F&S Furniture

Review: I paid for a [redacted] cocktail set which includes a cocktail table and two end tables.

I purchased these in March 2014 and was to be delivered March 10, 2014.

They delivered the product crushed. I refused delivery. I was told it would be re-ordered and delivered.

I have multiple texts and phone calls where promises have been made every other week that it would be delivered.

However it is now October 2014. I still haven't had them delivered.

Continually I am told lies that it is on the truck, the next truck, etc.

Just now I texted and asked when delivery would be since I was told that last Friday it would be on the truck.

Now I'm told yet again that it is back ordered.

When I asked for a refund, I was lied too and told the business was closed.

Yet they're still in business and posting ads on [redacted]!Desired Settlement: I want a refund of $189.99 which is how much this set is currently being sold for - [redacted]

Review: I ordered a furniture set from F&S Furniture Store a month ago. They promised the set would be delivered within 3 business days, it has been a month and no furniture has been delivered. I keep getting excuses every time I call the sales rep and always told the store manager that handles delivery is on vacation. Requested a refund of my money and was told only the manage can refund but is on vacation. I think I been scammed!!!! I was also told I would be given a temporary set intill they could deliver what I ordered and I still haven't received anything!!! Store won't answer phone calls and has no voice mail!!Desired Settlement: My kids and I has no furniture, if F&S Furniture can get my paid set out to me within the next 2 days or I want a refund.

Business

Response:

08/26/2014I appreciate your letter concerning F&S Customer [redacted] sales / delivery.[redacted] received her delivery 08-20-2014 we exchanged her original order for a different set that cost alot more then her original order for no extra charge to accommodate her with something sooner since her set she picked out was backed orderedThank you for bringing this situation to my attention.Sincerely,KeithManager

Review: I purchased my furniture March 29 2014 I still have not received my 2 nightstands and boxspring .I paid 2500 total

Paid 2500 . I ordered on March 29 2014Desired Settlement: I want a refund .I want my boxspring

Business

Response:

