[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will accept the reimbursement of $- either onto my credit card (which I used to pay) or as a check (mailed to my home address)I will respectfully decline the offer of an additional technical inspectionPS I called FROSTY'S three times over January-February and left three messages for the manager - I have received zero calls backRevdex.com was certainly a more effective way of communicating
Regards,
*** ***
Advertise / Sales - Unacceptable/Lied
Product / Customer Service - BAD
In December I purchased two Mitsubishi units for a sq ft room that opens to a sq ft room - total space shaped like an "L"Prior to purchasing I asked Frosty to come out and have an engineer see if the air flow would work - specifically if I'd get the proper temperature for the entire "L"I asked this at least four times and had the salesman (Richard) taker the measurements/shape/description back to discuss with an engineerI was assured repeatedly that it would workThe installation was sloppily done leaving a half inch of dust covering my entire main floor, but most important, I would turn the fan on the highest setting and temp at and it was still degrees around the turn of the "L" shaped areaWe placed three different thermometers in the room and all read the sameThe Frosty salesman came and conducted a systems check; he stood feet in front of the unit, turned the thermostat to and fan on highThen said it was reading degrees and that was within specs so the system is "fine"I said, my issue has been with the heat -- I haven't even needed the AC yetHe said three more times that the system was within "specs"I told him I wanted them to come remove itNobody ever gave me even a courtesy callI don't want anyone else to fall for their sales lie and even worse customer serviceI am considering legal action
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will accept the reimbursement of $- either onto my credit card (which I used to pay) or as a check (mailed to my home address)I will respectfully decline the offer of an additional technical inspectionPS I called FROSTY'S three times over January-February and left three messages for the manager - I have received zero calls backRevdex.com was certainly a more effective way of communicating
Regards,
*** ***
Advertise / Sales - Unacceptable/Lied
Product / Customer Service - BAD
In December I purchased two Mitsubishi units for a sq ft room that opens to a sq ft room - total space shaped like an "L"Prior to purchasing I asked Frosty to come out and have an engineer see if the air flow would work - specifically if I'd get the proper temperature for the entire "L"I asked this at least four times and had the salesman (Richard) taker the measurements/shape/description back to discuss with an engineerI was assured repeatedly that it would workThe installation was sloppily done leaving a half inch of dust covering my entire main floor, but most important, I would turn the fan on the highest setting and temp at and it was still degrees around the turn of the "L" shaped areaWe placed three different thermometers in the room and all read the sameThe Frosty salesman came and conducted a systems check; he stood feet in front of the unit, turned the thermostat to and fan on highThen said it was reading degrees and that was within specs so the system is "fine"I said, my issue has been with the heat -- I haven't even needed the AC yetHe said three more times that the system was within "specs"I told him I wanted them to come remove itNobody ever gave me even a courtesy callI don't want anyone else to fall for their sales lie and even worse customer serviceI am considering legal action