Fuerst & Associates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below THERE ARE PARKING SPOTS THAT A RELATIVLY CLOSE TO MY HOUSE AND AT ALL TIMES ARE THEY FULLTHE NEXT CLOSEST ONE ARE A NOT CLOSEWITH HAVING CHILDREN , ONE BEING A INFANT, WHICH MEANS HE HAS TO BE CARRIEDI DONT FIND IT SUITABLE TO WALK A HALF A MILE TO GET TO MY HOUSE IN ORDER TO NOT GET A TICKETAS FOR THE GARAGEMAYBE THERE ROTTING OUT LIKE THE ROTTING DOORSTHE ROTTING DOORS SHOULD SPEAK LEVELS OF THE QUALITY OF PRODUCT PARAGON CHOSE TO INSTALL IN OUR HOMESINSTALLING THE SAME EXACT DOOR MEANS THE SAME ISSUE IN A FEW YEARSPOORHOW CAN A PAYMENT BE LATE IF ITS DIRECT DEPOSIT? AND HOW CAN YOU TAKE OUT MORE MONEY WITH OUT ANY OF MY APPROVALSI APPROVED NOT I NEVER RECEIVED ANT LETTER STATING THE MAINTENANCE FEE WAS RAISING AND THE ISSUE WAS NEVER RESOLVED WHEN THE WATER WENT OUTAND AS FOR MY DRIVEWAYHOW CAN I BE ISSUED A PARKING TICKET FOR PARKING IN MY DRIVEWAY AND MY CAR STICKING OVER MY FOOT DRIVEWAY? Regards, [redacted] ***

Revdex.com: Lies!! She has not tried to contacted me back ITS MORE KIDS MAKING NOISE ITS GROW AS PEOPLE AS WELL CALLIN ME NAMES PLAYING loud musicyes I got attorney because you wouldn't call me back and follow back up with me very dispointed Y'all already knew about unit above noise in the pastOne of your board members told me that I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We regret the inconvenience caused to the residents affected by the alarm sound. This pertains to a new client. Once we became aware of the problem, we contacted the security company immediately and there was a delay to get the authorization contacts changed to our firm. Once done,... technicians from the security firm reset the alarms and silenced them. Unfortunately, the alarms resumed about a week later. The problem was now related to the phone link to the security. Our staff spent days trying to solve the problem with the phone company speaking with people throughout the southeast United States and the Philippines with no success. We finally got the issue solved and the alarm has been off for over three weeks. We left the owner a message to confirm the problem has been solved but have not heard back. I know he wishes it had been solved faster as does Paragon. We do apologize for the inconvenience and look forward to working with the owners living in this new client community.

We met with Mr***The tree does not belong to the Association it belongs to Mr*** and he is aware that the tree is his responsibilityWe respectively request this be closed

We regret this homeowner has not enjoyed living in this deed restricted condominium community. This homeowner moved into this community three years and months ago and during this period has received twenty two (22) late notices, five violation notices, attorney letters regarding collection
issues, and a request for cooperation as the community scheduled the replacement of his entrance door to maintain and enhance property values. His door was one of ten that required replacement due to rotted wood. Paragon is the agent for the association tasked with the enforcement of the governing documents on behalf of the Association. The homeowner elected Board of Directors provides oversight of Paragon as they perform their tasks. All perspective homeowners are responsible for knowing if a home they are planning to purchase is part of a community association and what are the legal benefits and obligations for the owners as defined by the governing documents. Some personalities are not suited for community association living. Some people bristle when faced with rules and regulations that must be enforced to maintain established community standards.[i] Paragon makes no apologies for the enforcement of the governing documents. We perform our contractual obligations in a professional manner and are sympathetic to owners that may have difficulties in making their assessment payments. We reach out and encourage payment plans mutually agreeable to the owner and association to allow both parties to have the best possible outcome at the lowest cost as is currently the situation with this homeowner. This community has limited parking areas and parking rules are in place to all owners to park in designated areas. The rules also facilitate guest parking. In general the homeowner’s statement regarding maintenance responsibilities is correct but not when it pertains to limited common areas such as garage doors which are the responsibility of the unit owner. Paragon has recently learned that a builder defect may be responsible for the garage door damage and will work with the Association and owners to resolve the dents. This owner lives in a building that has four (4) homes with integrated plumbing. Unfortunately one of the four homes had a plumbing problem that affected the entire building and we thank each of the owners for their cooperation and understanding during the unfortunate period of time necessary to make repairs. We would be glad to facilitate in resolving noise issues with neighbors if we are aware of the problem. We do encourage neighbors to discuss and resolve issues among themselves in a neighborly way but contact us or code enforcement if the problem needs to be escalated. The neighborhood rules are fairly and consistently enforced for each client. The Association approves the annual budget and Paragon communicates the budget to the owners. Owners are allowed to enroll in auto bank draft at no cost which authorizes the Association to draft the monthly maintenance fee each month; this homeowner has taken ad***tage of this service. Owners may stop or cancel auto bank draft service by contacting Paragon

