FTS Financial

In response to Mr [redacted] 's complaint, Mr [redacted] is grossly inaccurate of the facts & has misrepresented those facts in filing his complaint with the Revdex.com On 3/4/2013, Mr [redacted] enrolled in a month subscription to the live trading room hosted by professional futures trader Mr [redacted] Mr [redacted] paid a one time subscription enrollment fee of $4997, not the $he stated in his complaint For that non-refundable subscription fee (the no refund provision is clearly stated in the subscription agreement Mr [redacted] filled out & executed), Mr [redacted] received a six month subscription to the live trading room & access to an on-line video library consisting of over 40, (approxone-hour each) instructional self study training sessionsIn addition, Mr [redacted] was mailed a DVD containing the first instructional training coursesOn 3/4/Mr [redacted] received his Tech Scall for the Ninsoftware trading platform from our IT DirectorOn 3/5/Mr [redacted] also received a new client orientation phone call from the Client Liason in the Trading Room who assigned his user name & password to lto the live trading room daily and to also access the on-line video library training courseOn 3/17/Mr [redacted] received his Welcome Aboard email from Mr [redacted] welcoming him to the trading room as a new subscriber Mr [redacted] apparently did not continue with an active participation in the live trading room nor did he utilize the training materials he was provided or had access to We received a call from Mr [redacted] in February of requesting a full refund of the $subscription fee he paid in March of 2013, (almost a year later) I informed Mr [redacted] his month subscription had expired & he was not entitled to a refund I also offered to help him re-activate his subscription, have the Client Liasion in the trading room call Mr [redacted] to provide another new client orientation & provide all the support & services he originally subscribed to & treat him as a new client so that he could use what he originally subscribed to & paid for Mr [redacted] declined that offer for assistance & demanded a refund or he would contact various parties, including the Revdex.com, and would file complaints & initiate internet blogs smearing our good name & reputation stating that this was a scam This response to Mr [redacted] 's complaint is a factual & accurate representation of the events leading to his Revdex.com complaint with our company Sincerely, [redacted] GenMgr / Compliance Officer FTS Financial