Ft Collins Lakeside CG, LLC

from: [redacted] to: [email protected] date: Fri, Aug 22, at 5:PM subject: ID [redacted] The tenant was sent the attached letter via certified mail Thank you [redacted] Fort Collins Lakeside CG, LLC Lakeside Resort Ln Fort Collins, CO www.fclakesidecg.com P: 970-484-

August 13, Site Guarantee Refund Statement Fort Collins Lakeside CG, LLC This statement is furnished to you pursuant to Section 38-12-of the C.R.S [redacted] [redacted] Credits: Site Guarantee: $ Deductions: Guest violated terms of lease agreement by monopolizing the equipment (bicycle) meant for use by all guests on the property, despite being warned not to do so($50) On a separate occasion, Mr [redacted] violated terms of lease agreement by lying about the age of his visitor, then allowed that visitor to ride Fort Collins Lakeside CG, LLC’s bicycles without a helmet despite warnings from staff and management($50) When entering into his lease agreement, Mr [redacted] engaged in inappropriate shouting and screaming, including the use of profanityMr [redacted] was warned at this time that such behavior is in violation of his lease agreement and would affect the return of his site guaranteeAnother guest later complained about Mr***’ disruptive behavior and requested that we not allow such behavior on the property($0) Despite warnings, Mr [redacted] again engaged in inappropriate shouting and screaming, including the excessive use of profanity, when he was asked to return a bicycle belonging to Fort Collins Lakeside CG, LLCMr [redacted] is in clear default of the terms of the lease agreement($750) Total Refund: $

Complaint: ***
I am rejecting this response because:
Regards,
John ***

from: *** * *** *** 11px" />
to: i***cc: [email protected], ***date: Sat, Aug 2, at 11:AMsubject: Return of my DepositI have called almost every day since leaving Lakeside KOA asking *** to return my phone calls My wife talked to *** on July 24th about getting a credit for our deposit amount to our VISA card He said he’d check into it, and call us if there was any problem We received no call from him saying there was a problem My wife left a message on his recorder on July 26th asking for a credit to our VISA by 9AM, July 28th Then on the afternoon of July 28th, after my wife called Lakeside again, we found out they had decided to withhold the return of our deposit for breach of contract, yet we had no idea, what rule we broke Every time I called, staff members would hang up on me, or just tell me *** was out of the office After finally speaking to a man named ***, yesterday August 1st, he told us it was because we didn’t give a notice prior to our departure If that’s the reason, it’s false My wife told the woman at the desk when we got thereand told *** again when she paid lot rent again in the middle of June, that we’d be leaving on the 22nd of July In fact, my wife also made it known that we would only be staying for two months when we made the initial reservation in March, and she has made our departure date known almost weekly since we got there on May 22nd She notes everything she does in her journal so she’s sure on dates We’ve been on the road for almost years now traveling around the country, and this is the first time we’ve had any difficulty with anyone in parks where we’ve stayed. With that in mind, we would like a credit to our VISA account by Tuesday, August , 12PM We also owe for two months of electricity use (based on metered supply), so that amount should be deducted from the $deposit amount. Regards, and your comments would be appreciated; *** ** *** ***

August 13, 2014
Site Guarantee Refund Statement
Fort Collins Lakeside CG, LLC
This statement is furnished to you pursuant to Section 38-12-103 of the C.R.S.
[redacted] [redacted]
Credits:
Site Guarantee: $850
Deductions: Guest violated terms of lease agreement by monopolizing the equipment (bicycle) meant for use by all guests on the property, despite being warned not to do so. ($50) On a separate occasion, Mr. [redacted] violated 
terms of lease agreement by lying about the 
age of his visitor, then allowed that visitor to 
ride Fort Collins Lakeside CG, LLC’s bicycles 
without a helmet despite warnings from staff 
and management. ($50) When entering into his lease agreement, Mr. [redacted] engaged in inappropriate shouting and screaming, including the use of profanity. Mr. [redacted] was warned at this time that such  behavior is in violation of his lease agreement and would affect the return of his site guarantee. Another guest later complained about Mr. [redacted]’ disruptive behavior and requested that we not 
allow such behavior on the property. ($0)
Despite warnings, Mr. [redacted] again engaged in
inappropriate shouting and screaming, including
the excessive use of profanity, when he was asked
to return a bicycle belonging to Fort Collins
Lakeside CG, LLC. Mr. [redacted] is in clear default
of the terms of the lease agreement. ($750)
Total Refund: $0

from: [redacted]
to: [email protected]
date: Fri, Aug 22, 2014 at 5:00 PM
subject: ID [redacted]
The tenant was sent the attached letter via certified mail.
 
