November 22, [redacted] [redacted] Dear Mr [redacted] : We received your complaint filed with the Revdex.com (Revdex.com) regarding your [redacted] ! [redacted] cardWe are committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every day Your complaint indicates that you notified us of several fraudulent purchases on November 2, You informed us that you were able to file a dispute on November 15, after the transactions settled, and that you were advised that it would take to business days to receive your dispute paperworkYou informed us that you have not yet received this paperwork, and you have requested that we refund you the fraudulent purchases Upon receipt of your complaint, we reviewed our records and found that a dispute has in fact been opened on your account and that as of today the investigation is completedA credit will be issued and our disputes team will be mailing you a letter detailing the case As to time frames for resolution, please understand that it is our policy to allow days from the time of initial dispute to issue either a provisional credit, or as in this case, to complete the investigation and issue a permanent creditWe have this day policy in place as in some complicated cases a dispute may take up to days to resolve Mr [redacted] , we are truly sorry that your experience with the [redacted] ! [redacted] card was not satisfactory, but we are hopeful this information has been helpful Please contact the number on the back of your card if you have further questions or concerns Sincerely, [redacted] CC: Revdex.com - [redacted]
We are in receipt of your recent request for assistance in regards to your [redacted] ! accountWe appreciate the opportunity to review your concernsYour complaint indicates a concern regarding a dispute you filed with us on September for $We received the dispute documentation from you on October No provisional credit was provided due to the nature of the disputeOn October 25, we mailed a letter to you requesting additional informationSpecifically, we asked for a detailed explanations of how the actual vacation plan differed from what was promised, the date the services were to be provided Copies of any written documentation supporting your dispute Advertisement, information from website, emails sent to the merchant or received from them regarding this matter, the date you contacted the merchant to try to resolve the disputeOnce this information is received, we will be able to continue processing your disputeMr [redacted] we are truly sorry that your experience with the [redacted] ! was not satisfactory, but we are hopeful this information has been helpfulPlease contact the number on the back of the card if you have additional questions
We appreciate the opportunity to address your concerns Two checks were issued by [redacted] on 3/5/Check # [redacted] and check # [redacted] , both for $Check # [redacted] was presented for payment on 3/18/and paid Check # [redacted] was unfortunately returned by the [redacted] to [redacted] on 3/13/Both checks were sent to [redacted] *** The new check will be issued and mailed on Friday, 27th Please feel free to contact customer service should you need assistance with anything else in the future Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are in receipt of the request for information regarding a [redacted] Payroll cardWe appreciate the opportunity to review your concernsYour complaint indicates concerns about card ending ***On July you called Customer Service to report the card stolen and dispute a transaction in the amount of $You state that you were on hold for an extended amount of time, then disconnected After further research we have determined that the disputed transaction for $was processed and credited to your account on July Furthermore, a replacement card was processed on July 18, the new card ends in ***Card [redacted] was activated on July Ms [redacted] , we are truly sorry that your experience with the [redacted] Payroll Card was not satisfactory, but we are hopeful this information has been helpful Attached to this letter are the transaction and dispute resolution letter If you have further questions, please contact the number on the back of your card for assistance Sincerely, [redacted]
Thank you for the opportunity to address your concernsWe regret that the service you received did not met your expectationsThrough a error, your request that the funds in your card accounts be sent to you by check was not processedThis error has been corrected and a check was issued yesterday Please contact us if the check does not arrive within 7-days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI understand it takes a few days to process but I was going on information given to me by the company and the personnel that I spoke withAs of today there is still no credit, I will be awaiting itHopefully you keep your word and I am in fact credited for the amount so I can go ahead and close this and close the account with your company Regards, [redacted]
December 6, [redacted] ***Dear Ms [redacted] :We received your complaint filed with the Revdex.com (Revdex.com), regarding a [redacted] prepaid card We are committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every dayYour complaint indicates that you attempted to transfer money from your [redacted] card to your [redacted] bank account These funds were successfully deducted from your prepaid card but never appeared in your personal checking accountYou contacted cardholder services on several occasions and after waiting the recommended timeframe, and contacting your bank, the funds were still not posted to your checking account At the suggestion of your bank you requested a tracking number from cardholder services, but were advised we could not provide one You have requested further assistance to help locate the fundsUpon receipt of your complaint, we reviewed our records and found that cardholder services had been able to escalate your case to our [redacted] team [redacted] has confirmed that the funds were transferred to the provided routing and account number on September 29, We have confirmed that the routing number used is correct, but we recommend that you review your [redacted] card online and confirm that the checking account number is correct We also can provide you with the Trace number to provide your bank Please advise them that the tracking number for the transfer is [redacted] .As to the customer service assistance provided throughout your experience, we were able to confirm that our procedures were followed properly When you called back on October 16, after waiting the recommended seven to ten business days, we submitted a ticket to an [redacted] team Customer service escalated the research request on several occasionsOn November 6, the [redacted] team was able to provide the tracking number above We are truly sorry that your experience with the [redacted] was not satisfactory, but we are hopeful this information has been helpful Please feel free to call the number on the back of your card if you have further questions or concerns Sincerely, [redacted] Cc: Revdex.com - [redacted]
Complaint: [redacted] I am rejecting this response because: They must really think we are stupid! So ONCE again a check did not reach meWhy were the checks in two separate envelopes? And then the better question is, why did they wait so long to send the check out again!! We have never had a problem receiving mail and having things not reach us, but apparently now on three occasions my mail did not get here?So if indeed a check is mailed on March and I do not receive it in a week or so, what legal action can I take? This is unacceptable.Regards, [redacted]
February 9, [redacted] Dear Ms [redacted] : We received your request for information filed with the Revdex.com, regarding your prepaid card We are committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every day Your complaint indicates that you returned a purchase to [redacted] to be refunded to your prepaid card At that time your card was inactivated without your knowledge, and your paycheck was later deposited to the inactivated cardYou advised that you have been attempting to resolve this issue for the last two weeks without success After further research we found that the card was temporarily inactivated because the refund applied to the account does not have a matching purchase, as it appears the purchase was made using another cardBecause we are unable to validate that the refund is yours it is our process to temporarily inactivate the card until verifying documentation is received In order to reactivate the card we will need both the purchase receipt and the return receipt This does not need to be the original receipt; a reprint of both receipts from the merchant would be acceptableThis documentation can be faxed to [redacted] via fax machine, or any Fax app on your smartphonePlease understand that the refund cannot be applied, nor can the hold be lifted until we receive the requested receipts Due to some of the confusing information provided by our customer service representatives when you contacted us and the inconvenience caused by the timing of the temporary inactivation, we have mailed a check for the remaining balance on your card, so that you will have access to your paycheck This was mailed under separate cover to the address provided Please allow 7-days for this to arrive Ms [redacted] , we are truly sorry that your experience with your prepaid card was not satisfactory, but we are hopeful this information has been helpful Please feel free to call the number on the back of your card if you have further questions or concerns Sincerely, [redacted] CC: Revdex.com - [redacted]
We appreciate the opportunity to address your concernsThank you for sending in the written confirmation of your disputeProvisional credit in the amount of $was applied to your Card on 10/14/You will have full use of this credit while we further investigate the disputed transactionsYou will receive a letter in the mail confirming your provisional credit and describing the rest of the dispute process Please feel free to contact customer service should you need assistance with anything else in the future Sincerely, Cardholder Services
I am rejecting this response because:i am rejecting this response because I have not received any information in the mail regusding my case The only thing that I did receive was a letter requesting a written dispute that was sent on janary 1st after the case had already been closed I sent more than enough information to have my case resolved and have not received anything from the company showing proof of what they received from [redacted] *** I sent the transaction log that came straight from the atm company and it shows clearly an error code for that transaction The atm log also shows that $was requested and $was approved meaning nothing was dispensed from the machine on that day The date for today is january 26th and still I have not recieved the letter that was said to be sent on december 29th but I received something else in the mail that was sent on january 1st After speaking to the company again on just last week I was advised that the letter was sent on january Why was it sent on january 14th and the claim was closed and denied in december 29th I want my $back and I will not rest with either company until I have it Regards, [redacted]