JULY 25, 2014TO WHOM IT CONCERN,I PRAY THIS MESSAGES FINDS YOU WELL HI I AM KEITH P[redacted] STORE MANAGER OF F&S FURNITURE INREGARDS TO [redacted] & [redacted] .THEY ARE RETURN CUSTOMERS FROM LAST YEAR AND WE ARE GRATEFUL FOR THERE BUSSINES AND MANY OTHERS .[redacted] PURCHASED THERE BEDROOM FURNITURE THEY WHERE GIVEN A TIME FRAME „THESE TIME FRAMES CAN RANGE FROM 2 TO 4 WEEKS AND UP TO 6 WEEKS IF FURNITURE IS IN STOCK BY THE MANUFACTURER. NOW IF THE FURNITURE YOU ORDER RUNS OUT OF STOCK AND THE SUPPLIER TELLS US THAT ITS NOT IN STOCK AND IT AS WENT BACK ORDERED BECASUSE A SHIPPMENT IS DELAYED ON THERE END. THEN THEY CANNOT NOT GIVE US A DATE OF WHEN ITS COMING IN UNTIL IT GETS IN THERE WAREHOUSE. WHAT THEY WILL DO IS GIVE US A ESTIMATE TIME FRAME OF DELIVERY BASED ON WHAT THERE PROJECTION ARE AND THEY LET US NO THOSE TIME FRAMES CAN CHANGE AS WELL[redacted] BROUGHT A BED SET CALLED THE [redacted] 7PC BEDROOM SET A SIZE KING PLATFORM BED DRESSER & MIRROR CHEST & (1) NIGHTSTANDS AND A KING SIZE MATTRESS & SPLIT BOXSPRING. ALL OF THERE FURNITURE AS BEEN DELIVERED EXCEPT FOR (1) NIGHTSTAND AND THE REASON FOR IT NOT BEING DELIVERED WAS OUT OF OUR DIRECT CONTROL BECAUSE THE SUPPLIER RAN OUT OF THEM AND IT WENT BACK ORDERED AND THE DATES KEPT CHANING THAT WE WHERE GIVING THEM FROM OUR SUPPLIER.THEY BEGAN TO CALL INTO THE STORE AND TALK VERY RUDE TO STAFF ALONG WITH FOUL LANGUAGE ON THE PHONE IT EVEN GOT TO THE POINT THEY WOULD COME INTO THE STORE AND SHOW OUT IN FRONT OF OTHER CUSTOMERS. NOW I AM A CONSUMER AS WELL FROM MY POINT OF VEIW THAT WAS DISRESPECTFUL AND NOT ACCEPTABLE AT ALL I HAD SPOKEN TO THEM BOTH OFF AND ON AND IT WAS ALWAYS YOU ARE THIS AND THAT AND IAM GOING TO DO THIS AND THAT AND CALL ME AND MY STAFF OUTSIDE OUR NAMES.SO I SAID THIS IS NOT GOOD AND ITS GETTING OUT OF CONTROL AND WE ARE NOT GETTING ANYWHERE SO I FINALLY GOT [redacted] TO CALM DOWN ON MY LAST CALL .[redacted] STATES TO ME SHE WANTS A PAIR OF KING LOW PROFILE SPILTS THAT ARE CUSTOM MADE AND NOT FREE.WHEN I ASKED HER FOR THE KING BOXSPRINGS BACK THAT CAME WITH HER SET FOR FREE SHE STATED SHE THROW THEM IN THE TRASH.WOW SO I LOOK PASS EVERYTHING SHE HAS SAID AND DONE AND I SAY OK FOR YOUR INCONVENIENCE AND I VALUE YOU AS A RETURN CUSTOMER. I TOLD THEM THIS IS WHAT I WILL DO I WILL GIVE YOU (A FREE NIGHTSTAND RETAIL COST $499). (ALONG WITH FREE KING LOW PROFILE BOXSPRING THAT RETAIL COST $399).I ALSO SENT A EMAIL TO [redacted] EMAIL AS COMFORMATION STATING FOR HER WAITING FOR HER (1) STAND TO COME THAT SHE PAID FOR THAT WENT BACKED ORDERED THAT ONCE WE DELIVER IT TO HER SHE WOULD BE GETTING (ONE FREE NIGHTSTAND). AND A FEW WEEKS AFTER THAT ALONG WITH (FREE [redacted] BOXSPRINGS) AND SHE AGREED.SHE STATED SHE WANTED SOME KIND OF TIME FRAME AND I TOLD HER I WOULD WRITE IT BASED ON MY REPORTS I GET FROM THE SUPPLIER.BUT NOT TO HOLD US TO THE TIME FRANCE BECAUSE THAT CAN CHANGE. BUT HOLD US TO THE FREE ITEMS' ONCE THEY COME IN AND NOT TO MAKE ANYMORE WAVES ON THIS MATTER AND WE WILL GET THEM TO HER WHEN WE GET THEM IN OUR HANDS.BUT NO SHE GOS BACK ON WHAT WE AGREED BEFORE WE COULD GET HER NIGHTSTAND IN SHE STARTED POSTING BAD COMMENTS ON OUR [redacted] PAGE CALLING UP OUR FINANCE COMPANY TELLING LIES HOW SHE DOSE NOT HAVE HER FURNITURE COMING BACK INTO OUR SHOWING BEING VERY RUDE YELLING OUT TO OUR SALES STAFF AND IN FRONT OF CUSTOMERS HOW SHE GOT OUT ACCOUNTS CLOSED WITH ONE OF OUR FINANCE COMPANIES AND SPEANDING JUST ALL KIND OF LIES I DONT NOW WHAT MORE I CAN DO FOR THIS CUSTOMER AND IDONT WANT TO MAKE OR FILE A COMPLAINT AGAINST HER I SEEN THIS ALOT BECAUSE WITH SMALL BUSSINESS SOME CONSUMER TRY TO INTIMIDATE THEMJUST LATE WEEK WED 7/23/2014 WE TRYED TO DELIVER HER (1) NIGHTSTAND SHE PAID FOR AND SHE REFUSED IT FROM THE DRIVER STATING SHE TOLD US TO DELIVER IT TO HER NEW ADDRESS AND HOLD IT AND BRING ITS THERE WOW BECAUSE SHE IS MOVING NOW THE DRIVERS GET PAID BY STOPNOW WE WHERE ONLY TOLD A WEEK BEFORE THAT IF SHE MOVED INTO HER NEW ADDRESS WE WOULD DELIVERD IT THERE BUT IF IT CAME BEFORE THIS MONTH WAS OVER BRING IT TO HER OLD ADDRESS AND THATS WHAT WE DID.BECAUSE STATED SHE WAS MOVING OUT AT THE END OF THIS MONTHSO WHO SHOULD PAY THE DRIVER TO GO BACK TO HER NEW ADDRESS OR SHOULD WE HAVE HER PICK ITB UP AT OUR STORE OR SHOULD WE CHARGE HER A DELIVERY CHARGE NOW THIS IS THE KIND OF STUFF THEY PULLWE OURSELVES AS A COMPANY DO NOT MAKE THE FURNITURE WE ARE RETAILERS LIKE ALL OTHER FURNITURE STORES IN TODAYS MARKET AND 99.% OF THE FURNITURE IS MADE OVERSEAS AND SHIPPED TO OUR SUPPLIES HERE IN THE STATES. IF YOU HAVE ANY QUESTION PLEASE FEEL FREE TO CALL ME @ [redacted]MANAGER