Thank you.
 
[redacted]
Fort Collins Lakeside CG, LLC
1910 Lakeside Resort Ln
Fort Collins, CO 80524
www.fclakesidecg.com
P: 970-484-9880

Complaint: [redacted]
I am rejecting this response because:
When entering into his lease agreement,
Mr. [redacted] engaged in inappropriate shouting
and screaming, including the use of profanity.
Mr. [redacted] was warned at this time that such 
behavior is in violation of his lease agreement
and would affect the return of his site guarantee.
Another guest later complained about Mr. [redacted]’
disruptive behavior and requested that we not 
allow such behavior on the property. ($0)
That is simply not being forthright about the
situation at registration time.  Prior to
our stay nobody told us we'd be forced to sign a multi-page lease agreement,
and after getting there we found their rules and guest fees seemed arbitrary
for senior customers.  It wasn't that way
when we stayed there two years prior, so we asked what had changed.  Upon our arrival on May 22nd new rules had
just gone into effect on May 1st, and given the ultimatums presented to us, we
felt as if we were being forced to sign the agreement.  If we chose to go elsewhere, we'd lose our
$850 deposit, and we'd be forced to pay for the two months we had originally
reserved.  All in all we'd be out almost
$2600 and quite frankly we had no other place else to go, so we ended up
staying.  Actually, we felt the agreement
should have been signed and agreed to at the time they deposited our money,
which was on 24 March 2014.  Also, when I
questioned them about the $10 fee each guest would have to pay, even though some
would not be using any services, that's when the guy who told me he owned the
park, spoke up and told me to either accept the rules, shut my mouth, or
leave.  Not a very good welcome, to say the
least.  I will confirm that no profanity
was used, and nobody warned me that my site guarantee was ever in jeopardy; I
was simply asking questions they could not or would not answer, and they didn't
like it.  In addition, I also asked how I
could be sure I'd get my deposit back when I left, and they told me not to
worry about it, everybody always got it back. 
How wrong I was to believe them.  My
wife and I felt very uncomfortable the whole time we were checking in; it was
like here are the rules, accept them, or get out.  Also, nobody ever told me another guest had
complained about me at check-in time, or any other time, or I would have
apologized immediately.  But, if saying
that helps their cause, so be it, I have no recourse to prove them otherwise.  There's nothing in the lease agreement
preventing me from asking questions about the terms of the agreement I was
signing, and their attempt to paint me out to be the bad guy is simply
ludicrous.  I'm thinking their rudeness
and contentious attitudes, when dealing with customers, is also a problem, and
other guests I spoke to felt the same way. 
They make you feel like you're doing something wrong for questioning
anything.
Guest violated terms of lease agreement
by monopolizing the equipment (bicycle)
meant for use by all guests on the property,
despite being warned not to do so. ($50)
Despite warnings, Mr. [redacted] again engaged
in
inappropriate shouting and screaming, including
the excessive use of profanity, when he was asked
to return a bicycle belonging to Fort Collins
Lakeside CG, LLC. Mr. [redacted] is in clear default
of the terms of the lease agreement. ($750)
My 4 year old grandson was riding a peddle cart, not
a bicycle.  He was out riding and having
fun, but stopped at our site because he had to go potty.  While he was inside our motor home for no
longer than a few minutes, a woman knocked at the door saying the cart could
not be parked outside.  (Now, with this
complaint, I finally find out my grandson was not allowed to park the cart for
any reason or he'd be monopolizing equipment, or so it seems.)  Anyway, my son said he'd be out shortly, but
she began yelling saying the cart had to be returned immediately, which my son
did without complaint.  During that
process she informed my son that his 4 year old was also banned from doing
anything more at the park for that day, never once explaining why.  The lease agreement I've reviewed and signed does
not stipulate anything about monopolizing equipment.  If the separate agreement for the rental of
the peddle cart stated something along those lines, my wife does not recall, but
no verbal warnings were ever given and no problem existed at the time. My son
will gladly provide a written affidavit of the events that day, if required. 
After I was told about the incident with the woman
at the door, I saw the owner, or at least he said he was the owner, mowing
grass several sites down from us.  I went
over to him and asked if he could find out why my grandson was being banned
from all activities.  I thought since he
was the owner maybe he could explain things, but I was wrong.  Immediately, he asked why I was even talking
to him or why I would approach him and complain about anything.  His attitude was awful with me, and
