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Frye's Moving & Storage Co Inc

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Reviews Frye's Moving & Storage Co Inc

Frye's Moving & Storage Co Inc Reviews (3)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.
I hope that in the future, the owners and operators of this moving company pay more attention to the employees that they put in charge of moving people's belongings. Perhaps if there was adequate supervision, or if we were provided with professional movers, this situation would not have happened. I made an agreement with [redacted] that I would let this situation rest, yet the comment about going "above and beyond" is unsettling. Above and beyond is not damaging people's things. Above and beyond is not arguing with clients when they are calling you to tell you that there is a problem. Above and beyond is not taking markers and glue to furniture and collectibles and claiming that everything is all better. We got the money back that was owed to us for the lack of services provided, and a couple of hundred dollars to cover more than $1,000 in damages. That is NOT above and beyond, it is only an agreement to walk away from this nightmare. And I will gladly walk away from this, because it was a terrible way to start a new chapter of our lives in a new (and damaged) home. 
Regards,
[redacted]

We were told that this moving company was excellent by our neighbor. That may be the case on average, but we definitely got the "B" team for our move. Joe Jr came out and sold us on their service, claiming that they will take the utmost care with our belongings, and protect our former and future home during the process. He said that they cover the stairs and the hardwood floors. No.

The team showed up and reeked of cigarettes. One guy asked if I could make him some coffee. I gave a tour of the house, and many things that Joe had previously agreed would be no problem, this team was telling us that they would not touch! They protected/covered NOTHING!! They draped a blanket over one part of the stair rail and dropped a blanket at the doorway, and that was it. We have white carpet and it had just rained.

A couple hours into the move and a guy disappeared into the truck, apparently after dropping something on his foot. Most likely this was a result of one of the myriad of damaged items that arrived later. We were promised a team of 4 and quoted a price. Several hours later I called to inquire about why we only had 3 guys working this whole time, and was then met by a moody Joe Sr, who said not to worry about it, someone was about an hour away. When I asked about compensating for the lost time, he seemed taken aback that it mattered. Hi, but if you have less guys, won't it take longer???

This was the most unprofessional moving team I have ever seen! My wife called me from our new home and said that she was about to call the police, because two guys were about to get into a fist fight. I came down to the new house with my wife in tears. One guy was playing on our pinball machine when I got there, and he said that he thought it was cool. Awesome!

I surveyed some of the damage that was already taking place. We had just walked the brand new house with the builder, so it was disheartening to had so much damage done in the first hour of owning our home. Nothing was covered on the hardwood stairs, nothing on the floors or carpet for protection, no furniture protected in the truck during transit!

My wife had now gone to our old house and called to tell me that they were now tracking mud all throughout the house. She told me all of the things that they refused to move. At this point I would liken it to a root canal, trip to the DMV or IRS audit, where you just want it to be over with. I asked the guys to wrap it up. We got a bill about $400 more than we were quoted, and it almost seemed like a bargain just to get them out of our new home and stop destroying our things.

Fast forward to a call to the owner, Joe Sr. One of the least customer friendly people I've ever dealt with in a customer service industry. He had my wife in tears within 15 minutes. In the end, he said he would fix everything.

It has been over a month now, and we continue to find broken belongings. The things that we have pointed out as broken and damaged have been taped, touched up, and glued. Furniture markers do not fix our issues. Not to mention, we have yet to be compensated for being overcharged, and losing our deposit from the mud they tracked throughout our other place. Damage to furniture, high end refrigerator, glass, walls, floors, doors and artwork is still unresolved over a MONTH later. Promises to return keep coming along with excuses.

Avoid at all costs!! Check out our pictures, and there are many, many more. The broken promises are the hardest to swallow, as we shared with Joe a past experience that we wanted to avoid. Well, Fry's somehow managed to make that terrible experience seem exceptional. Way to go!

Review: We had [redacted] give us an estimate on 2-21-15 for moving services to take place on 3-21-15. [redacted] promised us four (4) movers, and assured us that they take the utmost care in moving our belongings, including protecting the stairs, walls and floors. We were quoted a price of $1,390 which included the 10 hour estimate for this service, which he claimed would be done by professional movers. He also walked through the house and reviewed what needed to be moved, and told us that there would be no problems with any of it.

On 3-21-15, 4 movers showed up, and were anything but professional. Shortly into the move, one of the men disappeared into the truck, and we only had 3 movers. When I called [redacted] at the office, he said that someone got hurt, and another guy would be there within the hour. By the time this person showed up, we had gone several hours with only 3 movers, which extended the amount of time that was needed. We would later be billed for the entire move time at 4 people instead of 3. This brought our total bill to $1,737.

There were extensive damages to our belongings and our home. They failed to cover the floors as promised, and mud was tracked all throughout our former home, on white carpet. Furniture was damaged, refrigerator dented, artwork scratched, parts missing, and we continue to find more damages as we unpack. Walls were gouged, scratched and marked.

After calling to complain about the service and added costs, [redacted] agreed to come out on 3/24/15 to address. He promised that they would repair the damaged items, look at the carpet at the other house, and refund the difference from our quote. He has come out three times now, and the matter has yet to be resolved. The patch repairs done on the house and furniture are terrible, the carpet was never addressed, and we have yet to be refunded any money. [redacted] was supposed to come back out on 4/16/15 but did not show. A week later I received a call that he was sick. Frye's left a message since, but still no resolutionDesired Settlement: We want to be compensated for property that has been damaged. We are also asking that they keep to their word by providing a refund of the difference between the quote and the actual, since the service that we received was not what we had agreed to (4 movers the entire time, not part of the time).

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I hope that in the future, the owners and operators of this moving company pay more attention to the employees that they put in charge of moving people's belongings. Perhaps if there was adequate supervision, or if we were provided with professional movers, this situation would not have happened. I made an agreement with [redacted] that I would let this situation rest, yet the comment about going "above and beyond" is unsettling. Above and beyond is not damaging people's things. Above and beyond is not arguing with clients when they are calling you to tell you that there is a problem. Above and beyond is not taking markers and glue to furniture and collectibles and claiming that everything is all better. We got the money back that was owed to us for the lack of services provided, and a couple of hundred dollars to cover more than $1,000 in damages. That is NOT above and beyond, it is only an agreement to walk away from this nightmare. And I will gladly walk away from this, because it was a terrible way to start a new chapter of our lives in a new (and damaged) home.

Regards,

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Description: Movers, Moving & Storage Company, Used Household and Office Goods Moving (NAICS: 484210)

Address: 202 West Clinton Ave, Oaklyn, New Jersey, United States, 08107

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