Review: My husband I purchased an [redacted] Signature Bedroom Set at the end of March from this furniture store. It was promised to be delivered the last week in April. Not only was our set not delivered until the end of May, we had to keep calling this company to see when it would come in. Not only did they not call us to let us know, we had to pursue them. After never being able to get a hold of this company, we had to physically stop into the store to demand answers. They promised it would be delivered Mother's Day weekend. It was not, and was instead delivered the following weekend, minus three pieces that were "back-ordered". We got the remaining three pieces, (drawers for footboard, mirror, chest (bureau)) the following week. When we received our bureau there was a big nick at the top of the chest. We have been trying to get this item of furniture replaced ever since then. Keith (the owner) came to our house the first week in June to see the piece of furniture and we were promised a new bureau within a week. It is now August 1 and I am tired of waiting and am taking action. This company is dishonest and deceitful and needs to be shut down.Desired Settlement: I would like a replacement within a week as well as money back.

Business

Response:

09/26/2014Dear : Revdex.comI appreciate your letter concerning F&S Customer [redacted] sales / delivery.IN REGARDS TO ** & [redacted] we spoke last week and I informed him manufacture denied his claim they stated the dent was natural marking / inperfections he did not take it well so I agreed to reorder them a new one at the company expense and he was told it would take 4 to 6 weeks business days and he agreed.Thank you for bringing this situation to my attention.Sincerely,KeithManager

Review: I placed a furniture order at F and S Furniture LLC on 5/27/14. The estimated delivery was 3-4 weeks. When I heard nothing, I started to contact them on 6/25/14. Keith is the owner and schedules deliveries. He first stated that our furniture would arrive to them the Friday before 7/4 or, if not, we would receive our furniture on 7/12. Since 7/12, they have failed to deliver the furniture despite giving us new delivery dates week after week. Then, on 8/16, we received a delivery. It turned out to be a partial delivery, not the full order as Keith indicated. From then on, the misinformation continued, so I texted Keith on 8/27 to cancel and refund the balance. He refused. Their invoice doesn't break out the costs or tax, but I have a pretty good idea of the value and tax. Here it is along with notes regarding delivery:Hyland dining table set (have, but expect replacement chair) - $399Alzonzo - 2 - 40" bar stools (have) - $160glass table lamp (2) (have) - $176Sepia Calder rug (have) - $90twinkle serendipity pillows (2) (not delivered) - $30Lounge chair (have) - $499Lounge chair (not delivered) - $499coffee table/2 side tables (not delivered) - $330delivery - $100tax estimate - 2395-2283 - 4.9%- $112total - $2,395I can send more details regarding their failed promises, but I want to give the 2 most recent examples:1. 8/23 9:58 AM voice mail from ###-###-####: [redacted], this is Alex from National Furniture Liquidation Distribution Center. Ah, we just want to confirm your delivery on Wednesday between 12 and 4 oclock. Any questions, please call National Furniture Distribution Center and talk to Alex. Thank you.2. 8/27 10:45 AM from ###-###-####: [redacted] you will get the rest this Friday or Saturday it the Labour day weekend so Monday is a holiday so the shipping added more merchandise to accommodate other customersDesired Settlement: I would consider this matter resolved after we receive:1. the replacement hyland chair (regular height) that Louis the delivery guy requested2. a refund of 1 recliner, 2 pillows and the 3 piece table set, including tax. This should be about $902 according to my calculations.Thank you.[redacted]