Company's response below:October 14, [redacted] *** [redacted] ** [redacted] *** Dear Ms***: We received your request for information filed with the Revdex.com (Revdex.com), regarding your [redacted] CardWe are committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every dayYour complaint indicates that you made a purchase at a [redacted] Gas Station for a total of $ You advised that you decided to cancel the transaction and use cash instead You advised that when you contacted our customer service department several times we advised you that because the merchant did not specify the transaction amount, that you would have to wait a total of days for the funds to be releasedUpon receipt of your letter we reviewed our records and found that the original authorization occurred on August 26, It does appear that the funds were released on September 5, We apologize for the inconvenience you experienced during this time; we, in conjunction with requirements from ***, have put these authorization holds in place to help prevent overdrafts or fraudulent transactions When we authorize a transaction, we may place a temporary hold on the cardholder’s funds for the amount indicated by the merchantHowever, the day hold that you experienced is not standardBecause of this, a $courtesy credit has been added to your account as a sincere token of our apology, which is available immediatelyMs***, we are truly sorry that your experience with your [redacted] Card was not satisfactory, but we are hopeful this information has been helpful Please contact the number on the back of your card if you have further questions or concernsSincerely, [redacted] [redacted]
We appreciate the opportunity to address your concerns and apologize for any inconveniences that you have experiencedWe have completed our review and have determined that Bill Pay transactions, including this one, were processed on a delayed basisThe $late fee claimed was not charged through our network and we cannot refund it without confirmation it was chargedPlease forward any documentation regarding this fee so we may consider your request for reimbursementWe have attempted to reach out to you outside of this response, but our attempts have been unsuccessful Please feel free to contact the [redacted] number on the back of your card should you have any questions in the future
We appreciate the opportunity to address your concerns We apologize that the text alert message you received mentioned an expedited delivery option not currently available to youWe regret the confusion that this message caused and hope your new card arrived without further issue Please feel free to contact the customer service number on the back of your card should you require assistance in the future
Company's response below:October 14, [redacted] [redacted] [redacted] *** Dear Mr [redacted] : We received your complaint filed with the Revdex.com (Revdex.com) regarding your [redacted] issued [redacted] [redacted] is committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every dayYour complaint indicates a concern about the amount of time it took for you to receive your card, and more importantly the unavailability of funds during this time You also indicated some issues with the seeming disconnection between [redacted] and [redacted] ***Upon receipt of your letter, we reviewed our records and found that your card was inactivated on August 24, 2016, due to having been reported as lost and you requested that we update your addressAt that time you were advised that, due to bank policy, and in order to protect your account; the address update would be completed within five business days You could alternately fax in proof of the address update to have this completed more quickly We also advised that after the faxed information was received, or after the five business day timeframe, you could call back to have your replacement card sent outThe address change was completed on August 25, and a Change of Address Letter was mailed to you August 26, On August 29, you called into Cardholder Services to access your funds and were advised that you would not be able to access funds until you received the card replacement and to callback after the five day timeframe had passedOn September 2, 2016, when you contacted us, we verified the address and ordered the card replacement advising it will take 5-business days to receive a new cardOn September 6, you contacted Cardholder Services for the status of the card and wanted the card to be expeditedAt that time you were advised of the fee to expedite it, you agreed and an expedited card was orderedThe original replacement card was made inactiveYou called into Cardholder Services later that day to advise that you did not want your card expedited and would like to have the replacement card that was mailed to you on September 2, to be reactivated, which we honoredIt appears that you have had access to your funds since September 10, Furthermore, to address your concern regarding the unavailability of your funds during this extended periodWe apologize for the inconvenience; however, due to the nature of the [redacted] it is not possible to withdraw funds from even a [redacted] branch without the possession of the cardPlease understand that the bank made no error, and after reviewing our records it was found that proper policy was followedAs to your visit to the [redacted] branch, we apologize for the incorrect information you were provided by the [redacted] , as a card had been mailed on September 2, Please be assured that coaching will be providedMr [redacted] , we are truly sorry that your experience with the [redacted] issued [redacted] was not satisfactory, but we are hopeful this information has been helpful Please contact us at the number on the back of your card if you have further questions or concerns Sincerely, [redacted] [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received the but they took from meIt’s fine I would like to close out my caseI will never open an account with them againThank you for your help Regards, [redacted]
We appreciate the opportunity to address your concerns Provisional credit in the amount of $was applied timely to your Card on 12/16/and you had full use of this credit during the investigation of your disputeYou received a letter in the mail confirming this provisional credit and describing the rest of the dispute process In the course of our investigation we requested and received documentation from the ATM owner regarding your transactionThe documentation we received from [redacted] bank indicated there were no errors with your transactionAs a result, we concluded our investigation, denying your dispute and reversing the provisional credit as described in our letter of 12/29/
