Fuller Dental Practice

I apologize for any misunderstanding that has taken place This is the first notification I have received for this matter The $has been removed, and I apologize that you were not contacted to remind you of your appointment We have a software that sends text messages or calls to leave messages to remind our patients of their appointments I am sorry that you did not receive your reminder It is disappointing to hear that your conversation with our team was not calm and understanding I assure you that this incident will be addressed and we will use this as a teaching tool Please accept our apology and know that we take customer service very seriously and do not tolerate this type of behavior That particular team member no longer works with us and I am sorry you had this experienceThank you,Annette S [redacted] Operations Manager

I apologize for any misunderstanding that has taken place.  This is the first notification I have received for this matter.  The $50 has been removed, and I apologize that you were not contacted to remind you of your appointment.  We have a software that sends text messages or calls...

to leave messages to remind our patients of their appointments.  I am sorry that you did not receive your reminder.  It is disappointing to hear that your conversation with our team was not calm and understanding.  I assure you that this incident will be addressed and we will use this as a teaching tool.  Please accept our apology and know that we take customer service very seriously and do not tolerate this type of behavior.  That particular team member no longer works with us and I am sorry you had this experience. Thank you,Annette S[redacted]Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.