Business

Response:

09/26/2014I appreciate your letter concerning F&S Customer [redacted] sales / delivery,TN REGARDS TO [redacted] WE WILL LOOK INTO WHAT SHE DID RECEIVE AND MAKE PRICE ADJUSTMENT TO REFUND HER THE DIFFERENCE. IF SHE PAID WITH A CREDIT CARD WE WILL NOT DISPUTE THE CHARGE BACK AS LONG AS IT IS FOR THE AMOUNT IN QUESTION WE ARE WAITING ON HER REPLACEMENT PART TO COME IN WE WILL BE IN TOUCH WITH HER ONCE WE GET IT INThank you for bringing this situation to my attention,Sincerely,Keith Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The letter does not reflect an actual completed solution. They offer investigation, but not specifics or confirmation regarding a credit. The replacement chair hasn't arrived. Just as they offered weekly (sometimes bi-weekly) delivery dates starting 7/12/14, this is not resolved until it is actually resolved.

Regards,

Review: Furniture purchased on 6/6/14 never delivered as of 8/8/2014.I paid for this furniture in full on 6/6/14. I stressed the importance of receipt by 6/28/14. Sales Person (Terrance) advised delivery would not be a problem. As of 8/8/14 I still do not have the furniture. I call and constantly get a "full voice mail" message on the phone numbers listed and provided. When I DID reach a live person, I was advised to "text" a specific number. When I text, I am promised delivery dates that never happen. Excuses are "weather, holidays, truck delayed, etc." I stay home (sometimes taking time off of work!) and furniture does not arrive on promised dates. After 9 weeks with no furniture, I asked for a refund and was advised there is a no refund policy!Desired Settlement: I would like refunded for the sleigh bed, dresser with mirror, end tables and coffee table I did not receive.

Business

Response:

08/26/2014Dear: Revdex.comI appreciate your letter concerning F&S Customer [redacted] sales / delivery.[redacted] received a split delivery because some of her pcs where back ordered so we delivered her sofa & loveseat & [redacted] beauty rest mattres & box along with a loner frame to keep her matt & box off the floor she was very grateful and willing to wait she said no problem. We picked up the remaining pcs on 8/13/14 which was her queen sled bed dresser & mirror & her cocktail table & two end tabels . our delivery driver called her the nextday to set up final delivery and they set the delivery date for the following Sunday 08-17-14 as per my diver he went there and no one was home he left his bussiness card along with leaving messages on her cell # since this delivery date she has not picked up her phone I called her myself several times and left messages . On 08-19-14 she did respond to a text that I sent her saying we would like to redeliver her furniture because no one was home when we last came she responed that I had to leave he didnt come the time he said she stated iam a [redacted] I had to go to church so I left I said ok I understand why have you be returning our calls we want to close out your order when can we come back no charge to you she stated I dont want it I her told her all sales are final we have your furniture so may you please just let us deliver she stated she has a new job I said no problem we will come after work or when you are off she said no I dont want it ,SO CUSTOMER IS REFUSING DELIVERY NOT US SHE NEEDS TO ACCEPT DELIVERY BECAUSE WE DONT WANT TO CHARGE HER ANY STORAGE FEES IN ORDER NOT TO CHARGE ANY FEES WE HAVE TO PUT IT BACK IN INVENTORY AND THEN SHE WILL HAVE TO WAIT FOR IT TO COME BACK INSTOCK WE HAVE HAD IT 14 DAYS NOW SINCE AUGUST 13TH 2014 .Thank you for bringing this situation to my attention. Sincerely,KeithManager

Consumer

Response:

To Whom It Concerns:

I do not accept this response. It is inaccurate. For the last (and final) delivery attempt I was advised delivery would be made first thing in the morning. At 11:30AM the delivery was not made. Since this company was promising me delivery of items every weekend since 6/28/14 I assumed they had lied again and I left my home to go to my nieces baptism. Around 12:30 I had a missed call from the delivery driver. They did not deliver during the proper times and I advised them I would not be home prior to their delivery attempt.

