Fuel & Save

TO WHOM IT MAY CONCERN:On November 14, 2014, we received your letter dated November 12, 2014, regarding a complaintsubmitted on November 11, 2014, which was assigned an ID of [redacted] .The name of the customer filing the complaint against Fuel and Save is one very familiar to us[redacted] **and [redacted] [redacted] opened an account with us on 12/09/for the purpose of deliveringhome heating oilWe made three deliveries to them, the first on 12/09/03, the second on 01/06/03, andthe third on 01/29/03, which were all made with the terms of COD (cash on delivery)The next deliveryordered by them was for 02/21/and permitted to be on the terms of “paid within days” same ascashAs evidenced by the statement of account attached, the delivery made on 02/21/(the firstdelivery to them which was permitted to be charged) was not paid for within the days permittedIntact, despite being mailed numerous monthly statements asking politely, then firmer, and finally giventhree months of warning of collection procedures pending, they neglected all notices sentThestatements mailed were definitely received by them and not returned to us because of the notice printedon all our statement envelopes “Address Service Requested” which requires the postal service to forwardthe mail on to the person/s at their new address, and then notify the sender of the address correction.No notifications were ever received by our company because, as you will notice, the address we deliveredthe fuel to on 02/21/is the same address at which they still resideOur collection attempts eventuallyresulted in filing a Civil Complaint against the ***s at District Court 46-3-on 07/09/which added anadditional $to the balance already due usA hearing was scheduled for the ***s to appear atDistrict Court to defend against the Civil Complaint filed against themAgain, the notices from DistrictCourt giving them the opportunity to defend was not responded to, and the court awarded Fuel and Save“Judgment by Default”On 08/27/09, Fuel and Save filed a Request for Order of Execution (Sheriff Sale)with District Court 46-3-against the ***s adding $to their balance dueThe state constable thencontacted the ***sThey eventually paid the constable cash of $on 03/04/and $which heturned over to us and recorded on their account on 11/01/We were not contacted by the ***s againuntil 11/06/when Mrs [redacted] called our office to order a deliveryShe told [redacted] Lucas (co-owner of thecompany) that they never ordered from Fuel and Save before, but when [redacted] typed in the name on thedatabase, their old account appearedShe was informed they did have an account here and that it wasmarked as CODMrs [redacted] didn’t respond to the fact that they had bought from the company previously,but did continue with the orderShe was informed of the amount she inquired about, $for 125gallon @ $per gallon, which needed to be paid upon deliveryShe was told the delivery would bemade on Monday, 11/10/On Monday at 11:AM, the driver, [redacted] (our son, on employee ofFuel and Save since 10/29/when he returned from serving in the (in/ted States Army during OperationFreedom-Liberation of Kuwait campaign and being honorably discharged from the military) arrived at the***s to make the deliveryHe went to the door of the house (before pumping the fuel Into the tank) tocollect for the delivery as is the policy for COD accounts, where Mrs [redacted] handed [redacted] the cash for thedelivery with neither of them counting it at the time of the exchange from one to the other (whichallowed the opportunity for money to “come up missing”from the time Mrs [redacted] counted It last)When [redacted] returned to the fuel truck, he counted the cash which he said was a total of $He “assumed”the $was all the money she had, and recalculated the number of gallons to pump(This is not anunusual occurrence and happens occasionallyA COO customer will order a certain amount of fuel andthey are mode aware of the amount needed to pay for the deliveryWhen the driver stops to make thedelivery, the customer has not been able to “come up with” the total amount offunds neededRatherthan leave the customer’s residence without giving them anyfuel, when in some cases the customer iscompletely without heat, the driver will recalculate the gallons of fuel the customer can receive for theamount of money they have; and he can pump that amount offuel into the tank.} [redacted] made thecorrection on the delivery ticket # [redacted] to gallon $per gallon, pumped the fuel into Mrs.