear that Mr*** has dropped his claim that we should be forced to hire him to install an A/C unit. He also appears to concede that the "rough" inspection did not evidence that every portion of his work was satisfactoryWe are not "a house divided". For months, we had trouble getting Mr*** to show up for work and complete the job. We called, emailed and texted him repeatedly. We offered to meet him at the work site. We tried coaxing, him, pleading with him, and reasoning with himWe asked our general contractor to intervene. All to no effect. We finally resorted to writing a demand email asking Mr*** to completely finish the work as of p.mon December 31st. Our demand made clear that, if the work was not completed, we would pursue action against him(See attached demand which I will also email as a PDF document). We are all in agreement on the course of action that we have taken, but Mr*** can feel free to attach any text he wants; it does not alter any of the fact of our claim
Sincerely,
*** ***

The above statement made by *** *** *** *** is a complete fabrication and I can prove it. Regarding the furnace installation, the 80,BTU Carrier/Bryant Furnace is the right size furnace to heat the *** ** *** ***. I did a load calculation beforehand
and determined that the 80,BTU furnace was the correct and proper size to heat the house. Regarding the so-called "shoddy" and incomplete work, I can verify and prove that the list that they have provided is a complete and utter fabrication. I was the first contractor to pass inspection with flying colors and get signed off on the job. This complaint is based on malicious lies and statements. They are basing their information on a general contractor that they hired who happens to be completely ignorant of anything HVAC related
I was just days away from completing the *** ** *** *** project when I got an email stating that our business relationship was terminated and that they were not going to pay me another cent. They stated that I was not allowed to go back to the property and finish my work and that they hired another contractor right under my nose. They said that my work was subpar and that they were not going to pay me the $for work just completed. I also have not been paid for the A/C unit that was supposed to be installed this week for the amount of $2,($2,installed). I am out $3,on this project because they will not allow me to complete it. By the way, this project happens to be under a signed agreement which they insist on breaching at this point and time
I will in good faith replace the 80,furnace with the 100,furnace which I would like to reiterate is completely unnecessary. As far as their list of "shoddy" and incomplete work, I will not even comment on it because it is utterly ridiculous. There are absolutely NO code violations. I would also like to complete the project as planned. I would then like to be paid for the completion of the project and move on. I will never do business with this firm again. Their unprofessionalism and malicious intent has made me realize that they are not the type of company that I would do business with again

Complaint: [redacted]
I am rejecting this response because: Mr. [redacted]'s claims are false.  The undisputed facts are:1. We entered into a contract with Mr. [redacted] to have Frost to Fire install a 100,000 BTU 92% efficiency Carrier furnace, as well as all necessary venting, ducts, etc. (See attachment - Original Bid).2. On September 19th, we paid Mr. [redacted] $3750 to perform the work agreed to in the contract. (Can provide a copy of the check if requested).3. As with all contracts, there is an implied warranty of merchantability.4. Mr. [redacted] installed a different, smaller furnace and provided us with an altered invoice claiming all work was properly done and seeking payment of $700. (See attachment - Altered Bid).4. Our general contractor, [redacted], advised us that the work Mr. [redacted] performed was incomplete and subpar. (See attachment  - List of Problems).5. Accordingly, we terminated our relationship with Mr. [redacted], advised that he was not owed $700.  We advised Mr. [redacted] that he had misrepresented what type of furnace we needed and that he had breached the contract to install a 100,000 BTU furnace and that he had negligently installed the ducting and venting.6. We have had to hire another company to fix Mr. [redacted]'s work. (See attachment - Repair bid).7. The repair work necessitated by Mr. [redacted]'s negligence is $3,200. (See attachment - Repair bid).8. Since filing this Complaint, Mr. [redacted] has offered to credit us $400 for the installation of the improper furnace and now claims we owe him $300 total. (I can provide a copy of his email but the format isn't allowing adding any more documents.). Based on these undisputed facts, it is our position that Mr. [redacted] owes us $3,200 - the cost that we have incurred as a result of his breach of contract, misrepresentation and negligence.  We are not conspiring against Mr. [redacted] in order to avoid paying him the $300 that he claims we owe.  Rather, we seek to be made whole.  The new claim by Mr. [redacted] that we also owe him for the cost of installing an air conditioner that he has not provided is nonsensical.  Nor are we under any obligation to use Mr. [redacted] for this service.  It is puzzling that he, on the one hand, is accusing us of lying and cheating, and one the other hand, wants to continue working with us by installing an air conditioner.
Sincerely,
[redacted]