November 22, [redacted] [redacted] Dear Mr [redacted] : We received your complaint filed with the Revdex.com (Revdex.com) regarding your [redacted] ! [redacted] cardWe are committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every day Your complaint indicates that you notified us of several fraudulent purchases on November 2, You informed us that you were able to file a dispute on November 15, after the transactions settled, and that you were advised that it would take to business days to receive your dispute paperworkYou informed us that you have not yet received this paperwork, and you have requested that we refund you the fraudulent purchases Upon receipt of your complaint, we reviewed our records and found that a dispute has in fact been opened on your account and that as of today the investigation is completedA credit will be issued and our disputes team will be mailing you a letter detailing the case As to time frames for resolution, please understand that it is our policy to allow days from the time of initial dispute to issue either a provisional credit, or as in this case, to complete the investigation and issue a permanent creditWe have this day policy in place as in some complicated cases a dispute may take up to days to resolve Mr [redacted] , we are truly sorry that your experience with the [redacted] ! [redacted] card was not satisfactory, but we are hopeful this information has been helpful Please contact the number on the back of your card if you have further questions or concerns Sincerely, [redacted] CC: Revdex.com - [redacted]
We are in receipt of your recent request for assistance in regards to your [redacted] ! accountWe appreciate the opportunity to review your concernsYour complaint indicates a concern regarding a dispute you filed with us on September for $We received the dispute documentation from you on October No provisional credit was provided due to the nature of the disputeOn October 25, we mailed a letter to you requesting additional informationSpecifically, we asked for a detailed explanations of how the actual vacation plan differed from what was promised, the date the services were to be provided Copies of any written documentation supporting your dispute Advertisement, information from website, emails sent to the merchant or received from them regarding this matter, the date you contacted the merchant to try to resolve the disputeOnce this information is received, we will be able to continue processing your disputeMr [redacted] we are truly sorry that your experience with the [redacted] ! was not satisfactory, but we are hopeful this information has been helpfulPlease contact the number on the back of the card if you have additional questions
We appreciate the opportunity to address your concerns Two checks were issued by [redacted] on 3/5/Check # [redacted] and check # [redacted] , both for $Check # [redacted] was presented for payment on 3/18/and paid Check # [redacted] was unfortunately returned by the [redacted] to [redacted] on 3/13/Both checks were sent to [redacted] *** The new check will be issued and mailed on Friday, 27th Please feel free to contact customer service should you need assistance with anything else in the future Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We are in receipt of the request for information regarding a [redacted] Payroll cardWe appreciate the opportunity to review your concernsYour complaint indicates concerns about card ending ***On July you called Customer Service to report the card stolen and dispute a transaction in the amount of $You state that you were on hold for an extended amount of time, then disconnected After further research we have determined that the disputed transaction for $was processed and credited to your account on July Furthermore, a replacement card was processed on July 18, the new card ends in ***Card [redacted] was activated on July Ms [redacted] , we are truly sorry that your experience with the [redacted] Payroll Card was not satisfactory, but we are hopeful this information has been helpful Attached to this letter are the transaction and dispute resolution letter If you have further questions, please contact the number on the back of your card for assistance Sincerely, [redacted]
Thank you for the opportunity to address your concernsWe regret that the service you received did not met your expectationsThrough a error, your request that the funds in your card accounts be sent to you by check was not processedThis error has been corrected and a check was issued yesterday Please contact us if the check does not arrive within 7-days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI understand it takes a few days to process but I was going on information given to me by the company and the personnel that I spoke withAs of today there is still no credit, I will be awaiting itHopefully you keep your word and I am in fact credited for the amount so I can go ahead and close this and close the account with your company Regards, [redacted]
December 6, [redacted] ***Dear Ms [redacted] :We received your complaint filed with the Revdex.com (Revdex.com), regarding a [redacted] prepaid card We are committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every dayYour complaint indicates that you attempted to transfer money from your [redacted] card to your [redacted] bank account These funds were successfully deducted from your prepaid card but never appeared in your personal checking accountYou contacted cardholder services on several occasions and after waiting the recommended timeframe, and contacting your bank, the funds were still not posted to your checking account At the suggestion of your bank you requested a tracking number from cardholder services, but were advised we could not provide one You have requested further assistance to help locate the fundsUpon receipt of your complaint, we reviewed our records and found that cardholder services had been able to escalate your case to our [redacted] team [redacted] has confirmed that the funds were transferred to the provided routing and account number on September 29, We