FRS International, LLC

Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ We are still currently discussing this case with the customerThe case was pending because we were awaiting information on one of the orders in question so that we can refund the correct orderThe response was received from the customer outside of business hours so today is the first day we were able to respondOur response to her: Hello, Thank you for providing that informationI contacted the warehouse and had them track the return down that connected with that numberI apologize that they had not reported it soonerThe refund had been applied so please allow about business days for it to appear on your accountThis charge was for $As you can see in the attachments, we have made refunds for of the orders listedIf these refunds are not appearing on your statement, please contact your banking institution because as you can see, we have done all we can on our end The fourth picture is FedEx tracking that states that the order was left at your front doorI would like to speak to you regarding this orderCan you please provide the best phone number to reach you? I believe the number I was given is disconnected Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/02/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) As of today, I have received a refund of all that is due to meOne small part, $was paid by my bank because the bank said it was too much trouble for such a small amount to dispute their handling of a refund to my accountThe rest was refunded as of todayAlthough they have finally refunded all that is due to me, I will no longer have anything to do with FRS, a company that is careless in production of its product, whose shipping department made several mistakes in my case and whose customer service department is simply not customer-oriented

Initial Business Response /* (1000, 5, 2015/02/02) */
We are still currently discussing this case with the customer. The case was pending because we were awaiting information on one of the orders in question so that we can refund the correct order. The response was received from the...

customer outside of business hours so today is the first day we were able to respond. Our response to her:
Hello,
Thank you for providing that information. I contacted the warehouse and had them track the return down that connected with that number. I apologize that they had not reported it sooner. The refund had been applied so please allow about 9 business days for it to appear on your account. This charge was for $117.74. As you can see in the attachments, we have made refunds for 3 of the 4 orders listed. If these refunds are not appearing on your statement, please contact your banking institution because as you can see, we have done all we can on our end.
The fourth picture is FedEx tracking that states that the order was left at your front door. I would like to speak to you regarding this order. Can you please provide the best phone number to reach you? I believe the number I was given is disconnected.
Initial Consumer Rebuttal /* (2000, 8, 2015/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As of today, I have received a refund of all that is due to me. One small part, $20 was paid by my bank because the bank said it was too much trouble for such a small amount to dispute their handling of a refund to my account. The rest was refunded as of today. Although they have finally refunded all that is due to me, I will no longer have anything to do with FRS, a company that is careless in production of its product, whose shipping department made several mistakes in my case and whose customer service department is simply not customer-oriented.