The main problem with F&F Furniture is I was promised delivery on 6/28/14. I moved into a completely vacant apartment. I expressed my concerns about delivery when ordering the furniture (and paying in full). The sales rep assured me that delivery on 6/28/14 would not be a problem. I had to personally contact the furniture store to assure delivery on of the furniture on 6/28/14 only to find out - at first - they were not intending to deliver anything. I had to "beg" them to deliver furniture and, at that time, was advised they could provide me with Floor Models" and I would receive my "original" furniture when it came in. I had furniture in my living room with the tags still on it for 3 weeks before I was advised I could just keep the floor models I was given.

Representatives at this furniture company promised delivery of the furniture every weekend after June 28th. Each weekend I would be waiting at my home for delivery. Many times I had to call to see what the hold up as the furniture company would never call me to advise they were not delivering. Calling was a problem because the voice mails were constantly full! When I would finally reach a representative of the company I was given a variety of excuses: holiday delays, weather delays, management on vacation, Checks weren't sent to delivery driver, etc. After 10 weekends (and weekdays!) of waiting on furniture that was promised to be delivered and not delivered I had enough. I do not trust this company. I do not want to wait at my home for any more deliveries that will not come. I am done. I would like refunded for the furniture I did not receive. This furniture was ordered on June 6, it's been over 2 months of living in a home without furniture.

Also - I can provide a phone log and text log from my phone company to show the many times I've attempted to connect with this furniture company, the manager (Keith) and the delivery driver.

Thank you for your assistance.

Business

Response:

09/26/2014Dear : Revdex.comI appreciate your letter concerning F&S Customer [redacted] sales / delivery.IN REGARDS TO [redacted] WHAT WE CAN DO IS DELIVER HER FURNITURE TO HER WHEN SHE IS WILLING TO EXCEPT DELIVERY AND FOR THE RECORD WE HAVE HAD HER REMAING PCS SINCE 8/13/14 THAT SHE HAS BEEN REUSING . BUT WHAT WE WILL NOT DO S GIVE HER ANY REFUND ALL SALES ARE FINAL .Thank you for bringing this situation to my attention.Sincerely,Keith Manager

Review: I moved and was told the furniture would be in storage until I move again. A year later I move, and the furniture was not even ever ordered. I keep getting excuses that they did it this way so I am not charged storage fees. The furniture was never ordered!!!! I ordered a bed, mattress set, living room set, dining set, dresser and mirror, and a coffee table with end tables. I received the bed, matresss and dining set 2 months ago. THe rest of the furniture nowhere to be found! I was told every week this will be delivered and have received nothing!Desired Settlement: I want my money back!

Business

Response:

