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FUJIFILM U.S.A., Inc. / Reviews (1)

I was given a Fuji camera as a gift in December of 2013. Approx. 6 weeks of using it and the camera malfunctioned using the USB cable provided. I phoned customer service and was advised to try another USB cable and that did not correct the issue. I then returned the camera per the instructions given. I waited about 2 weeks to call and check the status and was advised that 'I' Tampered with the camera and port and thus it was not covered under the warranty. During the conversation with the male rep. he advised that he would get the camera and inspect it. When he came back on line he advised that he could see NO SIGN of tampering and it appeared that I had a bad camera and verbally agreed that it would be replaced and a mailed back to me ASAP. I waited and checked the status online and on Sunday, March **the status read " IN PROCESS ". Yesterday when I called to check the status I was told once again that the camera had been tampered with and thus not covered under warranty. I did send an e-mail to [redacted] who I was told was a Supervisor and he replied back that a pin was broken. My Major complaint is the fact that Fuji's Voice Answering System indicates that ALL CALLS are monitored for quality assurance. When I questioned if this could be looked into (via e-mail) it was not addressed. I DID call and I WAS told I would be receiving a replacement camera. Now I am told that IF the pin can be repaired it will be covered, IF it can not the cost to me is $116.36. NO mention from them of what happens to the camera if I do not / can not pay. NO mention of an apology for being given mis-information over the phone and NO mention that that issue will be addressed.

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Address: 200 Summit Lake Drive, 2nd Floor , Valhalla, NY, 10595


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