***’s fuel tank, went to the house, put the delivery ticket in her door and left the residenceBefore ***returned to the office later that day, Mrs [redacted] called the office and spoke to [redacted] (anemployee since 07/7/and life-long friend of me personallyShe is impeccable in her bookkeeping andhonest beyond compare with integrity most employers only dream of havinq in on employee)Mrs***told [redacted] she had given the driver $(which is not the amount she was quoted as needing whenshe ordered), that he changed the number of gallons on the delivery ticket and marked the ticket as paid$306.25, and she wanted to know why [redacted] explained that she had nothing here in the office yetpertaining to the delivery and wouldn’t have any record until [redacted] returned from delivering the orders hehad for the dayMrs- [redacted] continued to “rage on” about the situation with [redacted] continuing theexplanation of not having any record of the delivery yetWhen [redacted] returned to the office, [redacted] askedhim about the delivery made to ***s [redacted] said he wondered why the order was for gallon but Mrs[redacted] had only given him $but just figured that was all the money she had for fuelHe did say thathe “unwisely” did not count the money in the presence of Mrs [redacted] but did so when he got in the fueltruck to get the delivery ticket ready for pumpingAfter pumping the fuel into Mrs***’s tank, hereturned to the house to put the customer copy of the delivery ticket in the door and left for his nextdeliveryAfter ***’s explanation of the incident [redacted] counted the cash [redacted] had accompanying thedelivery ticket, which totaled $306.25, [redacted] called the telephone number Mrs [redacted] had providedearlier (###-###-####) and did not get an answer so left? message on the answering machine saying theamount of cash returned with the delivery ticket was $306.25, not $We did not hear from Mrs[redacted] again, although wondered if she had realized or found she had not given [redacted] the amount shethought she didFour days later on 11/14/14, we received the letter from the Revdex.comwhere Mrs [redacted] filed a complaint against us, without her returning our call and message left on heranswering machine the day of delivery.This rather lengthy explanation is to give you the background on our relationship with the ***s.You can sea where it was not an amicable oneWe were surprised when Mrs [redacted] called on 11/06/toplace an order, and then proclaimed she had never bought from us beforeSomehow, I don’t quitebelieve that a person would forget the name of a company forced to take them for collection whichended up with filing for a Sheriff Sale and costing them an additional $on top of the amount owedfor the fuel and finance chargesI truly believe with the information I’ve provided for you regarding ourson, ***, and our bookkeeper, [redacted] , you’ll agree there was no mishandling or “pocketing” of anymoney from a customer’s order or deliveryWe have a very reliable computer system developed for thepetroleum business which keeps our accounts current and with excellent notes on problem customersI,personally, was a little skeptical about delivering to a customer we had previous trouble with, but ***said we shouldn’t have any problem with a customer who agrees to pay cashWell, therewent that theoryl I truly believe Mrs [redacted] thinks this is a way for her to “return the favor” of our filingagainst herWe have NEVER had ANY problem with cash coming up “missing” and don’t believe for aninstant that our year old son, a very responsible father of two, married to a special needs schoolteacher with her Master’s Degree, and them both being very financially independent, “pocketed” anymoney which meant stealing it from his father and mother.We are a small company owned by my husband and me and in business for yearsWediscussed this incident at length and decided it would be much simpler to just mail $to the ***s toclose the matterDoing this is BY NO MEANS ADMITTING GUILT to their accusation, which is completelyand utterly ridiculousThere is absolutely no way Mrs [redacted] can prove she gave [redacted] the $she claims ismissing and absolutely no way we can prove she didn’t give him the $that is missingIt’s purely a caseof “she sasaid” so where would it end.Would you please inform us as to how this matter of mailing a $check to the ***s to clear thismatter should be handled? We have no experience with a matter such as this and want to do itaccordinglyWe would appreciate you assisting us in closing this complaint.I would like to apologize for not returning this explanation earlier, but I suffered a stroke onSunday, 11/16/and was hospitalized until 11/19/As I explained earlier, we are a small companyand with my being the only office person handling these matters, had to wait until given clearance frommy doctor to return to work.Thank you for your time reading my report, for your patience in receiving the report and yourassistance in resolving the issueI await your answer regarding the check I will send to the ***s.Very truly yours,

TO WHOM IT MAY CONCERN:On November 14, 2014, we received your letter dated November 12, 2014, regarding a complaintsubmitted on November 11, 2014, which was assigned an ID of [redacted].The name of the customer filing the complaint against Fuel and Save is one very familiar to...