09/26/2014I appreciate your letter concerning F&S Customer [redacted] sales / delivery.IN REGARDS [redacted] SHE ORDER FURNITURE IN 2013 AND A WEEK AFTER THE FURNITURE WAS ORDER SHE CALLED AND STATED SHE DIDNT GET THE APARTMENT AND CAN WE HOLIX FURNITURE UNTIL SHE GETS APARTMENT WE TOLD HER NO PROBLEM THEN HER MOTHER CALLED WHO HAD PAID FOR THE FURNITURE STATING SHE WANTED TO CANCEL ORDER BECAUSE HER DAUGHTER DID NOT KEEP HER WORD TO REPAY HER MOTHER BACK WE INFORMED HER MOTHER MRS KIMBERLY BURNS AN HER DAUGHTER ALL SALES ARE FINAL WORK IT OUT AND CALL US WHEN THEY ARE READY FOR DELIVERY · [redacted] CALLED A YEAR LATER SAYING SHE HAD A PLACE SO WE INFORMED HER IT WOULD TAKE 2 TO 4 WEEKS IF ITS INSTOCK AND IF ITS COULD TAKE UP TO 6 WEEKS WE AISO TOLD HER ITS NO WAY WE COULD HOLD FURNITURE A YEAR AND NOT CHARGE STORAGE SO WE HAD TO REORDER IT AND WE DID AND WE DELIVERED ALL, HER FURNITURE THAT WAS AVAILABLE EXCEPT COFFEE TABLES & END TABLES AND THE SOFA SET WOULD NOT FIX IN HER HOME SC) WE HAD TO TAKE IT BACK BECAUSE SHE HAD NO WHERE TO LEAVE IT IN HER HOME BECAUSE SHE LIVED IN AND APARTMENT BUILDING AND WE DO NOT TAKE ANYTHING A BACK WE EXTENDED OUR HAND TO HER WE TOLD HER TO COME BACK TO STORE AND PICK OUTA SMALLER SET AND SHE NEVER CAME IN AND THEN WE CALLET) HER MOMAN HER MOTHER STATED SHE IS LIVING BACK HOME WITH HER AND SHE WAS PREGNANTAT THE TIME AND HER BOYFRIENE WAS LOCKED UP FOR HITTING ON HER AND IT NO SPACE IN HER HOME SO I TOLD HER AND HER MOM CALL ME WHEN SHE HAS THE BABY AND YOU GUYS ARE READY FOR THE SOFA SET & COCKTAIL TABLE AND ENDS ALL THEY NEED TO DO IS CALL OR COME IN AND PICK A SET THEY THINK WILL FIT NO REFUND WILL BE GIVEN EXCHANGES ONLY AS WE AGREEDThank you for bringing this situation to my attention, Sincerely, Keith M

Consumer

Response:

I was told they had the furniture and it was to be delivered by the end of August. They also told my mother it was to be delivered the end of August no problems. Was never told to come in and pick out a new set. Never received a call after mid August about anything. There is room at the house to deliver and that was never said. My mother advised if we could exchange for baby furniture and no we could not. So we were lied to and the furniture was never even ordered.

Consumer

Response:

-------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Thu, Oct 9, 2014 at 11:50 AM

Subject: Fwd: complaint #[redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Oct 8, 2014 at 1:33 PM

Subject: complaint #[redacted]

To: [email protected]

Attached is my original receipt from store when furniture was purchased. There is no other paperwork. A contract was never written. Thank you.

Review: On the 14th of June 2014 a friend [redacted] Introduced Me to Keith Not sure of last name anyway Keith owed a furniture store call F & S Furniture LLC [redacted] PA [redacted]###-###-#### I lay away a New Couch I put a deposit of $150.00 cash that day still owing $425.00 twenty five was for taking away my old couch I talk Keith my money situation he said don't worry I can pay when ever so March 26 2014 my birthday I took him $200.00 Cash on Sept 12 2014 I paid the rest in full and was told by the girl who was working there Keith would call my next day and I never heard anything so I attempted to call several times and there was no answer so I went back to the store and they were close down empty a car passing buy saw me and told me not to buy anything the were a fraud and they relocated [redacted] pa [redacted]2. I went to [redacted] and as I was there Keith came in and I told him Keith your making me nervous where is my couch he told me it would take 4 week to get it delivered so four week go by no couch I go back to the store on king and [redacted] tells me it takes a week to process the paper work so another week no couch I go back again they tell me buy the end of the month yesterday my friend Amy called me 10/26/ 14 and said Keith told me he will pick your couch up tomorrow and he is going to jersey to pick your couch up on Tuesday the 28th Oct 2014 and I'm tiered of waiting THIS STORE IS STILL OWEND BY KEITH UNDER A NEW NAME [redacted] BUT THE GUY [redacted] RUNNING THE STORE TOLD ME HE OWES IT NOW NOT KEITH THEY HAVE GIVEN ME 4 OR 5 NUMBERS NO ONE ANSWERS THE ARE ALL KIND OF BAD REVIEWS IF YOU LOOKUP F & S Furniture LLC on [redacted] as well as [redacted]Desired Settlement: $ 575.00