Full Speed Ahead

Hi [redacted] , this is Patrik, the tech manager at Full Speed Ahead I am sorry to hear about the issues contacting us in regards to your crankset issues, as we have a phone number: 425-488-as well as the customer service email on our website at www.fullspeedahead.com Unfortunately I have no record of any emails coming from your provided email or nameIn regards to the actual complaints about the cranks, these are things that we will HAPPILY inspect and look at for warranty considerationBased on the time frame from which you bought these, I would see no issue getting them replaced once we have the time to inspect them.If you would like to respond to my direct email: [redacted] @fullspeedahead.com With the full details of each crankset (arm length, spindle style, BB standard for your frame, and chainring combos) as well as shipping info and phone number, I am happy to setup an RA for you to return them to for inspection We will also need some form of proof of purchase for where you purchased the items as well as date of purchase.Also, if you would like to call me on my direct line of 425-320-Mon-Fri 8am to 5pm Pacific Standard time I would be happy to discuss this in person with you.I am looking forward to hearing back from you and getting your issue taken care ofPatrik Z***Tech Department ManagerFull Speed Ahead/Vision

Hi [redacted], this is Patrik, the tech manager at Full Speed Ahead.  I am sorry to hear about the issues contacting us in regards to your crankset issues, as we have a phone number: 425-488-8653 as well as the customer service email on our website at www.fullspeedahead.com....

 Unfortunately I have no record of any emails coming from your provided email or name. In regards to the actual complaints about the cranks, these are things that we will HAPPILY inspect and look at for warranty consideration. Based on the time frame from which you bought these, I would see no issue getting them replaced once we have the time to inspect them.If you would like to respond to my direct email: [redacted]@fullspeedahead.com With the full details of each crankset (arm length, spindle style, BB standard for your frame, and chainring combos) as well as shipping info and phone number, I am happy to setup an RA for you to return them to for inspection.  We will also need some form of proof of purchase for where you purchased the items as well as date of purchase.Also, if you would like to call me on my direct line of 425-320-3097 Mon-Fri 8am to 5pm Pacific Standard time I would be happy to discuss this in person with you.I am looking forward to hearing back from you and getting your issue taken care of. Patrik Z[redacted]Tech Department ManagerFull Speed Ahead/Vision