us.[redacted]. and [redacted] opened an account with us on 12/09/02 for the purpose of deliveringhome heating oil. We made three deliveries to them, the first on 12/09/03, the second on 01/06/03, andthe third on 01/29/03, which were all made with the terms of COD (cash on delivery). The next deliveryordered by them was for 02/21/03 and permitted to be on the terms of “paid within 30 days” same ascash. As evidenced by the statement of account attached, the delivery made on 02/21/03 (the firstdelivery to them which was permitted to be charged) was not paid for within the 30 days permitted. Intact, despite being mailed numerous monthly statements asking politely, then firmer, and finally giventhree months of warning of collection procedures pending, they neglected all notices sent. Thestatements mailed were definitely received by them and not returned to us because of the notice printedon all our statement envelopes “Address Service Requested” which requires the postal service to forwardthe mail on to the person/s at their new address, and then notify the sender of the address correction.No notifications were ever received by our company because, as you will notice, the address we deliveredthe fuel to on 02/21/03 is the same address at which they still reside. Our collection attempts eventuallyresulted in filing a Civil Complaint against the [redacted]s at District Court 46-3-03 on 07/09/04 which added anadditional $61.50 to the balance already due us. A hearing was scheduled for the [redacted]s to appear atDistrict Court to defend against the Civil Complaint filed against them. Again, the notices from DistrictCourt giving them the opportunity to defend was not responded to, and the court awarded Fuel and Save“Judgment by Default”. On 08/27/09, Fuel and Save filed a Request for Order of Execution (Sheriff Sale)with District Court 46-3-03 against the [redacted]s adding $200 to their balance due. The state constable thencontacted the [redacted]s. They eventually paid the constable cash of $330 on 03/04/10 and $323.73 which heturned over to us and recorded on their account on 11/01/10. We were not contacted by the [redacted]s againuntil 11/06/14 when Mrs. [redacted] called our office to order a delivery. She told [redacted] Lucas (co-owner of thecompany) that they never ordered from Fuel and Save before, but when [redacted] typed in the name on thedatabase, their old account appeared. She was informed they did have an account here and that it wasmarked as COD. Mrs. [redacted] didn’t respond to the fact that they had bought from the company previously,but did continue with the order. She was informed of the amount she inquired about, $357.38 for 125gallon @ $1859 per gallon, which needed to be paid upon delivery. She was told the delivery would bemade on Monday, 11/10/14. On Monday at 11:50 AM, the driver, [redacted] (our son, on employee ofFuel and Save since 10/29/95 when he returned from serving in the (in/ted States Army during OperationFreedom-Liberation of Kuwait campaign and being honorably discharged from the military) arrived at the[redacted]s to make the delivery. He went to the door of the house (before pumping the fuel Into the tank) tocollect for the delivery as is the policy for COD accounts, where Mrs. [redacted] handed [redacted] the cash for thedelivery with neither of them counting it at the time of the exchange from one to the other (whichallowed the opportunity for money to “come up missing”from the time Mrs. [redacted] counted It last). When[redacted] returned to the fuel truck, he counted the cash which he said was a total of $306.25. He “assumed”the $306.25 was all the money she had, and recalculated the number of gallons to pump. (This is not anunusual occurrence and happens occasionally. A COO customer will order a certain amount of fuel andthey are mode aware of the amount needed to pay for the delivery. When the driver stops to make thedelivery, the customer has not been able to “come up with” the total amount offunds needed. Ratherthan leave the customer’s residence without giving them anyfuel, when in some cases the customer iscompletely without heat, the driver will recalculate the gallons of fuel the customer can receive for theamount of money they have; and he can pump that amount offuel into the tank.} [redacted] made thecorrection on the delivery ticket #[redacted] to 107.1 gallon  $2.859 per gallon, pumped the fuel into Mrs.[redacted]’s fuel tank, went to the house, put the delivery ticket in her door and left the residence. Before [redacted]returned to the office later that day, Mrs. [redacted] called the office and spoke to [redacted] (anemployee since 07/1 7/06 and life-long friend of me personally. She is impeccable in her bookkeeping andhonest beyond compare with integrity most employers only dream of havinq in on employee). Mrs. [redacted]told [redacted] she had given the driver $356.25 (which is not the amount she was quoted as needing whenshe ordered), that he changed the number of gallons on the delivery ticket and marked the ticket as paid$306.25, and she wanted to know why. [redacted] explained that she had nothing here in the office yetpertaining to the delivery and wouldn’t have any record until [redacted] returned from delivering the orders hehad for the day. Mrs- [redacted] continued to “rage on” about the situation with [redacted] continuing theexplanation of not having any record of the delivery yet. When [redacted] returned to the office, [redacted] askedhim about the delivery made to [redacted]s. [redacted] said he wondered why the order was for 225 gallon but Mrs.[redacted] had only given him $306.25 but just figured that was all the money she had for fuel. He did say thathe “unwisely” did not count the money in the presence of Mrs. [redacted] but did so when he got in the fueltruck to get the delivery ticket ready for pumping. After pumping the fuel into Mrs. [redacted]’s tank, hereturned to the house to put the customer copy of the delivery ticket in the door and left for his nextdelivery. After [redacted]’s explanation of the incident [redacted] counted the cash [redacted] had accompanying thedelivery ticket, which totaled $306.25, [redacted] called the telephone number Mrs. [redacted] had providedearlier (###-###-####) and did not get an answer so left? message on the answering machine saying theamount of cash returned with the delivery ticket was $306.25, not $356.25. We did not hear from Mrs.[redacted] again, although wondered if she had realized or found she had not given [redacted] the amount shethought she did. Four days later on 11/14/14, we received the letter from the Revdex.comwhere Mrs. [redacted] filed a complaint against us, without her returning our call and message left on heranswering machine the day of delivery.This rather lengthy explanation is to give you the background on our relationship with the [redacted]s.You can sea where it was not an amicable one. We were surprised when Mrs. [redacted] called on 11/06/14 toplace an order, and then proclaimed she had never bought from us before. Somehow, I don’t quitebelieve that a person would forget the name of a company forced to take them for collection whichended up with filing for a Sheriff Sale and costing them an additional $251.50 on top of the amount owedfor the fuel and finance charges. I truly believe with the information I’ve provided for you regarding ourson, [redacted], and our bookkeeper, [redacted], you’ll agree there was no mishandling or “pocketing” of anymoney from a customer’s order or delivery. We have a very reliable computer system developed for thepetroleum business which keeps our accounts current and with excellent notes on problem customers. I,personally, was a little skeptical about delivering to a customer we had previous trouble with, but [redacted]said we shouldn’t have any problem with a customer who agrees to pay cash. Well, therewent that theoryl I truly believe Mrs. [redacted] thinks this is a way for her to “return the favor” of our filingagainst her. We have NEVER had ANY problem with cash coming up “missing” and don’t believe for aninstant that our 40 year old son, a very responsible father of two, married to a special needs schoolteacher with her Master’s Degree, and them both being very financially independent, “pocketed” anymoney which meant stealing it from his father and mother.We are a small company owned by my husband and me and in business for 23 years. Wediscussed this incident at length and decided it would be much simpler to just mail $50 to the [redacted]s toclose the matter. Doing this is BY NO MEANS ADMITTING GUILT to their accusation, which is completelyand utterly ridiculous. There is absolutely no way Mrs. [redacted] can prove she gave [redacted] the $50 she claims ismissing and absolutely no way we can prove she didn’t give him the $50 that is missing. It’s purely a caseof “she said-he said” so where would it end.Would you please inform us as to how this matter of mailing a $50 check to the [redacted]s to clear thismatter should be handled? We have no experience with a matter such as this and want to do itaccordingly. We would appreciate you assisting us in closing this complaint.I would like to apologize for not returning this explanation earlier, but I suffered a stroke onSunday, 11/16/14 and was hospitalized until 11/19/14. As I explained earlier, we are a small companyand with my being the only office person handling these matters, had to wait until given clearance frommy doctor to return to work.Thank you for your time reading my report, for your patience in receiving the report and yourassistance in resolving the issue. I await your answer regarding the check I will send to the [redacted]s.Very truly yours,

Review: Driver was Paid 356.25 the fuel only came to 306.25. When he handed the money in they were only showing the exact amount of 306.25. I would not make a big deal about it if the 50 extra dollars was put towards my account but it wasn't. The driver obviously pocketed it. I don't care what the secretary says. She is saying there was only the exact amount of 306.25. I know exactly what I gave them.Desired Settlement: I want my 50 either credited to my account or sent back to me.