Begin Response to Complaint ID: ***: On June 22nd when the complaint was received I spoke to the Manager of this community who responded with: “The first time he called he was just saying they were loud, and I told him I would send him them a violation letter. When I asked him if
he could give me the unit number, I would send them a violation letter. When he called back with the information I sent them a violation letter on 05/24/2016. The homeowner in unit called a couple days after they received the letter. They said they have young kids and they do slam doors and rough house and she would try and keep them more quiet. I have tried calling him back and he does not answer the phone and it does not go to a voicemail. I have checked the phone number in CINC and it matches what he leaves on my voice mail. As a matter of fact, I tried calling him back today from a voice mail he left me and no voice mail and the phone just rings.” While I can understand the frustration of someone who is having an issue with noise, the fact of the matter is that the Association cannot control the noise levelsThe units are individually owned, they are not rental units and enforcement rights come from the governing documents of the communityThe owner in question where the noise originated from was sent a violation letter in May and had followed up with a discussion with the Association ManagerThe result was apparently from young children who were rough housing and slamming doorsThe owner agreed to try and keep the noise level downApart from that there is not much the Association can do other than to follow up with additional violation lettersHowever, the provision in the governing documents that pertains to this issue (Rules and Regulations #22- No noxious or offensive trade or activity shall be conducted or permitted to exist in any Unit, nor shall anything be done in any Unit, or otherwise within *** *** ** *** ***, which may be or become an annoyance or nuisance to the owners and/or residents of *** *** ** *** ***.) After the initial violation there was nothing else heard from the complainant until June 23rd where he contacted the Association Manager again to complain that the noise levels from the other unit continuesAt that point in time e complainant informed the Manager that he had obtained an Attorney to deal with the other owner in a civil matterAt that point in time because the complainant had obtained counsel and was taking it through civil courts the Association closed out the violationAs much as the Association would like to be able to step in and resolve the situation, the Association is limited to what the governing documents of the community will allow for enforcement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
THERE ARE PARKING SPOTS THAT A RELATIVLY CLOSE TO MY HOUSE AND AT ALL TIMES ARE THEY FULLTHE NEXT CLOSEST ONE ARE A NOT CLOSEWITH HAVING CHILDREN , ONE BEING A INFANT, WHICH MEANS HE HAS TO BE CARRIEDI DONT FIND IT SUITABLE TO WALK A HALF A MILE TO GET TO MY HOUSE IN ORDER TO NOT GET A TICKETAS FOR THE GARAGEMAYBE THERE ROTTING OUT LIKE THE ROTTING DOORSTHE ROTTING DOORS SHOULD SPEAK LEVELS OF THE QUALITY OF PRODUCT PARAGON CHOSE TO INSTALL IN OUR HOMESINSTALLING THE SAME EXACT DOOR MEANS THE SAME ISSUE IN A FEW YEARSPOORHOW CAN A PAYMENT BE LATE IF ITS DIRECT DEPOSIT? AND HOW CAN YOU TAKE OUT MORE MONEY WITH OUT ANY OF MY APPROVALSI APPROVED NOT I NEVER RECEIVED ANT LETTER STATING THE MAINTENANCE FEE WAS RAISING AND THE ISSUE WAS NEVER RESOLVED WHEN THE WATER WENT OUTAND AS FOR MY DRIVEWAYHOW CAN I BE ISSUED A PARKING TICKET FOR PARKING IN MY DRIVEWAY AND MY CAR STICKING OVER MY FOOT DRIVEWAY?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We regret the inconvenience caused to the residents affected by the alarm sound.  This pertains to a new client.  Once we became aware of the problem, we contacted the security company immediately and there was a delay to get the authorization contacts changed to our firm.  Once done,...

