Fuller Automall

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is a continuation of complaint # [redacted] Peter from Orange Regional Medical Center called me up on or around August **, stating that they figured out what happened with the payment I made and they would like to work with meI called back and we got in touch on or around August **,When I spoke with Peter he stated my payment was credited to the oldest account which was adjusted off because it was out of networkHe then stated they were going to credit for the payment I made to the bill that still showed outstandingI asked Peter to send me an updated statement reflecting this and he said he would send it out the day we spokeTo date I have not received the updated statement, however I did receive a second collection notice for the amount Peter said would be covered by the credit for the payment I madeI did not respond to the prior complaint because I was waiting to get the statement to make sure Peter did what he saidHe did notRight now I have $**outstanding with Transcontinental, but it should only be $including the payment Orange Regional never gave me credit for.I would like to know why Peter told me the credit was being moved and the payment was not owedOn the one hand I am being told they finally credited my payment I made to the bill and they are going to send me a statement as proof, but they turn around and send the bill to collectionsI still want the adjustment made on my account as I was told would happen In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted]
[redacted] Good Morning, Patient called me at 8:30AM this morning and I explained the situation to him. He is satisfied that the issue has been resolved and I will be sending him out an updated bill showing that only a $50.00 dollar balance for the 1/**/2016 is the only balance that is remaining with Transcontinental. He stated that once he receives that he will remit the money to TCC and the account will be satisfied.   Thank You, Peter J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is a continuation of complaint # [redacted]. Peter from Orange Regional Medical Center called me up on or around August **, 2016 stating that they figured out what happened with the payment I made and they would like to work with me. I called back and we got in touch on or around August **,2016. When I spoke with Peter he stated my payment was credited to the oldest account which was adjusted off because it was out of network. He then stated they were going to credit for the payment I made to the bill that still showed outstanding. I asked Peter to send me an updated statement reflecting this and he said he would send it out the day we spoke. To date I have not received the updated statement, however I did receive a second collection notice for the amount Peter said would be covered by the credit for the payment I made. I did not respond to the prior complaint because I was waiting to get the statement to make sure Peter did what he said. He did not. Right now I have $**0 outstanding with Transcontinental, but it should only be $50 including the payment Orange Regional never gave me credit for.I would like to know why Peter told me the credit was being moved and the payment was not owed. On the one hand I am being told they finally credited my payment I made to the bill and they are going to send me a statement as proof, but they turn around and send the bill to collections. I still want the adjustment made on my account as I was told would happen. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please see response below:   Issue: ·         Bill for 08/**/2015 sent to insurance was processed out of network resulting in $175.** responsibility to deductible. ·         Bill of $50 sent for later date....

·         $50 paid applied to oldest open account (August) ·         Internal review identified provider was out of network for August and account needed to be adjusted off. ·         The $50.00 was not transferred to the December date. ·         This caused the $50.00 to remain outstanding for December and to be sent to collections.   Action taken for resolution: ·         $50 has been moved to the December account ·         8/**/16 message left to alert of resolution ·         8/**/16 message left to alert of resolution     Thank You,   Alyssa Del G[redacted]