Business

Response:

TO WHOM IT MAY CONCERN:On November 14, 2014, we received your letter dated November 12, 2014, regarding a complaintsubmitted on November 11, 2014, which was assigned an ID of [redacted].The name of the customer filing the complaint against Fuel and Save is one very familiar to us.[redacted]. and [redacted] opened an account with us on 12/09/02 for the purpose of deliveringhome heating oil. We made three deliveries to them, the first on 12/09/03, the second on 01/06/03, andthe third on 01/29/03, which were all made with the terms of COD (cash on delivery). The next deliveryordered by them was for 02/21/03 and permitted to be on the terms of “paid within 30 days” same ascash. As evidenced by the statement of account attached, the delivery made on 02/21/03 (the firstdelivery to them which was permitted to be charged) was not paid for within the 30 days permitted. Intact, despite being mailed numerous monthly statements asking politely, then firmer, and finally giventhree months of warning of collection procedures pending, they neglected all notices sent. Thestatements mailed were definitely received by them and not returned to us because of the notice printedon all our statement envelopes “Address Service Requested” which requires the postal service to forwardthe mail on to the person/s at their new address, and then notify the sender of the address correction.No notifications were ever received by our company because, as you will notice, the address we deliveredthe fuel to on 02/21/03 is the same address at which they still reside. Our collection attempts eventuallyresulted in filing a Civil Complaint against the [redacted]s at District Court 46-3-03 on 07/09/04 which added anadditional $61.50 to the balance already due us. A hearing was scheduled for the [redacted]s to appear atDistrict Court to defend against the Civil Complaint filed against them. Again, the notices from DistrictCourt giving them the opportunity to defend was not responded to, and the court awarded Fuel and Save“Judgment by Default”. On 08/27/09, Fuel and Save filed a Request for Order of Execution (Sheriff Sale)with District Court 46-3-03 against the [redacted]s adding $200 to their balance due. The state constable thencontacted the [redacted]s. They eventually paid the constable cash of $330 on 03/04/10 and $323.73 which heturned over to us and recorded on their account on 11/01/10. We were not contacted by the [redacted]s againuntil 11/06/14 when Mrs. [redacted] called our office to order a delivery. She told [redacted] Lucas (co-owner of thecompany) that they never ordered from Fuel and Save before, but when [redacted] typed in the name on thedatabase, their old account appeared. She was informed they did have an account here and that it wasmarked as COD. Mrs. [redacted] didn’t respond to the fact that they had bought from the company previously,but did continue with the order. She was informed of the amount she inquired about, $357.38 for 125gallon @ $1859 per gallon, which needed to be paid upon delivery. She was told the delivery would bemade on Monday, 11/10/14. On Monday at 11:50 AM, the driver, [redacted] (our son, on employee ofFuel and Save since 10/29/95 when he returned from serving in the (in/ted States Army during OperationFreedom-Liberation of Kuwait campaign and being honorably discharged from the military) arrived at the[redacted]s to make the delivery. He went to the door of the house (before pumping the fuel Into the tank) tocollect for the delivery as is the policy for COD accounts, where Mrs. [redacted] handed [redacted] the cash for thedelivery with neither of them counting it at the time of the exchange from one to the other (whichallowed the opportunity for money to “come up missing”from the time Mrs. [redacted] counted It last). When[redacted] returned to the fuel truck, he counted the cash which he said was a total of $306.25. He “assumed”the $306.25 was all the money she had, and recalculated the number of gallons to pump. (This is not anunusual occurrence and happens occasionally. A COO customer will order a certain amount of fuel andthey are mode aware of the amount needed to pay for the delivery. When the driver stops to make thedelivery, the customer has not been able to “come up with” the total amount offunds needed. Ratherthan leave the customer’s residence without giving them anyfuel, when in some cases the customer iscompletely without heat, the driver will recalculate the gallons of fuel the customer can receive for theamount of money they have; and he can pump that amount offuel into the tank.} [redacted] made thecorrection on the delivery ticket #[redacted] to 107.1 gallon $2.859 per gallon, pumped the fuel into Mrs.