Fullbloom Hydroponics

As with receiving any shipment it is up to the customer to inspect a shipment for damage and if you are going to still receive the shipment; have the delivery driver at least document any damaged itemsThe shipment company refused the claim on the damaged items due to the simple reason that ***
did not note the damage or refuse the shipment. On the fans, attached is the quote *** receivedThere is no mention of any brand name on the exhaust fansOur horizontal airflow fans are Shaefer Versa Kool fans, and we had talked about that on the phone, however *** did not order those as can be seen on the quote they are not listedShe just ordered standard factory exhaust fansOur website clearly states there are no refunds both in the terms and on the product page *** used to contact us: http://www.fullbloomhydroponics.net/evergreen-xl-auto-light-deprivation-greenhou...⇄ has been explained to that dealing with shipping claims is a process but is understandably in a hurry to receive her replacement items as she is ordering her greenhouse in mid march instead of ahead of timeWithout paying for a new exhaust fan to be shipped we were left with waiting for the claims process to completeWe only just heard from the shipment company about the refusal on the claim this last Friday at the end of the dayAs for any missing parts - we talked with her installer Friday and other then back ordered louvers that are listed as such on the pack list - and he said he was unsure if anything else was missing.Should *** still want a replacement exhaust fan we are happy to ship a new one at our cost