Ms. [redacted] continues to state that she has irrefutable evidence to support her outrageous and false claims but I have yet to see solid proof of anything that she continues to spew.  This is obviously a smear campaign which I find completely appalling.  I will state for the hundredth time that Ms. [redacted] and her partners terminated me from the [redacted] project on January 9th for no valid or viable reason whatsoever.  They keep stating that my work was subpar but I will state again that I was not able or allowed to fix or complete anything that would be up to anyone's standards, especially my own.  I take great pride in my 30 years of HVAC work and experience.  I'm trying to figure out where these people are coming from??  I would also like to reiterate that I was never able to fix or complete work that was required for final inspection.  I was simply stating that I had passed the initial inspection.  I must say that it is shocking and extremely disappointing that Ms. [redacted] is willing to cross every line possible to attempt to coerce and manipulate the City Inspector just to prove her outrageous and false claims.  As far as the $400 that I tried to offer them for the price difference between the 100,000 BTU and 80,000 BTU furnaces, I was reaching out in good faith trying to once again resolve their main complaint once and for all.  I will also state for the last time that the 80,000 BTU furnace that I installed was perfectly sized for the above stated project.  I also have documentation such as a text between [redacted] and myself proving the fact that they are a company divided.  [redacted] stated in a text to me not so long ago that he was not happy with the way that his wife, Pam [redacted] and [redacted], were treating me since they had taken over the project.  It was obvious even to him that they wanted me off the project no matter what they had to do to make it happen.  Bottom line.  I would be more than happy to produce any documentation to support my claims.Lastly, I would like to know who profits from the 80,000 BTU furnace that I already installed??  It is worth at least $2,500 just by itself.  Am I supposed to just write that off too??  Let's not forget that [redacted] still owes me $700.  I think Ms. [redacted] and her partners need to consider the fact that at this point and time the $3,200 that they are asking for is a wash because of their debt to me and also the fact that they will profit the other $2,500 from the 80,000 furnace that I already installed.  If they refuse to accept these terms, then we will have no choice but to settle this in court.  I will state one last time that I do not owe [redacted] anything.  As far as I'm concerned, we are even.  Ultimately, [redacted] has made it impossible to negotiate any type of deal so that we can all move on and put this unfortunate situation behind us.

[redacted] from [redacted] agreed that I would do a load calculation to determine the proper sized furnace to be installed at the [redacted] property.  We decided that the property would require a 80,000 BTU Carrier/Bryant Furnace instead and the verbal agreement at that time was set in stone.  [redacted] was completely aware of this change to the contract and accepted the terms at that time.  [redacted] decided to hand over the job to his wife, [redacted], and their partner [redacted].  I have done everything in my power to complete this project in good faith and to their satisfaction but they have stood in my way every step of the way.  They have made malicious and slanderous statements against my company that are complete fabrications and 100% false.  They decided to take the word of their current general contractor who has developed some type of personal vendetta for whatever reason and has limited to no knowledge of the work that I have done on the jobsite.  He then fabricated a list of "so-called" subpar work.  I will state again that I was not allowed back onto the jobsite to finish what I started.  As far as their list of subpar and unfinished work, I will state again that this is not an accurate and true list of problems.  I refuse to pay their company $3,200 to replace a perfectly fine furnace that heats the house at the above stated address just fine.  I am out $3,600 on this job and they are actually the ones that are in breach of contract at this point and time.  I have gone over and above to settle this situation amicably but they have made it completely impossible to do so.  I have no choice but to take this company to court and present my side of the story.  They continue to make false claims and slander my company's good name and the truth will prevail in court. 
**The work that I have completed so far on this job has passed inspection and has been signed off on by the City Inspector.  This is solid proof that their claims are 100% false.  I owe them nothing.  They actually currently owe me $700, plus $2,000 for an A/C that was purchased to be installed at the above stated property.