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Fulcrum Institute of Spokane

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Fulcrum Institute of Spokane Reviews (1)

Review: Me and my x wife are required to sign paperwork following the institutions guidelines, however, said institute violated there own rules, ie, interfered with services which were paid for.Desired Settlement: I was charged for services not rendered. Require a service one time at no charge.

Consumer

Response:

On March 22, I went to the fulcrum institute in spokane to see my daughter. My X was 20 mins late which is a violation of their rules to start. Then after she showed (my X I suppose to drop off the child and be gone 30 mins prior to my visit time) the institute then allowed my X into the room with me and she wanted me to blow into a portable breathalizer which I didn't have to, I did and blew a .001, only because I have asthma and had used it just shortly before as it was allergie season. My X pulled my kid from the visit saying it was in the paperwork that she had the right, I have the same said paperwork, its not in the paperwork. Point is, the fulcrum institute violated their own policy and for that, I demand a free visit (that I already paid for) and they wont repond to me. I have been told by them I would receive a call 3 weeks ago and nothing. I called this morning and was promised a call after 9am and nothing yet. I dont expect a call back as have not gotten one as promised in 3 weeks. Thank you for ur attention in this matter

Business

Response:

[redacted]

I was unable to respond to the complaint regard [redacted] through your system, so I will respond accordingly this way.

The situation outlined by [redacted] is a bit different than how he describes it.

The mother was to drop off the child 30 minutes before the visit was to start and she was in fact late. She arrive 5 minutes after the father’s visit was to start.

The supervisor in the room allowed the mother in as she was dropping off the child. The mother presented a Breathalyzer to the father. He willingly took the test. It registered .10. The father questioned the validity of the machine. The mother took the test and it registered 0. The father again took the test and it registered .10.

The paperwork on file that we have says that the father cannot be impaired by drugs or alcohol. The plan does not say who makes that determination. When then father was presented with the test, he did not question it at that time. The mother took the child and the visit did not occur. He later indicated he should not have done the test.

I was made aware this morning of the father’s concerns, a visit has been scheduled and we are awaiting confirmation from the mother as well as asking either party to present to us the latest court orders as it relates to any visitation and it’s guidance. We of course will comply with the court orders.

I spoke with [redacted] (who does our scheduling of visits) that we either owe the father a reimbursement of his payment for the visit that did not take place, or we have to show a credit of payment on his account to be applied towards a future visit.

I am sorry that it had to go this far. I was not aware that [redacted] had a concern until this morning when I arrived at work.

Please let me know if I can be of further assistance.

[redacted].

[redacted], Associate Director

Fulcrum Institute Dispute Resolution Clinic

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Description: Mediation Services, Training Programs

Address: 211 W Augusta Ave, Spokane, Washington, United States, 99205

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