Fullers Dry Cleaning & Laundrymats

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Here is my response to this complaint.___________________________________________ August 23, Mr [redacted] *** RE: Aspen Dental Account Number [redacted] Revdex.com ID # [redacted] Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you received I am writing to you on behalf of the Fairview Park, OH Aspen Dental branded practice, owned and operated by [redacted] *** I certainly do apologize for your experience at Fairview Park, OH Aspen Dental officeI am in receipt of your complaint filed with the Revdex.com I have reviewed it and your Aspen Dental account with the Fairview Park, OH Aspen Dental Regional Manager, Brittany The “Free” Aspen Dental New Patient Exam, X-ray and Consultation promotion is for patients that do not have dental insurance A disclaimer is present on all written examples stating “not to be combined with insurance” (bottom of window sign, on our website etc.) In fact, if a patient has dental insurance we are obligated to report all treatment to the insurance carrier Your [redacted] insurance paid $for the treatment you received on February 18, As a participating provider with [redacted] , Aspen Dental absorbed $as a discount As a courtesy to you and an apology for any misunderstanding, Brittany has authorized the removal of the $balance showing due Your account now reflects a zero balanceI appreciate you giving me the opportunity to respond to your inquiry A copy of this letter has been forwarded to the Revdex.com in response to your complaint I am available for any further questions at the below contact informationSincerely, Ron H*** Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] ***Fax: [redacted] E-mail: [redacted]

Consumer responded via phone:
Consumer received a letter in the mail from Aspen Dental yesterday and the complaint has been resolved

October 31, 2017*** ***
*** *** **
*** *** ** ***RE: Aspen Dental Account Number ***Revdex.com ID Number ***Dear Mr***:Thank you for sharing your concerns about your experienceI am writing in response to yourletter regarding your treatment at the
Fairview Park, OH Aspen Dental branded practice ownedand operated by *** *** ***I certainly do apologize for any inconvenience.I have received your complaint filed with the Revdex.comI have reviewed yourcomplaint with the Aspen Dental Regional Manager, Brittany and the Practice Owner, Dr.L***As a courtesy, the balance of $has been removed, and your Aspen Dentalaccount now reflects a zero balanceFor your review, I have enclosed a copy of your detailedaccount ledger.I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has beenforwarded to the Revdex.com in response to your complaintI am available for any furtherquestions at the below contact information.Sincerely,Janice M***Janice M***Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: ***, Extension ***Enclosures (1)

Here is my response to this complaint.___________________________________________ August 23, 2017   Mr. [redacted]
[redacted]
[redacted] RE: Aspen Dental Account Number [redacted]        Revdex.com ID...

# [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received.   I am writing to you on behalf of the Fairview Park, OH Aspen Dental branded practice, owned and operated by [redacted].  I certainly do apologize for your experience at Fairview Park, OH Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Fairview Park, OH Aspen Dental Regional Manager, Brittany.  The “Free” Aspen Dental New Patient Exam, X-ray and Consultation promotion is for patients that do not have dental insurance.  A disclaimer is present on all written examples stating “not to be combined with insurance” (bottom of window sign, on our website etc.).  In fact, if a patient has dental insurance we are obligated to report all treatment to the insurance carrier.  Your [redacted] insurance paid $81.00 for the treatment you received on February 18, 2017.  As a participating provider with [redacted], Aspen Dental absorbed $50.00 as a discount.  As a courtesy to you and an apology for any misunderstanding, Brittany has authorized the removal of the $80.00 balance showing due.  Your account now reflects a zero balance. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Ron  H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: [redacted]E-mail: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]