have confirmed that the routing number used is correct, but we recommend that you review your [redacted] card online and confirm that the checking account number is correct We also can provide you with the Trace number to provide your bank Please advise them that the tracking number for the transfer is [redacted] .As to the customer service assistance provided throughout your experience, we were able to confirm that our procedures were followed properly When you called back on October 16, after waiting the recommended seven to ten business days, we submitted a ticket to an [redacted] team Customer service escalated the research request on several occasionsOn November 6, the [redacted] team was able to provide the tracking number above We are truly sorry that your experience with the [redacted] was not satisfactory, but we are hopeful this information has been helpful Please feel free to call the number on the back of your card if you have further questions or concerns Sincerely, [redacted] Cc: Revdex.com - [redacted]
Complaint: [redacted] I am rejecting this response because: They must really think we are stupid! So ONCE again a check did not reach meWhy were the checks in two separate envelopes? And then the better question is, why did they wait so long to send the check out again!! We have never had a problem receiving mail and having things not reach us, but apparently now on three occasions my mail did not get here?So if indeed a check is mailed on March and I do not receive it in a week or so, what legal action can I take? This is unacceptable.Regards, [redacted]
February 9, [redacted] Dear Ms [redacted] : We received your request for information filed with the Revdex.com, regarding your prepaid card We are committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every day Your complaint indicates that you returned a purchase to [redacted] to be refunded to your prepaid card At that time your card was inactivated without your knowledge, and your paycheck was later deposited to the inactivated cardYou advised that you have been attempting to resolve this issue for the last two weeks without success After further research we found that the card was temporarily inactivated because the refund applied to the account does not have a matching purchase, as it appears the purchase was made using another cardBecause we are unable to validate that the refund is yours it is our process to temporarily inactivate the card until verifying documentation is received In order to reactivate the card we will need both the purchase receipt and the return receipt This does not need to be the original receipt; a reprint of both receipts from the merchant would be acceptableThis documentation can be faxed to [redacted] via fax machine, or any Fax app on your smartphonePlease understand that the refund cannot be applied, nor can the hold be lifted until we receive the requested receipts Due to some of the confusing information provided by our customer service representatives when you contacted us and the inconvenience caused by the timing of the temporary inactivation, we have mailed a check for the remaining balance on your card, so that you will have access to your paycheck This was mailed under separate cover to the address provided Please allow 7-days for this to arrive Ms [redacted] , we are truly sorry that your experience with your prepaid card was not satisfactory, but we are hopeful this information has been helpful Please feel free to call the number on the back of your card if you have further questions or concerns Sincerely, [redacted] CC: Revdex.com - [redacted]
We appreciate the opportunity to address your concernsThank you for sending in the written confirmation of your disputeProvisional credit in the amount of $was applied to your Card on 10/14/You will have full use of this credit while we further investigate the disputed transactionsYou will receive a letter in the mail confirming your provisional credit and describing the rest of the dispute process Please feel free to contact customer service should you need assistance with anything else in the future Sincerely, Cardholder Services
I am rejecting this response because:i am rejecting this response because I have not received any information in the mail regusding my case The only thing that I did receive was a letter requesting a written dispute that was sent on janary 1st after the case had already been closed I sent more than enough information to have my case resolved and have not received anything from the company showing proof of what they received from [redacted] *** I sent the transaction log that came straight from the atm company and it shows clearly an error code for that transaction The atm log also shows that $was requested and $was approved meaning nothing was dispensed from the machine on that day The date for today is january 26th and still I have not recieved the letter that was said to be sent on december 29th but I received something else in the mail that was sent on january 1st After speaking to the company again on just last week I was advised that the letter was sent on january Why was it sent on january 14th and the claim was closed and denied in december 29th I want my $back and I will not rest with either company until I have it Regards, [redacted]