technicians from the security firm reset the alarms and silenced them.  Unfortunately, the alarms resumed about a week later.  The problem was now related to the phone link to the security.  Our staff spent days trying to solve the problem with the phone company speaking with people throughout the southeast United States and the Philippines with no success.  We finally got the issue solved and the alarm has been off for over three weeks.  We left the owner a message to confirm the problem has been solved but have not heard back.  I know he wishes it had been solved faster as does Paragon.  We do apologize for the inconvenience and look forward to working with the owners living in this new client community.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I realize that there is limited parking in the neighborhood. I have followed the rules set forth by the neighborhood association but still managed to get my vehicle towed away. I also realize that the request to have my vehicle towed away came from a board member of the neighborhood association and I have been given details as to why the board member made the request. I'd like to outline those details below with my response...1. The board member states that the vehicle sat in the same place for more than 10 days straight. My response: This is a lie made by the board member. The vehicle was parked around 8pm the day prior to being towed away. I can provide multiple names and phone numbers of people that can back me on this. I'm not sure why the board member fabricated this story but I have an educated guess (please read further).2. My next door neighbor received multiple "warnings" by Paragon Management and/or a board member letting them know that they were not following the appropriate rules and regulations for parking in the neighborhood. Unfortunately he ignored those "warnings" and his vehicle was also towed away. My response: I never received a single "warning" of any kind letting me know that there was an issue with how I was parking my vehicle. This is telling me that the request to have my car towed away was a targeted response and I'm taking such response as harassment. 3. I've been made aware that the board member took pictures of my vehicle without a visible parking permit. My response: I find this odd since the parking permit was hanging from my rearview mirror when I picked up the vehicle from [redacted]'s Towing the very next day. If the parking permit was missing, then the "neighborly" thing to do would have been to slip a friendly note under my windshield wiper letting me know of the issue. Instead the board member made the decision to not be very "neighborly" and request to have my vehicle towed away. This doesn't sound like someone I would want on the board of my neighborhood association. Again...I find the request to have my car towed as targeted and I'm taking such response as harassment. At this point...all I'm asking for is a reimbursement of the towing fee from Paragon Management or the board member that made the request (you can keep your apology). If this request cannot be fulfilled then I will be making further complaints of harassment and unfair treatment with other local organizations. The complaints will be filed against Paragon Management and the neighborhood association of [redacted].
Regards,
[redacted]

We regret your car
was towedWe are agents of your neighborhood association tasked with
the
enforcement of the governing documents. We regret your partner's car
was recently totaled which is unrelated to the incident at hand but we understand that it also which adds to your
frustration. Your neighborhood has
limited parking. The neighborhood has strict parking rules that are
widely distributed and communicated. Your vehicle was parked for several
days in a parking restricted area. Your vehicle had no visible parking
permit as evidenced by the photos taken prior to towing. Additionally,
your vehicle was parked in front of your neighbor's home which made it
difficult for us to identify who owned the vehicle.
We understand your
frustration and we take no pleasure in having vehicles towed however it is our contractual
responsibility with your community association to enforce all of the rules and restrictions including parking
Sincerely,
Paragon Management
Group

Revdex.com:
Lies!! She has not tried to contacted me back.  ITS MORE KIDS MAKING NOISE ITS GROW AS PEOPLE AS WELL.  CALLIN ME NAMES PLAYING loud music. yes I got attorney because you wouldn't call me back and follow back up with me very dispointed.  Y'all already knew about unit above noise in the past. One of  your board members told me that
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]