Please see the attached images of the two repair orders Fujifilm’s only legal obligation to the customer is to provide support after the return policy from Call One is over as it is written in our 1yr warranty card which is also attached Our warranty is a repair/replace warranty only! The two repairs show that Fujifilm has been more than helpful to the customer by replacing her camera twice even though there was no error found with themWe are honoring the warranty card as it is written and this will show in court if needed By the customers own words, the camera was not the problem but it was the battery and charger I received the customer’s camera back and tested it myself The camera works fine with the new battery and charger I also tested the battery and charger, and there was no issue with them as well As a courtesy , we are going to send back the camera with the new charger and battery If the customer refuses the camera, it will be held in our [redacted] facility for 6months If no response is received within that time, the camera will be considered abandoned and order will be closed We have video on file of the camera working if needed for any legal action taken.Our legal depthas been notified of the customer’s threats and they will be contacting the customer The customer is making claims that she is not being helped The customer has made no attempt to reach me as she has claimedI have no emails or phone calls from her If she really wants to work things out as sheclaims, she will read her warranty card and accept the replacement camera and charger
I am sorry for the customers experience with our printing lab This issue is not a camera repair issue and should be directed to the following email address: [redacted]
Revdex.com:Although it was an unnecessarily time consuming and painful process to go through, with multiple phone calls with lots of refusals to repair my product under the factory warranty, and after seemingly only after initiating a complaint with the Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We are in receipt of your letter dated 6/20/in which you reference a notice of complaint # [redacted] , submitted on 6/8/17.? I apologize for the delay in our response, but we did not receive the original letter in this office.? In light of this notice, we have investigated the situation with various departments and staff, including our [redacted] , the [redacted] , and the waitress who served him that evening.? We also checked with our [redacted] ? as well as the [redacted] .? No complaint was noted directly to anyone here at the resort, allowing us to rectify the situation on the spot or thereafter.? We also took a look at the receipt from his visit to the Frontier Restaurant (please see attached).? Mr [redacted] had two steaks, two salads and a beer.? His complaint is that they were not made aware of a charge for salads (although the menu does not indicate that a salad is included), and that the carrots were not cooked (carrots are par-cooked .sautéed, yet remain firm), that the steak was not seasoned and that the Ceasar Salad was just lettuce.? His total bill was $104.97.? This amount includes a $tip he left the waitress.? Of this amount, he paid $of it by gift card.? Mr [redacted] is asking for the full amount of $to be reimbursed.? The General Manager has agreed to reimburse his entire bill, less the $that he paid with a gift card.? The total Mr [redacted] paid on his credit card was $plus the tip of $for a total of $that we have agreed to reimburse to his credit card that he used to pay.? I have left a message for Mr [redacted] explaining to him this decision to refund him $64.97.? I have not yet heard back from him.? Please let me know what else you may need from us at this point.? IeDo you need a copy proving we put this amount back on his credit card?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That's actually falseI initially contacted Fuji about this problem within a few days of receiving the camera because the battery would not charge and was never offered a refund or a replacement cameraI was sent only a new chargerI charged the battery and the green light never came on--I was unaware that it was supposed toThe battery had partial power and I brought it on my trip a few months later--this was the trip for which I had purchased the camera in the first place--and the camera promptly died and would not take a charge at all when I plugged it back inI was unable to take any photosI was gone on my trip for over a month overseas and was unable to contact FujiWhen I returned, they gave me nothing but grief, and I'm entirely sure that they haven't even checked to see if the battery or charger was the issue, even though I have repeatedly told them that this was the problem and not the physical hardwareI'm so sick of having to contact this company and argue about their ridiculous policyThis is bad service at its worstContacting the technical team (which is one person, apparently) is a complete nightmareHe never returns phone callsThis whole thing is insaneI am owed my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please see the attached images of the two repair orders Fujifilm’s only legal obligation to the customer is to provide support after the return policy from Call One is over as it is written in our 1yr warranty card which is also attached Our warranty is a repair/replace warranty only! The two repairs show that Fujifilm has been more than helpful to the customer by replacing her camera twice even though there was no error found with themWe are honoring the warranty card as it is written and this will show in court if needed By the customers own words, the camera was not the problem but it was the battery and charger I received the customer’s camera back and tested it myself The camera works fine with the new battery and charger I also tested the battery and charger, and there was no issue with them as well As a courtesy , we are going to send back the camera with the new charger and battery If the customer refuses the camera, it will be held in our [redacted] facility for 6months If no response is received within that time, the camera will be considered abandoned and order will be closed We have video on file of the camera working if needed for any legal action taken.Our legal depthas been notified of the customer’s threats and they will be contacting the customer The customer is making claims that she is not being helped The customer has made no attempt to reach me as she has claimedI have no emails or phone calls from her If she really wants to work things out as sheclaims, she will read her warranty card and accept the replacement camera and charger
I am sorry for the customers experience with our printing lab This issue is not a camera repair issue and should be directed to the following email address: [redacted]
Revdex.com:Although it was an unnecessarily time consuming and painful process to go through, with multiple phone calls with lots of refusals to repair my product under the factory warranty, and after seemingly only after initiating a complaint with the Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
We are in receipt of your letter dated 6/20/in which you reference a notice of complaint # [redacted] , submitted on 6/8/17.? I apologize for the delay in our response, but we did not receive the original letter in this office.? In light of this notice, we have investigated the situation with various departments and staff, including our [redacted] , the [redacted] , and the waitress who served him that evening.? We also checked with our [redacted] ? as well as the [redacted] .? No complaint was noted directly to anyone here at the resort, allowing us to rectify the situation on the spot or thereafter.? We also took a look at the receipt from his visit to the Frontier Restaurant (please see attached).? Mr [redacted] had two steaks, two salads and a beer.? His complaint is that they were not made aware of a charge for salads (although the menu does not indicate that a salad is included), and that the carrots were not cooked (carrots are par-cooked .sautéed, yet remain firm), that the steak was not seasoned and that the Ceasar Salad was just lettuce.? His total bill was $104.97.? This amount includes a $tip he left the waitress.? Of this amount, he paid $of it by gift card.? Mr [redacted] is asking for the full amount of $to be reimbursed.? The General Manager has agreed to reimburse his entire bill, less the $that he paid with a gift card.? The total Mr [redacted] paid on his credit card was $plus the tip of $for a total of $that we have agreed to reimburse to his credit card that he used to pay.? I have left a message for Mr [redacted] explaining to him this decision to refund him $64.97.? I have not yet heard back from him.? Please let me know what else you may need from us at this point.? IeDo you need a copy proving we put this amount back on his credit card?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That's actually falseI initially contacted Fuji about this problem within a few days of receiving the camera because the battery would not charge and was never offered a refund or a replacement cameraI was sent only a new chargerI charged the battery and the green light never came on--I was unaware that it was supposed toThe battery had partial power and I brought it on my trip a few months later--this was the trip for which I had purchased the camera in the first place--and the camera promptly died and would not take a charge at all when I plugged it back inI was unable to take any photosI was gone on my trip for over a month overseas and was unable to contact FujiWhen I returned, they gave me nothing but grief, and I'm entirely sure that they haven't even checked to see if the battery or charger was the issue, even though I have repeatedly told them that this was the problem and not the physical hardwareI'm so sick of having to contact this company and argue about their ridiculous policyThis is bad service at its worstContacting the technical team (which is one person, apparently) is a complete nightmareHe never returns phone callsThis whole thing is insaneI am owed my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]