Company's response below:October 14, [redacted] *** [redacted] ** [redacted] *** Dear Ms***: We received your request for information filed with the Revdex.com (Revdex.com), regarding your [redacted] CardWe are committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every dayYour complaint indicates that you made a purchase at a [redacted] Gas Station for a total of $ You advised that you decided to cancel the transaction and use cash instead You advised that when you contacted our customer service department several times we advised you that because the merchant did not specify the transaction amount, that you would have to wait a total of days for the funds to be releasedUpon receipt of your letter we reviewed our records and found that the original authorization occurred on August 26, It does appear that the funds were released on September 5, We apologize for the inconvenience you experienced during this time; we, in conjunction with requirements from ***, have put these authorization holds in place to help prevent overdrafts or fraudulent transactions When we authorize a transaction, we may place a temporary hold on the cardholder’s funds for the amount indicated by the merchantHowever, the day hold that you experienced is not standardBecause of this, a $courtesy credit has been added to your account as a sincere token of our apology, which is available immediatelyMs***, we are truly sorry that your experience with your [redacted] Card was not satisfactory, but we are hopeful this information has been helpful Please contact the number on the back of your card if you have further questions or concernsSincerely, [redacted] [redacted]
We appreciate the opportunity to address your concerns and apologize for any inconveniences that you have experiencedWe have completed our review and have determined that Bill Pay transactions, including this one, were processed on a delayed basisThe $late fee claimed was not charged through our network and we cannot refund it without confirmation it was chargedPlease forward any documentation regarding this fee so we may consider your request for reimbursementWe have attempted to reach out to you outside of this response, but our attempts have been unsuccessful Please feel free to contact the [redacted] number on the back of your card should you have any questions in the future
We appreciate the opportunity to address your concerns We apologize that the text alert message you received mentioned an expedited delivery option not currently available to youWe regret the confusion that this message caused and hope your new card arrived without further issue Please feel free to contact the customer service number on the back of your card should you require assistance in the future
Company's response below:October 14, [redacted] [redacted] [redacted] *** Dear Mr [redacted] : We received your complaint filed with the Revdex.com (Revdex.com) regarding your [redacted] issued [redacted] [redacted] is committed to the products we offer and to the services we provide; but more importantly, we are committed to the customers we serve each and every dayYour complaint indicates a concern about the amount of time it took for you to receive your card, and more importantly the unavailability of funds during this time You also indicated some issues with the seeming disconnection between [redacted] and [redacted] ***Upon receipt of your letter, we reviewed our records and found that your card was inactivated on August 24, 2016, due to having been reported as lost and you requested that we update your addressAt that time you were advised that, due to bank policy, and in order to protect your account; the address update would be completed within five business days You could alternately fax in proof of the address update to have this completed more quickly We also advised that after the faxed information was received, or after the five business day timeframe, you could call back to have your replacement card sent outThe address change was completed on August 25, and a Change of Address Letter was mailed to you August 26, On August 29, you called into Cardholder Services to access your funds and were advised that you would not be able to access funds until you received the card replacement and to callback after the five day timeframe had passedOn September 2, 2016, when you contacted us, we verified the address and ordered the card replacement advising it will take 5-business days to receive a new cardOn September 6, you contacted Cardholder Services for the status of the card and wanted the card to be expeditedAt that time you were advised of the fee to expedite it, you agreed and an expedited card was orderedThe original replacement card was made inactiveYou called into Cardholder Services later that day to advise that you did not want your card expedited and would like to have the replacement card that was mailed to you on September 2, to be reactivated, which we honoredIt appears that you have had access to your funds since September 10, Furthermore, to address your concern regarding the unavailability of your funds during this extended periodWe apologize for the inconvenience; however, due to the nature of the [redacted] it is not possible to withdraw funds from even a [redacted] branch without the possession of the cardPlease understand that the bank made no error, and after reviewing our records it was found that proper policy was followedAs to your visit to the [redacted] branch, we apologize for the incorrect information you were provided by the [redacted] , as a card had been mailed on September 2, Please be assured that coaching will be providedMr [redacted] , we are truly sorry that your experience with the [redacted] issued [redacted] was not satisfactory, but we are hopeful this information has been helpful Please contact us at the number on the back of your card if you have further questions or concerns Sincerely, [redacted] [redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have received the but they took from meIt’s fine I would like to close out my caseI will never open an account with them againThank you for your help Regards, [redacted]
We appreciate the opportunity to address your concerns Provisional credit in the amount of $was applied timely to your Card on 12/16/and you had full use of this credit during the investigation of your disputeYou received a letter in the mail confirming this provisional credit and describing the rest of the dispute process In the course of our investigation we requested and received documentation from the ATM owner regarding your transactionThe documentation we received from [redacted] bank indicated there were no errors with your transactionAs a result, we concluded our investigation, denying your dispute and reversing the provisional credit as described in our letter of 12/29/