[redacted]’s fuel tank, went to the house, put the delivery ticket in her door and left the residence. Before [redacted]returned to the office later that day, Mrs. [redacted] called the office and spoke to [redacted] (anemployee since 07/1 7/06 and life-long friend of me personally. She is impeccable in her bookkeeping andhonest beyond compare with integrity most employers only dream of havinq in on employee). Mrs. [redacted]told [redacted] she had given the driver $356.25 (which is not the amount she was quoted as needing whenshe ordered), that he changed the number of gallons on the delivery ticket and marked the ticket as paid$306.25, and she wanted to know why. [redacted] explained that she had nothing here in the office yetpertaining to the delivery and wouldn’t have any record until [redacted] returned from delivering the orders hehad for the day. Mrs- [redacted] continued to “rage on” about the situation with [redacted] continuing theexplanation of not having any record of the delivery yet. When [redacted] returned to the office, [redacted] askedhim about the delivery made to [redacted]s. [redacted] said he wondered why the order was for 225 gallon but Mrs.[redacted] had only given him $306.25 but just figured that was all the money she had for fuel. He did say thathe “unwisely” did not count the money in the presence of Mrs. [redacted] but did so when he got in the fueltruck to get the delivery ticket ready for pumping. After pumping the fuel into Mrs. [redacted]’s tank, hereturned to the house to put the customer copy of the delivery ticket in the door and left for his nextdelivery. After [redacted]’s explanation of the incident [redacted] counted the cash [redacted] had accompanying thedelivery ticket, which totaled $306.25, [redacted] called the telephone number Mrs. [redacted] had providedearlier (###-###-####) and did not get an answer so left? message on the answering machine saying theamount of cash returned with the delivery ticket was $306.25, not $356.25. We did not hear from Mrs.[redacted] again, although wondered if she had realized or found she had not given [redacted] the amount shethought she did. Four days later on 11/14/14, we received the letter from the Revdex.comwhere Mrs. [redacted] filed a complaint against us, without her returning our call and message left on heranswering machine the day of delivery.This rather lengthy explanation is to give you the background on our relationship with the [redacted]s.You can sea where it was not an amicable one. We were surprised when Mrs. [redacted] called on 11/06/14 toplace an order, and then proclaimed she had never bought from us before. Somehow, I don’t quitebelieve that a person would forget the name of a company forced to take them for collection whichended up with filing for a Sheriff Sale and costing them an additional $251.50 on top of the amount owedfor the fuel and finance charges. I truly believe with the information I’ve provided for you regarding ourson, [redacted], and our bookkeeper, [redacted], you’ll agree there was no mishandling or “pocketing” of anymoney from a customer’s order or delivery. We have a very reliable computer system developed for thepetroleum business which keeps our accounts current and with excellent notes on problem customers. I,personally, was a little skeptical about delivering to a customer we had previous trouble with, but [redacted]said we shouldn’t have any problem with a customer who agrees to pay cash. Well, therewent that theoryl I truly believe Mrs. [redacted] thinks this is a way for her to “return the favor” of our filingagainst her. We have NEVER had ANY problem with cash coming up “missing” and don’t believe for aninstant that our 40 year old son, a very responsible father of two, married to a special needs schoolteacher with her Master’s Degree, and them both being very financially independent, “pocketed” anymoney which meant stealing it from his father and mother.We are a small company owned by my husband and me and in business for 23 years. Wediscussed this incident at length and decided it would be much simpler to just mail $50 to the [redacted]s toclose the matter. Doing this is BY NO MEANS ADMITTING GUILT to their accusation, which is completelyand utterly ridiculous. There is absolutely no way Mrs. [redacted] can prove she gave [redacted] the $50 she claims ismissing and absolutely no way we can prove she didn’t give him the $50 that is missing. It’s purely a caseof “she said-he said” so where would it end.Would you please inform us as to how this matter of mailing a $50 check to the [redacted]s to clear thismatter should be handled? We have no experience with a matter such as this and want to do itaccordingly. We would appreciate you assisting us in closing this complaint.I would like to apologize for not returning this explanation earlier, but I suffered a stroke onSunday, 11/16/14 and was hospitalized until 11/19/14. As I explained earlier, we are a small companyand with my being the only office person handling these matters, had to wait until given clearance frommy doctor to return to work.Thank you for your time reading my report, for your patience in receiving the report and yourassistance in resolving the issue. I await your answer regarding the check I will send to the [redacted]s.Very truly yours,