Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I feel he is obviously scalping. He quoted a price and almost doubled it. I will pay the average price of an inducer motor minus 50 bucks for dishonest business practices.. As to the original Quoted price of 75 service call. He NEVER mentioned a travel charge. I will subtract this travel charge from this 75 dollar bill. Punishment for dishonest business practices. I SUGGEST he NOT Quote prices when he Doesnt honor them... I ALSO feel there probably Wasnt anything wrong with the inducer motor that a dusting or cleaning could have possibly fixed. He did suddenly state it was No Longer Seized.... It is still too odd he just happened to carry this fancy motor on his truck.
Regards,
Jill [redacted]
I have attached a copy of our invoice from our supplier on our cost of the inducermotor that is the one for her Carrier furnace inducer # [redacted] our cost is$219.66 with our standard mark up of doing business of 1.5. This is a standardmotor that we carry on our service trucks for it serves several Carrier models.So as you can see we are not misleading anyone when we say we can't even buythat inducer motor for the $45-$175 that is being bought off the internet, we do notbuy from the internet for our parts for it carries no warranty. Our labor rate is $75.00 per hour which we do not charge a separate line item for travel/trip charge like some companies - our time is all as one item - so we billed her a totalof 1.25 hours with travel. Our shop is 30 minute drive one way 25.4 miles from their homein [redacted].
My service man mentioned the inducer motor would be $200 or so, was not sure of exactprice he told her and our hourly rate is $75.00 per hour we had 1.25 hours with service and travel.We can not even purchase the inducer motor for $200.00, yes there are hundreds of motors for saleon the...
internet and not sure if she is matching exact furnace with the correct inducer motor or not,for there are cheaper furnaces and more expensive furnaces. We do not buy our parts off the internet,but through our local supplier to be able to have a reliable supplier and valid warranty on our parts. My tech has tried calling her a few times after the original email on 4-6 with no return call.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I feel he is obviously scalping. He quoted a price and almost doubled it. I will pay the average price of an inducer motor minus 50 bucks for dishonest business practices.. As to the original Quoted price of 75 service call. He NEVER mentioned a travel charge. I will subtract this travel charge from this 75 dollar bill. Punishment for dishonest business practices. I SUGGEST he NOT Quote prices when he Doesnt honor them... I ALSO feel there probably Wasnt anything wrong with the inducer motor that a dusting or cleaning could have possibly fixed. He did suddenly state it was No Longer Seized.... It is still too odd he just happened to carry this fancy motor on his truck.
Regards,
Jill [redacted]
I have attached a copy of our invoice from our supplier on our cost of the inducermotor that is the one for her Carrier furnace inducer # [redacted] our cost is$219.66 with our standard mark up of doing business of 1.5. This is a standardmotor that we carry on our service trucks for it serves several Carrier models.So as you can see we are not misleading anyone when we say we can't even buythat inducer motor for the $45-$175 that is being bought off the internet, we do notbuy from the internet for our parts for it carries no warranty. Our labor rate is $75.00 per hour which we do not charge a separate line item for travel/trip charge like some companies - our time is all as one item - so we billed her a totalof 1.25 hours with travel. Our shop is 30 minute drive one way 25.4 miles from their homein [redacted].
My service man mentioned the inducer motor would be $200 or so, was not sure of exactprice he told her and our hourly rate is $75.00 per hour we had 1.25 hours with service and travel.We can not even purchase the inducer motor for $200.00, yes there are hundreds of motors for saleon the...
internet and not sure if she is matching exact furnace with the correct inducer motor or not,for there are cheaper furnaces and more expensive furnaces. We do not buy our parts off the internet,but through our local supplier to be able to have a reliable supplier and valid warranty on our parts. My tech has tried calling her a few times after the original email on 4-6 with no return call.