immediately the conversation got escalated into a shouting match, but it was
his anger that got out of control, not mine. 
Finally, and after never explaining the rules, he told me to "get
f---ed" and I told him to "get f---ed", which led him to tell me
to "get in my motor home and get the f--- out of his park", at which
time I walked back to my site.  After
that, nothing more was ever said and I thought it was over between him and
I.  Had the owner been reasonable and
willing to discuss things in a non threatening manner, everything would have
been fine.  And, never did I think I was
in violation of any agreement because we had this argument either, it was a
give and take argument that never resolved anything.  That was about 12 days prior to our departure
on July 10th.  Nobody else was around at
the time of our argument, it lasted about 2 minutes, and I thought everything was
back to normal because he never came back and told us to leave.  What I had originally intended to do by
talking to him was not inappropriate, and nothing warrants them keeping our
deposit.  Holding my deposit is being
excessive, not the conversation he and I had about my 4 year old grandson who didn't
even understand what was going on.  I was
never once warned about inappropriate shouting and screaming or for the use of "excessive"
profanity, or of being clearly in default of my lease agreement.  We had a stupid but very short disagreement,
period.    
On a separate occasion, Mr. [redacted]
violated 
terms of lease agreement by lying about the 
age of his visitor, then allowed that visitor to 
ride Fort Collins Lakeside CG, LLC’s bicycles 
without a helmet despite warnings from staff 
and management. ($50)
First of all, I
don't lie, and I've never been accused of lying before now.  If my 9 year old grandson was riding without
a helmet, nobody ever told me, and nobody ever told me he was warned about it
either.  (My grandson tells me nobody
ever said anything to him.)  The only
warning that comes to mind happened when my 4 year old grandson took off from
the rental station, in his peddle cart, not a bicycle, without a helmet.  When told he needed one, my wife stopped him
immediately and told him to put his helmet on, which he did.  Also, my wife and I never lied about the age
of our grandchildren, we have no reason to. 
One was 4 years old and one was 9 years old, and they were told that
when my son paid the guest fees.  Please
believe me when I say, had I found out any of my grandchildren were not
listening to instructions, I would have stepped in immediately and taken away their
privileges myself, but nobody ever said a word to either my wife or to me about
anything related to this complaint.  I
can swear that nothing ever happened with regard to any violation of our lease
agreement and we never lied about anything. 
If
you need certification concerning the age of our grandchildren, we can provide
that info.  My son can also provide a
written affidavit concerning the events of that day, should that be needed.
 To me, every complaint I'm reading here is an effort to make us
look like dishonest and horrible people who lie, cheat, and swear, and that's
simply not the case.  Nothing rises to the
point of forcing them to keep our deposit, and the excessive value they hang on
things is totally ridiculous.  Both my
wife and I have great reputations and there are many people who can attest to
our character and our integrity.  In
hindsight I made an error in judgment when I returned his expletive remark, and
for that I would simply apologize and say I was wrong, but so was he.  The first expletive came from his mouth, not
mine.  If he really felt that violated by
our little disagreement, then why didn't he come back and tell me so.  Instead, he decides to make up a story so he
can keep my deposit, and we're left with nothing but "he said, she
said" commentary now.  I have no
reason to apologize for anything else they claim in this summary either.  It's simply fabricated or blown way out of
proportion.  I can provide a list of
every park we've been to while being on the road for almost 3 years.  I'm confident they would gladly tell you what
kind of guests we've always been, and vouch for our character and overall demeanor.  And, lastly what really bothers me, after
they finally answered my phone calls, was that they told me the problem was
because we did not give them a 30 day notice prior to departure.  Why do they now bring out these violations,
without ever telling us that in person or over the telephone?  It all seems just a little shady to us.  If they had a problem, they should have
addressed it personally and professionally, prior to our departure, but they
didn't, and you don't act this way just because you think you got your feelings
hurt.  I know I'm being held over a
barrel here, and at this point it seems there is nothing I can do about it
either.  In my estimation, it's very sad
commentary about any business/customer conflict.  At least be truthful and let the cards fall
where they may.
Regards,
[redacted]