Sign in

FT Publications, Inc.

Sharing is caring! Have something to share about FT Publications, Inc.? Use RevDex to write a review
Reviews FT Publications, Inc.

FT Publications, Inc. Reviews (6)

The business has responded Please see below: The Financial Times sincerely apologizes for the experience *** had with her subscription to FT.com; specifically the cancellation and processing of the subsequent refundThe process which *** had to go through has taken a
disproportionate amount of time and we are extremely sorry for thisA full refund of $has now been paid directly into ***’s nominated bank account; this was completed in separate payments of $and $respectivelyThe latter payment will reach the account in the next days (no later than May *)As the *** *** *** *** *** I have fully investigated the issues that *** encounteredThe issue was the result of an unfortunate number of errors linked to our system and the procedure that was followed in processing the refundI hope that *** is now satisfied with the resolution and refund received, which was the desired settlementAt the Financial Times we endeavor to ensure all our customers are satisfied and it is integral that we consistently provide excellent customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I subscribed to the Financial Times weekend edition in the U.S. in the first week of December. Since I subscribed, I've received only 3 newspapers delivered. I've complained 4 times to the **, on [redacted] phone, and by email. I was initially promised an investigation into the issue, but it has been a month and the paper goes undelivered. The customer service is non-responsive, and I've been told that they have no record of my first complaint that I made over the phone. That has led me to rely primarily on [redacted] and e-mail for communicating, so there is at least a paper trail. The subscription is expensive at $130 and I have not received what I paid for.Desired Settlement: I'd like a refund of my subscription fees. FT has repeatedly extended my subscription, saying it's non-refundable and they'll fix the delivery issue, with no follow through. The extension is of no use to me since I'll not be staying in the country beyond a certain date. FT also suggests I should read the newspaper on their website, but I subscribed to the print edition because I'd like the print copy. Since the service I paid for has not been delivered, I consider the contract void

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been a subscriber to the FT newspaper for decades. I have often had problems of non-delivery of my newspaper but customer service in the past has tried to be helpful to me. More recently, customer service has been rude and not helpful. I only received my newspaper maybe 4 days out of the previous maybe 15-20 or so and in particular I did not receive the much awaited Weekend Issue THREE WEEKENDS IN A ROW. When I called customer service on saturday morning (Aug 3) to inquire, the first person just hung up on me and the second person was as not helpful at all. I asked for the Weekend edition to be delivered to me one way or another AND for a supervisor to call me back. Neither happened. I was simply ignored. live in a country location where I do not get mail, and yet the FT does business here, so if they do business here then they acknowledge my location and should be willing to UPS me my missed papers. Also, they will only give one day credit for a missed paper and this is unacceptable as the amount of money I have to pay to go to the store to buy the paper (never mind the time, aggravation and gas) is more money than the subscription rate and therefore their claim that they make me whole by crediting me one day for one missed paper is wrong. We have a contract: I pay and they deliver paper. I have kept my end of contract and they have not. I also subscribe to WSJ which comes (including during this recent period of missed FT papers) EVERY DAY with out fail or poor excuses.Desired Settlement: First and foremost, I want to get my papers. I want billing adjustment for missed papers that makes me whole for the total loss to me of time, aggravation, gasoline and the more expensive rate of papers purchased in-store. I want agreement that missed papers will be sent to me by UPS or fedex AT FT EXPENSE. And I want my Weekend edition of August 3. FT management should recruit someone from WSJ who actually knows how to run a newspaper delivery business.

Review: I purchased a one year weekend subscription from the Financial Times in November 2014. I purchased a physical news-paper to be delivered weekly for one year. Paid in advance.As of July 2015 the paper delivery has been terminated by FT. Received a letter from a Kathryn Roberts,Director of Customer Services Financial Times, informing me of the discontinuation of delivery of the FT paper due to cost of delivery.They are "honouring" me with a on-line subscription That I do not want, will never use and did not purchase and would not purchase.I contacted customer services twice by phone and twice by E-mail with no resultsDesired Settlement: I bought a one year (physical) paper subscription and would prefer a continuation of my subscription until November.Failing that a refund covering the remainder of my subscription.

Review: My conclusions first and more details found below.

1. FT.com's collection and refund practice is unethical

: they provide no option to remove credit card information from their website and intentionally delay refund. How is it possible that they charge subscription fee to my expired credit card and cannot refund the money back to the same card?

2. I want full refund on the UNAUTHORIZED transaction.

: I never agreed on the renewal and they should not take advantage of the fact that people are generally slow to notice whether their newspaper subscription is renewed or not, especially when one know that the credit card is expired!!

Financial Times charged a subscription fee of USD 243.88 to my credit card on November **, 2014. As my credit card was expired, I assumed that the subscription won't be renewed. However, I found out that FT regardless charged my renewed credit card and asked for a refund as of January *, 2015.

FT offered me a pro-rated refund on the day and in the FT.com account, it appears as if the refund was made. Nonetheless, the refund was never credited back to my account (and their explanation is that the credit card has expired and they no longer can refund the money back to my credit card; how did they access it in the first place then? Non-sense), and to date, I have not received the money yet.

I complained and they further mentioned that the money will be deposited to my bank account, of which detail I provided. However, when I checked the status again on April *, they said they JUST remitted the refund (still pro-rated despite my request for full refund) and I'm still not seeing the money refunded.Desired Settlement: Full and immediate refund of 243.88

Business

Response:

The business has responded. Please see below: The Financial Times sincerely apologizes for the experience [redacted] had with her subscription to FT.com; specifically the cancellation and processing of the subsequent refund. The process which [redacted] had to go through has taken a disproportionate amount of time and we are extremely sorry for this. A full refund of $243.88 has now been paid directly into [redacted]’s nominated bank account; this was completed in 2 separate payments of $213.14 and $30.74 respectively. The latter payment will reach the account in the next 2 days (no later than May *). As the [redacted] I have fully investigated the issues that [redacted] encountered. The issue was the result of an unfortunate number of errors linked to our system and the procedure that was followed in processing the refund. I hope that [redacted] is now satisfied with the resolution and refund received, which was the desired settlement. At the Financial Times we endeavor to ensure all our customers are satisfied and it is integral that we consistently provide excellent customer service.

Check fields!

Write a review of FT Publications, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

FT Publications, Inc. Rating

Overall satisfaction rating

Description: PUBLISHERS-PERIODICAL

Address: 1330 6th Avenue, New York, New York, United States, 10019

Web:

This website was reported to be associated with FT Publications, Inc..



Add contact information for FT Publications, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated